외관

호손 스위트 바이 윈덤 세인트 로버트 여행 후기

2.5 out of 5
호손 스위트 바이 윈덤 세인트 로버트
239 Saint Robert Boulevard, St. Robert, MO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 909개 이용 후기 중 428개" "
평점 8 - 좋아요. 909개 이용 후기 중 237개" "
평점 6 - 괜찮아요. 909개 이용 후기 중 121개" "
평점 4 - 별로예요. 909개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 909개 이용 후기 중 55개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Marcia 님, Owosso

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
There was no Kleenex in the room, had to go ask for some. There also was no shampoo and conditioner, another trip to the front desk. The air conditioner wasn't working properly, too warm. Not as clean as it could be. The girl at the front desk was extremely pleasant and got the things we needed. I would probably not stay there again.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Well there’s a horrible smell outside of the rooms. And the most disturbing thing was someone opened my door and removed the security latch. Luckily I had it blocked with extra protection and I am a combat veteran so very light sleeper. I didn’t see who it was but never will I stay there again.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Hi Joesph, we deeply regret that you had a negative experience at our hotel during your stay. We take the security of our guests very seriously. Would you please give us a call with more details about your stay so we may review the footage of this occurrence. The only members who have access to rooms are our housekeeping ladies and our Maintenace both inform the guests before entering a room. So it is highly unusual for someone to open your door latch considering we have 24/7 security camera monitoring. Please call us back with the time and date info and we will certainly address this issue.

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property…nice front desk.
2024년 4월에 2박 숙박함
답변 제공: Rich 님, 2024년 4월 12일
Thank you so much for your positive feedback Jason. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 - 훌륭해요

Briana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Easy check in. Tasty breakfast. Clean and safe lodging.
2024년 4월에 2박 숙박함
답변 제공: Rich 님, 2024년 4월 12일
Thank you so much for your positive feedback Briana. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 - 훌륭해요

Yolanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Rich 님, 2024년 4월 12일
Thank you so much for your positive feedback Yolanda. We would be delighted to welcome you back at our hotel during your next visit. Safe Travels

8/10 - 좋아요

Josephine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I picked this hotel because it was close to the highway and I didn't have to detour out of my way to Chicago. It was very nice and clean. I enjoy the toiletries you don't find those in other hotels.
2024년 3월에 1박 숙박함
답변 제공: Hawthorn Suites Team 님, 2024년 4월 2일
Hi Josephine, we are delighted to hear that you enjoyed your stay with us. If there is something you think we can improve on, please let us know. We hope to welcome you back soon. Hope you have a wonderful rest of your day.

10/10 - 훌륭해요

Wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly service
2024년 3월에 1박 숙박함
답변 제공: Rich 님, 2024년 4월 2일
Hi Wendy, thank you so much for your positive feedback. We hope to welcome you back soon. Safe Travels !

6/10 - 괜찮아요

shristi

2024년 3월에 2박 숙박함
답변 제공: Rich 님, 2024년 4월 13일
Hi Shristi, we our disheartened to hear that you did not have an excellent experience with us. That is not the standard we aim for. Please if you have something specific that you think we can improve on, please let us know. Your feedback is important to us and it helps us make our guest experiences even better. Thank you

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay. Super helpful staff. Great beds. Will plan to stay here again.
2024년 3월에 1박 숙박함
답변 제공: Rich 님, 2024년 3월 10일
Hi Jane, Thank you so much for your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure every guest feels well taken care of, and it's great to know that you found them helpful.

6/10 - 괜찮아요

Royce

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Rich 님, 2024년 2월 28일
Hi Royce, thank you for choosing our hotel and sharing your feedback. We appreciate your review and would love to hear more about your experience to make improvements. Please feel free to share any specific suggestions you may have. We hope to welcome you back for an enhanced stay.

10/10 - 훌륭해요

Daniel C

가족 여행
좋아요: 숙박 시설 상태 및 시설
Great clean room. Very comfortable pillow top beds. We had to cancel our last night and front desk was so helpful in helping with our refund from Expedia. Thank you Abmi for great service.
2024년 2월에 3박 숙박함
답변 제공: Rich 님, 2024년 2월 25일
Thank you Daniel, we are overjoyed to hear that you enjoyed your stay with us! One of our main priorities is to always be able to provide amazing guest service along with comfortable and clean rooms. Abhi will be very happy to hear that he could make your experience more welcoming! Please, if you're ever in the area again come and stay with us, we would be happy to have you

8/10 - 좋아요

Terrieny

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff was very friendly.
2024년 2월에 2박 숙박함
답변 제공: Rich 님, 2024년 2월 25일
Hi Terrieny, thank you for taking the time out to give us a feedback. We appreciate it as it help us improve to make your stay as comfortable as possible. Please let us know if you have anything specific you would like us to improve on. Again we appreciate your time and hope you'll stay with us again.

6/10 - 괜찮아요

Christina

가족 여행
Did not have hot water for most of a day but they got it fixed that evening. Staff was friendly. Beds were comfortable.
2024년 2월에 2박 숙박함
답변 제공: Rich 님, 2024년 2월 7일
Hi Christina. We apologize for not meeting your expectation during your stay. Your satisfaction is important to us and we will work diligently to address any area of concern. We hope to have the opportunity to welcome you back and provide a more ejoyable stay!

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great and the rooms were nice
2024년 2월에 2박 숙박함
답변 제공: Rich 님, 2024년 2월 7일
Hi Kim, Thank you for the glowing review and for highlighting our fantastic staff and comfortable rooms. We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to us and we truly appreciate your kind words. We look forward to welcoming you back for another wonderful experience in the future.

10/10 - 훌륭해요

Khrista

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
None
2024년 1월에 1박 숙박함
답변 제공: Rich 님, 2024년 2월 7일
Hi Khrista, Thank you for taking the time to rate your experience with us. We are glad to see that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future

10/10 - 훌륭해요

Glenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 3박 숙박함
답변 제공: Rich 님, 2024년 1월 31일
Hi Glenda, thank you so much for your positive feedback. We hope to see you back here again soon. Safe travels

8/10 - 좋아요

Patrick

좋아요: 직원 및 서비스, 편의 시설/서비스
Could use a deep cleaning the elevator and hallway had an oder and the bead skirt walls had dirt marks. Otherwise staff was nice and the close parking was a plus.
2024년 1월에 1박 숙박함
답변 제공: Rich 님, 2024년 1월 26일
Hi Patrick, Thank you for your feedback. We apologize for the inconvenience caused by the cleanliness of the elevator and the odor in the hallways during your stay. Your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We hope to welcome you back for a more enjoyable experience in the future.

8/10 - 좋아요

john

2024년 1월에 1박 숙박함
답변 제공: Rich 님, 2024년 1월 24일
Hi John, We appreciate your feedback and glad to hear that you had a positive experience at our hotel. If there is anything specific that you think we can improve upon, please let us know. Your feedback helps us enhance our services for future guests

10/10 - 훌륭해요

Xing

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really like that it has a tiny kitchen with a big real fridge. It basically has everything we need and not have anything we don’t need. Perfect.
2024년 1월에 1박 숙박함
답변 제공: Rich 님, 2024년 1월 16일
Thank you Xing, glad you had a pleasant experience at our hotel. Hope to welcome you back in the future.

6/10 - 괜찮아요

Ian

2024년 1월에 1박 숙박함
답변 제공: Rich 님, 2024년 2월 25일
Hi Ian, sorry you had a negative experience at our hotel That is certainly not the standard we aim for. Please feel free to reach to us with anything specific that you would want us to improve on some we can make it a better experience for you and our other guests in the future.

6/10 - 괜찮아요

Larissa

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rich 님, 2024년 2월 25일
Hi Larissa, sorry you had a negative experience at our hotel That is certainly not the standard we aim for. Please feel free to reach to us with anything specific that you would want us to improve on some we can make it a better experience for you and our other guests in the future.

2/10 - 너무 별로예요

Michael

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

mindy

가족 여행
The staff was friendly enough and helpful to provide extra blankets as we had a group of 6. The room was dated and older with a handicap shower that was tough to use for non handicap guests. Water sprayed everywhere. The couch bed was thin and may need updated as it was very tough and felt like springs all over. But it got the job done. The proce was right and location was great.
2023년 12월에 2박 숙박함
답변 제공: Rich 님, 2024년 1월 16일
Hi Mindy, I understand your frustration with the accommodations and that the sofa bed was not ideal. I assure you we are working on improving the issues you raised so you can have a more enjoyable experience during your next visit. Your feedback is extremely valuable to us.

10/10 - 훌륭해요

MA

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Rich 님, 2024년 2월 7일
Hi MA, Thank you the star rating. Your feedback is greatly appreciated. If there is anything we can assist you with please don't hesitate to reach out. We hope to have the pleasure of hosting you again soon

8/10 - 좋아요

Tetiana 님, Millstone twp

2023년 12월에 2박 숙박함
답변 제공: Rich 님, 2024년 1월 16일
Hi Tetiana, We appreciate your feedback, if there are areas you think we can enhance to make your experience even better next time, we'd love to hear your feedback. Thank you for choosing our hotel.

10/10 - 훌륭해요

Catherine

2023년 12월에 2박 숙박함
답변 제공: Blanca Milne , GM 님, 2023년 12월 18일
Thanks so much for sharing your experience with us.

8/10 - 좋아요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Rich 님, 2024년 1월 16일
Hi George, We appreciate your 4-star review. If there are areas you think we can enhance to make your stay even better next time we would love to hear your feedback.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Rich 님, 2024년 2월 7일
Hi Michael. Thank you for taking the time to review our hotel. We are glad you had a good experience with us.Look forward to welcoming you back again.

6/10 - 괜찮아요

Glen

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Desperately needs renovation
The hotel is in desperate need of renovation. The furniture, carpets and plumbing are worn and very used.
2023년 12월에 3박 숙박함
답변 제공: Rich 님, 2024년 1월 16일
Hi Glen, We appreciate your feedback and apologize for any inconvenience. Your concerns about renovations are noted and we will share this with our team for consideration. We strive to improve and your input helps us in that process.

8/10 - 좋아요

Tia

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Blanca Milne , GM 님, 2023년 12월 18일
Thanks so much for sharing your experience with us.

10/10 - 훌륭해요

Gloribel

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They accept semi truck at the Parking lot, even with the trailer.
답변 제공: Rich 님, 2024년 2월 25일
Thank you Gloribel, we are overjoyed to hear that you enjoyed your stay with us!. Yes, we do accept semi and there's ample parking available for your stay. Hope you visit us again soon when you are in the area.

10/10 - 훌륭해요

Edwin

2023년 12월에 2박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 12월 9일
Thanks so much for sharing your experience with us.

10/10 - 훌륭해요

Yahaira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 12월 9일
Thank you so much for taking the time to leave us feedback.

4/10 - 별로예요

Elton

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was dirty. No shampoo to take a shower
2023년 11월에 1박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 12월 9일
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.

10/10 - 훌륭해요

Kay 님, Granbury

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is easy to access off of the freeway but there is nothing to eat within walking distance. Easy check in and the front desk personnel were friendly. Pet friendly and lots of walking room at the rear of property.
2023년 11월에 1박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 12월 9일
We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 - 훌륭해요

Dolores

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff at check-in, amenities were nice. Easy off and on expressway.
2023년 11월에 1박 숙박함
답변 제공: Blanca Milne , GM 님, 2023년 11월 24일
We are so happy to hear that you enjoyed your stay with us, and our friendly staff, We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, Thanks again!

8/10 - 좋아요

Thomas E.

가족 여행
The room was outstanding, very comfortable bed and quality bedding. Nice kitchenette….only thing that made it a “4” was the bathroom. Very tiny sink with no counter space. Short toilet.
2023년 11월에 1박 숙박함
답변 제공: Blanca Milne , GM 님, 2023년 11월 24일
Thank you so much for taking the time to leave us feedback , We hope to see you again soon!

6/10 - 괜찮아요

Catalina

좋아요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Rich 님, 2024년 1월 16일
Hi Catalina, We appreciate your honest feedback. If there are specific areas you feel we can improve upon, we would love to hear more details to enhance your future visits.

10/10 - 훌륭해요

Zorana

2023년 11월에 2박 숙박함
답변 제공: Blanca Milne , GM 님, 2023년 11월 24일
Thank you for the fantastic review! We hope to see you again soon.

8/10 - 좋아요

Yolanda

가족 여행
좋아요: 편의 시설/서비스
Having a large fridge and cooking access in my room was a huge plus.
2023년 11월에 3박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 12월 9일
We hope to see you again soon!

8/10 - 좋아요

Renee

2023년 11월에 2박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 12월 9일
Thank you for the feedback and we hope you visit us again!

8/10 - 좋아요

Celesia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 11월에 3박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 11월 11일
Thank you for the review! We loved being of service to you and hope we can assist you again soon.

10/10 - 훌륭해요

Rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, clean, friendly staff, comfortable beds.
2023년 11월에 3박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 11월 11일
thank you for letting us know about your fantastic experience with us! We hope to see you again soon.

10/10 - 훌륭해요

Rene Rivera

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms close to service elevators listen to employees talking. Everything else was great
2023년 11월에 3박 숙박함
답변 제공: Blanca Milne , GM 님, 2023년 12월 18일
Thanks so much for sharing your experience with us.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Suite
We got a suite at a great rate. It had a separate door from the hallway into the living room/kitchen area than the one into the bedroom which we thought was cool, and 2 bathrooms! Everything was comfortable and quiet within the hotel, but for 2 adults who live on a quiet street, the road noise was a problem and woke us up a few times. If you live in town, it would probably be fine for you. Nice breakfast and fine service.
2023년 10월에 1박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 11월 11일
Thank you for taking a moment to share your experience at our property so glad to hear that you enjoyed. We look forward to seeing you again soon.

10/10 - 훌륭해요

Deondra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 11월 8일
Thank you so much for taking the time to leave us feedback. We hope to see you again soon!

4/10 - 별로예요

MENA

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 8월에 4박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 11월 11일
we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kids found dirty, crusty towels in one of the bathroom's drawers
Kids found dirty, crusty towels in one of the  bathroom's drawers
The other bathroom had a dirty pair of men's underwear on the floor.
2023년 10월에 1박 숙박함
답변 제공: Rich 님, 2023년 10월 31일
Hi Robert, I would like to sincerely apologize for all the inconvenience you experienced during your stay with us. Due to an oversight from the front-desk you got assigned a room that had not been cleaned yet. I was informed that a new room was immediately offered. We have taken immediate action to investigate and address this issue. Rest assured cleanliness is our top priority. And in an effort to fulfil that commitment we would like to offer you a significant discount on your next stay and a chance to redeem ourselves for the oversight.

8/10 - 좋아요

Eldonna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We only needed sleep & breakfast & both were adequate. Got a rollaway for third person: very tight fit in room & spring structure very uncomfortable. Hotel staff were very helpful & pleasant. Guests using breakfast were very messy & did not clean up after themselves. The hotel was booked full & staff kept very busy with replenishing breakfast & did an amazing job. Very tight fit for so many people in dining area at same time.
2023년 10월에 3박 숙박함
답변 제공: Blanca Milne, GM 님, 2023년 10월 30일
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Sincerely

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Dirty Liene
Everything was pretty good the only issues i had was the sofa bed linen was dirty and had small hairs on it so i asked front desk for fresh sheets that i put on myself, tbe king bed linen was clean on top but when you pulled tbe sheets back they were very dirty not happy with that. If they could change there sheets Everything would have been great
2023년 10월에 2박 숙박함