레스토랑

엑스케이프 툴룸 여행 후기

3.5 out of 5
엑스케이프 툴룸
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 485개 이용 후기 중 296개" "
평점 8 - 좋아요. 485개 이용 후기 중 132개" "
평점 6 - 괜찮아요. 485개 이용 후기 중 27개" "
평점 4 - 별로예요. 485개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 485개 이용 후기 중 15개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Arturo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena calidad y precio
2024년 3월에 1박 숙박함

8/10 - 좋아요

Caroline

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Mackenzie 님, Vancouver

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Raghavendra 님, Frederick

2023년 11월에 1박 숙박함

8/10 - 좋아요

Jackie

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

justin 님, tarpon springs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
2023년 6월에 2박 숙박함

8/10 - 좋아요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Ginette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Hayleigh Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️

4/10 - 별로예요

Jack

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The property itself/communal areas are really nice, and the loungers by the pool were the perfect spot to relax (if you can get one – guests left their things on here all day to claim them). The room was spacious, with high ceilings, and the AC worked pretty well. The area isn't convenient or attractive, and the streets were not easy to cross. We weren't impressed with the restaurant here, which had some different prices between English and Spanish menus. (Which is ridiculous – all the people staying at a hotel will be tourists either way, just make them the same!) Like other reviews state, the shower was lukewarm, never hot. Decor was sad in the room (like they spent too much on palm trees and couldn't replace a worn polyester comforter like one from a childhood sleepover), and not super private, as our front door was a 10 foot sliding glass door across a public path. The curtains really need replacing (not functional, and a pain to operate), and the futon/sofa was lumpy/thin - you couldn't sit on it comfortably, which limited our seating options to the dining area. Bed pillows were hard and THICK, as if three flat pillows had been stuffed into one. Overall, we didn't really enjoy being in our room, but the communal areas here were nice. Fine as a place to sleep I suppose, if you spend the entire day out, or at the pool. If you book one of the fancier rooms it might have been better.
2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

Katsiaryna

별로예요: 직원 및 서비스, 편의 시설/서비스
Not worth price Vs money

10/10 - 훌륭해요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and great friendly people working here.

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well located, good value, friendly staff! would reccomend!

6/10 - 괜찮아요

Kim

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The staff are really friendly and helpful. This hotel is on a very busy street and we unfortunately had a room that was streetside. Traffic started at 5am and was LOUD. The room is bare bones , no drinking water unless you purchase. The door only has a push lock and no deadbolt, so not very secure. The pool is nice and clean and grounds are nice. Not a bad place for 1 night but wouldn't do an extended stay here.
2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Daryl

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
2022년 12월에 5박 숙박함

8/10 - 좋아요

Carlos

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel Me ha gustado mucho en general …. El único problema que tuve fue la mala conexión al wifi :(
2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Mostafa Kamal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sehr praktisch
Sehr ruhig und nicht weit von dir Stadt, ich werde wieder hin gehen! Zimmer ist richtig groß und bequem und günstig Vergleich mit andren Hotels !
2022년 11월에 1박 숙박함
답변 제공: Xscape Team 님, 2022년 12월 8일
Gracias, see you in a near future :)

10/10 - 훌륭해요

Tito

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TODO BIEN
2022년 11월에 4박 숙박함
답변 제공: XscapeTeam. 님, 2022년 11월 24일
Gracias Sr. TitoLos esperamos pronto.

8/10 - 좋아요

Andrew

2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Gilberto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un lugar súper bonito, excelente ubicación, el personal muy amable, si regreso en mis próximas vacaciones
2022년 8월에 1박 숙박함
답변 제공: Xscape Team 님, 2022년 9월 2일
Gracias por estar con nosotros esperamos que vuelva pronto :D

10/10 - 훌륭해요

Federico

2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Vilena

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
Best margaritas from Enrique
Omg! Breakfast was great
Pool view at night
2022년 8월에 3박 숙박함
답변 제공: XscapeTeam 님, 2022년 10월 11일
¡Gracias!Once again, thank you for stayed with us, we hope to see you again in a near future!Warm regards, your friends from the caribbean.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A superb place to stay. The staff were consistently efficient and friendly. The hotel is visually very attractive. The restaurant serves delicious food at reasonable prices and the portions are generous. The hotel is in a quiet area of town, about 20 or 25 minute walk from the centre - this will be an advantage for some and a disadvantage for others.
2022년 6월에 2박 숙박함
답변 제공: Xscape Team 님, 2022년 7월 3일
Muchas gracias, Señor Saul! We are delighted to know that you stay was excellent and we appreciate the time you took to review us! We hope to see you back in the near future! Happy Holidays :)

10/10 - 훌륭해요

silvia cristina

2022년 6월에 1박 숙박함
답변 제공: Xscape Team 님, 2022년 7월 3일
Thank you! We appreciate the time you took for our evaluation.

6/10 - 괜찮아요

Joel r

별로예요: 객실의 편안함
2022년 6월에 5박 숙박함
답변 제공: XscapeTeam 님, 2022년 7월 31일
Thanks for satying with us. See you in a near future :D

6/10 - 괜찮아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The quality of the mattresses was poor. There wasn’t a fitted sheet and the pillows were very lumpy. The main entrance was open during the day all day and didn’t really feel super secure. Anyone from the street could walk in on the property. Our “pool view” room was completely covered by foliage. The plants covered our balcony view.
2022년 5월에 4박 숙박함
답변 제공: Staff Xscape. 님, 2022년 6월 23일
Thank you for the feedback! The staff works hard to make sure everyone´s stay is as comfortable and memorable as possible; we regret to hear that your stay was less than desirable! We will work hard to make sure future guests have a better experience!

10/10 - 훌륭해요

Ariane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel proche du centre ville mais dans un endroit calme. L’extérieur correspond parfaitement aux photos du site. Beaucoup de verdure et une très belle piscine. Il y a également un restaurant dans l’hôtel, qui propose beaucoup de spécialités et qui s’est adapté à nos demandes un peu spéciales lorsque nous sommes tombés malades. Grand merci à Carlos pour sa serviabilité !
2022년 5월에 4박 숙박함
답변 제공: Xscape staff. 님, 2022년 6월 23일
Merci pour votre commentaire! Nous sommes heureux de savoir que votre séjour a été agréable. A bientôt

8/10 - 좋아요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Xscape Tulum
Hat uns sehr gut gefallen und würde es jederzeit wieder buchen. Schöne Zimmer und ein gepflegte Anlage. Das Personal ist freundlich.
2022년 3월에 3박 숙박함
답변 제공: Xscape Team 님, 2022년 4월 25일
Great! we hope to see you soon!

10/10 - 훌륭해요

Naif

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dejlig personale fantastisk atmosfære på hotellet helt klart fantastisk ophold
2022년 3월에 5박 숙박함
답변 제공: Xscape Team 님, 2022년 4월 26일
It was a pleasure to have you here! Hope to see you in a near future.

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely hotel in the centre of Tulum in a great location. Staff were friendly and offered great customer service
2022년 3월에 5박 숙박함
답변 제공: Xscape Staff 님, 2022년 5월 10일
Thank you for staying with us! See you in a near future!

6/10 - 괜찮아요

Norbert

좋아요: 직원 및 서비스
Attention aux photos des chambres, extérieur OK !!
Chambre deluxe décevante (photos trompeuses). Nous avons demander à changer de chambre (surplu de 35 dollars) car celle proposée était pitoyable et donnait sur une arrière cours sans vue ni soleil. Restauration très bonne (petit dej parfait et peu cher) ainsi que les espaces communs (piscine, jardin).
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Terence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super helpful and friendly, and the rooms were comfortable. It was worth it to reserve the room with the hot tub next to the front door - just note that sometimes hot water isn't available while other times it is.. Great location and price; would definitely return to this hotel.
2021년 8월에 2박 숙박함
답변 제공: Xscape Team 님, 2022년 2월 11일
Thank you for this lovely review! We´re happy to hear that your visit was memorable and we hope to see you back in the near future! Sunny regards from your friends in the Caribbean :)

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stafff
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
2022년 1월에 3박 숙박함
답변 제공: Xscape Team 님, 2022년 2월 1일
Thank you, Señor Jorge! We truly appreciate the time you took to evaluate the hotel and staff! Sunny regards from your friends in the Caribbean :)

4/10 - 별로예요

Jacob

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Jacuzzi? No it is a bath!
This review is completely about hotel management. They sell the bath, like a jacuzzi, yet there is not enough warm water to fill the damn thing. So, They falsely advertise. You know this is Mexico and even if you report the problem not much they will do. All I can do is write a review so you don't make the same mistake. I paid $1330 for the their best room(!) don't make the same mistake, believe the reviews written above, and just do not pay more than $99 for a room. I ended up staying in the room because I had no choice. Even the front desk agreed, Jacuzzi is not working and the owner is not doing anything about it. (!) Do yourself a favor and go for cheaper options. Even if it is Tulum, this is Mexico, not Ibiza nor Vegas, or St Tropez. Best of luck with your stay. Mr. Lennon, you are an awful Manager. It is a crime to not honor what you advertise. Meanwhile, I appreciate hotels.com trying to do the best they can to resolve the issue. All in all, this is a 0/5. One more note if you rent a scooter make sure there is gas in it. (!)
2022년 1월에 4박 숙박함
답변 제공: Xscape Team 님, 2022년 1월 19일
Thank you for the feedback, Mr. Dinc! Although, the hotel has a wide selection of room types to choose from ( ranging from apartments to cabanas); we are disappointed to hear that you did not enjoy your room type but are happy that you enjoyed our other services! The hotel does assist with scooter rentals but it is the drivers responsibility to be aware of the gas gauge and refill when necessary. Regardless, we´ll work hard to make improvements and work hard for upcoming visitors!

10/10 - 훌륭해요

Jacquellene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect place to stay. Wish we had more time at this hotel. It was a quick trip to Tulum and well worth it.
2022년 1월에 1박 숙박함
답변 제공: Xscape Team 님, 2022년 1월 17일
Muchas gracias, Jacquellene! We are happy to hear that you enjoyed yourself during your visit and look forward to receiving you in the near future! We wish you a happy new year!

2/10 - 너무 별로예요

Dlo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would never stay here again in a million years!!
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
2022년 1월에 2박 숙박함
답변 제공: Xscape Team 님, 2022년 1월 17일
Thank you for the feedback! The staff works hard to make sure everyone´s stay is as comfortable and memorable as possible; we regret to hear that your stay was less than desirable! We will work hard to make sure future guests have a better experience! Happy New Year from your friends in the Caribbean!

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed the personal jacuzzi. However the water barely got hot. Would stay here again. Lovely hotel within walking distance of Tulum city center.
2021년 12월에 4박 숙박함
답변 제공: Xscape Team 님, 2022년 1월 4일
Gracias, Rachel! It was a pleasure to have you at the hotel. We are happy to know that you enjoyed your stay and hope you have an excellent start to the year!

10/10 - 훌륭해요

Ekaterina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a beautiful place to stay , cozy, everyone is very nice and helpful ,food at the restaurant is delicious
2021년 12월에 1박 숙박함
답변 제공: Xscape Team 님, 2022년 1월 4일
Thank you for the lovely review! We hope to see you back soon in the near future! Happy Holidays :)

10/10 - 훌륭해요

Saul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It is a wonderful hotel. The facilities are clean, the staff was always attentive and friendly, and the restaurant is amazing as well. I would highly recommend. Great place to relax and enjoy nature. Finally, we would like to thank Francisco (restaurant staff) and Malena (reception) for the great service and dedication to making us feel like home.
2021년 12월에 1박 숙박함
답변 제공: Xscape Team 님, 2022년 1월 3일
Muchas gracias, Señor Saul! We are delighted to know that you stay was excellent and we appreciate the time you took to review us! We hope to see you back in the near future! Happy Holidays :)

8/10 - 좋아요

Deniz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Xscape Team 님, 2021년 12월 30일
Thank you for the evaluation! Happy Holidays!

10/10 - 훌륭해요

Ekaterina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 1박 숙박함

4/10 - 별로예요

Melvin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
No Water for the nigth
2021년 12월에 1박 숙박함
답변 제공: Xscape Team 님, 2021년 12월 26일
Thank you for the feedback! We strive to improve our services everyday although unique incidences can occur and we apologize if we could not exceed our high standard for customer service and comfort during your visit. We hope you give us another opportunity in the near future to see all the improvements! Happy holidays!

10/10 - 훌륭해요

Monika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a great, quiet, safe and friendly place.
2021년 12월에 1박 숙박함
답변 제공: Xscape Team 님, 2021년 12월 22일
Thank you very much for this review! We appreciate the time you took to evaluate us and are happy to see that you enjoyed yourself during your stay. We hope you some happy holidays and see you back soon!

10/10 - 훌륭해요

Carlos Humberto

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo q me gustó fue el lugar limpio ordenado amable la gente, lo q no me gustó q no hubiera tele cñaro q es para relajarse pero sí hace falta
2021년 12월에 1박 숙박함
답변 제공: Equipo Xscape 님, 2021년 12월 20일
Muchas gracias por tomarse el tiempo para evaluarnos, Señor Humberto! Que bueno que su estancia fue placentera y esperamos su pronto regreso al hotel! Que tenga felices fiestas y buen inicio de año! Saludos!