로비

하얏트 플레이스 로어노크 에어포트/밸리뷰 몰 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 521개" "
평점 8 - 좋아요. 1001개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 104개" "
평점 4 - 별로예요. 1001개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 35개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

hee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 4박 숙박함

10/10 - 훌륭해요

Doowan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

Doowan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Courtney Marshall 님, 2020년 12월 6일
We greatly appreciate you taking the time to leave a great rating of our property.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
에어컨 커버가 벗겨져 지저분해 보였고, 바닥은 지나치게 축축한 느낌이었다. 전체적으로 낡아보이는 느낌이었고, 그 외 다른것들은 만족할 만 했다.
2019년 6월에 1박 숙박함

6/10 - 괜찮아요

EUNJUNG

좋아요: 직원 및 서비스
직원분이 친절했습니다.밸리뷰몰 셔틀운행해서 좋았습니다.침대편했습니다.화장실 샤워하는쪽이 좀 더 청결할필요 있음.슬리퍼가 없어요.조식은 맛이 없지는않고 보통인데 종류가 많지는 않아요
2019년 5월에 1박 숙박함

6/10 - 괜찮아요

Julie

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and clean
2024년 4월에 1박 숙박함
답변 제공: Robin 님, 2024년 4월 11일
Jessica,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Zachary 님, Avon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Zachary,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The reception staff was very friendly and professional. We thought there was a full service restaurant on the premises.
2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
John,Thank you so much for your feedback. We do serve food at our bar, but we do not have a full restaurant. We apologize for the confusion and the inconvenience this may have caused. We hope you will give us another opportunity to serve you on your next visit to Roanoke.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The free breakfast was excellent!
2024년 3월에 2박 숙박함
답변 제공: Robin 님, 2024년 3월 28일
Margaret,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing I didn’t like was all the loud people in the hallways.
2024년 2월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 9일
Kimberly,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

6/10 - 괜찮아요

Katie

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Robin 님, 2024년 2월 23일
Katie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

6/10 - 괜찮아요

Scott

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Robin 님, 2024년 2월 21일
Scott,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr

8/10 - 좋아요

john

좋아요: 청결 상태, 직원 및 서비스
The hotel was going through so construction while there ... the staff was amazing and incredibly helpful.
2024년 2월에 2박 숙박함
답변 제공: Robin 님, 2024년 2월 14일
Dear John,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Gilles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
a
2024년 1월에 1박 숙박함
답변 제공: Robin 님, 2024년 2월 3일
Gilles, Thank you so much for taking the time to share this feedback regarding your recent experience at our hotel. We hope to see you again on your next visit to Roanoke.

8/10 - 좋아요

Salvatore

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent place for the price
2024년 1월에 1박 숙박함
답변 제공: Robin 님, 2024년 2월 2일
Salvatore,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

6/10 - 괜찮아요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Robin 님, 2024년 1월 29일
Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Mario 님, Saint Jules de Beauce

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Robin 님, 2024년 1월 21일
Dear Mario,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

2/10 - 너무 별로예요

Glenn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No local stays
2024년 1월에 2박 숙박함
답변 제공: Robin 님, 2024년 1월 21일
Glenn,We are confused by your review. We do allow locals to stay at our location. We do not allow wild parties, nor do we allow guests to exceed the safe occupancy of our rooms. However, this is vastly different than not allowing locals at all.

6/10 - 괜찮아요

Cristhian

가족 여행
They don't have a microwave
2023년 12월에 4박 숙박함
답변 제공: Robin 님, 2024년 1월 21일
We provide a community microwave; however, microwaves are not an amenity that is listed for our property. We do have all amenities listed on all websites for this very reason. We want guests to be aware of all we offer and all we do not prior to their booking, and certainly prior to their arrival.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location.
2024년 1월에 1박 숙박함
답변 제공: Robin 님, 2024년 1월 21일
Robert,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Charles

2023년 12월에 3박 숙박함
답변 제공: Robin 님, 2024년 1월 21일
Charles,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

8/10 - 좋아요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We have spent several holiday stays at this hotel. The staff are always kind and knowledgeable. Presently, renovations are taking place, so there was a bit of untidiness and noise, but otherwise, a great stay as always.
2023년 12월에 2박 숙박함
답변 제공: Robin 님, 2024년 2월 2일
Dear Suzanne,Thank you so much for your candid feedback. We look forward to your next stay! And our renovations will be completed very soon.

6/10 - 괜찮아요

Patricia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Don’t do it!
It was okay. The rooms were nice and big. The outside of building was scary. No outdoor lights on and a lot of mud and bushes around building. The front entrance was worn down and did not even look like a Hyatt Place that I have stayed at before. There was nothing made in the bakery area or in the bar space. Looked like it was closed up and like we were walking into a time zone.
2023년 12월에 1박 숙박함
답변 제공: Robin 님, 2024년 1월 3일
Patricia,As stated on Expedia's website, we are undergoing renovations and many services and facilities will be affected during this time. We have this posted on every website because we do not want any guest being caught unaware upon arrival. This is listed under Important Information.

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TOENAIL clippings/trash/crumbs all over floor!
The worst experience I’ve ever had at a Hyatt. Trash/crumbs on the floors. We even found toenail clippings on floor between beds. Very grimy. Def not what I’ve grown accustom to when staying at a Hyatt
2023년 12월에 1박 숙박함
답변 제공: Robin 님, 2024년 1월 3일
Brian,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fine.
2023년 12월에 1박 숙박함
답변 제공: Robin 님, 2024년 1월 21일
Debbie,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Inkee

별로예요: 숙박 시설 상태 및 시설
Under construction. Not clean
2023년 12월에 1박 숙박함
답변 제공: Robin 님, 2024년 1월 21일
Thank you for your feedback. We do have our renovations notated on all third-party websites so that our guests are fully aware of the renovations prior to booking their reservations. It is our hope that you will give us another opportunity to host you when our renovations are completed.

8/10 - 좋아요

Durand

2023년 12월에 2박 숙박함
답변 제공: Robin 님, 2023년 12월 16일
Durand,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Under construction
I was not aware when booking, that this location was in the middle of a renovation. In an otherwise quiet spot in Roanoke, the construction lift backup beeping sounds outside the front of the building, worked late into the evening. Indoors, the contractor's started early in the morning. Hyatt should have adjusted cost of the stay accordingly for the inconvenience.
2023년 12월에 1박 숙박함
답변 제공: Robin 님, 2023년 12월 16일
Thank you for taking the time to provide feedback regarding your stay at our hotel. Expedia does make all guests aware of our renovations prior to booking. This information is listed in IMPORTANT INFORMATION.

6/10 - 괜찮아요

Bryan

좋아요: 청결 상태, 직원 및 서비스
Hotel was under renovation, didn’t know when booking.
2023년 11월에 3박 숙박함
답변 제공: Robin 님, 2023년 12월 16일
Thank you for taking the time to provide feedback regarding your stay at our hotel. Expedia does make all guests aware of our renovations prior to booking. This information is listed in IMPORTANT INFORMATION.

10/10 - 훌륭해요

JAMES

2023년 11월에 2박 숙박함
답변 제공: Robin 님, 2023년 12월 16일
Dear James,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Felix

2023년 11월에 1박 숙박함
답변 제공: Robin 님, 2023년 12월 16일
Felix,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Lawrence

2023년 11월에 1박 숙박함
답변 제공: Robin 님, 2023년 12월 16일
Dear Lawrence,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

8/10 - 좋아요

Lucille

2023년 10월에 1박 숙박함
답변 제공: Robin 님, 2023년 11월 4일
Lucille,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

4/10 - 별로예요

Hunar

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
They had loud construction till 8 pm and kept giving rooms right by the construction area of the building. Room was dark, no lights by the bed and power plugs did not work
2023년 10월에 1박 숙박함
답변 제공: Robin 님, 2023년 11월 4일
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As stated on the Expedia website, as well as all other websites: we are undergoing full renovations. Yours in Hospitality, Robin D. Lowery, Jr.

8/10 - 좋아요

KaTara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and the rooms are nice. Didn’t realize this property was under remodel so a lot of things were just weird. Upon getting off on floor 5 the hallway smelled of paint the whole stay. The rooms were very nicely decorated, clean and spacious. However, the windows were covered with plastic so you couldn’t see out. The light switches were placed on backwards so to turn on the light you press it down and not up. There no space in the shower to place your items that you need to take a shower. What was in there was tiny and my items kept falling. The towel rack for clean towels is in the shower so that was weird as well. Overall, the place is nice . I feel once the construction is completed this place would have gotten a 10/10 for me.
2023년 10월에 2박 숙박함
답변 제공: Robin 님, 2023년 11월 4일
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our renovations are notated on the Expedia website as well as all other websites where our rooms are sold. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not Hyatt Standards
Construction going on everywhere. Carpets stained. Poor quality A/C. Door locks glitched and didn't work a bunch of times.
2023년 10월에 2박 숙박함
답변 제공: Robin 님, 2023년 11월 4일
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

8/10 - 좋아요

Victor

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
This property is currently going through a renovation so there was many changes going on. Once the renovation is done this property will be so much better and looking forward to staying here again. The room was very clean and staff was very friendly.
2023년 10월에 2박 숙박함
답변 제공: Robin 님, 2023년 10월 17일
Victor,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Robin 님, 2023년 10월 16일
David,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

6/10 - 괜찮아요

ANISSA 님, Williamsburg

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Large renovation is happening to this hotel. There is noise from 8am to 6pm. Many parking spots have construction trucks parked in them. The lighting is not good, very dim. It is hidden behind a large Chinese buffet. Our window was covered with plastic wrap and blue painters tape. The air quality in the room felt stale. Both my daughter and I woke up with a sinus headache. Neither one of us felt sick or have any health issues.
답변 제공: Robin 님, 2023년 10월 10일
Dear Anissa,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel under renovation but great
Hotel was doing a massive renovation. The lobby staff went out of their way to determine what type of room would best meet our needs in light of the renovation going on. We were entirely satisfied and breakfast was delicious.
2023년 10월에 1박 숙박함
답변 제공: Robin 님, 2023년 10월 7일
Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.

8/10 - 좋아요

ANISSA 님, Williamsburg

가족 여행
There is a lot of construction going on.
2023년 10월에 1박 숙박함
답변 제공: Robin 님, 2023년 10월 6일
Thank you for your feedback. As noted on the website, we are undergoing renovations throughout the end of the year. We do hope you enjoyed your stay!

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Robin 님, 2023년 10월 4일
Joseph,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
construction mess was the only thing, hard to park
2023년 9월에 1박 숙박함
답변 제공: Robin 님, 2023년 10월 1일
Daniel,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

6/10 - 괜찮아요

Christine

2023년 9월에 1박 숙박함
답변 제공: Robin 님, 2023년 11월 4일
Christine,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

4/10 - 별로예요

Donna F

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was construction and remodeling going on at this location. Two rooms were booked through Expedia. Upon arrival we were informed the rooms would be on separate floors and upon inquiring “why” they put us in rooms next to each other. However, one room had a refrigerator that was not working. It was replaced after we advised them of it. It was obvious we were on a floor that gad not been completed in remodel and baseboard along the hall was missing; a piece of tile at the baseboard in one of the rooms was missing; no lamps/lights at the headboard or side of the bed. These were a few of the more significant things noted.
2023년 9월에 5박 숙박함
답변 제공: Robin 님, 2023년 9월 29일
Donna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was outstanding. Very helpful.
2023년 9월에 1박 숙박함
답변 제공: Robin 님, 2023년 9월 29일
Jennifer,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Niki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great overall
2023년 9월에 1박 숙박함
답변 제공: Robin 님, 2023년 9월 20일
Nikki,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.

6/10 - 괜찮아요

Michael

별로예요: 직원 및 서비스
2023년 9월에 4박 숙박함
답변 제공: Robin 님, 2023년 9월 20일
Michael,Thank you for taking the time to share your feedback regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer that “perfect 5” experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Robin 님, 2023년 9월 12일
Lawrence,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.