책상, 노트북 작업 공간, 무료 WiFi, 침대 시트

모텔 6 록퍼드, 일리노이 여행 후기

2 out of 5
모텔 6 록퍼드, 일리노이
4850 E State Street, Rockford, IL

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 291개 이용 후기 중 94개" "
평점 8 - 좋아요. 291개 이용 후기 중 74개" "
평점 6 - 괜찮아요. 291개 이용 후기 중 36개" "
평점 4 - 별로예요. 291개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 291개 이용 후기 중 55개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Ligia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien.. gracias
2024년 3월에 2박 숙박함
답변 제공: General Managera 님, 2024년 3월 24일
Glad your stay went well we hope to see you again.

10/10 - 훌륭해요

Sergio

2024년 3월에 1박 숙박함
답변 제공: General Managers 님, 2024년 4월 15일
So glad you enjoyed your stay we hope you come again.

6/10 - 괜찮아요

Thomas

2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 29일
We are sorry to hear about your stay.

2/10 - 너무 별로예요

Evan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Managera 님, 2024년 2월 1일
Sorry to hear there was something wrong with your stay.

10/10 - 훌륭해요

Sergio

2024년 1월에 1박 숙박함
답변 제공: General Managera 님, 2024년 3월 24일
Thank you for your rating. Hope to see you again.

2/10 - 너무 별로예요

Raven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was freezing pipes froze. Dirty towels dirty water
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 17일
Well, none of our pipes were frozen, our water is not dirty and its below zero outside. You must have been at a different motel6

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't like anything had to check out at five in the morning because there were bed bugs.
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 17일
We have never had bed bugs, we don't have bed bugs.

10/10 - 훌륭해요

C Leonard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always great and would never stay anywhere else when visiting family in Rockford!!! Happy New Year! 🙏
2023년 12월에 4박 숙박함
답변 제공: General Managera 님, 2023년 12월 27일
We are so glad your stay went well. Hope to see you again.

4/10 - 별로예요

Amy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The motel is staffed by a kiosk that connects you to someone off-site (?) when you dial the given number. The actual employee was friendly enough but we never saw anyone in person. The lobby also reeked of something I couldn't place-some kind of cleaning product mixture? It was unbearable checking out-I had to hold my breath (no exaggeration) while dropping off the key card. We were also warned repeatedly not to smoke, which we didn't because we are nonsmokers, but the room across from ours smoked so much weed the whole hallway was acrid. Maybe that wouldn't happen if a staff member was on site? Room was ok, sheets were clean. Water pressure was good and the in-room heating unit sufficient once we turned it on and let it run. Too few towels and one had a long dark hair on it.
2023년 12월에 1박 숙박함
답변 제공: General Managers 님, 2023년 12월 23일
We are sorry you had these issues we will do our best to take care of each issue. Please accept our apologies.

10/10 - 훌륭해요

Malijah

2023년 12월에 1박 숙박함
답변 제공: General Managers 님, 2024년 2월 1일
We are glad you enjoyed your stay. We hope to see you again.

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Managers 님, 2023년 12월 9일
Thank you so much for staying with us and the great review. Hope you stay with us again.

6/10 - 괜찮아요

Kayla

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Check in was quick and easy. Pool being closed was a bummer. Appreciate how bright the parking lots are at night and security cameras around the building.
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 7일
Hi KaylaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 - 좋아요

Nautica

2023년 11월에 1박 숙박함
답변 제공: General Managers 님, 2023년 12월 27일
We are glad your stay went well. We hope to see you again.

10/10 - 훌륭해요

Giovanni

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 11월에 2박 숙박함
답변 제공: General Managera 님, 2023년 11월 17일
We are so happy to hear you enjoyed your stay and we hope you come stay with us again.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
comfortable, odd w/staff on screen vs. live person
The room was clean and comfortable. The second floor hallway echoed audibly as I walked on it (and I only weigh 135 lbs). Online reservation was easy. The staff was friendly, but I found it awkward to only be able to communicate with them via video screen rather than a live person at the counter. For check out, I didn't see anyone for a few minutes even after tapping on the screen, but someone eventually appeared. Not having a live person made it hard to understand where my room was in relation to multiple parking lots.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 13일
Thank you for staying with us we are sorry you feel that way about the kiosk. We the general managers try to make ourselves know to all guests to let them know we are here as well.

2/10 - 너무 별로예요

shelley

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, bugs, kiosk check in. No smoking & no pets but obvious smoking & pets including cats on site. Horrible check in experience. Cleanliness & amenities both zero stars. Bugs in room & hallway. Loud especially after hours.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 13일
Sorry for your experience. And a non smoking motel. We are a pet friendly motel. We try our best to make sure people don't smoke in the rooms, but we can only do so much. If you had an issue with someone being loud all you needed to do would be to let the kiosk know and they will tell the general managers who are on site 24/7. Thank you

4/10 - 별로예요

Tracy

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
My stay was okay. Until a hour in a half before check out I was rudely awakened with banging on the door telling me I had to leave that I had only paid for one night even though I had a receipt from the front counter that two nights were paid for. They were very rude and insisted that I leave.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 12일
Sorry for your experience. But I have to say. No one was rude. We respectfully told you there was a problem and to please come to the kiosk so we can figure it out. You never came to the front office so that we could inform you that we found the error. Sorry you feel that knocking on your door at 11am is being rude.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Managera 님, 2023년 11월 9일
Thank you so much. We hope to see you again.

2/10 - 너무 별로예요

Miriam

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 27일
Dear Miriam,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. We value your input and would appreciate any additional details you can provide to help us address and improve upon the issues you encountered. Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Collyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beware stay away!!!!
Nasty rude customer service!!!!
2023년 10월에 1박 숙박함
답변 제공: staff 님, 2023년 10월 23일
We are sorry you had a bad experiece.Staff was just doing their job and seeing if you were checking out or not. You must have took the tone of our voice wrong because we were not rude.

10/10 - 훌륭해요

david

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 17일
Dear David,Thank you for your brief comment! We're glad to hear you had a nice experience during your stay. If you have any specific feedback or suggestions, please feel free to share. We hope to have the opportunity to welcome you back in the future for another enjoyable visit.

10/10 - 훌륭해요

daniel

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to travel
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Dear Daniel,Thank you for your comment. We're pleased to hear that you found your travel experience with us to be easy. Providing convenience and comfort to our guests is a top priority, and we're glad we could contribute to a hassle-free stay.If you have any specific feedback or requests in the future, please don't hesitate to reach out. We look forward to hosting you again on your future travels.

10/10 - 훌륭해요

crystal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will stay again
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Dear crystal,Thank you for your concise yet valuable feedback. We're thrilled to hear that you plan to stay with us again in the future. Your continued support means a lot to us, and we look forward to welcoming you back. If you ever have specific requests or feedback on your next visit, please don't hesitate to reach out.

10/10 - 훌륭해요

laura

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 13일
We are happy to hear you enjoyed your stay.

10/10 - 훌륭해요

charlie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable rooms and clean hotel, Liked customer service
2023년 10월에 1박 숙박함
답변 제공: gn 님, 2023년 10월 11일
We are so glad your stay went well. Hope to see you again

2/10 - 너무 별로예요

Leroy

Never again
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 9일
We are sorry you had a bad experience. We are striving every day to improve in every way.

2/10 - 너무 별로예요

Cheri

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 10일
Dear Cheri,We're sorry to hear about your experience, and we appreciate your feedback. If you have any specific concerns or suggestions you'd like to share with us to help improve our services, please feel free to reach out. Your input is valuable to us as we aim to enhance our guest experience.

10/10 - 훌륭해요

Gaby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: General Managera 님, 2023년 10월 9일
Gaby, we are so glad you had a great experience here at Motel6. We sure hope you stay again.Thank you

10/10 - 훌륭해요

kendall

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was good and room looks really nice. That girl was very helpful as I was not aware of kiosk checknn, but she was damm helpful Zoey great service...... Property looks new I guess newly opened, I don't know
2023년 10월에 1박 숙박함
답변 제공: General Managera 님, 2023년 10월 8일
We are so glad you had a great exerience with our Motel and our staff. Thank you for letting us know how well Zoe did and about the Motel. We will make sure to tell Zoe. Please come again

10/10 - 훌륭해요

adam

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean property, I thought it's the same last I stayed but this motel 6 was something different. I like the way of check inn, feeling afraid as it was new for me but it was very simple. Kiosk may be or machine. Room was next to my parking, see you soon.
2023년 10월에 1박 숙박함
답변 제공: General Managera 님, 2023년 10월 7일
We are very happy to hear that your stay went well with us. We try our best to make every guests stay a great one. Please visit us again. Thank you

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don't expect a lot from Motel 6 in terms of amenities but I do expect a clean room free of vermin. I ended up killing 6 roaches in 5 minutes, one of which was crawling on my shoe. I saw at least one roach scoot under the bed so I'm sure there were plenty more hiding. I was offered a different room when I went to the kiosk but the problem clearly extended beyond just my room (Room 217 btw). I stayed in the room less than 3 hours, not even undoing the sheets on the bed so I will be expecting a full refund. I'm happy to provide more information including a picture of smashed roach if requested.
2023년 10월에 1박 숙박함
답변 제공: gm 님, 2023년 10월 5일
We are sorry for your experience. We professionally spray several times a month.(and then some).

2/10 - 너무 별로예요

Paola

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was full of cockroaches and bed was infested with bugs.
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 3일
Dear Paola,We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we want our guests to have. We take these concerns seriously and will address them promptly to ensure a more comfortable and enjoyable stay for all our guests in the future. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to exceed your expectations.

2/10 - 너무 별로예요

Andrea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: General Managera 님, 2023년 10월 1일
We are sorry to hear about your stay.

2/10 - 너무 별로예요

dj

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: General Managera 님, 2023년 9월 30일
we're sorry about your stay.

6/10 - 괜찮아요

Ollie

좋아요: 직원 및 서비스
별로예요: 청결 상태
I didn't like how you guys kill roaches but don't throw them away or get rid of them. It was a dead one in my bathroom felt very disgusted.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 25일
Dear Ollie,Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important, and we take it seriously. Please know that this does not reflect our usual standards, and we are committed to providing a clean and comfortable environment for all our guests. We hope to have the opportunity to provide you with a more pleasant stay in the future.

8/10 - 좋아요

John

좋아요: 청결 상태
별로예요: 편의 시설/서비스
The check in and check out processes were confusing and impersonal. Did not like talking to someone on a screen to check in at all. It felt very institutional and kind of creepy.
2023년 9월에 1박 숙박함
답변 제공: General Managera 님, 2023년 9월 16일
We thank you for informing us on the issues you had. We are working on correcting all issues. But we thank you for staying with us and hope you come again.

4/10 - 별로예요

Gary

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: General Managera 님, 2023년 9월 15일
We are sorry for your experience. What can we do to fix this problem

2/10 - 너무 별로예요

Scott

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in town for a softball tournament. I checked in for a 2 night stay at 4 pm Friday September 8th, and left right away for the games. Came back around 9pm and ate my take out. As soon as finished, i looked down at the floor and there were roaches crawling across the floor. I immediately grabbed my belongings and went to the front desk to check out and asked for a refund. I was told that because i didn't report it within 15 minutes of checking in they would NOT issue a refund for the same night I checked in. I demanded a refund and was told by the facility manager that they were going to call the police and have me removed from the property! They offered me a different room right below the room that had the roaches. I refused, telling them that I wasn't going to stay in a hotel that has evidence of a roach infestation, and again demanded a full refund. Was told that they were going to issue me a refund for the 2nd night but refused to issue for the night in question because I didn't report the room as being infested with roaches within 15 minutes of checking in. I NEVER would recommend ANYONE to stay at this motel 6 in Rockford IL
2023년 9월에 2박 숙박함
답변 제공: motel6 님, 2023년 9월 11일
Sorry for the issues you had. Let me inform you that the Motel is sprayed two times a month for pests..... there is NO infestation and that can be proven. Again we are sorry for the issues you had. Every step is being taken to resolve it.

4/10 - 별로예요

Daniel

가족 여행
별로예요: 청결 상태
Our second visit, will be our last.
Daughter found stains on her sheets. We were given another room, but she would only sleep on top, not in the bed. Told management this morning and they said I would have a discount next stay. Which means no discount. Does not help that the kiosk for check in at night echoes terribly and is hard to follow check in conversation.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 11일
We are sorry for your experience and we have taken steps to resolve this issue..

10/10 - 훌륭해요

Leila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The owners are down to earth people, very friendly and very helpful. The rooms are also very beautiful! Thank you for the hospitality!!
2023년 9월에 1박 숙박함
답변 제공: General Managera 님, 2023년 9월 10일
Thank you so much for your great review. We hope to see you again.

6/10 - 괜찮아요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Property was clean. Area around property a little shady. Check-in was a nihhtmare. Seriously, checking in with a person through a machine. The person having a foriegn accent and had to constantly ask her to speak slower, so i could understand what she was staying.
2023년 9월에 1박 숙박함
답변 제공: General Managera 님, 2023년 9월 9일
We are sorry for your experience. We are working on the issues. We hope you will stay again.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cocroaches, even after I complained about them, one was in middle on top of main table by tv
2023년 9월에 4박 숙박함
답변 제공: General Managera 님, 2023년 9월 6일
We are sorry for your experience. We are taking care of these issues..

4/10 - 별로예요

ARTURO

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall you get what you pay for.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Dear Arturo,Thank you for sharing your feedback with us. We appreciate your perspective, and we're glad to hear that you found our accommodations to be a good value. We're continually working to provide our guests with a comfortable and enjoyable experience. We look forward to hosting you again in the future.

2/10 - 너무 별로예요

Erika

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Poor management
They kicked me out over an opinion over the kiosk
2023년 8월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 29일
Sorry you feel that way.. Unfortunately, you are incorrect. You have way too many animals than what the hotel allows.. we informed you that you could stay if you could abide by Motel rules. . Sorry you could not do that

10/10 - 훌륭해요

Andrew

2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 12일
Hello Andrew, We're thrilled to see your 5-star rating! Even without a comment, your rating speaks volumes. Your support is truly appreciated, and we hope that Motel 6 Rockford, IL was able to make your stay comfortable and enjoyable. We look forward to welcoming you back in the future. Thanks once again for your review! Safe travels!

6/10 - 괜찮아요

Susan

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 8박 숙박함
답변 제공: Management 님, 2023년 8월 22일
Thank you for your review. We would love to hear what issues you had so we can resolve them

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room did not smell good
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 21일
We are sorry to hear about your bad experience. We will take care of this issue. We hope you will stay with us again.

6/10 - 괜찮아요

Oscar

2023년 8월에 3박 숙박함
답변 제공: General Managers 님, 2023년 9월 10일
Thank you for your review. We are working to make things better

10/10 - 훌륭해요

Zaina

좋아요: 편의 시설/서비스
The place was good and very quiet
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 21일
Dear Zaina,Thank you for sharing your positive feedback regarding your recent stay. We're pleased to hear that you found our place to be good and appreciated the quiet environment.Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another peaceful and enjoyable stay in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: General Managera 님, 2023년 8월 10일
Thank you for the good review. we hope to see you again.