내부

아메리카스 익스프레스 인 여행 후기

2.5 out of 5
아메리카스 익스프레스 인
307 Mosley Court, Rocky Mount, NC

이용 후기

6.2
평점 10 - 훌륭해요. 137개 이용 후기 중 23개" "
평점 8 - 좋아요. 137개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 137개 이용 후기 중 40개" "
평점 4 - 별로예요. 137개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 137개 이용 후기 중 27개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Melvin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very friendly, responsive, and genuinely care about your needs. They make sure I have what is needed to have a comfortable stay. They are AWESOME.
2024년 3월에 10박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Guest,Thank you for your kind words! We're delighted to hear that our staff went above and beyond to ensure you had a comfortable and enjoyable stay. We appreciate your recognition of their efforts and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Melvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly and responsive. I like the cleanliness of the room and building.
2024년 3월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 11일
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff friendly and responsive, and that you appreciated the cleanliness of our rooms and building. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Antra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and practical hotel
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Antra,We appreciate your positive feedback! It's great to hear that you found the hotel nice and practical. We hope to have the pleasure of welcoming you back for another positive experience in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Wayne

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Price
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Wayne,Thank you for your feedback and the 4 out of 5 rating. We appreciate your comments about the price. If you have any additional feedback or suggestions, please feel free to share them. We hope to provide a better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Caleb

2023년 9월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 14일
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Lena

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don’t usually share my thoughts but I traveled as a single woman and didn’t feel safe at this hotel. Weed and cigarettes smoke hit me in the reception and my room felt like someone had done criminal things in there. It stank of some weird chemical and cigarette smoke. The walls were dirty, bed linens didn’t look clean and the cover had holes in it. There were cigarette ashes on the floor. There were hospital looking floodlight in the ceiling and no other light. I slept with my clothes on in the bed and left half way through the night. The back door to the hotel was open so people could sneak in. I guess I got what I paid for so learned my lesson. This hotel needs some tlc. The only good thing was it was quiet and the staff were ok.
2023년 9월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 9월 11일
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

8/10 - 좋아요

Shaniya

2023년 8월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 8월 29일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Gregory

별로예요: 숙박 시설 상태 및 시설
Bed hard, holes in bed spread and no wifi in room never again
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 25일
Dear Gregory,We're sorry to hear about your experience during your stay. We apologize for the inconvenience caused by the uncomfortable bed, holes in the bedspread, and lack of Wi-Fi in your room. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We apologize for falling short of your expectations, and we hope you'll give us another chance to provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Alberta 님, Havelock

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Feel like it needs some updating
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 3일
Dear Alberta,Thank you for your feedback! We appreciate your positive rating and understand your suggestion for updating. Guest feedback is valuable to us as we continuously strive to improve our facilities and services. We will take your comments into consideration as we plan for future updates. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Thank you for choosing to stay with us!Sincerely, Hotel Manager

10/10 - 훌륭해요

Antoine

2023년 3월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 3월 27일
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 - 좋아요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel manager 님, 2023년 3월 7일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 - 괜찮아요

Adrian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 11월 14일
Dear Adrian,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed any marks on hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely,Hotel Manager

10/10 - 훌륭해요

Polly

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Little Gem Give It a Try!
Decided to stay based on the positive reviews when compared to poorer reviews of national chains in the same price range. My total was $67 including taxes. I was a bit concerned when I first pulled in given the exterior was no frills. It was evening and VERY WELL LIT in all parts of the parking lot. Went inside and the clerk was extremely personable and friendly. EXCELLENT customer service the entire stay. The room had been remodeled and I was pleased to see no carpets to trap grime, the walls were Formica to make sanitizing super easy.... very interesting remodel but very very clean. Saw no bugs dead or alive. I had a Queen bed, very comfortable no sagging. All in all, if u need a clean place to sleep at an affordable price, this is worth the stop. Heard no noises to keep me awake, good cold air conditioning.... a good stay. Will definitely go back when traveling that area.
2022년 7월에 1박 숙박함
답변 제공: Hotel manager 님, 2022년 7월 25일
Dear Guest, Thanks for your quick and short visit to our hotel. We are delighted to know our hotel served the purpose of your stay. We would like you to give us one more opportunity to serve you much better and to offer the best hospitality. We look forward to seeing you again soon! Sincerely, Hotel Manager

8/10 - 좋아요

Diane

좋아요: 직원 및 서비스, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2022년 6월 22일
Dear Guest, Thank you for your stay and feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. Please do visit again soon. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Bennett

2022년 5월에 1박 숙박함
답변 제공: Hotel manager 님, 2022년 5월 5일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스
2022년 3월에 1박 숙박함
답변 제공: Hotel manager 님, 2022년 3월 22일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Todd

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Teyosha

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

James

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient
It was convenient
2021년 11월에 1박 숙박함
답변 제공: Hotel manager 님, 2021년 11월 23일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 8월 21일
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 - 별로예요

Darren

Americas Express Inn-Rocky Mount
The AC units both in the room and out were so loud. Impossible to sleep.
2021년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 7월 29일
Hi Guest, Thank you for the stay at the hotel. We are very much concerned with your feedback. Our apologies for the bad experience due to noise from the adjoining rooms. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Keith

2021년 7월에 1박 숙박함

8/10 - 좋아요

Noris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 3박 숙박함
답변 제공: James 님, 2021년 6월 28일
Thanks for staying here see you along the way back

8/10 - 좋아요

Kimothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: James 님, 2021년 6월 28일
Thanks for staying with us, see you along the way back

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
You get what you pay for. There was a bed and a door with a lock!
2021년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2021년 6월 26일
Dear Guest, Thanks for your comments. I’m sorry you didn’t find the experience you were expecting with us. We take real pride in providing the best experience in the area and regret any ways in which we let you down. I hope you will give us another chance to satisfy you the next time you’re in the area. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Shana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was completely dirty i didn't even stay walked in pull cover back and walked right back out ... i need my money back please
2021년 5월에 1박 숙박함
답변 제공: James 님, 2021년 5월 23일
Thanks for letting us know.

6/10 - 괜찮아요

Latasha

2020년 12월에 1박 숙박함
답변 제공: James 님, 2021년 1월 31일
Thanks for letting us know

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 3월 19일
Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars. I hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 1월에 1박 숙박함
답변 제공: Jay Patel 님, 2020년 2월 6일
Thanks for letting us know

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
disgusting is kind
I could not even get in the room! the hallways had garbage, smell of feces and urine. Loud music, people fighting,kids screaming....dropped off the keys and left
2020년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 1월 14일
Dear Guest, Thanks for choosing our hotel for your stay. We regret that your stay did not turn out as per your expectations. We are sorry that we were unable to provide you with the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 1월 3일
Dear Guest, Thank you for your valuable time to leave a rating to stay at our hotel. I sincerely appreciate your 3 out of 5, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2019년 12월 18일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

2019년 11월에 1박 숙박함
답변 제공: James 님, 2019년 11월 10일
Thanks for letting us know

2/10 - 너무 별로예요

Dale 님, Alexandria

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty. Remodeling in progress. Stuff in the halls. Bedsheets dirty..
2019년 9월에 1박 숙박함
답변 제공: James 님, 2019년 10월 23일
Sorry for the inconvenient, thanks for letting us know

6/10 - 괜찮아요

Will 님, NJ

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The hallway had a musty smell to it. There are open vents. The furniture is old. The bed was actually comfortable and the fridge is clean. Staff was friendly and accommodating.
2019년 9월에 1박 숙박함
답변 제공: James 님, 2019년 9월 13일
Thanks for Letting us know

6/10 - 괜찮아요

Nikki

별로예요: 청결 상태
The location and cost were the highlights. Although the mattress was comfortable despite holes in the sheets.
2019년 8월에 1박 숙박함
답변 제공: James 님, 2019년 8월 26일
Thanks for letting us know

2/10 - 너무 별로예요

Kathy

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience with motel reserved by hotels.com
We actually never checked in. The conditions looked terrible. People were sitting in front of open windows with drapes pulled open at 7:30 at night. The lobby was not very nice. There was no bathroom for me to use in the lobby. I was told to wait to use bathroom after I checked in in our room. There was a plexiglass window in front of the clerk. This motel did not feel safe at all. Very upset with hotels.com to have such a place on their website. Still waiting for a supervisor to contact me. Needed to speak to customer service to help me get another place to stay and discuss a refund. Not the way I wanted to spend my time after a long time traveling.
2019년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 8월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2019년 8월 7일
Dear Guest, Thank you for the review. We are sorry for the bad experience. We take real pride in offering great service and amenities. I hope you will try us again on your next visit. Sincerely, Hotel Manager.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was quick. Microwave and refrigerator was included in standard reservation. Great air conditioning. Recently renovated.
2019년 7월에 1박 숙박함
답변 제공: James 님, 2019년 7월 25일
Thanks for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water in bath tub was running when we arrived and would not turn all the way off. Floor was dirty. Everything looked very old and not clean at all. Very rough looking crowd that made us feel unsafe. Lady at desk was fairly nice.
2019년 7월에 1박 숙박함
답변 제공: James 님, 2019년 7월 22일
Thanks for letting us know.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: James 님, 2019년 7월 22일
Thanks for staying with us

8/10 - 좋아요

Bengie 님, Rocky mount nc

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property what's a good price fairly clean good check-in service good staff service I would recommend displace to friends traveling for work
2019년 7월에 1박 숙박함
답변 제공: James 님, 2019년 7월 20일
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6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Okay for the price
Okay for the price. They are upgrading and so far the upgrades to the bathrooms are nice. The room we stayed in had cigarette burns on the comforter so we took it off. The sheets appeared to be clean. Would stay again after renovations are complete
2019년 7월에 2박 숙박함
답변 제공: James 님, 2019년 7월 16일
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8/10 - 좋아요

Angela

좋아요: 객실의 편안함
Well the bed was very comfortable the room was extremely dirty. The hotel stunk and you could hear everything that happened in the Hotel. Would not recommend
2019년 6월에 1박 숙박함
답변 제공: James 님, 2019년 7월 5일
Thanks for staying with us

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: James 님, 2019년 7월 5일
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2/10 - 너무 별로예요

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2019년 5월에 1박 숙박함
답변 제공: James 님, 2019년 6월 7일
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2/10 - 너무 별로예요

실제 이용하신 고객

2019년 5월에 1박 숙박함
답변 제공: James 님, 2019년 6월 13일
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8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함
답변 제공: James 님, 2019년 5월 26일
Thanks for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unsafe...sticks to the Windows...Saw a guy going through the window..Unclean room...Lost my money had to purchase another room down the street.Environment unsafe.
2019년 5월에 1박 숙박함
답변 제공: James 님, 2019년 5월 12일
Sorry that you feel that, Thanks for letting us know.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: James 님, 2019년 5월 7일
Thanks for staying with us