Dear Thomas,On behalf of the Sandos Playacar family, we thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.

Dear Bradley,Wow! We would like to thank you for choosing Sandos Playacar as your holiday destination, and for your kind and detailed review about the resort.Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff.It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you.Sincerely, Ilse Jordan, Web Relations.

Dear Madeline, Thank you very much for your pleasant comment about your most recent experience at Sandos Playacar Resort. We appreciate your compliments as well as your constructive criticism. We know how important it is our guests opinion to the continuous growth of our hotel, so thank you for that. We hope to see you really soon.Best regardsIlse Jordan, Web Relations.

Dear Eric,Thank you for those great comments and we are glad your vacation was a wonderful experience.We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion.We hope that it won’t be too long before you let us give you again an unforgettable experience.Best regards,Ilse Jordan, Web Relations.

Dear Sacha,We would like to thank you the time you have taken for sharing such great things about your recent stay at Sandos Playacar. It is wonderful to know that you felt welcomed by us and that your experience was a pleasant one.We will be hoping for your return soon so you can enjoy our services again.Sincerely, Ilse Jordan, Web Relations.

Dear Guest,I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations.We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. KindestWishes, Ilse Jordan, Web Relations.

Dear Janelle,Thank you very much for your review, we would have loved to know your opinion and because it would help us to stay focused on guest satisfaction. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Estimada Kristin, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente y poder darnos la oportunidad de cambiar su percepción.Saludos cordiales, Ilse Jordan Web Relations.

Dear Aistin,First of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web RelationsSandos Playacar

Estimado Ricardo, Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperaremos ansiosos su regreso!!!Ilse Jordan, Web RelationsSandos Playacar

Dear Ms, Piedra,We are sincerely sorry to hear about your unsatisfactory experience at our resort. We take our guests' comments very seriously and regret that we did not meet your expectations during your stay.I would like to address a few important points. First of all, I would like to invite you to visit our official website to consult the hotel map, which will help you familiarize yourself with the layout of our facilities and thus locate the room category you booked in advance. However, it is important to clarify that our hotel does not guarantee a view for any room, as specified in the room description.In addition, we are saddened to hear about your perception of discrimination by our staff. We deeply regret any experience that caused discomfort. Equality and hospitality for all our guests are core values at our resort, and our staff receives ongoing training to ensure the guest experience. We encourage you to review the multiple positive comments on this same platform that support this commitment.Lastly, I would like to mention that we tried to contact you during your stay. Our colleague Alma, the Expedia VIP Concierge, was available to deliver the amenity and assist you with whatever you needed. However, upon finding a "do not disturb" card on your door, we were unable to make the delivery. In addition, our calls went unanswered, which unfortunately prevented us from contacting you. This situation, unfortunately, was not a mistake on our part.We have taken careful note of each point you mentioned in order to improve. We are always concerned about the well-being of our guests and strive to make a vacation at our property an unforgettable experience.We sincerely appreciate you choosing to stay with usYours sincerely,Ilse Jordan, Web Relations

Dear William,We would like to thank you the time you have taken for sharing such great things about your recent stay at Sandos Playacar. It is wonderful to know that you felt welcomed by us and that your experience was a pleasant one.We will be hoping for your return soon so you can enjoy our services again.Sincerely, Ilse Jordan, Web Relations.

Estimado Pablo, Agradecemos por habernos elegido y nos hubiera gustado conocer sus observaciones a través de este importante medio. ¡Saludos cordiales! Ilse Jordan, Web RelationsSandos Playacar

Estimado Matías, Al momento de extenderle un cálido saludo, tomo la ocasión para agradecerle por compartir con nosotros sus comentarios anexos.Le agradecemos las observaciones que nos comparte sobre las cuales le prometemos tomar acciones correctivas.Esperamos tener el gusto y el honor de recibirles nuevamente en su casa en la Riviera Maya.Saludos cordiales, Ilse Jordan Web Relations

Dear Gabriela, We thank you for sharing your comments about your recent stay at Sandos Playacar with readers of this internet site.We are sorry to see that our food selection and restaurants were not up to your expectations. We work hard to improve and elevate the quality of our services. We will certainly keep improving as we firmly believe in continuous improvements philosophy. We deeply appreciate the fact that you take time to highlight your personal opinion about areas of opportunity in which you believe we should focus our efforts and direct resources.Kindest Wishes, Ilse Jordan, Web Relations.,

Estimada Marcella, Agradecemos por habernos elegido y nos hubiera gustado conocer sus observaciones a través de este importante medio. ¡Saludos cordiales! Ilse Jordan, Web RelationsSandos Playacar

Estimada Karla,Muchas gracias por habernos elegido como destino vacacional y por el tiempo que ha empleado en compartir su puntuación de su estancia. Esperamos recibirle en un futuro no muy lejano. ¡Siempre a su Servicio!Saludos cordiales, Ilse Jordan Web Relations

Dear Robert,We would like to thank you for taking the time to share your recent experience at Sandos Playacar.We would like to extend an apology for any inconvenience that may have arisen during your stay, rest assured that your highlights will be taken into consideration and immediate proactive action will be taken in order to provide a better experience for your and to future guests.We will continue follow up these inconvenience, thank you for giving us the opportunity to approach to you.Sincerely, Ilse Jordan, Web Relations.

Estimada Adriana, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente y poder darnos la oportunidad de cambiar su percepción.Saludos cordiales, Ilse Jordan Web Relations.

Dear Donna:We are happy to know that you completely enjoyed your holidays at the resort.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear Jessica,We would like to thank you for taking the time to write such a nice review about your recent stay at Sandos Playacar.We are glad that your experience with us was pleasant and to have read that you really enjoy our stay with us. We will be hoping for your return soon so you can enjoy our services again.Sincerely, Ilse Jordan, Web Relations.

Dear Tanya,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.

Estimada Carolina, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente. Ilse Jordan, Web RelationsSandos Playacar

Dear Dawn,We deeply regret the poor impression you had of our property as expressed in your review.We understand that it would have been helpful for us to have had the opportunity to speak with you during your stay at the hotel. At the time of your arrival, we checked on many of the issues you mentioned and made every effort to meet all of your needs. I recall you commenting that everything was in order and that your experience was fantastic. Therefore, it was a surprise for us to read your comments in this medium. We certainly would have made an even greater effort to ensure a satisfactory experience had we had the opportunity to address your concerns directly.Please be assured that we will take your criticisms into consideration in order to implement the necessary corrective measures and improve our services where appropriate.Our best wishes to you.Best regards,Ilse Jordan Web Relations

Dear Abbey, Thank you very much for your review, we would have loved to hear from you. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Dear Janet,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.,

Dear Sara,While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at Sandos Playacar Resort.We are very happy to see that you had a great time in our hotel and that you enjoyed particularly our adult’s only section.We hope to see you next year at Sandos Playacar, your home away from home..Warm regards,

Dear Jason,Thank you very much for your review, we would have loved to know your opinion and because it would help us to stay focused on guest satisfaction. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Dear Pam,We would like to express our sincere appreciation for choosing Sandos Playacar. We are pleased to know that, despite believing that the hotel seems to be reserved mainly for Royal Elite (vacation club) members, you had a pleasant stay with us.We would like to clarify that our property is quite extensive. Our All Inclusive resort is composed of the Family Section, the superior adults-only Select Section and the Royal Elite Hacienda Section. Therefore, it is a segmented hotel, but at no time do we think that the family section is far from everyone. On the contrary, our facilities include a kids club, teen area, multiple activity courts, foosball and large family water park areas located in the family rooms, plus another next to the Palmaïa hotel overlooking the beach, pool and pool bar, so we feel that families have a large area to enjoy in all our facilities.Also, if you decide to walk along our health trail, you will find along the way many activities for children, such as the cat city or feeding Pancho and Lola, strolling through the changos area, biking, etc. There are many more activities available for the whole family, and all sections of the hotel not just for royal elite guests.We assure you that we take your comments and observations constructively and will continue to improve as much as possible. We hope you will give us another opportunity to show you that our main goal is to create unforgettable experiences and provide the best possible service.Best regards,Ilse Jordan Web Relations

Dear Bruno:Thank you for choosing our facility as your holiday destination.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear Maria,Thank you for those great comments and we are glad your vacation was a wonderful experience.We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion.We hope that it won’t be too long before you let us give you again an unforgettable experience.Best regards,Ilse Jordan, Web Relations.

Dear Christina, I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. It is wonderful to know that you felt welcomed by us and that your experience was a pleasant one.We hope to have the honor of serving you in the future. Best regards, llse Jordan Web Relations

Estimado Axel, Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperaremos ansiosos su regreso!!!Ilse Jordan, Web RelationsSandos Playacar

Estimada Mirela,Estamos encantados de saber que haya disfrutado de nuestro servicio y facilidades; nos hace sentir muy orgullosos de nuestro hotel y colaboradores, quienes hacen que todo sea posible, tenga por seguro que Elias recibirá sus comentarios por el gran servicio que le brindo. Esperamos poder recibirla nuevamente en Sandos PlayacarSaludos cordiales, Ilse Jordan Web Relations

Estimada Jacqueline,Muchas gracias por su valoración, nos hubiera encantado conocer su opinión y porque nos ayudaría a mantenernos enfocados en la satisfacción del huésped. Esperamos darle la bienvenida nuevamente y nos brinde la oportunidad de cambiar su percepción.Saludos cordiales, Ilse Jordan Web Relations.

Dear Mindy,We are glad to know that you had a great time staying at Sandos Playacar. We would like to thank you for taking your time to write such a nice reviewAll our guest’s comments are valuable for us, as this always help us to improve and you can be certain that we will be working on the details you mentioned.Once again thank you very much, we truly hope to have you back soon.Sincerely, Ilse Jordan, Web Relations.

Dear Nicole,We would like to thank you for taking the time to write such a nice review about your recent stay at Sandos Playacar.We are glad that your experience with us was pleasant and to have read that you really enjoy our stay with us. We will be hoping for your return soon so you can enjoy our services again.Sincerely, Ilse Jordan, Web Relations.

Dear Brenda,I am terribly sorry to read the review you in which you express your dissatisfaction with our hotel services during your recent stay.We also regret that the food offered in our restaurants was not entirely to your liking, all the food we process goes through the highest quality control standards, although we regret that we were unable to satisfy your culinary desires on this occasion. We assure you that your comments will be shared with our Chefs to improve the dining experiences of our future guests. We sincerely appreciate the time spent to speak with us, and kindly ask for another opportunity to change the perspective of our services, as our goal is not only to bring our guests back, but also to make them feel more comfortable as they are here to relax in a stress-free environmentSincerely, Ilse Jordan Web Relations,

Dear Laraine,First of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web RelationsSandos Playacar

Dear Juliana,We sincerely regret that your stay was not completely satisfactory and that we failed to meet your expectations. I would like to address some of the remarks you mentioned for clarification.Regarding reservations at our restaurants, please be informed that they can all be made through our mobile app, which incorporates all of the hotel's information and is available for use anytime, anywhere. This application is the only way to make reservations and depends exclusively on the guests and how they manage their reservations prior to check-in.In addition, we would like to offer our sincerest apologies if at any time you perceived that the Vacation Club and Spa staff was a bit pushy in inviting you to participate in a chat. Part of their job is to extend the invitation so that guests are aware of our vacation program and can take advantage of the benefits it offers.We understand that it can be difficult to identify all the guests who have already been invited due to the constant turnover of people. However, there is a possibility that they may be contacted again to confirm if they have been previously invited, and we regret any inconvenience this may have caused you.We recognize that there are people who may not be interested in the services offered or who prefer not to participate in sales activities, as is your case. We appreciate your comments, as they help us to identify areas of improvement and opportunities to provide a service more tailored to the preferences of our guests.We remain at your disposal for any further questions or needs you may have.Yours sincerely,Ilse Jordan Web Relations

Dear Donna,We sincerely regret that your stay did not fully meet your expectations and that we failed to provide you with the experience you were expecting. I would like to address some of the observations you mentioned for clarification.Regarding reservations at our restaurants, we understand your frustration. We have several restaurants on our premises, but due to high demand and our commitment to quality service, seating is designed for smaller groups, generally up to 6 people together. In addition, we set a maximum number of people per time slot to ensure that we can provide optimal service and maintain reasonable wait times for food preparation.We understand that this policy may have complicated your attempts to make reservations at our restaurants. We appreciate your feedback and will evaluate our reservation system to make improvements to ensure it is more accessible and convenient for our customers in the future.We regret that the shows did not live up to your expectations. Both the live singers and dancers do their best and we always receive the best feedback on their performance.We also regret that you did not have the opportunity to meet our waiters on the beach. We will review our procedures to ensure that they regularly pass through the entire beach area and are always on hand to assist you.Regarding improvements, we would like to inform you that since we are surrounded by a jungle, humidity can be a factor. We strive to prevent this from affecting the rooms by filtering the air in all rooms. If this is not sufficient, we are always willing to send an air purifier to the rooms upon request.We sincerely apologize for not meeting your expectations. Please note that our housekeeping and maintenance departments work 24 hours a day, 7 days a week to ensure that the rooms and facilities are ready for guests' arrival. As with any large property, we have an ongoing maintenance plan in place, so we will share your comments with the managers involved to ensure this is properly monitored.We remain at your disposal for any further questions or needs you may have.Best regards,Ilse Jordan, Web Relations.,

Dear Patrick:Thank you for choosing our facility as your holiday destination.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear Adin,We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us.Best regards!Ilse Jordan Web RelationsSandos Playacar

Dear Melody:We are happy to know that you completely enjoyed your holidays at the resort.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Ilse Jordan Web RelationsSandos Playacar

Estimada Tracey, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente. Ilse Jordan, Web RelationsSandos Playacar