룸, 킹사이즈침대 1개 | 객실 내 금고, 책상, 다리미/다리미판, 무료 유아용 침대

베스트 웨스턴 시카모어 인 여행 후기

2.5 out of 5
베스트 웨스턴 시카모어 인
1935 Dekalb Ave, Sycamore, IL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 273개 이용 후기 중 110개" "
평점 8 - 좋아요. 273개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 273개 이용 후기 중 45개" "
평점 4 - 별로예요. 273개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 273개 이용 후기 중 8개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Glenn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, decent internet, convenient location. Not good, not bad, just a decent small town Best Western place to sleep while in town for business.
2024년 4월에 1박 숙박함
답변 제공: gm 님, 2024년 4월 6일
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honest assessment.We're glad to hear that you found our hotel to be decent, especially considering our location in a small town. Our team works hard to provide a comfortable and pleasant experience for all our guests, so it's encouraging to know that you found our accommodations satisfactory.However, we also understand that there may be areas where we can improve to better meet your expectations. Your feedback is invaluable to us as it helps us identify areas for enhancement.If there are specific aspects of your stay that you feel could be improved, we would greatly appreciate hearing from you so that we can address them accordingly.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

2/10 - 너무 별로예요

tamika 님, Chicago

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This establishment would get no stars if I could. The rooms were half cleaned with bugs!!! I would never recommend this place to anybody.
2024년 3월에 2박 숙박함
답변 제공: gm 님, 2024년 3월 4일
Tamika,We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of your expectations in this instance. Please rest assured that we take your feedback seriously, and our team is actively addressing the issue to prevent any recurrence. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future. If there's anything else we can do to make it up to you, please don't hesitate to let us know.

4/10 - 별로예요

Eugene

별로예요: 직원 및 서비스
You have to be “21 or older” to be in this hoterl. waste of money, don't bother coming or booking.
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 25일
Thank you for sharing your thoughts. We are a family friendly hotel but city ordinance is we are not allowed to rent to guests under 21 unless traveling for Military service.

10/10 - 훌륭해요

Chas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yes
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 24일
Thank you for staying with us. I am glad to hear you enjoyed your stay. Please let us know if there is anything we can do to make your stay m;ore comfortable. We hope to welcome you back soon!

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: hotel gm 님, 2024년 2월 5일
Thank you for staying with us. We are glad you enjoyed your stay. If there is anything we could have done to make your stay better we would love to hear. We hope you will visit again.

6/10 - 괜찮아요

Katharine

가족 여행
2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 14일
Katherine,Thank you for staying with us. If there is anything we can do to make your stay better please let us know. We hope you will come back and see us!

2/10 - 너무 별로예요

William

2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 28일
I am sorry we failed to meet your expectations. If there is any part of your stay you would like to discuss feel free to contact me at the hotel.

2/10 - 너무 별로예요

Danielle

2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 26일
I am sorry that your stay fell below your expectations. If there is anything we could have done to make your stay better please let us know. We hope you will come back and give us an opportunity to show you we do know how to take care of our guests.

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 14일
Thank you for staying with us. We are glad you enjoyed your stay! Hope to see you again!

4/10 - 별로예요

Vina Marie Khristina 님, New Franklin

별로예요: 직원 및 서비스
Well I stayed there 4 nights and every day they keep on knocking on my door even if I put the do not disturb sign on my door.. and opening it and they say it’s the wrong room .. they’re not organized probably.. so far it was okay .. I just don’t like it when I’m relaxing and they’re trying to get inside my room I don’t know why…
2023년 11월에 4박 숙박함
답변 제공: gm 님, 2023년 11월 28일
Please accept our sincere apologies for disturbing you during your stay. We do our best to honor our guests privacy. I will speak to my staff and remind them they are not to disturb a guest if the sign is on the door. I hope that other than this your stay was good. Again I am sorry and hope you will visit again. Until then safe travels!

6/10 - 괜찮아요

Kathi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible lighting around sink
2023년 11월에 1박 숙박함
답변 제공: hotel gm 님, 2023년 11월 28일
Thank you for staying with us. Please accept my sincere apologies for the staff interrupting you. We do our best to respect our guests privacy. I will speak with housekeeping and the rest of my staff and remind them to not knock on doors with do not disturbs on them. I hope that everything else was good with your stay. We wish you safe travels!

6/10 - 괜찮아요

Lindsey 님, Elmhurst

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nothing to note
2023년 11월에 1박 숙박함
답변 제공: gm 님, 2023년 11월 16일
Thank you for staying with us.

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plenty good.
2023년 11월에 1박 숙박함
답변 제공: gm 님, 2023년 11월 13일
James,Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you had a plenty good stay with us.Our team works hard to provide exceptional service, and it's always rewarding to know when we've succeeded in making our guests' stays enjoyable. Your kind words about our [specific aspect mentioned in the review, e.g., staff, amenities, cleanliness] are greatly appreciated.We look forward to welcoming you back to [hotel name] in the future. If there's anything specific you enjoyed during your stay that you'd like to highlight or any suggestions for improvement, we'd love to hear more.Thank you again for choosing [hotel name]. We appreciate your business and your positive feedback!

8/10 - 좋아요

Vera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Overnight trip
The room was very nice and clean. The only thing we had to complain about was the bed. It was very hard and since I have a bad back, it did not allow me to have a good night's sleep.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Dear [Guest's Name],Thank you for taking the time to leave us a review regarding your recent stay at our hotel. We appreciate your feedback and are pleased to hear that overall, you had a good experience during your visit.We apologize that you found the bed to be too hard for your comfort. We understand that mattress preferences can vary from person to person, and it's essential for us to cater to the diverse needs of our guests. We will certainly take your feedback into consideration and explore options to provide a more comfortable sleep experience for our guests.We hope that this aspect of your stay won't deter you from returning in the future. Please feel free to reach out to us directly if you plan to visit again, and we will do our best to accommodate your specific preferences.Thank you for choosing our hotel, and we look forward to serving you better in the future.

8/10 - 좋아요

Patrick J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: gm 님, 2023년 11월 6일
Thank you for staying with us!

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks for a great stay! Nice updated room and great service from staff!
2023년 10월에 2박 숙박함
답변 제공: gm 님, 2023년 11월 1일
"Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you had a great stay and received exceptional service from our staff. Our team is dedicated to ensuring that our guests have memorable experiences, and it's always rewarding to receive such positive feedback. We look forward to having the pleasure of welcoming you back in the future. If you have any specific compliments or suggestions, please feel free to share them with us. Your input is valuable in our continuous efforts to enhance our service."

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very nice and a great location for all we did with our family. Only one ice machine was working on second floor. Bottom floor and third floor was not working.
2023년 10월에 3박 숙박함
답변 제공: gm 님, 2023년 10월 24일
We are glad you enjoyed your stay. We do only have two ice machines. We did get the first floor fixed we were waiting on a part. Thank you for staying with us.

6/10 - 괜찮아요

Bryndon

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Unsatisfied
The room’s window was left cracked open. A few bugs were inside. Pillows need a serious upgrade. I think they were made for children with the small dimensions.
2023년 10월에 2박 숙박함
답변 제공: gm 님, 2023년 10월 16일
Thank you for taking the time to complete the review. I am sorry that we failed to meet your expectations. My staff usually does a great job they obviously failed this time. Please accept my sincere apologies and I hope you will give us a try in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Just Ok.
There was an alarm clock going off in the empty room next to ours. We asked 3 times for it to be turned off. There was visible grime on the bathroom floor. There was a roach crawling in the hallway when we were checking out. The staff were very friendly.
2023년 10월에 2박 숙박함
답변 제공: gm 님, 2023년 10월 13일
I am sorry that your stay was interrupted by the alarm. I will speak with housekeeping and have them concentrate on details, My staff appreciates your kind words. We hope you will give us another try. Until then safe travels

6/10 - 괜찮아요

Kari

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 10일
Thank you for staying with us. Please let us know if there is anything we could have done to make your stay better.We hope stay with us again.

10/10 - 훌륭해요

Alkesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 4일
Thank you! We are glad you had a great stay. We look forward to welcoming you back.

8/10 - 좋아요

Christie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Recently redone. Good water pressure. Very thin walls. Broken elliptical and broken pancake maker. Not a lot for breakfast
2023년 9월에 2박 숙박함
답변 제공: gm 님, 2023년 9월 25일
Thank you for staying with us. I am sorry you did not like our breakfast options. I apologize and will have ellyptical looked at. We hope you will say with us again.

10/10 - 훌륭해요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was spacious and clean.
2023년 9월에 1박 숙박함
답변 제공: gm 님, 2023년 9월 24일
We are glad you enjoyed your stay! Thank you!

4/10 - 별로예요

Ella

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and attractive. There were low-carb options for breakfast. BUT... Our room keys didn't work when we came back from dinner. There was one coffee in the room so I asked the front desk for more. Her response was she would have to try to find housekeeping for more and deliver them. It never happened. The pool was not available, being serviced over the weekend. When we checked out, their records showed someone else in our room, us in another room with a two-day reservation. It was just one error after another.
2023년 9월에 1박 숙박함
답변 제공: gm 님, 2023년 9월 24일
Thank you for sharing your thoughts. On behalf of my entire team I apologize that my staff did not perform to their usual high standards. I will work with my staff to improve their responses and service to guests. I hope you will not keep you from giving us another try in the future.

4/10 - 별로예요

Talia

좋아요: 직원 및 서비스
별로예요: 청결 상태
답변 제공: gm 님, 2023년 9월 25일
I am sorry we failed to meet your expectations. If you would like to discuss any part of your stay I would be happy to speak with you. I can be reached at 815/748-7400.

10/10 - 훌륭해요

Svetlana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: gm 님, 2023년 9월 19일
Thank you! We are so glad you enjoyed your stay. We hope you will stay with us again.

6/10 - 괜찮아요

Jahmela

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like that the room didn’t have any face towels and that i saw a roach once we arrived in the room.
2023년 9월에 1박 숙박함
답변 제공: gm 님, 2023년 9월 6일
Please accept my sincere apologies. If you had mentioned this to the desk they would have been happy to move you. We have not had any reports of bugs in room and we do have a regular pest control program. I hope you will give us another chance if you are ever in the area again.

10/10 - 훌륭해요

Cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 8월에 1박 숙박함
답변 제공: gm 님, 2023년 9월 5일
We are glad you enjoyed your stay. Thank you for staying with us.

10/10 - 훌륭해요

Adrienne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would be repeat customer
Great 2 night stay. Hotel is fairly new; our room eas pn 3rd floor with luxury tile flooring & comfy bed. Slight issue with the wall air conditioning. It was plenty cool, but very humid. We did not co.plsin as both nights we were late getti g back to our room. I told front desk when we checked out; they were shocked to hear we didn't complain and said they would immediately have moved us. No biggie, appreciated their response. Breakfast was good, they have a little pancake thing that makes fresh hot pancakes instead of a waffle maker. Pool is small, but clean. Would DEFINITELY stay there again. On the main strip with restaurants & abundant shopping
2023년 9월에 2박 숙박함
답변 제공: gm 님, 2023년 9월 5일
Happy to hear that you found everything you needed. We are glad you enjoyed the pancakes. We look forward to welcoming you back.

10/10 - 훌륭해요

Pati

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, breakfast was decent, staff pleasant shower good, bed comfy but squeaky(😔) Overall ok place to stay!
2023년 9월에 1박 숙박함
답변 제공: gm 님, 2023년 9월 5일
Thank you for staying. I am sorry for the squeaky bed but I am glad it was comfortable. Hope you visit again!

10/10 - 훌륭해요

Cindy

2023년 8월에 1박 숙박함
답변 제공: gm 님, 2023년 9월 24일
Thank you for staying with us!

8/10 - 좋아요

Alex

Great for a quick stay. Good breakfast bar.
2023년 8월에 2박 숙박함
답변 제공: gm 님, 2023년 8월 23일
Alex,Glad you had the opportunity to enjoy breakfast. We are not fancy but we fill the bill for the quick stay and a good breakfast. Hope to see you again!

10/10 - 훌륭해요

Thomas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property and rooms. Clean and modern. Great location for shopping and dining
2023년 8월에 1박 숙박함
답변 제공: gm 님, 2023년 8월 20일
My staff and I thank you for staying with us. We are glad that you found our location to provide a restful night sleep.We wish you safe travels!

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice welcoming staff and clean environment
2023년 8월에 1박 숙박함
답변 제공: gm 님, 2023년 8월 8일
Christina,Thank you for staying with us. I am happy to hear my staff made you feel welcome. If there is anything we could do to make your stay better please let us know.We wish you safe travels!

10/10 - 훌륭해요

DARRELL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Five stars across the board & could not be more pleased with our stay. Thank you BW!
2023년 7월에 1박 숙박함
답변 제공: gm 님, 2023년 7월 27일
Thank you so much for staying with us. It is great to hear that you enjoyed your stay. We hope you will come stay with us again.

10/10 - 훌륭해요

Terrance

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great find
2023년 7월에 1박 숙박함
답변 제공: gm 님, 2023년 7월 11일
Thank you for staying with us! We are glad you enjoyed your stay.

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스
It was a very nice stay
2023년 6월에 1박 숙박함
답변 제공: gm 님, 2023년 6월 18일
Thank you for choosing to stay with us. We are glad you enjoyed your stay. Hope you will stay with us again soon.

8/10 - 좋아요

Judith

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were comfortable the room was clean. I would recommend staying here. I would come back love the way you get your breakfast nobody had to touch anything to make pancake it was very clean where you eat
2023년 6월에 1박 숙박함
답변 제공: gm 님, 2023년 7월 5일
JudithThank you for staying with us. We are that you liked the accommodations. The pancakes are good as well as easy to make. We hope you come back soon!

10/10 - 훌륭해요

Nancy M

좋아요: 숙박 시설 상태 및 시설
Staff were very helpful and responsive during this stay. The coffee and breakfast options were nice. Room was very comfortable and clean. It was a nice place to stay.
2023년 6월에 2박 숙박함
답변 제공: gm 님, 2023년 6월 12일
Nancy MThank you for staying with us. We are happy to hear you had a good stay. Please let us know if there is anything we can do to improve on our service. We hope to welcome you back.

6/10 - 괜찮아요

Mark

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom was oddly shaped. No water pressure in the shower. Toilet paper roll was placed on the far wall from the toilet. I’m 6’1” and could barely reach it.
2023년 6월에 1박 숙박함
답변 제공: gm 님, 2023년 6월 5일
I am sorry the bathroom fell below your expectations. We appreciate you sharing your thoughts. We hope you will choose to stay with us again. We hope to welcome you back soon.

4/10 - 별로예요

Jay

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Scammed?
Everything went well until 11pm when we were awaken by a call we assume was from the front desk. They asked for our credit card information for “incidentals”. Now was It a legit call at a very odd hour, 11pm, or where we being scammed into giving our credit card information?!
2023년 5월에 1박 숙박함
답변 제공: gm 님, 2023년 5월 31일
Jay,Please accept my apologies I have spoken with my staff and have been assured this will not happen again. My staff is new they were having issue with the credit card on file. But I was able to straighten out and destroyed your cc information. Again I am sorry this happened. We hope this will not keep you from staying with us again.

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: gm 님, 2023년 5월 24일
Thank you for sharing your thoughts about your recent stay. We hope you will stay with us again.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: gm 님, 2023년 5월 15일
William,Thank you for staying with us. We are glad you enjoyed your stay.

6/10 - 괜찮아요

Nina

아이를 동반한 가족 여행
좋아요: 청결 상태
Decent stay because it looked quite new, but there was old sock under the bed so not very clean.
2023년 5월에 2박 숙박함
답변 제공: gm 님, 2023년 5월 9일
Thank you for stayig with us. I am sorry that housekeeping failed to meet your expectations. We will continue to work with them so that we may improve our services so this does not happen again in the future. We hop you will come stay with us again.

8/10 - 좋아요

Megan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The only thing that wasn't great about the hotel is the water never got hot. I tried to take a bath but ended up getting out chilled. It was warm, but not hot.
2023년 4월에 2박 숙박함
답변 제공: gm 님, 2023년 4월 21일
Megan,Thank you for sharing your thoughts about your stay. We use your comments to help improve our service. We will have maintenance inspect water temperatures. We hope you will consider staying with us again. We look forward to welcoming you back.

8/10 - 좋아요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked my room set up. The staff was helpful and friendly. It was a very convenient location.
2023년 3월에 1박 숙박함
답변 제공: gm 님, 2023년 3월 10일
Thank you for sharing your thoughts about your stay. We are glad you like our new look. It is great to hear that my staff took care of you. We wish you safe travels and hope to see you soon.

8/10 - 좋아요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean and quiet. Gym is minimal but clean; equipment was not well maintained. Good location if you’re doing something in Dekalb/Sycamore area. Good price.
2023년 2월에 1박 숙박함
답변 제공: gm 님, 2023년 2월 28일
David,We are happy that we met your expectations. If there is anything we can do to make your stay better please let us know. We hope to see you again!

10/10 - 훌륭해요

Barbara K

2023년 2월에 1박 숙박함
답변 제공: gm 님, 2023년 3월 28일
Thank you we are happy that you enjoyed your stay. We wish you safe travels!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was very nice and spotless, but the water in the shower could have been hotter.
2023년 2월에 1박 숙박함
답변 제공: gm 님, 2023년 2월 17일
Thank you for sharing your experience. I am glad that your room met your expectations. I am sorry that water did not get hot enough I will have maintenance look into this. We hope you will come back again.

10/10 - 훌륭해요

Colleen

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, clean room, good value
2023년 2월에 1박 숙박함
답변 제공: gm 님, 2023년 2월 17일
Colleen,We are happy we could give you a good stay. Please let us know if there is anything we can do better to improve your stay. We wish you safe travels and hope to see you soon.