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퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
1956 Lyell Ave, Rochester, NY

이용 후기

6.4
평점 10 - 훌륭해요. 1000개 이용 후기 중 165개" "
평점 8 - 좋아요. 1000개 이용 후기 중 291개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 234개" "
평점 4 - 별로예요. 1000개 이용 후기 중 149개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 161개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

4/10 - 별로예요

Koo

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor condition but high price
The first room smelled like cigarettes. The second room does not drain the sink. Although the bed frame is made of steel, the sound of breaking can be heard even with a slight movement, so it made me nervous. Finally, at 2 AM, I was waked up due to the loud noises from the next room. The walls are so thin you can hear everything. It was disappointing for the price.
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 5월 15일
Hello Koo, Thank you for taking the time to share your comments regarding our bed as well as our price. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Walls are paper thin and the room had bugs. Avoid this hotel! I left early just to minimize my time here.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Eric,We apologize for any inconvenience you may have experienced during your stay. Your feedback has been noted and will be shared with our team for further improvements. We encourage you to reach out to management directly to address any concerns you may have had. Thank you for sharing your thoughts with us.

8/10 - 좋아요

Atalanta

좋아요: 직원 및 서비스
Price is high
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Atalanta, We appreciate your feedback regarding the pricing at our hotel and will share it with our team for review. Should you have any further concerns, please reach out to our management directly. Thank you for choosing to stay with us.

6/10 - 괜찮아요

Angela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't like it
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Angela,We appreciate your feedback and regret to hear that your stay did not meet expectations. Please feel free to reach out to our management team to discuss your concerns further. Your input is valuable to us as we strive to improve our services for all our guests.

6/10 - 괜찮아요

Igor 님, Pittsford

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Very nice and updated hotel. A little Noisy, noisy beds as well. Unpleasant smell of linens.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Igor, We appreciate your feedback on our hotel's updates. We will address the noise and linen smell concerns to enhance our guests' future stays.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Melinda and her staff was awesome!
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Kathleen,We are delighted to hear that you had a positive experience with Melinda and our team during your stay. Your kind words will be shared with them as recognition of their hard work and dedication to our guests' satisfaction. Thank you for taking the time to share your feedback with us.

10/10 - 훌륭해요

Chantee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They always look out for me . I could not find a place to stay and they accommodate me
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Chantee,We are pleased to hear that our team was able to accommodate you during your visit. Providing excellent service to our guests is always our top priority. Should you require assistance in the future, please do not hesitate to reach out to us directly.

10/10 - 훌륭해요

Kathleen 님, Rochester

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Keep the rif raft out of there but i know you can't But overall, a good stay... Liked your small gym👍
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Kathleen,We appreciate your positive feedback on your overall stay with us and are glad you enjoyed our small gym facility. Should you have any further concerns, please do not hesitate to reach out to our management team directly. Thank you for choosing our hotel for your stay!

10/10 - 훌륭해요

warrior

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good and the manager and staff was very friendly and accommodating
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello warrior,We are delighted to hear that you enjoyed your stay with us and that our manager and staff provided excellent service during your visit. Your positive feedback is truly appreciated, and we hope to welcome you back again in the future.

6/10 - 괜찮아요

Doris

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Doris, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please reach out to us directly so we can address them effectively. We value your input and strive to ensure all guests have a pleasant experience.

8/10 - 좋아요

Duane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was satisfied
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Duane,to hear that you were satisfied with your stay at our hotel. We strive to provide excellent service and a comfortable experience for all of our guests. If you have any further feedback or suggestions for improvement, please feel free to share them with us. We value your opinion and hope to welcome you back in the future.

8/10 - 좋아요

Sophia D

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Sophia D,We appreciate your rating and are glad to hear that you had a positive experience during your stay at our hotel. Should you have any further feedback or comments, please do not hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Chantee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have been very kind ,warm and welcome to my brother. We appreciate your help . Your gratitude is appreciated! Thank you
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Chantee,Thank you for taking the time to share your encouraging experience with us! We are thrilled to hear that our team provided a warm and welcoming stay for your brother. Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you both back in the future.

10/10 - 훌륭해요

Chantee

좋아요: 편의 시설/서비스
Very nice people . Everything was good . Clean and outstanding service
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Chantee,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and found our service outstanding. Providing a clean and joyful stay is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and Reasonably Priced
We based our decision on this hotel on prior stays, location, and price. Hotel staff was friendly and helpful. Room was clean and comfortable. Price was reasonable. We would stay there again.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Dear Guest,Thank you for choosing our hotel for your recent stay. We are delighted to hear that our friendly and helpful staff, clean and comfortable room, and reasonable price made for an enjoyable experience. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Chantee

가족 여행
Very nice and clean..
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Chantee,Thank you for your positive feedback! We take pride in maintaining a high standard of cleanliness throughout our hotel. We appreciate your kind words and hope to welcome you back in the future for another great stay.

2/10 - 너무 별로예요

Trawcy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Trawcy, We apologize if your experience at our hotel did not meet your expectations. We value all guest feedback and encourage you to reach out to us directly so that we can address any specific concerns you may have had.

8/10 - 좋아요

Aliuska

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Aliuska,Thank you for your feedback! We're delighted to hear that you had a pleasant experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back again in the future for another enjoyable stay.

8/10 - 좋아요

José

가족 여행
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello José,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would return for another booking
I went to the front desk and asked for another room. I once again inspected that room for everything and anything, it was all good. We moved into that newer room on the second floor. A few minutes later the front desk receptionist knocked on the door. She informed me that the manager did not want any new lodgers to be housed on the second floor which is scheduled to be upgraded or have maintenance inspections and/or repairs in the next several days. Once again we were moved back up to the 5th floor. I inspected the room and found nothing that would cause another move. This room was once again clean etc. The only reason these situations did not cause me to react in a negative manner - having to complain to whoever, write a one star rant on a feedback site – there was nothing the staff could have been done to prevent these situations. Everything was done to prepare these rooms for occupancy. The rooms were clean nothing was amiss. One cannot predict a clogged toilet nor clogged bath tub drain. Who could predict bugs in a bathroom area where there is no nearby source food? A change in the weather perhaps? The Quality Inn receptionists acted quickly in each case. I gave Quality Inn four stars - I had to throw out my garbage. No one came to ask if we needed anything. A Quality Inn receptionist at the front desk must be notified for more towels, cups or get your garbage thrown out.
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Robert, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 - 별로예요

Jeffery

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad smell, especially the 4th floor hallway - had to cover our mouths & noses from the roll to the elevator. Stains on the chair, curtains, bedding. Grit between sheets.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Jeffery, We apologize for any inconvenience you experienced during your stay. Our team has been made aware of your concerns and will address them accordingly. We strive to provide a comfortable and clean environment for all our guests and we appreciate your feedback.

8/10 - 좋아요

Edward Munoz

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Edward Munoz,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a positive experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was fine for an overnight stay for a concert.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Dawn,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced. If there is anything specific you would like us to address, please contact our management team directly. We value your feedback and will use it to improve our services for future guests.

10/10 - 훌륭해요

Steven

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Steven,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon!

8/10 - 좋아요

nathalie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Service aux chambres, il faut vider nos poubelles nous mêmes et aller changer nos serviettes à l’accueil car aucun service de chambre le week-end
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello nathalie,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Our housekeeping services may have been adjusted for the weekend but we appreciate your understanding. We strive to provide a comfortable experience for all our guests and appreciate your understanding and patience. We welcome any future opportunities to serve you better.

2/10 - 너무 별로예요

Jason

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2023년 10월 26일
Hello Jason, I'm sorry to hear that you had a negative experience at our hotel. Is there anything specific that you would like us to address or improve? We value your feedback and will take it into consideration.

6/10 - 괜찮아요

Thomas

Very affordable but there’s a reason for that. The place is average at best. Breakfast is very limited and they don’t do a lot of clean up. It is relatively sketchy there in a sketchy part of town. Not for everybody, but if you’re on a serious budget, go for it. Walls are paper thin, too, between the rooms.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Thomas, We're sorry to hear that you found our hotel average. We appreciate your feedback on the breakfast and cleanliness, and we'll work on improving those areas. Regarding the location, we understand that it might not suit everyone's preferences. Thank you for staying

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Dear Guest,Thank you for your positive review! We're glad you enjoyed your stay at our hotel. If there's anything else we can assist you with, please let us know.

2/10 - 너무 별로예요

Rasheem

Roaches
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Rasheem ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful staff and very clean.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Douglas,Thank you for sharing this honest review and feedback about our staff. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet and relaxing I always stay there when ever I go to Rochester although I think it should also cater to people that don’t eAt pork or beef like turkey stuff
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Veronica,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worked well for one night stay
While not the prettiest, nor in the nicest location, this was more than adequate for a one night stay near the airport and sports facilities in town. Negatives: Elevator had damage to ceiling and walls, our door reader fell off (but was operational), and floors were not the cleanest. Some tenants didn’t adhere to no-smoking policies (despite clear signage throughout the buildings). Parking lot felt hidden away and unsafe, but didn’t have any issues. The bathroom was extremely small, and hard to be in use with the door open. Positives: Beds were clean and made, lights, TV, and outlets worked as expected and bathroom appeared to be recently renovated. The breakfast was provided on time and lobby / eating area was enough to accommodate those who used it. AC was cool, room was quiet enough even with proximity to lift and stairs.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello John, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

QUEEN

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is not bed. But let them work on making the bedsheets clean. When l came in there. The sheets where not clean enough. The night shift girl have to help me to change it to a new one. I do appreciate 🙏 her so much. I wish l know her name, but check the night shift staff that worked on September 1st night, she's the one. Please appreciate her for me. She's a wonderful staff. ❤️
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello QUEEN, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 - 훌륭해요

Ronny

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Ronny,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Catherine,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - 훌륭해요

Amla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it is not far is good for when u want to get away
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hi Amla,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 - 너무 별로예요

Emily

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was dirty. I found dirt in my rooms, as well as clumps of hair that weren't mine. There was a hole in the wall, the sheets were stained. The stairs and "gym" were flooded so there were just puddles of water around, and they have no bath tubs available to use. All of their bathtubs have no stopper making it impossible to bath. When I asked if I could be moved to a room that did have a bath, they said all of their tubs were like that. When I asked what about families traveling with small children, they just shrugged and then warned me that if I tried to make a stopper and the tub overflowed that they would charge me a lot of money. Which I found ridiculous that they would yell and threaten me like that. Horrible place, I wish I never stayed there and I wish I could get my money back.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Emily, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Jeanna

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Jeanna, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 - 별로예요

milagros

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In booking this hotel my expectation wasn't really high, to begin with, but it wasn't a great stay. When we first came in, we turned the AC on, and it was great! it was freezing when we came back so we turned it off and after that we had trouble with the AC all night. It looked on but kept turning off and we had to get up several times in the middle of the night to try and fix it, but it didn't work. The carpet in the hallway and room were stained. it looks like the cleaning person did not do a thorough clean because they was still a towel left hung up the shower and hair around the sink area. the last annoying thing was that breakfast was included from 7-10 by the time we came down to try and grab something everything was done except an orange. Again, my expectation wasn't that it would be a high-end breakfast but at least enough food for the expected guest that are staying there but that was not the case. lastly, the elevator was very dirty and damaged. the corners of the panel walls were broken, and the floor was dirty and sticky. not clean at all. I would not stay at this one again.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello milagros, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 - 좋아요

James

좋아요: 청결 상태
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello James,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 - 별로예요

William

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed sheets had stains
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello William, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 - 너무 별로예요

Sam

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, unsafe, cigarette burns on sheet.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Sam, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

6/10 - 괜찮아요

LAURA

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello LAURA,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

david

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I was given a dirty room with an extremely hard mattress. The area felt unsafe and there was a lot of loitering in the parking lot. One of our cars was broken in to. When was asked to change the room due to dirtiness a door that didn't work and a broken toilet seat we were told no due to being sold out. I then showed the agent the website which stated there were many rooms available. Then she said the mama hare said no and there was no manager there. We went to our room and when my wife tried to use the restroom the seat shattered.... THEN. she finally put us in a decent room. I'll NEVER use any Quality Inn again
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello david,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 - 너무 별로예요

Cheri

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Did not receive my deposit .. bathroom was dirty
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Cheri, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 - 훌륭해요

Kim

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Kim,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kept clean
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello Howard,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 - 훌륭해요

Nathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ease of checking in.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Nathan,We can't thank you enough for sharing your feedback with regards to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Affordable option. Convenient location. Friendly staff, nice simple breakfast options, clean rooms. Pet friendly. Downside, no microwave in room, limited drawer space, cant control fan in bathroom. Elevator worked fine but q little outdated. Nothing fancy but affordable place to stay while visiting friends in Rochester.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hi Dawn,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, affordability and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

6/10 - 괜찮아요

ROSA

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 31일
Hello ROSA, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.