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컴포트 인 & 스위트 트라우트빌 - 로어노크 노스 / 데일빌 여행 후기

2.5 out of 5
컴포트 인 & 스위트 트라우트빌 - 로어노크 노스 / 데일빌
3231 Lee Highway South, Troutville, VA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1092개 이용 후기 중 807개" "
평점 8 - 좋아요. 1092개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 1092개 이용 후기 중 68개" "
평점 4 - 별로예요. 1092개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 1092개 이용 후기 중 23개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jongok

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Joshua Agee / Front Desk Clerk 님, 2022년 7월 15일
Thanks for the 10 out of 10 review! Hope to see you stay with us again.

10/10 - 훌륭해요

Penny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice beds. Friendly staff. Clean.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The poo! Was very comfortable. They had a decent continental breakfast. A perk for me as I have cats myself was that they have a feral cat on the property that hotel staff is caring for. Likes to be petted. Hotel is conveniently located to other area attractions. Depending on how sound of a sleeper you are if you get a room in the back know that there is a major highway right behind hotel and if you are a light sleeper you will hear traffic noise during the night.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
9.5
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, extremely friendly staff and manager, and very pet friendly. The hotel has a large grass area to take pets. Loved our stay!
2024년 4월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Jennifer, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Marjorie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bedding is awesome and incredibly comfortable! We’ll be staying here again! Very friendly staff and breakfast is great and offers everything!
2024년 4월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Marjorie,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Yves

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quîck checking, friendly staff, good breakfast and no extra fee
2024년 4월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Yves,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location; staff was very helpful
2024년 4월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear James,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ve been using this property as my halfway between to visit my children in North Carolina, have not been disappointed at all. Only one thing I wish is that the circulation from the fan would be on before you get in the room because it’s definitely stagnant when you get to your room, but once I turn the air conditioner/heat Fan on the air clears up a lot. I know they can’t help that, but that would be my only improvement.
2024년 4월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Brenda,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about this hotel. It was clean and quiet, the bed was comfortable, and the breakfast was very good. The only negative aspect was the water pressure in the shower. It was very hard to rinse off due to the low flow and low water pressure. All in all, would recommend staying here.
2024년 4월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Edward,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 - 좋아요

Kyle De

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room is clean and staff friendly
2024년 3월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Kyle De,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Kara

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

megan 님, New Philadelphia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable clean room and friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Megan,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was p
2024년 3월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Gary,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone at the property was professional and friendly. Room was clean and in good repair. Breakfast was good
2024년 3월에 2박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Melissa,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Aitor 님, Windermere

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mr. Ernie was amazing wow will stay here longer if I could! I definitely recommend this hotel and greatest service provided in years by any hotel staff member! Godbless
2024년 3월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Aitor,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

4/10 - 별로예요

Haley

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was pretty disappointed in our stay here. Within 2 minutes of walking in the room, I found at least ten stink bugs. The coffee table had a golf ball sized hole in the top and lots of surface damage. We also found items from previous guests. We booked a suite room, and I was disappointed because in the pictures, it looked like there was a door to separate the rooms, but there wasn’t. We could also hear a tv from a different room. I would not recommend and would not stay here again.
2024년 3월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Haley,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Stephanie

아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front staff, especially the woman with red hair, is the BEST. 10/10 FOR HER. Always friendly and obliging. Breakfast is yummy - love the biscuit & gravy option. Pool is fun and clean. ONLY ISSUE was people above us were probably feral hyenas, or toddlers - same same haha - and they made SO MUCH NOISE at 5am.
2024년 3월에 3박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Stephanie,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Samantha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay! My daughters loved the pool. Very clean and well decorated for the upcoming holiday. Staff were very friendly! Will definitely stay there again.
2024년 3월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Samantha,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and staff were lovely, I highly recommend.
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Katherine,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

6/10 - 괜찮아요

Henry

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Henry,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful employees. Need more tv channels. Need to open fitness centers earlier.
2024년 3월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 9일
Dear Steven,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

2/10 - 너무 별로예요

Shawn 님, Moncton

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bugs in room. No customer service. Desk attendant rude
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Shawn,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Troutville - Roanoke North / Daleville.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the stink bugs and the front desk on your recent visit. We have been working really hard to get rid of the stink bugs unfortunately they ate really bad this time of year and are almost impossible to control and also the front desk attendants have all been spoken to and know that they are always to call me when there is any kind of problem. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Troutville.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Joanne,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

katelyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean!
답변 제공: Denise 님, 2024년 4월 15일
Dear Katelyn,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pristine hotel convenient to I-81 yet quiet. Hotel staff could not be more helpful.
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Susan,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Terry

좋아요: 편의 시설/서비스
Friendly and clean
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Terry,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed as a rest stop on a trip to Florida. Hit all the marks for cleanliness, convenience, friendliness, quit and price. Would recommend.
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Gregory,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice stay
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 3월 6일
Dear Theresa,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

JEAN FRANCOIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 4월 15일
Dear Jean Francois,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 - 좋아요

Claudine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rien
2024년 2월에 1박 숙박함
답변 제공: Denise 님, 2024년 2월 15일
Dear Claudine,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 - 좋아요

Sylvain

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a bit close to hyghway so a bit noisy
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 2월 15일
Dear Sylvain,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

8/10 - 좋아요

Kenrood

Very nice
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 31일
Dear Kenrood,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 31일
Dear Katie,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

john

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean nice room good breakfast
2024년 1월에 2박 숙박함
답변 제공: Denise 님, 2024년 1월 31일
Dear John,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extremely clean, modern room. Staff was very polite.
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 31일
Dear Michael,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 31일
Dear Robert,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super friendly staff. Extremely comfortable bed. Excellent value
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 14일
Dear Anonymous,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Richard

2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 31일
Dear Richard,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

joseph

2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 8일
Dear Joseph,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

E. RACKLEY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel to stay
Very nice hotel and friendly staff
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 8일
Dear E. Rackley,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Bobby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to the interstate with plenty of restaurants nearby. Was very clean and the staff was very friendly
2024년 1월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 8일
Dear Bobby,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Susan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The heated indoor pool was wonderful, and the complementary breakfast was delicious!
2023년 12월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 8일
Dear Susan,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
best staff !
The front desk service rep Sarah was amazing ! Very freindly and eager to help. The woman who did the breakfast buffet was fantastic ! Clean fresh and plentiful! Both ladies went above and beyond making our stay pleasurable
2023년 12월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 1일
Dear Diane,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

4/10 - 별로예요

REBECCA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Abysmal stay . Will never stay again.
Very disappointing stay . We arrived at night after an eight hour drive . The room we booked was a double queen bed with mini fridge . The room had an atrociously horrible odor . The night shift manager switched us to another room with 1 king bed without a mini fridge ( which we needed ) . The smell was not AS bad but still old musty stench. We had to buy frebeeze air freshener to be able to stay in the room . We had to spray the frebreeze anytime we went out and back into the room . We had a dog with us and we were not happy having re-spray the room several times . Also we utilized the pool one night and the floors outside (hallway and part of lobby in front of the elevator) were mopped and there was no wet floor sign to alert us . My wife and I slid around in the floor trying to get our footing . I have balance issues and Was worried about falling down and my wife almost fell . Overall the stay was abysmal compared to all our other hotel stays . We will not return to this hotel for another stay . We were offered use of the hotel fridge by the night shift manager but I will not utilize a fridge outside my room for medications or food/drink items . That is not a secure fridge to me therefore not a viable option. No other options were offered to us and upon checking out the manager was unaware of the issues we had dealt with , therefore, none of the issues were conveyed to any team member to be rectified.
2023년 12월에 2박 숙박함
답변 제공: Denise 님, 2023년 12월 30일
Dear Rebecca,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Troutville - Roanoke North / Daleville. On behalf of our entire team, I would like to apologize for your stay. Thank you for talking with me on the phone and allowing me to remedy the situation we really do appreciate your business and do look forward to seeing you again and please don't forget to call me anytime you are coming this way again. Sincerely, Denise HuffmanGeneral ManagerComfort Inn & Suites Troutville - Roanoke North / Daleville

6/10 - 괜찮아요

Linda

There are not enough luggage carts. We and others had to wait in the lobby for others to return the only 2 carts here at the hotel.
2023년 12월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 8일
Dear Linda,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Denise 님, 2024년 1월 8일
Dear Robert,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, comfortable, many amenities. Microwave, good sized fridge in room, clean new bathtub, indoor pool, really nice staff. Breakfast standard hotel fare. Could have used some towel racks in the bathroom and next to the sink.
2023년 12월에 1박 숙박함
답변 제공: Denise 님, 2023년 12월 27일
Dear Elizabeth,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Michaelene 님, Archbald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed the night at Comfort Inn and Suites in Troutville/Roanoke and from the time I checked in, till the time I checked out I had a great experience. AND Ernie....I can talk about Ernie all day! What a phenomenal staff member. He is a absolutely sweet heart! The most caring friendly host I've ever met in my years of staying in hotels. My room was clean, beautiful, and had everything I needed. And the bed and bedding was very comfortable. I'll definitely be staying there again on my travels.
2023년 12월에 1박 숙박함
답변 제공: Denise 님, 2023년 12월 27일
Dear Michaelene,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites

10/10 - 훌륭해요

Byron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Denise 님, 2023년 12월 27일
Dear Byron,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Denise HuffmanGeneral ManagerComfort Inn Suites