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레드 루프 인 로체스터 - 에어포트 여행 후기

2 out of 5

이용 후기

4.8
평점 10 - 훌륭해요. 798개 이용 후기 중 78개" "
평점 8 - 좋아요. 798개 이용 후기 중 112개" "
평점 6 - 괜찮아요. 798개 이용 후기 중 156개" "
평점 4 - 별로예요. 798개 이용 후기 중 144개" "
평점 2 - 너무 별로예요. 798개 이용 후기 중 308개" "

5.0/10

청결 상태

6.0/10

직원 및 서비스

4.4/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

6/10 - 괜찮아요

Jae Woog

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
청결하진 않음. 종업원은 친절합니다. 엘레베이터 없으니 1층신청하세요. 주변에서는 제일 싼편이고 공항도 매우 가깝기에 택시비까지 생각하면 혼자 묵을 시에 가성비는 좋음!!
2017년 8월에 1박 숙박함

4/10 - 별로예요

Joseph

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
No towels, no toilet paper, Had to go get them, room must have been sprayed with Clorox spray so it smelled clean when we first checked in but when we returned some hours later, smelled musty. Sheets did not appear to have been changed so we slept on top of covers. when we returned to the property after our actifvity, there were 3 police cars at the front door and a man was actively being taken into custody. Couldn't use that entrance. There is a residential section not far enough away from the guests rooms and it was noisy until too late into the night. Overall quite a poor experience and we'll not be back even though the staff was polite and pleasant.
2024년 4월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 16일
Dear Joseph,Thank you for sharing your feedback with us. We were displeased to read that your recent experience at the Red Roof Inn Rochester – Airport did not meet your expectations, even though you were fond of our polite and pleasant staff. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we wish you all the best with your future travels.Sincerely,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Sam

2024년 4월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 14일
Dear Sam,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester – Airport and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception welcoming was pleasant. Upon entering the room, we notice the entry-way light switch did not constantly work and took finagling. Walking on the bathroom floor felt like your feet were wet but the floor wasn't wet. This was unsettling and nothing I felt before. I assume there is extensive water damage within the subfloor. You can make your own assumptions if there is potential fungal grown beneath the lvt flooring. The bathtub was very disgusting which looked like either wear and tear or human waste that had accumulated then wiped away but not without leaving stains. The pillow sheets were stained, almost with a tar color, and the curtain to the window was stained in multiple places as well, almost with a blood-stained color. The bed was very, very stiff. Around 10pm there was an domestic altercation in which I believed the police had to be called to calm down one individual which lead to the female being forced off the premises. I feared for my safety and had to take precautions. Nevertheless, these walls are paper thin and I felt very unsafe. I would never recommend this hotel to literally anyone. It also appeared that people were living there as there were children with bare feet running around and a random gentleman stating to the receptionist "the vending machine stole my dollar" then left as if they knew each other and this happened time to time. This place is VERY sketchy. Do NOT go here.
2024년 4월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 4월 12일
Dear Christopher,We are sorry to hear your recent experience at the RED ROOF INN ROCHESTER - AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Heri 님, Clarkston

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 11일
Hello Heri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Deonne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had read reviews on the website before I booked My stay some were not good reviews some gave praise on the facility. I find the bad reviews we not correct. I enjoyed my stay the staff was great kind free coffee in the morning everything I asked for was given with no problem. It was very quiet the room was clean extra toiletries were there I had no problem with my stay. It does need updates but for the price and convenience it was a great place to stay I would stay again.
답변 제공: Tianna RediResponse Specialist 님, 2024년 4월 8일
Dear Deonne,We appreciate your review following your recent experience at the Red Roof Inn Rochester – Airport. Red Roof strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience and affordability of our room. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Cristen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 9일
Hello Cristen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Matthew

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 4월 10일
Hello Matthew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

A

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no bottle water and a very bad smell in the hallway
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 4일
Dear A,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester – Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as there was an unpleasant odor in the hallway and there was no bottled water. It is our primary aim to give you a five star experience and it is disheartening to know that this was not the impression we left you with. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 22일
Hello Daniel, Thank you for taking a moment to complete our survey. At the Red Roof Inn Rochester – Airport we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Robert

2024년 2월에 2박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 10일
Thank you for sharing your 5/5 rating with us, Robert. Our staff at the Red Roof Inn Rochester – Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

cassandra

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is gross, no very clean at all
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 5일
Hello Cassandra, Thank you for sharing your feedback about your recent stay at our hotel Red Roof Inn Rochester – Airport. We apologize if cleanliness did not meet your expectations. Our Red Roof team strive to maintain high standards and appreciate your input. We encourage guests to reach out to our management team directly so we can address any concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jade

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not good quality
2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 4일
Dear Jade,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Malik

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 3일
Hello Malik, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Rochester – Airport. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 score. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rawan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It doesn't look like the expectation.
2024년 2월에 6박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 1일
Dear Rawan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - AIRPORT. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that your stay did not meet your expectations. We ultimately aim for all our guests to have a positive stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nasty
2024년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 20일
Dear Jun, Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - AIRPORT. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean atmosphere nice staff
2024년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 8일
Dear John,Thank you for being a guest here at our Red Roof Inn Rochester - Airport. We are happy to have been able to provide you with a clean atmosphere and helpful service during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Alexis

2024년 2월에 2박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 24일
Thank you for your review, Alexis. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Cosme

2024년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 26일
Thank you for your positive rating, Cosme, following your stay at the Red Roof Inn Rochester – Airport. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Shane

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 7박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 20일
Thank you, Shane, for being our guest at the Red Roof Inn Rochester – Airport. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Lyshanda

가족 여행
좋아요: 편의 시설/서비스
2024년 1월에 6박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 16일
Hello Lyshanda,The staff at the Red Roof Inn Rochester – Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Kenya

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 1월 15일
Hi Kenya,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Rochester – Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 - 좋아요

Bill

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dry nice hotel relaxing
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Hi Bill,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Rochester – Airport with us. I appreciated your 8/10 score and that our relaxing and nice hotel was to your liking. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 - 너무 별로예요

Luis 님, Kirkland

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 12일
Hello Luis, Thank you for taking a moment to complete our survey. At the Red Roof Inn Rochester – Airport we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
It was just okay
It was decent for what it is and the price. I will say the staff were really nice, but the hotel room and the property itself was a little run down. Doors going in that were meant for hotel guests to use and get back in with their room key didn’t close and people could just walk in. If you need a place to crash though for a night or two it works!
2023년 12월에 3박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 31일
Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - AIRPORT. It's great to hear that you found our staff to be nice and the price to be affordable. However, I sincerely apologize for the upkeep of the location and the other issues highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 - 좋아요

Justin

2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 23일
Thank you for sharing your 4/5 rating with us, Justin. Our staff at the Red Roof Inn Rochester – Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Thanks again for sharing your rating. We would love to provide you with an even better stay on your next trip.Respectfully,Red Roof Management

10/10 - 훌륭해요

Lady

답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 12일
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester – Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we re proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Yalissa

별로예요: 청결 상태, 직원 및 서비스
Cuando fui a realizar check out no había personal tuve que esperar media hora a lo que el personal llegaba
2023년 12월에 7박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 11일
Querida Yalissa,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Rochester – Airport. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho porque la recepción no estaba presente y que tuvo que esperar para realizar el check-out. Es realmente desalentador saber que su estadía se vio obstaculizada debido al encuentro poco ideal que tuvo. Tomaremos en consideración sus comentarios para realizar cambios que mejoren la experiencia de nuestros clientes. Esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Atentamente,Red Roof Management

10/10 - 훌륭해요

Lyshanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good communication
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 5일
Dear Lyshanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the good communication we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

4/10 - 별로예요

KENDALL

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It smelled like smoke inside my room bc the whole hall way smelled like it
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 5일
Dear Kendall,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the foul odor in the room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 - 훌륭해요

Khalil

2023년 11월에 1박 숙박함
답변 제공: ANTONIO,RediResponse Specialist 님, 2023년 12월 19일
Hello Khalil, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Sean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Red roof inn
Look I’ve seen some bad reviews of this place but for me, it was super convenient Right outside airport. Room was clean. Staff was friendly. I don’t have any complaints
2023년 11월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 12일
Thank you for taking the time to write a review of your stay, Sean. I am glad to read that you were pleased with our cleanliness, our staff and our convenience. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Rochester – Airport. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Amanda

2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 11일
Hello Amanda,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 - 별로예요

Ernest 님, Westminster

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 5일
Thank you, Ernest, for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester – Airport and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

????????

별로예요: 청결 상태, 직원 및 서비스
I don't recommend. Smell is bad everywhere. No blanket.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 2일
Dear Valued Guest,Thanks for sharing your feedback with us. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor smell and the lack of a blanket hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

NEKE 님, burlington

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
dirties, smelliest hotel I ever stayed in. The hotel is truly not even a 1 star. Smell of smoke everywhere, dirty sinks, bed sheets with cigarette holes, absolutely disgusting
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 30일
Thanks for sharing your feedback with us, Neke. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor odor and the dirty sinks, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Xao Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Andre

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place is a DUMP
The place was dirty had wrapp poop everywhere,tv did not work,smelled really really bad hall had rodents in the hallways shower and bathrooms really really dirty this place was a dump. Im requesting a full refund and free room somewhere else per your company for this Horrible experience.
2023년 10월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 27일
Dear Andre,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location, the odor you described and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else
Inexpensive, sure, but dirty and in disrepair. The commercial neighborhood wasn't well lit and seemed unsafe.
2023년 10월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Speciali 님, 2023년 10월 26일
Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn Rochester – Airport. I'm disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the upkeep of the property and that you felt unsafe. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns we do appreciate your business.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Dorothy

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Nice hotel, house keeping needs to clean the room more better,
2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 25일
Thank you for sharing your feedback with us, Dorothy. The team at the Red Roof Inn Rochester – Airport was pleased to know that you were fond of our nice hotel. However, you made mention of the subpar room cleanliness. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Motel clean. No tissues to blow nose of you had to. Bed spread was stained. Had to ask for new bed cover. Had new person working the check-in and he could not give directions to local restaurants.
2023년 10월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 10월 21일
Hello Robert,Thank you for taking the time to tell us about your stay at the Red Roof Inn Rochester – Airport. I'm glad your stay was clean. You indicated that you were unsatisfied with the stained sheets and that the front desk representative was unable to give directions to restaurants. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, AbigailRediResponse Specialist

2/10 - 너무 별로예요

Mitch

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smelled like cigarettes. Poor front desk service. Over priced.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
Thanks for sharing your feedback with us, Mitch. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cigarette smell and the poor front desk service, along with the prices being too high for your liking hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Levon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible
2023년 10월에 3박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
Hello Levon,Thank you for your review. Your review of the Red Roof Inn Rochester – Airport was recently brought to our attention. The team was saddened to see that your stay was not to your liking. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Victor

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
Hello Victor,Your review of the Red Roof Inn Rochester – Airport was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a great hotel, very noisy, not even a closet in the room. No safe. No coffee machine. Limited bedding, old threadbare towels. Place smelled of nicotine.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
Thank you for sharing your feedback with us, John. The team at the Red Roof Inn Rochester – Airport appreciated your 3/5 score. However, you made mention of the smell described. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Frank

2023년 10월에 2박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 2일
I appreciate the time that you took to share your sentiments with us, Frank. Our team at the Red Roof Inn Rochester – Airport appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Brenda

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathrooms, floors were filthy. Window was off track and difficult to get back on track to lock. No toilet paper or towels/ washcloths in bathrooms and when asked for some, they gave us a partial roll of TP and only towels, no washcloths.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 13일
Thanks for sharing your feedback with us, Brenda. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor floor cleanliness and the lack of the aforementioned bathroom linens, along with the other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

carol

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
plus jamais
La propreté vraiment douteuse, on a dormi dans nos sleeping bag.... Hôtel bruyant
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 12일
Thank you for your response, Carol. I am disappointed that you weren't pleased with your visit. You indicated the cleanliness was questionable and the property was noisy. I apologize sincerely for that. At Red Roof, we strive to provide superior service to every guest; therefore your feedback is very important to us, so your comments will be taken into consideration in an effort to improve the quality of our services.Thank you for choosing Red Roof Inn Rochester – Airport. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Hiroshi

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Room was clean, but share spaces like lobby are not good.
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 12일
Hi Hiroshi,Thank you for your honest feedback following your stay at Red Roof Inn Rochester – Airport. I am happy that you found our room to be clean. However, you had a concern regarding the cleanliness in the shared spaces like the lobby. Feedback from our Red Roof guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

David Blacks

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 12일
Thank you for taking a moment to complete our survey, David. The staff at the Red Roof Inn Rochester – Airport and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 10월 11일
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof Management RediResponse Specialist