When entering the hotel, another couple had been sitting in the lobby waiting to check in. The young man working the from desk came around the corner and very rudely said “what do y’all need?” I told the lady to go first. She gave her name and said she was checking in. He asked for her name again very curtly. She spelled it. His tone and attitude was very poor. He said to me “now what about you?” I gave him my last name and said I was checking in. He didn’t hear my name so I repeated it a bit louder - not rudely, just louder. He yelled “call down man, I just asked for your name” very rudely. I told him “never mind, I’ll go somewhere else.” He said “fine, do that.” I stepped out and called IHG. They asked me to get the business card of the manager and to get the young man’s name. When I went back in to ask, he refused to provide either and said “have a good night sir, you can leave now.” He denied me the opportunity to check in. His attitude and behavior was unsettling and not typical for Holiday Inn. Expedia reached out to him to request a refund and he said “no way and I’ve placed him on the ‘do not rent’ list so he can never stay here. I’m the manager and that’s how it is.” I will not return to this property.