외관

홀리데이 인 익스프레스 & 스위트 사우스헤이븐 센트럴 - 멤피스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 779개 이용 후기 중 552개" "
평점 8 - 좋아요. 779개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 779개 이용 후기 중 29개" "
평점 4 - 별로예요. 779개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 779개 이용 후기 중 32개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jeonggu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Sonya Patel, General Manager 님, 2019년 7월 2일
Dear Jeonggu, Thank you for taking the time to rate our hotel a 10 out of 10. We were glad you enjoyed your stay with us and hope to see you again soon. Sincerely, Sonya Patel General Manager

6/10 - 괜찮아요

Marquis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walls are thin, and the other people that was either above or around was to loud and coudnt sleep, so we left a night early
2024년 3월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 25일
Dear Marquis,Thank you for taking the time to share honest feedback from your stay at the Holiday Inn Express and Suites of Southaven. We apologize that you were not able to get a good night's rest due to hearing the guests around you. We wish you safe travels.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Kathia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Propre, personnel courtois, belle chambre, piscine interieur et gym propre et bien entretenue. Nous avons adorés et recommandons. Merci beaucoup!
2024년 3월에 1박 숙박함
답변 제공: sonya 님, 2024년 3월 24일
Gracias por su reseña sobre el Holiday Inn Express y las suites. Apreciamos su visita y esperamos que se hospede con nosotros nuevamente.

8/10 - 좋아요

Darlene

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean was renovated the tub had big gauges in looked Ike someone dropped a hammer in it. small inside pool. breakfast was ok no waffles.... aww. The muffins were great Busy area shopping and restaurants. Our window was the view of Lowes. Thanks, We would stay again.
2024년 3월에 2박 숙박함
답변 제공: sonya 님, 2024년 3월 17일
thank you for the review for the Holiday Inn Express and suites, We will also take this feedback and try and improve to the best we can,We appreciate your business and would like for you to stay with us again.

10/10 - 훌륭해요

Grayson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, spacious room. Huge bed and and a very nice bathroom! The front desk and all staff were very friendly, and the breakfast was great!
2024년 3월에 1박 숙박함
답변 제공: sonya 님, 2024년 3월 17일
thank you for the review for the Holiday Inn Express and suites, We appreciate your business and would like for you to stay with us again.

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was incredibly friendly and breakfast was delicious…beds were super comfy too
2024년 3월에 7박 숙박함
답변 제공: sonya 님, 2024년 3월 16일
Thank you for reviewing the holiday inn express and suites, we appreciate your business and hope for you to stay with us again.

10/10 - 훌륭해요

Marlon

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful place to stay that is close to everything and friendly staff. The only thing that I did not like was the fact that I could hear my neighbors conversations when they were talking loud.
2024년 3월에 7박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 14일
Dear Marlon,Thank you for taking the time to review the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Donna 님, Senatobia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 6일
Dear Donna,Thank you for taking the time to rate the Holiday Inn Express and Suites 5 out of 5. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Glenda

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The overall experience was Wonderful!!
2024년 3월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 4일
Dear Glenda,Thank you for your kind comments from your stay at the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms, convenient spot of town to stay at!
2024년 3월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 3월 4일
Dear Jordan,Thank you for your kind comments from your stay at the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely loved the lady at the front desk. I did not catch her name. But she was super nice and helpful. I arrived on Monday evening at 7. The hotel was fantastic and the bed was amazing. Best sleep I have gotten in awhile.
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 29일
Dear Samantha,Thank you for your kind comments about Jasmyne. We were glad you felt at home while staying with us! We appreciate your time and your business.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: sonya 님, 2024년 2월 28일
Thank you for the review for the Holiday Inn Express and Suites, We appreciate your business and would like for you to stay with us again in the future.

10/10 - 훌륭해요

Tiana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very updated! Very clean! One of the best stays by far! I have zero complaints and that’s not usually the case. I would definitely stay here again!
2024년 2월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 26일
Dear Nikeshia,Thank you for taking the time to provide feedback from your stay at the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

NIKESHIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very accommodating.
2024년 2월에 2박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 26일
Dear Nikeshia,Thank you for taking the time to provide a rating for the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

8/10 - 좋아요

Lakeesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 2월에 1박 숙박함
답변 제공: sonya 님, 2024년 2월 25일
Thank you for the review for the Holiday Inn Express and Suites. We appreciate your business would you like for you to stay with us again.

10/10 - 훌륭해요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the stay
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 22일
Dear Tommy,We were glad you loved your stay at the Holiday Inn Express and Suites of Southaven. We hope your travels bring you back to our location in the future!Sincerely,Sonya P.General Manager

8/10 - 좋아요

miguel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like great
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 22일
Dear miguel,Thank you for taking the time to review the Holiday Inn Express and Suites of Southaven. We appreciate you had a great stay and would like to ask what we could have done to earn a 5 out of 5 from your visit. We hope to hear back soon.Sincerely,Sonya P.General Manager

6/10 - 괜찮아요

Eva

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I reserved a king suite three weeks in advance but when I arrived I was told they only had a queen double available. The desk staff said the only thing he could offer was to cancel my reservation. Also the ‘suites’ are not really suites at all. There is a sofa and table but no separate living/sleeping area. Breakfast was limited.
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 22일
Dear Eva,We apologize that the room type booked was not what you received. Your review has been shared with our front desk team to see how we can make arrangements in the future when we have a room type that is oversold. This is not a typical experience at our hotel and understand that it can be frustrating. All pictures of our room types are posted online. Our hotel brand does not have separate bedrooms and kitchenettes at any of our locations worldwide. Thank you for your time.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Hayaf

2024년 2월에 1박 숙박함
답변 제공: sonya 님, 2024년 3월 21일
Thank you for the review for the Holiday Inn Express, We appreciate your business and hope for you to stay with us again.

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스
Good overall
2024년 2월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 2월 5일
Dear Bryan,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in clerk was very nice.
2024년 1월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 1월 31일
Dear Cheryl,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven a 5 out of 5. We were our team made you feel at home and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2023년 12월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 1월 30일
Dear Kimberly,Thank you for taking the time to review the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us. We appreciate your time and your business! Sincerely,Sonya P.General Manager

6/10 - 괜찮아요

Gary

2024년 1월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 1월 23일
Dear Gary,We regret that you did not fully enjoy your stay with us. We always encourage our guests to give us detailed feedback on what could have made their experience better so that we can improve our services. We hope to hear from you again.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sonya P. 님, 2024년 1월 21일
Dear Michele,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven 5 out of 5 stars. We were glad you enjoyed your stay with us!Sincerely,Sonya P.General Manager

2/10 - 너무 별로예요

Justin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were given a room that had a broken entry door. The door would not lock. The hotel would not refund us our money. All they did was give us a different room that was smaller than we ordered. People ended up sleeping on the floor due to lack of space. They also did not have rollaway beds. Tv didn't work either.
2024년 1월에 1박 숙박함
답변 제공: sonya 님, 2024년 1월 21일
We are extremely sorry for the inconvenience caused to you and that you did not receive the service you paid for.We hope for you to stay with us again and are a certain that you would not have any complaints and will be happy with your stay.

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is my second time staying at this property and I have enjoyed each time
2024년 1월에 2박 숙박함
답변 제공: sonya 님, 2024년 1월 15일
Thank you for the kind words and we hope for you to stay with us again in the future.

10/10 - 훌륭해요

Annie Sue

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: sonya 님, 2024년 1월 14일
thank you for the review. We appreciate your business.

10/10 - 훌륭해요

Mary 님, Laurel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved the cleanliness
2024년 1월에 2박 숙박함
답변 제공: sonya 님, 2024년 1월 14일
Thank you for your review. we appreciate your business.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: sonya 님, 2024년 1월 12일
Thank you for your review and business. We would like for you to stay with us again in the future.

10/10 - 훌륭해요

Christine 님, Murray

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: sonya 님, 2024년 1월 9일
Thank you for your kind review.We hope to see you again soon.

10/10 - 훌륭해요

Yinghui 님, Lawrenceville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: sonya 님, 2024년 1월 6일
Thank you for your review and we hope to see you again soon.

10/10 - 훌륭해요

Tami

단체 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Easy check in. Very new and clean room. Room bigger than often with extra chair and desk area.
2024년 1월에 1박 숙박함
답변 제공: sonya 님, 2024년 1월 6일
We appreciate your business and kind words for the stay with us. We hope to see you again.

10/10 - 훌륭해요

Gustavus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean
2023년 12월에 2박 숙박함
답변 제공: sonya 님, 2024년 1월 6일
Thank you for your review and we hope to see you again soon.

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: sonya 님, 2023년 12월 30일
Thank you for your review and we hope to see you again soon.

10/10 - 훌륭해요

Shoi

좋아요: 청결 상태, 편의 시설/서비스
Very clean
2023년 12월에 1박 숙박함
답변 제공: sonya 님, 2023년 12월 30일
Thank you for your kind words and We hope to see you again in the future.

10/10 - 훌륭해요

DOMINICK 님, KENNER

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and clean!
2023년 12월에 1박 숙박함
답변 제공: sonya 님, 2023년 12월 29일
Thank you for reviewing the Holiday Inn Express and Suites. We appreciate your business and hope to see you again.

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, friendly staff, clean comfortable room and bed, breakfast was good plenty to choose from, would stay again
2023년 12월에 1박 숙박함
답변 제공: sonya 님, 2023년 12월 23일
Thank you for your kind words and a 5 star review.We appreciate your business.

6/10 - 괜찮아요

Arlene

2023년 12월에 1박 숙박함
답변 제공: sonya 님, 2023년 12월 23일
Thank you for reviewing The Holiday Inn Express and Suites, We thrive to provide the best service for our guests and have the best possible experience. We apologize for any inconvenience that your stay may have caused you, We would like you to stay with us again.

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Experience
We found the stay very comfortable, clean and friendly. The breakfast was good and it was so nice to have a hot meal to send us on our way.
2023년 12월에 1박 숙박함
답변 제공: Sonya P. 님, 2023년 12월 18일
Dear Debra,Thank you for taking the time to share feedback from your stay at the Holiday Inn Express and Suites of Southaven. We were glad you felt comfortable and at home during your stay. We wish you safe travels and hope to see you again!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Demonica

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sonya P. 님, 2023년 12월 18일
Dear Demonica,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven 5 out of 5. We were glad you enjoyed your stay with us and appreciate your time.Sincerely,Sonya P.General Manager

2/10 - 너무 별로예요

Shemika

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sonya P. 님, 2023년 12월 15일
Dear Shemika,We regret that you did not have a satisfactory stay at the Holiday Inn Express and Suites of Southaven. We would appreciate if you could let us know what you did not like about your stay so that we can share it with our team. Thank you for your time.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Dakota 님, Opp

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sonya P. 님, 2023년 12월 12일
Dear Dakota,Thank you for taking the time to provide a 5 out of 5 rating for the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon!Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Alejandra

2023년 12월에 1박 숙박함
답변 제공: Sonya P. 님, 2023년 12월 11일
Dear Alejandra,Thank you for taking the time to review the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

JASON 님, Pontotoc

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only issue was left over food in the refrigerator when I opened. Honest oversight not a deal breaker
2023년 12월에 1박 숙박함
답변 제공: Sonya P. 님, 2023년 12월 11일
Dear Jason,Thank you for taking the time to review the Holiday Inn Express and Suites of Southaven. We truly apologize for the oversight of the fridge in your guestroom. We have shared this comment with our new housekeeping supervisor so that we can help improve our services. Thank you for your time and your business.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Melissa

2023년 11월에 1박 숙박함
답변 제공: sonya 님, 2023년 12월 23일
Thank you for your 5 star review . We appreciate your business.

10/10 - 훌륭해요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice open area in the lounge.
2023년 11월에 2박 숙박함
답변 제공: Sonya P. 님, 2023년 11월 24일
Dear Miguel,Thank you for taking the time to share feedback from your stay at the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Sonya P. 님, 2023년 12월 15일
Dear Jacqueline,Thank you for taking the time to rate the Holiday Inn Express and Suites of Southaven a 5 out of 5. We were glad you enjoyed your stay with us.Sincerely,Sonya P.General Manager

2/10 - 너무 별로예요

Lance

별로예요: 직원 및 서비스
When entering the hotel, another couple had been sitting in the lobby waiting to check in. The young man working the from desk came around the corner and very rudely said “what do y’all need?” I told the lady to go first. She gave her name and said she was checking in. He asked for her name again very curtly. She spelled it. His tone and attitude was very poor. He said to me “now what about you?” I gave him my last name and said I was checking in. He didn’t hear my name so I repeated it a bit louder - not rudely, just louder. He yelled “call down man, I just asked for your name” very rudely. I told him “never mind, I’ll go somewhere else.” He said “fine, do that.” I stepped out and called IHG. They asked me to get the business card of the manager and to get the young man’s name. When I went back in to ask, he refused to provide either and said “have a good night sir, you can leave now.” He denied me the opportunity to check in. His attitude and behavior was unsettling and not typical for Holiday Inn. Expedia reached out to him to request a refund and he said “no way and I’ve placed him on the ‘do not rent’ list so he can never stay here. I’m the manager and that’s how it is.” I will not return to this property.
2023년 11월에 1박 숙박함
답변 제공: k 님, 2023년 11월 15일
We apologize for the rude behaviour to you from our front desk agent.We would like you to visit our hotel again and I assure you that you will love the stay.

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Great place to stay close to Memphis with plenty to do nearby. Rooms were clean and spacious and the staff was very friendly.
2023년 11월에 3박 숙박함
답변 제공: Sonya P. 님, 2023년 11월 13일
Dear Cassandra,Thank you for taking the time to provide a 10 out of 10 rating for the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us.Sincerely,Sonya P.General Manager

10/10 - 훌륭해요

rob

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean room, comfortable bed and friendly staff
2023년 10월에 3박 숙박함
답변 제공: Sonya P. 님, 2023년 10월 30일
Dear Rob,Thank you for taking the time to provide a 5 out of 5 rating for the Holiday Inn Express and Suites of Southaven. We were glad you enjoyed your stay with us and hope to see you again soon. Sincerely,Sonya P.General Manager