My husband never checked in. The desk staff said there was no room available because of plumbing issues. The hotel never contacted us to let us know. He had to find another hotel at the last minute, since he was in town for a conference. Our hotel reservation was made about 2 weeks in advance. Will probably not book here again. Very poor customer service!!
My husband had even called the hotel earlier that day, and everything was fine for a late checkin, he was told.