각각 다른 스타일의 인테리어, 각각 다르게 가구 비치, 책상, 노트북 작업 공간

수퍼 8 바이 윈덤 오스틴 미네소타 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 135개 이용 후기 중 13개" "
평점 8 - 좋아요. 135개 이용 후기 중 31개" "
평점 6 - 괜찮아요. 135개 이용 후기 중 45개" "
평점 4 - 별로예요. 135개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 135개 이용 후기 중 22개" "

6.2/10

청결 상태

6.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were incredible very kind and accommodating!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Katie,Thank you for recognizing our exceptional team members, we pride ourselves on providing top-notch service to all our guests. We hope to welcome you back soon for another wonderful stay!

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice front desk man, very helpful and kind! He deserves a raise!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Katie,We appreciate your positive feedback regarding our front desk staff. Your kind words will be shared with the team as motivation. Thank you for taking the time to recognize excellent service during your stay.

6/10 - 괜찮아요

alyssa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very small, breakfast area hardly existed but overall if you just need a place to lay your head this will do the trick
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello alyssa, Thank you for your feedback on our hotel. We appreciate your comment and take note of the size of our breakfast area. We understand that we may not have met your expectations in this regard but we take guest feedback seriously and use it to improve our services. We hope you had a comfortable stay otherwise and appreciate you choosing our hotel for your accommodation needs.

2/10 - 너무 별로예요

maurice

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello maurice, We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could please reach out to us directly to share any specific feedback you may have, as we always strive to improve our services for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a better stay.

4/10 - 별로예요

Trista

별로예요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Trista, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to us directly with any specific feedback so that we can address and improve upon your concerns.

6/10 - 괜찮아요

Penny

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It was snowing while we were there and they kept the door locked all day, so you had to use your key every time. They never once shoveled the sidewalk. Not even once right outside the door.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Penny, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable stay for all guests. We appreciate your feedback and will discuss your concerns with our management to ensure we improve our services.

4/10 - 별로예요

Sarah

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for. My back hurts after sleeping on the bed. It seemed a little dirty… not the greatest.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Sarah, We apologize for any discomfort you experienced during your stay. Guest feedback is important to us and we appreciate your comments. We strive to provide a clean and comfortable environment for all our guests, and we will take your feedback into consideration for future improvements.

4/10 - 별로예요

Ruben

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Ruben,We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to us directly with any feedback you have so that we can address your concerns. We value our guests' satisfaction and would like the opportunity to make it right.

8/10 - 좋아요

Fred

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonable price for the accommodations.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Fred,Thank you for choosing our hotel for your stay. We're delighted to hear that you found our accommodations to be reasonably priced. We strive to provide our guests with a comfortable and affordable experience. We appreciate your feedback and hope to welcome you back in the future.

2/10 - 너무 별로예요

Cassandra

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t stay here they don’t accommodate for handicapped people and had tape literally holding their window shut nasty and charged me a days stay when I canceled because they couldn’t accommodate my handicap mother
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Cassandra,Thank you for bringing this to our attention. We apologize for any inconvenience you and your mother experienced during your stay. We would appreciate if you could contact our management team directly to discuss your concerns further. They will be able to address the issue accordingly.

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스
Nice clean rooms, friendly and respectful staff, and cheaper than previous hotels I've stayed at in Austin MN.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hi Adam,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

4/10 - 별로예요

Casey

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
EVERYTHING is run down. Sheets have stains, bathroom is in need of a deep clean and the hvac was touchy.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 11일
Hello Casey,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Randolph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Building was hot in hallway mold in bathroom and the bathroom fan didn’t work and the breakfast was so sad parking lot was hafe dirt
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Randolph, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스
It was ok. Location was convenient.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Donald,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our location. We hope to someday have another opportunity to host your stay.

8/10 - 좋아요

Darlyne

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 12일
Hello Darlyne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Elizabeth

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We wanted to give this place a chance because the price was right. The employee was not friendly when I called ahead of our check in as well as during the check in process. When we got into the room, it smelled stale. We saw nail clippings, hair and other things that should have been cleaned up on the bathroom floor. Some of the towels and linens were stained. We opened up the mini fridge and were hit with a disgusting rancid smell. Needless to say, we would not consider this hotel again, even in an emergency.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Elizabeth, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - 너무 별로예요

Amy

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Amy, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 - 너무 별로예요

Magdalena

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 21일
Hello Magdalena,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 - 괜찮아요

Mary Kaye

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was beginning a new job. First challenge was they wouldn't take my Mastercard, so had to find somewhere to get cash to begin stay. No hot or even warm water in bathtub, but I was coming in very late, so didn't want to call anyone then, as I needed the sleep the most.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Mary Kaye, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Samantha

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 21일
Hello Samantha, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

RONALD

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and easy access. Friendly service. The bathroom stool was clean but was much smaller than what we are used to. Thanks for the nice stay.
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 14일
Hello RONALD,Thank you for being a valued guest and for providing us the feedback regarding our service and access. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 - 훌륭해요

Cardell z

2022년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 1월 9일
Hello Cardell z,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 - 괜찮아요

Karen

가족 여행
별로예요: 직원 및 서비스
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 20일
Hello Karen, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DON'T WAIST YOUR MONEY / GO TO THE HOLIDAY INN$129
Front desk person tries to be friendly but you can't even make up what he trying to said, room has a smell no fridge bed had something 2 min in bed and had a rash on my arm move to another bed try to sleep next morning I ran out of this place I would never stay on a Super 8 again.
Rash on my arm after getting under the sheets of bed.
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 20일
Hello Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Your better off camping
The facility was not kept up not clean, the old toilet roll was still on the holder. The air conditioning was out dated and left the room in a swampy humid feel. Was not clean but thankfully we didn’t find any bed bugs. You could tell this was a money grab and not about people’s comfort while staying at this hotel.
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 6일
Hello Robert, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 - 괜찮아요

Sofia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk person was rude and you have to call them for assistance. The motel needs to be modernized for the price. It has a smell and the furniture is outdated. Definitely needs a revamp.
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 20일
Hello Sofia, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 - 별로예요

TYRONE ORLAND

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
I like the price- it’s affordable but you get what you paid for. Room is old. Bathroom is clean. Customer service not so much. My family with 2 kids arrived late- coming from Rushmore SD. We have a very long trip. I went in the front door - the door is closed. You have to dial “0”- hoping that the manager is at the back room. Manager answered after 3 tries. He was irritated that I woke him up. I told him we have reservations thru Expedia and asked me why am I not wearing a mask and why I don’t have reservations. I said I have one from Expedia.He made a talk to the hand sign( stop and don’t talk gesture). He explained to me- to make sure I give him the keycard at check out. There’s no elevator. 2 floors we took the stairs with the heavy bags. Maybe there’s an elevator but the manager didn’t bother to show us. He was irritated that I woke him up past 12 am. The next morning I gave him back the key card. But another customer on his way out told the manager he’s not going back there anymore- he was chased by the manager for a key card. Bad customer service. The facility needs some front desk staffing.
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 20일
Hello TYRONE ORLAND, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

4/10 - 별로예요

Pete

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place is dilapidated and the room had a foul smell with terrible carpet. The carpet in the room was black from how dirty it was and the bed creaked a lot. Everything is outdated and not well taken care of. I walked in and walked back out. I ended up staying elsewhere, but I didn’t request a refund. It was an awful room and creepy feeling.
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 20일
Hello Pete, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 - 훌륭해요

Raymond

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 7박 숙박함
답변 제공: Manager 님, 2022년 9월 20일
Hello Raymond, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

6/10 - 괜찮아요

Linda S.

Quite
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman at the front desk was amazing and friendly. He even went above and beyond to call me when I lost my wallet after check out. We had a lovely stay. When in the area I would choose to stay here again.
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2021년 10월에 1박 숙박함

4/10 - 별로예요

burton

가족 여행
needed updating bad
2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Mary Tret

별로예요: 직원 및 서비스
2021년 9월에 1박 숙박함

8/10 - 좋아요

Russell

2021년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From check-in to check-out, staff was friendly and helpful. The property was clean and in good condition.
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

Janet

좋아요: 직원 및 서비스
2021년 8월에 1박 숙박함

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Not even a muffin for breakfast!
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean, basic, good for sleeping.
Hotel is just a basic clean hotel. Clean but no frills. Just the basic necessities. The only thing that I would comment is that they say continental breakfast but there were about 4 packets of donuts and a small fridge with a hand full of fruit cups. I went across the street for breakfast instead.
2021년 7월에 2박 숙박함

6/10 - 괜찮아요

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아이를 동반한 가족 여행
좋아요: 직원 및 서비스
A/C was noisy, room had a smoke smell and the bedding had an unusual smell. Breakfast ended at 9am on a Sunday??? The bed was comfortable and the price was reasonable.
2021년 7월에 1박 숙박함

4/10 - 별로예요

Corey

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were hard and heat was up way too high, but it was a polar vortex outside so that might have been the reason.
2021년 2월에 1박 숙박함

8/10 - 좋아요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
Not able to access room cause badge reader not working
2020년 10월에 1박 숙박함

6/10 - 괜찮아요

Robert

2020년 7월에 1박 숙박함

6/10 - 괜찮아요

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2020년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
At least it had indoor plumbing & air conditioning
The room was pretty clean and the air conditioning worked...that's about the extent of the positives about our stay. We werent expecting much (it was $80 a night) but we were in town for a livestock show and pretty much just needed a place to shower and sleep for a few hours before heading back to the barn. The man running the place was rude. I get it, I don't want covid either, but he made it really uncomfortable to check in. Later he accused me of bringing a dog into my room because he saw the large crate I had in the bed of my truck. Next year when we go to that event we will be staying elsewhere.
2020년 7월에 1박 숙박함

8/10 - 좋아요

Todd

가족 여행
좋아요: 청결 상태
2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The manager was very nice and tried to make sure everything was right. The first morning continental breakfast was slim at best. Toast and toaster waffles. There was coffee and juice. Second morning better. One side of the king bed was firm and the other, near the nightstand, was soft. Lobby windows need cleaning. Couldn’t get at receipt at checkout. Said I could call wyndum to get one. The outside landscaping is Nonexisting.
2019년 10월에 2박 숙박함