야외 수영장, 일광욕 의자

벨라스 콘도 여행 후기

3 out of 5
벨라스 콘도
Javier Rojo Gomez SM 2 Mz 13 Lote 2-12, Puerto Morelos, QROO

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 234개 이용 후기 중 163개" "
평점 8 - 좋아요. 234개 이용 후기 중 56개" "
평점 6 - 괜찮아요. 234개 이용 후기 중 12개" "
평점 4 - 별로예요. 234개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 234개 이용 후기 중 2개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Roberto

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best place in town
답변 제공: Alba 님, 2024년 3월 25일
Thank you so much Roberto. Best wishes.

10/10 - 훌륭해요

jose ramon

2023년 10월에 3박 숙박함
답변 제공: Alba 님, 2023년 11월 28일
Hola José Ramón, Muchas gracias por sus opiniones, son muy importantes para nosotros.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
We wish we could stay longer. Great place.
2023년 11월에 1박 숙박함
답변 제공: Alba 님, 2023년 11월 4일
Hey Susan, Thank you so much for your comments. We really appreciate it. We hope you can come back soon.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태
Great place to stay!
Great place with access to the beach and walking distance to every thing!!
2023년 10월에 2박 숙박함
답변 제공: Alba 님, 2023년 10월 28일
Thank you so much for your opinion Shawn, it was a pleasure. See you next time

10/10 - 훌륭해요

Alberto 님, Vernon Township

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice apartment and comunicación was great. safe and very close to the beach
2023년 10월에 3박 숙박함
답변 제공: Alba 님, 2023년 10월 26일
Hola Alberto, Thank you so much for your opinion. See you next time The best

10/10 - 훌륭해요

Anne 님, Milwaukee

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Alba is excellent. All our questions and curiosities answered with thought and kindness.
2023년 10월에 4박 숙박함
답변 제공: Alba 님, 2023년 10월 26일
Hola Anne, Muchas gracias por tus comentarios, son muy valiosos para nosotros. Fue un gusto atenderlas, y espero que se repita!Hasta la próxima.

10/10 - 훌륭해요

Felipe

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Alba 님, 2023년 10월 10일
Thank you so much for your opinion, is very important for us be better.Sincerely

10/10 - 훌륭해요

Erika

가족 여행
좋아요: 청결 상태, 객실의 편안함
Depto. cómodo, bien ubicado c/acceso a la playa.
Estancia muy agradable y cómoda. El alojamiemto es limpio y funcional con lo necesario para una estancia placentera. El condominio está muy bien ubicado y tiene acceso a la playa. Buen servicio y buena comunicación con la administración.
2023년 9월에 2박 숙박함
답변 제공: Alba 님, 2023년 9월 19일
Erika, muchas gracias por tus comentarios. Fue un placer atenderlos, los esperamos de regreso!Atentamente

8/10 - 좋아요

Carine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Well displayed condo Close to the beach and the restaurants Very nice moment : we enjoyed to refresh ourselves in the swimming-pool
2023년 8월에 1박 숙박함
답변 제공: Alba 님, 2023년 8월 21일
Hola Carine Thank you so much for your comments. It was a pleasure!See you the next time

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice condos with attentive staff.
2023년 6월에 3박 숙박함
답변 제공: Alba 님, 2023년 8월 10일
Thank you so much for your comments. See you the next time

8/10 - 좋아요

Gwenaël

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien placé, logements bien entretenus, propreté impeccable. L’accueil a été très sympathique et efficace. Manque un peu de vaisselle mais c’est négligeable quand l’entree de la plage est à 50m.
2023년 7월에 7박 숙박함
답변 제공: Alba 님, 2023년 8월 7일
Merci beaucoup Gwenael pour les commentaires. Avec plaisir. A la prochaine.

2/10 - 너무 별로예요

Ilda

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property does not have a pool like advertised its a joke and theres no receptionist, no cleaning or able to replace dirty towels either. The place was hot and smelled like sewer. The room was dirty the kichen was dirty and bathrooms were so filthy.I left there disgusted and checked in elsewere more comfortable and very clean on the second day also due to a notice was poted on the door that said this place was suspended by the Civil Protection of Puerto Morelos on 7/24/2023. With so many nice places to chose from please do not go here you will regret it.
2023년 7월에 4박 숙박함
답변 제공: Alba 님, 2023년 7월 29일
Dear Ilda Thank you for your comments, please below read our answer to clarify this situation with real facts to the rest of our guests.The pool and almost everything in the condo are like the photos, and as always is about perception. I apologize if it was not enough for you. The receptionist was present from your arrival ( giving all the details even twice because you asked to repeat all the info to your kids) until you left. Even by phone 24/7 when she tried to ask you to pay for the bikes that you used the rent was 200 mxn and to avoid the payment you blocked her on Whats App. Our condos are completely clean at the moment of your arrival and we advise that you have a cleaning every other day, you told the receptionist that you did not want OUR people in your apartment and when you got your towels change you throw them to the cleaning girl's face. About the sign, the receptionist explained that it was a misunderstanding, and actually, it was removed immediately. We are always trying to improve and we appreciate your feedback but in this case, it is really important to bring real facts.

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 객실의 편안함
My stay was amazing, everything was excellent. Plus, the young lady that checked me in was absolutely accommodating, sweet, helpful and super friendly. I will definitely stay her again when in town.
2023년 7월에 1박 숙박함
답변 제공: Alba 님, 2023년 7월 24일
Thats so sweet Brenda. Thank you so much for your comments. See you the next time.

10/10 - 훌륭해요

Danny

연인과의 여행
The walkway to the beach widen. Alba was fantastic
2023년 7월에 1박 숙박함
답변 제공: Alba 님, 2023년 7월 21일
Thank you so much for your comments Danny. See you soon

10/10 - 훌륭해요

Tyrel

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved how much room we had. Staff was very helpful. Even helped us order pizza delivery when we didn’t speak the language.
2023년 7월에 3박 숙박함
답변 제공: Alba 님, 2023년 7월 17일
Thank you so much for your comments Tyrel, it was a pleasure & thank you for staying with us. See you the next time.

8/10 - 좋아요

Maruful

가족 여행
좋아요: 청결 상태, 객실의 편안함
Overall, a great experience
Our family of 5 had a great time at the Velas Condos. Front desk girls were excellent and super good to work with. They answered our questions before we reached the place and took care of our requests during our stay. Only 'concern' I would raise is that not all rooms had air conditioners and traveling in the hottest time of the year did not help. The breeze from the ocean helped, but not during the hot and humid days.
Kitchen area
Front
View from the balcony (ocean view room)
2023년 7월에 7박 숙박함
답변 제공: Alba 님, 2023년 7월 16일
Thank you so much for your comments Maruful. It was a pleasure. See you the next time.

10/10 - 훌륭해요

Charlie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is good next to beach. It's convenient to have a kitchen. We are very happy to stay 4 nights in this place. The office ladies, Alva and Sandra are really nice, and helpful. Big thanks to them.
2023년 7월에 4박 숙박함
답변 제공: Alba 님, 2023년 7월 13일
Thank you so much Charlie it was a pleasure. See you next time. Kindly

8/10 - 좋아요

HILDA

2023년 6월에 6박 숙박함
답변 제공: Alba 님, 2023년 7월 27일
Thank you so much for staying with us.

10/10 - 훌륭해요

Joy Renee

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the easy beach access and friendly, helpful staff. Someone came to clean our unit and change the sheets during the week which was nice. Bathrooms and living area are rather small. Kitchen was adequate.
2023년 6월에 7박 숙박함
답변 제공: Alba 님, 2023년 6월 30일
Thank you so much Joy, hoping we will see you again. Thank you for staying with us.

10/10 - 훌륭해요

ARTHUR MARCOS 님, WINNETKA

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beach was a short walk away.The girls in the front office Sandra and Alba were very attentive and super nice to our needs.We absolutely loved our stay at Velas condos !!!
답변 제공: Alba 님, 2023년 6월 16일
Thank you so much Arthur. It was our pleasure. See you guys the next timeKindly, Alba.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Alba 님, 2023년 6월 1일
Thank you for staying with us. See you the next time!

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
El lugar es muy cómodo y tranquilo, es de fácil acceso. Me dieron una atención muy agradable.
2023년 5월에 3박 숙박함
답변 제공: Alba 님, 2023년 5월 23일
Muchas gracias Paul por sus comentarios!Esperamos tenerlo pronto de regreso.Cordialmente

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The front desk staff (Sandra) was very helpful with securing excursions and general questions. I like the location. Close enought to the town square to walk but still far enough away for a relaxing stay with little noise.
2023년 5월에 3박 숙박함
답변 제공: Alba 님, 2023년 5월 14일
Thank you so much for your comments. See you the next time!:)

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 객실의 편안함
The location is perfect. The condo had everything we needed and we loved the beach umbrella, chairs and cooler they provided us! The staff is very helpful and can help you book snorkeling or a cenote visit. We really enjoyed our stay.
2023년 5월에 6박 숙박함
답변 제공: Alba 님, 2023년 5월 12일
Thank you so much for your comments Come back soon :)

8/10 - 좋아요

Daniella

가족 여행
좋아요: 숙박 시설 상태 및 시설
Property was walking distance to many restaurants and town centre. It was beach front with chairs available. Bicycles to use. While it had a pool it was small and not well kept (debris not cleaned despite staff onsite). Housekeeping was not included in your stay (extra charge) and given cannot flush sanitary products should have been included as this was a hotel concept. Staff were incredibly friendly. Felt safe entire visit.
2023년 4월에 4박 숙박함
답변 제공: Alba 님, 2023년 5월 6일
Hello Daniella, Thank you so much for your commentsHopping see you a next time

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location and ladies at the front desk. Excellent condo and cleanliness. I would recommend thinking about offering taxi service from the airport or assisting with the arrangements. Top notch place and can’t wait to go back for our third time.
2023년 4월에 7박 숙박함
답변 제공: Alba 님, 2023년 5월 2일
Thank you so much for your comments, Timothy!Yes, we can help with the arrangement of your transportation. Please remind me of this the next time!See you guys next year.Good luck with the snow :)Best wishesAlba

10/10 - 훌륭해요

Heidi

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 7박 숙박함
답변 제공: Alba 님, 2023년 5월 16일
Thank you so much for staying with us. See you the next time. Kindly

10/10 - 훌륭해요

Calib

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and property. Very clean.
2023년 4월에 5박 숙박함
답변 제공: Alba 님, 2023년 4월 25일
Thank you so much!See you the next time.

10/10 - 훌륭해요

Raul

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I had a great time, all the people on staff are very helpful and friendly. Everything in the apartment was clean and in good working condition. The area by the pool is well set up with chairs and a kitchenette. Great location, few steps to the beach, if you like walking or riding a bike this is the town for you.
2023년 4월에 6박 숙박함
답변 제공: Alba 님, 2023년 4월 20일
Hello Raul Thank you guys for staying here. See you next time :)

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 8박 숙박함
답변 제공: Alba 님, 2023년 5월 8일
Thank you Brian,See you the next time!

10/10 - 훌륭해요

Shona

2023년 4월에 7박 숙박함
답변 제공: Ninfa 님, 2023년 5월 4일
Thank you for your comments.!!

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great place, clean and comfortable!
2023년 4월에 6박 숙박함
답변 제공: Alba 님, 2023년 4월 10일
Thank you so much for your comments.Hopping we'll see you soon

10/10 - 훌륭해요

Jeremy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the down town, lots of restaurants. Beach was great. Great little place.
2023년 3월에 1박 숙박함
답변 제공: Ninfa 님, 2023년 3월 30일
Good Morning,Thank you for your feed back it is very important for us to improve our service!!Kind regards,

10/10 - 훌륭해요

Marc

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 7박 숙박함
답변 제공: Ninfa 님, 2023년 3월 30일
Good Morning,Thank you for your feedback,It is important for us!Kind regards,

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The folks at Velas Condos were terrific..polite and very approachable..nice comfortable accommodation and great access to all amenities. We are definitely going back and highly recommend.
2023년 2월에 3박 숙박함
답변 제공: Alba 님, 2023년 3월 6일
Thank you so much for the comments Mike, see you next time.

10/10 - 훌륭해요

Lois

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The common area around the pool was fabulous for meeting people and entertaining our friends!
답변 제공: Alba 님, 2023년 1월 15일
Thank you So much Lois We are locking for you back! Best wishes.

10/10 - 훌륭해요

Noelle

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was located in a really great, quiet area. It was easy to walk downtown to tons of shops and restaurants. The front desk has 2 AMAZING women that will help with EVERYTHING! The arranged several outings for us and were completely on top of communication and making sure we felt safe and got to where we needed to go. HIGHLY recommend!!
답변 제공: Alba 님, 2022년 12월 30일
Thank you so much for the comments, Noelle. It was a pleasure to have you guys here. Come back soon. Happy new year!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Comfortable and Convenient
This is a wonderful place to stay. The staff is very friendly and helpful, and the location is great--right on the beach and walking distance to shopping and restaurants. There are lots of taxis in town if you want to venture farther afield. The price is very reasonable for a comfortable (not luxurious, but comfortable) apartment. We would stay here again.
2022년 12월에 7박 숙박함
답변 제공: Alba 님, 2022년 12월 28일
Thank you for your comments!Happy new year.

10/10 - 훌륭해요

Susanne

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Personal war superfreundlich und sehr hilfsbereit. Die Lage fanden wir auch toll. Nur wenige Meter vom Meer entfernt. Etwas außerhalb vom Trubel aber alles gut zu Fuß erreichbar.
답변 제공: Alba 님, 2022년 12월 23일
Thank you so much for your comments Susanne. It was a pleasure to have you here. See you next time.

10/10 - 훌륭해요

adrienne

좋아요: 청결 상태, 객실의 편안함
Great experience great location. The beds were comfy. The couch could’ve been a little more comfortable but overall we had a great time. Enjoy the place very much.
2022년 12월에 4박 숙박함
답변 제공: Alba 님, 2022년 12월 20일
Thank you so much for your comments. It was our pleasure.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Lois

좋아요: 청결 상태
Loved the cleanliness, comfortable beds, friendly and helpful staff. The location is great!
답변 제공: Alba 님, 2022년 12월 1일
Thank you so much Lois for your comments. See you soon.

10/10 - 훌륭해요

Jesse

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, well kept property. The staff was super friendly and helpful. Communication before arriving was great. Located right on the beach near several bars and restaurants. The town plaza is an easy 10 min stroll down the beach where you can find shopping, entertainment, and groceries. The citizens of Puerto Morelos are very friendly and welcoming! Noticeable law enforcement presence ensuring safety of everyone. Amazing value!
답변 제공: Alba 님, 2022년 12월 1일
Thank you so much for your opinion :)Hopping you are coming back soon.Best wishes.

8/10 - 좋아요

Bernard

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was well maintained in a convenient location. Staff were always courteous and helpful. Looking forward to returning next year.
답변 제공: Alba 님, 2022년 12월 1일
Thank you so much for your opinion :)Happy you are coming back.Best wishes.

10/10 - 훌륭해요

Claudia 님, Laconia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We cannot say enough about this place. Hands down will be back.
2022년 11월에 8박 숙박함
답변 제공: Alba 님, 2022년 12월 1일
Thank you so much for your opinion :)Hopping you are coming back soon.Best wishes.

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 객실의 편안함
Amazing!
Everything was perfect! We. Loved the condos, everyone is super friendly and really helpful. I would recommend to anyone, wether you go with family or your loved one this is definitely a great place.
2022년 10월에 4박 숙박함
답변 제공: Alba 님, 2022년 10월 28일
Thank you so much for your comments and your preference. See you the next time!

10/10 - 훌륭해요

Perla

가족 여행
좋아요: 청결 상태, 객실의 편안함
Fácil acceso a la playa, alberca calientita y limpia para poder meter a los niños, las chicas que trabajan ahí desde recepción hasta limpieza todas muy amables
2022년 10월에 3박 숙박함
답변 제공: Alba 님, 2022년 10월 23일
Muchas gracias por tus comentarios Perla. Muchas gracias por su preferencia y esperamos que vuelvan pronto.Saludos cordiales

10/10 - 훌륭해요

Adriana

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at Velas condos were very nice and accomodating. Great location on the beach. Complimentary beach chairs, towels and umbrellas. Nothing negative to say. Would happily go back.
2022년 10월에 4박 숙박함
답변 제공: Alba 님, 2022년 10월 21일
Thank you for your preference Adriana. See you soon!

10/10 - 훌륭해요

Gonzalo Gallegos

2022년 9월에 5박 숙박함

8/10 - 좋아요

sylvain

2022년 9월에 21박 숙박함