아침 식사, 점심 식사, 저녁 식사 제공, 시푸드

톰슨 플라야 델 카르멘 비치 하우스, by Hyatt 여행 후기

4.5 out of 5
톰슨 플라야 델 카르멘 비치 하우스, by Hyatt
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 244개 이용 후기 중 165개" "
평점 8 - 좋아요. 244개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 244개 이용 후기 중 23개" "
평점 4 - 별로예요. 244개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 244개 이용 후기 중 9개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

Elian

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

LUIS ANTONIO ESCAMILLA

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
cero opciones para comida y bebidas, cerrado tanto el restaurante como el bar de la alberca, nadie nos advirtió, y de las 4 noches de mi estancia en 2 noches se bloqueo el clima y dormimos a 24 grados.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Idania 님, Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent !!
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Angela

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Avia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
2024년 1월에 2박 숙박함

8/10 - 좋아요

Monique

2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Cherie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Elizabeth Madrid 님, 2023년 11월 17일
Dear Cherie,Thank you so much for taking the time to review your experience, your comments help us improve day by day. We hope to have your visit again.Elizabeth MadridThompson Playa del Carmen Reservations

4/10 - 별로예요

Heinz

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The second we were greeted we were asked for a security deposit which is not displayed in the Expedia page. We told this to the host and he behaved unprofessionally, made us late for the event we were attending and shouted over my wife and I while we were trying to solve the situation. On the second night asked housekeeping to come back later, they didn’t and asked front desk to help us out, for which they didn’t as well. The facilities are clean are beautiful with a nice access to the beach. I would recommend you consider another hotel before engaging with this one.
2023년 10월에 3박 숙박함
답변 제공: Elizabeth Madrid 님, 2023년 11월 17일
Dear Mr. Heinz, Thank you for taking the time to share your comments about your recent stay. We are sorry we did not reach your expectations. We take very seriously what you mention, and this help us to improve every day. We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations. Kind regards. Elizabeth Madrid. Thompson Playa del Carmen

6/10 - 괜찮아요

Andres

2023년 10월에 1박 숙박함
답변 제공: Elizabeth Madrid 님, 2023년 11월 17일
Dear Andres,Thank you so much for taking the time to review your experience, your comments help us improve day by day. We hope to have your visit again.Elizabeth MadridThompson Playa del Carmen

10/10 - 훌륭해요

stephanie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.
2023년 8월에 4박 숙박함
답변 제공: Angelica Hernadez 님, 2023년 9월 23일
Dear Stephanie,Thank you very much for taking the time to review your experience, we hope to have your visit again. Cordially, Angelica Hernandez - Reservation- Thompson Playa del Carmen

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Angelica Hernadez 님, 2023년 9월 23일
Thank you so much for taking the time to review your experience, your comments help us improve day by day. We hope to have your visit again.

6/10 - 괜찮아요

Stephany

좋아요: 청결 상태, 객실의 편안함
No es lo antes solía ser.
Es mis 4 ocasión hospedandome en este hotel, le tengo cariño por motivos personales y cada vez que visito Playa del Carmen me hospedo en este, así ha sido en los últimos 2 años y medio, pero la caída en su calidad ha sido más que notable. El mantenimiento al hotel está dejando mucho que desear, la comida y el club de playa aparte no ser lo que era antes ahora es realmente malo. Agregando que su sección de playa siempre está sucia de sargazo lo cual es una lástima.
2023년 8월에 1박 숙박함
답변 제공: Thompson Playa del Carmen- Alejandra Núñez 님, 2023년 8월 30일
Estimada Stephany,Nos gustaría agradecerle que eligiera el hotel Thompson Beach House para sus vacaciones, es siempre un placer volver a dar la bienvenida a nuestros huéspedes más leales año tras año.Estamos muy tristes y decepcionados al leer su descontento con las experiencias que vivió durante su estancia, en el Thompson sabemos que las instalaciones y comidas son un aspecto importante en la experiencia de las vacaciones de nuestros huéspedes. Por tanto, nos aseguraremos de tener su opinión en cuenta para mejorar en este aspecto nuestros servicios.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativas

10/10 - 훌륭해요

Manuel

2023년 7월에 2박 숙박함
답변 제공: Thompson Playa del Carmen- Alejandra Núñez 님, 2023년 8월 17일
Estimado Sr. Manuel,Muchas gracias por sus maravillosa puntuación, estamos encantados de que disfrutara su estancia en Thompson Playa del Carmen. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

8/10 - 좋아요

Viktoriya

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nothing special just another corporate hotel in term of layout, decor. Cons: Bathroom shower overflowed making tile slippery and unsafe. Beach is very undesirable. Pros: Staff were all very courteous, polite, extremely accommodating. Drinks at the bar were great. Food we ordered was very good. Tequila tasting was fun. Location of the hotel is convenient to all your needs: restaurants, bar, entertainment, coffe shops, or shopping....
2023년 7월에 2박 숙박함
답변 제공: Pamela Garcia - Reservations 님, 2023년 7월 27일
Dear Viktoriya,We appreciate your preference. We are pleased to know that overall you enjoyed your time with us. However, we are sorry to know that your bathroom did not meet your expectations. We value your comments, which helps us to make the necessary changes to provide a safer and more pleasant experience for our future guests. On the other hand, We thank you for your kind words towards our staff, they work very hard every day to make sure our guests feel well taken care of at all times. We will pass on your comments to all of them and we are sure they will be delighted to know that their efforts have been appreciated.We hope to have the opportunity to welcome you in the near future.Kind regards,Pamela Garcia KuReservations - Thompson Playa del Carmen

8/10 - 좋아요

Erick

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Muy bonito hotel
2023년 7월에 4박 숙박함
답변 제공: Pamela Garcia - Reservations 님, 2023년 7월 24일
Estimado, Erick,¡Muchas gracias por su comentario! Nos alegra saber que haya encontrado muy bonito nuestro hotel. Su comentario nos impulsa ha seguir trabajando arduamente para ofrecer un servicio excepcional a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en un futuro próximo.Saludor cordiales,Pamela GarciaReservations - Thompson Playa del Carmen.

6/10 - 괜찮아요

Adriana

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Pamela Garcia - Reservations 님, 2023년 7월 4일
Dear Adriana, Thank you for taking the time to rate your experience with us. We are taking into consideration your points and we will take action to better serve our guests in the future. Kind regards, Thompson Playa del Carmen.

6/10 - 괜찮아요

Sameena

2023년 5월에 3박 숙박함
답변 제공: Alfie Maldonado - Front Office Supervisor 님, 2023년 6월 21일
Thank you so much for taking the time to rate your stay with us, we hope to have the opportunity to welcome you back on a near future.Kind regards

4/10 - 별로예요

Brenda

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
They have 2 extra, high charges: incidentals (like $100/day) per day, not stay and resort fee of $35 for a gym, business center, yoga classes they dont have! you have to walk 5 blocks to another property if you want any of that. Yoga isnt offered every day, you need to check with them. They dont clean the rooms or change the sheets you have to hunt them down to get the service. It was until day #7 that we got a rug for the shower. Floors aren't cleaned as our socks were dirty from walking inside our room. Food is expensive & mediocre, service is bad, drinks are bland & diluted. Room service options are limited. Same 2 drinks $25 one day and $37 another day. I was stopped in the hallway after breakfast before walking to my room and asked for an ID, however they didnt ask my boyfriend for anything, as if i was a what? "because i saw you standing outside". The safe from one day to the next said wrong code and they said i forgot it... been using the same one for years... shady! Online pictures show a hotel with a beach, and beach club. It doesnt even have a beach and you dont want to sit or walk on their rocks as there are a lot of weird people hanging out there. I will never recommend this place and definetly not goint back. Not recommended if you have your car or a rental as they charge even if you self park. Its very inconvenient to drive to the property.
2023년 5월에 6박 숙박함
답변 제공: Alfie Maldonado -Front Office Supervisor 님, 2023년 6월 7일
Dear Brenda , Thank you for taking the time to share your comments about your recent stay. We are sorry we did not reach your expectations. We take very seriously what you mention and this help us to improve everyday. We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations.Kind regards

10/10 - 훌륭해요

Kara

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.
2023년 5월에 2박 숙박함
답변 제공: Alfie Maldonado -Front Office Supervisor 님, 2023년 6월 7일
Dear Kara, Greetings from Thompson Playa del Carmen , Thank you so much for taking the time to share your comments about your recent stay. We hope to have the opportunity to welcome you on a near future. Kind regards

10/10 - 훌륭해요

MARIANA

2023년 5월에 3박 숙박함
답변 제공: Alfie Maldonado - Front Office Supervisor 님, 2023년 6월 21일
Dear Mariana, Thank you so much for taking the time to rate your stay with us, we hope to have the opportunity to welcome you back on a near future.Kind regards

10/10 - 훌륭해요

Katie

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful property. Service was top-notch.
2023년 4월에 4박 숙박함
답변 제공: Nadia Bolaños 님, 2023년 4월 25일
Dear Katie,Thank you so much for sharing your score with us, we are so happy to know that you had a great time with us!We really hope we can welcome you back in a near future!Sincerely,Nadia Bolaños - Front Office Manager

10/10 - 훌륭해요

Adolfo

연인과의 여행
좋아요: 청결 상태
The service was excellent, very friendly, professional. The hotel was always spotless. The only complaint:the music from the 2 places on the corner of 5 Ave. wayyyyyy too loud
2023년 4월에 5박 숙박함
답변 제공: Alfredo Front Office Supervisor 님, 2023년 4월 12일
Dear Mr. Adolfo ,Thank you so much for taking the time to share your comments with us, they are very important , our purpose is to give the best experience to all our guest , andd we hope to have the opportunity to welcome you again on a near future.Kind regards

8/10 - 좋아요

Gabriel

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the wonderful main house the last time we were in Playa and decided to stay at the Beach House this time. Upon check-in, we were given a room that was disappointing, so we asked for options. We were offered the panorama view room, which was FANTASTIC. It had a huge terrace overlooking the beach/ocean. The room itself was very large, well appointed, and we felt spoiled to be there. The terrace also had a plunge pool. Unfortunately, the water had not been changed and was green. (distasteful, but we did have the hotel pools) We mentioned this to the front desk and after some awkward excuses, they said they would have someone come and change it. Well, they did, but they left the taps running and when we came home after an evening out, the water was overflowing. This, and the fact that housekeeping neglected to replace our coffee pods and cups for a few mornings were the only issues. Generally, the hotel is lovely, our terrace and view couldn't have been better, and the staff were overall very lovely. We honestly wouldn't hesitate to stay at the Thompson (both) again.
2023년 3월에 4박 숙박함
답변 제공: Nadia Bolaños 님, 2023년 4월 6일
Dear Gabriel,Thank you so much for taking your time to share your review with us, we really appreciate our guest feedback because it help us to improve our service. I am so sorry to know that you had these inconveniences with the plunge pool and the cleaning service, please accept my sincerest apologies for this matters, I have shared your comments with all of our management team, and we are working together so this will not happen again.We hope you can give us a second chance in a near future so we can pamper you as you deserve.Kindly,Nadia Bolaños - Front Office Manager

8/10 - 좋아요

Douglas

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here before and love the hotel, staff, location and view but since the last time here there seems to be a competition to see who can be louder with the DJ music. We stay here to listen to the waves not the loud music.
2023년 2월에 7박 숙박함
답변 제공: Alfredo Maldonado 님, 2023년 2월 18일
Dear Mr. Douglas,Thank you so much for taking the time to share your comments with us, they are very important , our purpose is to give the best experience to all our guest , andd we hope to have the opportunity to welcome you again on a near future.Kind regards Alfredo MFront Office Supervisor

10/10 - 훌륭해요

Anthony

단체 여행, 가족 여행
좋아요: 청결 상태, 객실의 편안함
Playa del Carmen on the beach.
Loved staying in downtown Playa del Carmen on the beach. Close to everything. the place is amazing and the location couldn.t be better. Would defiantly book here again and recommend to all my friends.
2023년 2월에 5박 숙박함
답변 제공: Nadia Bolaños 님, 2023년 2월 11일
Dear Anthony,Thank you so much for your kind review! We are so glad to know that you had a great time with us!We cannot wait to welcome you again! Kindly,Nadia Bolaños - Front Office Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
New Years experience
Poor service and basic.
2022년 12월에 4박 숙박함
답변 제공: Nadia Bolaños 님, 2023년 1월 6일
Dear Guest, I am so sorry to know that we did not meet your expectations this time, we hope you can give us a second chance to change your mind and pamper you as you deserve.Sincerely,Nadia Bolaños - Thompson Playa del Carmen

6/10 - 괜찮아요

Gonzalo

별로예요: 편의 시설/서비스

4/10 - 별로예요

Raul

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
todo me gusto, pero Expedia no fue claro con la habitacion solicitada
2022년 12월에 3박 숙박함
답변 제공: Nadia Bolaños 님, 2022년 12월 22일
Estimado Raul,Muchas gracias por tomarte el tiempo de compartir tus comentarios, lamentamos mucho que la claridad de la informacion proporcionada por su agencia haya manchado su estancia con nosotros, esperamos poder recibirle en un futuro cercano, nos ponemos a sus disposicion para que pueda contactarnos previo a su estancia y asi pueda aclarar todas su dudas en cuanto a su reserva. SinceramenteNadia Bolaños - Thompson Beach House Manager

8/10 - 좋아요

benito

10/10 - 훌륭해요

elizabeth

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
we like that we are beachfront and a block away is the main street for restos and shopping and even a Catholic church. The noise does not reach our room if the balcony door is closed. We like the area very much.
답변 제공: Nadia Bolaños 님, 2022년 12월 22일
Dear Elizabeth,Thank you so much for sharing your comments with us, we are so glad to know that you had a great time with us! We reallu hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

10/10 - 훌륭해요

Steven Joseph

좋아요: 청결 상태, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Ivonne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location, awesome food, great staff
2022년 11월에 5박 숙박함
답변 제공: Nadia Bolaños 님, 2022년 11월 20일
Dear Ivonne,Thank you so much for sharing your review! We are so glad to know that you had a great stay with us!We really hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location close to bars and restaurants.
2022년 10월에 2박 숙박함
답변 제공: Nadia Bolaños - Thompson Beach House Manager 님, 2022년 11월 15일
Dear Daniel,Thank you so much for sharing your review with! We really hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

6/10 - 괜찮아요

Brenda

연인과의 여행
좋아요: 청결 상태
The property had issues with hot water and our shower wasn’t working right. There was also a leak that they had on the first floor near the door to the restaurant, pool and bar. We had to go to the sister property to shower cause of the hot water issue.
답변 제공: Nadia Bolaños- Thompson Beach House Manager 님, 2022년 11월 7일
Dear Brenda,Thank you so much for sharing your review with us, I am so sorry to know that yuor stay were affected by this maintenance issue that we suffered during your visit, please accepet our sincerest apologies for this matter, we have work hard with our team to solve the problem and deliver our guest the service that characterizes usWe hope you can give us a second chance to change your mind and pamper you as your deserve.Sincerely,Nadia Bolaños - Thompson Beach House Manager

8/10 - 좋아요

Tim

Hotel was great .. beds where very comfortable .. but the pillows were terrible .. location is great
2022년 10월에 2박 숙박함
답변 제공: Alfredo M. - Front Desk Supervisor 님, 2022년 10월 31일
Dear Tim, Greetings from Thompson Playa del Carmen!Thank you so much for taking the time to share your comments about your stay , they are very important for us because they helps us to improve every day. We hope to have the opportunity to welcome you on a near future.Kind regards

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice
2022년 10월에 1박 숙박함
답변 제공: Nadia Bolaños - Thompson Beach House Manager 님, 2022년 10월 27일
Dear Christopher,Thank you so much for sharing your review with us, we are very glad to know that you had a great time! We hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

2/10 - 너무 별로예요

siros

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the Beach. The Hotel was misrepresented as a high end family!! Nothing about it was even close!! No amenities/no sleep, loud music until 2am, no business center/no fitness center as advertised, one of the room no hot water!!
2022년 10월에 4박 숙박함
답변 제공: Alfredo Maldonado - Front Desk Supervisor 님, 2022년 10월 19일
Dear guest , Thank you for taking the time to share your comments about your recent stay with us, We apologize for not reaching your expectations , all this comments are taking seriously as the help us to improve everyday. Kind regards

2/10 - 너무 별로예요

sarah

연인과의 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I very rarely leave a 1 star review. But this is deserved. First off let me start with, this was not a party hotel. If it was we understand what we were getting ourselves into. This was advertised as a high end hotel for family. We arrived after an insane wedding for our honeymoon with our entire family. We rented 6 rooms!!! 12 people. We have been here 3 nights so far and the music outside is so freaking loud not a single person could Sleep. We called the front desk and 4 different people went down to the front to ask about it. The bass was so loud we could hear it through earplugs. AirPods. And even the TV. We asked the front on Sunday to please do something. Or find out what the deal was. They promised it was only one night and it would end by 11pm. By 1AM it was still going. It’s now Wednesday evening. One night later and it’s going again. We called the front. They told us “it’s a private event and they have no control”. It’s so bad even the work calls during the day that need do be taken can’t even be heard. Also my brother had to work most of the trip- combined with the lack of sleep and no quiet area; they advertised the “sister property” not beachfront that had the facilities like gym or business center to work. So my brother woke up at 7am to try to walk far to the “close property” that was over 3 blocks away. They had no business center available as it was rented. So he asked for any space. Literally no space with outlets to work. We will be asking for a refund.
2022년 10월에 4박 숙박함
답변 제공: Thompson Playa del Carmen 님, 2022년 10월 17일
Dear Sarah, Greetings from Thompson Playa del Carmen!We are very sorry about your experience in our property. We are focused on guest satisfaction however there are some situations that are out of our hands , as mentioned music outside of the property is not manage for us and although it was spoke with the property , they had the permits for their events. We apologize for the inconveniences.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Excelente ubicación, excelentes instalaciones
2022년 10월에 3박 숙박함
답변 제공: Alfredo - Thompson Playa del Carmen 님, 2022년 10월 11일
Agradecemos mucho se haya tomado el tiempo para compartir sus comentarios. Nos alegra saber que disfruto la propiedad y esperamos tener la oportunidad de darle la bienvenida en un futuro no lejano.

10/10 - 훌륭해요

Neil

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything about it. Amazing room with a gorgeous view. Top quality linens and super spacious room. Travelled as a family and the property is great for both couples & families. I’ll be back!
2022년 9월에 2박 숙박함
답변 제공: Nadia Bolaños - Thompson Beach House Manager 님, 2022년 9월 22일
Dear Neil,Thank you so much for your kind comments! We are more than happy to know that you had a great stay with us! We really hope to welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

10/10 - 훌륭해요

Marquita

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very beautiful and clean. It’s central located within walking distance to plenty of bars, restaurants, shops and the beach is directly behind the hotel. Views from the suite room was beautiful. The staff were wonderful and very helpful. When I check in I was upgrade to the suite. Pool bar and area is beautiful & the bartender was very nice. There’s a DJ in the afternoon at the pool area. Good from the hotel restaurant was delicious. Definitely still here when I visit again.
2022년 9월에 2박 숙박함
답변 제공: Nadia Bolaños- Thompson Beach House Manager 님, 2022년 9월 9일
Dear Jormalyz,Thank you so much for taking the time to share this wonderful review! We are so glad to know that you had a great time with us!We hope to welcome you again in a near future!Sincerely,Nadia Bolaños- Thompson Beach House Manager

10/10 - 훌륭해요

GILBERTO 님, Queretaro

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel muy lindo y limpio
2022년 9월에 7박 숙박함
답변 제공: Nadia Bolaños- Thompson Beach House Manager 님, 2022년 9월 9일
Estimado Gilberto,Muchas gracias por tomarse el tiempo de compartirnos su experiencia! Nos alegra muchos saber que el Hotel fue de su agrado! Esperamos poder recibirle nuevamente en un futuro cercano!

10/10 - 훌륭해요

jormalyz

좋아요: 청결 상태, 객실의 편안함
EXCELLENT LOCATION AND ROOM CONDITION
2022년 9월에 3박 숙박함
답변 제공: Nadia Bolaños- Thompson Beach House Manager 님, 2022년 9월 9일
Dear Jormalyz,Thank you so much for sharing your review with us! We are more than happy to know that you had a great time with us!We hope to welcome you again in a near future!Sincerely,Nadia Bolaños- Thompson Beach House Manager

2/10 - 너무 별로예요

Gabriela

가족 여행
No hot water in the property and nobody advised us in the check in. I was traveling with my 3 kids. No solution from the part of the hotel
2022년 8월에 3박 숙박함
답변 제공: Alfredo - Thompson Playa del Carmen 님, 2022년 10월 10일
Dear Ms. Catelan , Greetings from Thompson Playa del Carmen. Thank you for taking the time to share your comments .We are really sorry you have suffered this technical issue during your stay , we hope this has not shadow your full experience with us and we have the opportunity to welcome you on a future.

10/10 - 훌륭해요

QIUPING

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent hotel excellent service
2022년 8월에 7박 숙박함
답변 제공: Thompson team. 님, 2022년 10월 17일
Dear guest, An apology for the late response, but we did not want to miss, our gratitude for the time you took to share your experience with us, makes us very happy to know that you enjoyed your stay. We look forward to having the pleasure of welcoming you back. Receive a cordial greeting.

10/10 - 훌륭해요

Jason 님, Maple Grove

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great and the staff was very helpful and friendly.
2022년 8월에 5박 숙박함
답변 제공: Nadia Bolaños- Thompson Beach House Manager 님, 2022년 8월 19일
Dear Jason,Thank you so much for your kind review! We are more than happy to know that you had a great stay with us! We cannot wait to welcome you again in a near future!Sincerely,Nadia Bolaños- Thompson Beach House Manager

10/10 - 훌륭해요

Monica 님, Santa Ana

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! Clean and spacious room, staff is very friendly and accommodating. Walking distance to beach, restaurants,bars, pretty much everything near by. Would definitely go back.
2022년 7월에 2박 숙박함
답변 제공: Nadia Bolaños - Beach House Manager 님, 2022년 8월 9일
Dear Monica, Thank you so much for your kind review! We are so happy to know that you had a great stay with us! We really hope to welcome you again in a near future! Kindly, Nadia Bolaños- Thompson Beach House Manager

2/10 - 너무 별로예요

Jorge

가족 여행
좋아요: 청결 상태
Awful service from front desk person, we just stayed one night and cancelled the rest. Hotel is in front of a restaurant that is very loud during the night. Not a good hotel to bring families.
2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Aniefiok

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 5박 숙박함

8/10 - 좋아요

Viviana

2022년 7월에 7박 숙박함