Meeting facility

Reviews of Hilton Rome Airport

4 out of 5
Hilton Rome Airport
Via Arturo Ferrarin 2, Fiumicino

Reviews

7.6

Good

Rating 10 - Excellent. 807 out of 2197 reviews" "
Rating 8 - Good. 586 out of 2197 reviews" "
Rating 6 - Okay. 381 out of 2197 reviews" "
Rating 4 - Poor. 222 out of 2197 reviews" "
Rating 2 - Terrible. 201 out of 2197 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Calvin

Liked: Staff & service, amenities, property conditions & facilities
Very convenient for the airport and excellent staff who helped me retrieve my phone that I had left in a taxi - thank you
Stayed 1 night in Mar 2024

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Impersonal and expensive, as airport hotels will be, but comfortable and very convenient, with excellent gym and pool facilities. The restaurant had poor ratings, but we had a salad, salmon, and a desert and all were delicious.
Stayed 1 night in Mar 2024

6/10 Okay

Sangeeta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very bad check-in experience. A flight was cancelled because of which the lobby was packed with people. There were only 4 desks open & Hilton did not have a separate line for ppl who were not part of the cancelled flight grp, creating complete chaos & disatisfaction. One would think they know how to handle checkin but they did not. Very bad experience.
Stayed 1 night in Mar 2024
Response from Laura on Mar 27, 2024
Dear Sangeeta, thank you for being our guest and for posting your review. We are really sorry to learn about the overall unsatisfactory experience.We do apologize for the delay at check in time and for the inconvenience this might have caused. We perfectly understand your disappointment and would like to reassure you that this is certainly not the level of service we usually deliver to our guests.Unfortunately, on the day of your arrival, we received an unexpected group of delayed flight passengers. Under the circumstances, despite of our efforts to minimize the inconvenience for all guests, some service shortfalls might unfortunately occur. We regret that this episode has spoiled the overall perception of your stay with us and really hope we will have another opportunity to regain your trust in our services.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for earlly flights. Staff very courteous.
Stayed 1 night in Mar 2024

8/10 Good

JIAN HUI

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good place walk to terminal in airport, fair price.
Stayed 1 night in Mar 2024

6/10 Okay

alexander, las vegas

The beds have seen better days
Stayed 1 night in Mar 2024
Response from Laura on Mar 27, 2024
Dear Alexander, thank you for sharing your views on your stay with us. We are sorry to learn that you did not appreciate the comfort or our beds. Your comments will be taken into the greatest consideration and will certainly help us to improve our future guest experience.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

2/10 Terrible

Barbara

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
30 people in line for two reception staff. Wait was about an hour. Terrible
Stayed 1 night in Mar 2024
Response from Laura on Mar 25, 2024
Dear Barbara, thank you for being our guest and for taking the time to post your review. We apologize for the wait at check in time and for the inconvenience this might have caused. This is certainly not the kind of service we usually deliver to our guests. Unfortunately, being located at the airport, sometimes there is an unexpected arrival of delayed passengers which may impact negatively about check in operations.We hope we will have the pleasure of welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

dorothy, SHORT HILLS

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect place to sleep before our 6 am flight. Easy walk to the terminal at 4 am
Stayed 1 night in Mar 2024

10/10 Excellent

Rick, Crystal Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to the FCO Airport. We also had a wonderful dining experience- the food was very good and the staff was outstanding, fun and made the experience extremely enjoyable!
Stayed 1 night in Mar 2024

6/10 Okay

Kandace, Houston

Traveled with family
Very dated
Stayed 1 night in Mar 2024
Response from Laura on Mar 25, 2024
Dear Kandace, thank you very much for taking the time to share your views on your stay with us. We have taken note of your comments and you can rest assured that it will be taken into the greatest consideration for future improvements.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

6/10 Okay

Fiona, New York

Traveled with family
very basic room
Stayed 1 night in Mar 2024
Response from Laura on Mar 25, 2024
Dear Fiona, thank you very much for being our guest and for posting your review.Guests' genuine feedback is always very much appreciated.We look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Get the breakfast add on.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shaun, Sunnyvale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024

8/10 Good

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine.
Stayed 1 night in Mar 2024

4/10 Poor

Dan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Dirty all over the hotel except the rooms. No water provided in the room. No perks offered for gold membership
Stayed 1 night in Mar 2024
Response from Laura on Mar 22, 2024
Dear Dan, thank you for being our guest and for taking the time to post your review. We do apologize for the issue reported and for the inconvenience this might have caused. I am sorry you did not find the complimentary water in the room as this is standard for our Hilton Honors members. Your comments have been shared with the Executive Housekeeper for her further investigation and actions.We hope we will have the pleasure of welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

6/10 Okay

Tahizy

Disliked: Property conditions & facilities
This property needs upgrade.
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to the airport and easy access. Nice restaurant and amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

mark, chandler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically almost inside of the terminal
Stayed 1 night in Mar 2024
Response from Laura on Mar 7, 2024
Dear Mark, thank you for being our guest and for taking the time to post your review. We are happy to know that you enjoyed your stay and appreciated the convenience of our location.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Osmari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer me two bottle water and wifi for free.
Stayed 1 night in Mar 2024
Response from Laura on Mar 7, 2024
Dear Osmari, thank you for choosing the Hilton Rome Airport for your stay. We are really happy to know that the stay was pleasant and that you appreciated the level of service received.Looking forward to welcoming you back again soon.With kind regards.Laura BolzoniExecutive Office

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Catherine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, Dario and Enrico where awesome.
Stayed 1 night in Mar 2024
Response from Laura on Mar 7, 2024
Dear Catherine, thank you for taking the time to post your review. We are really happy to know that you enjoyed your stay and appreciated the courtesy and kind attitude of the team.We look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Giuseppe

Stayed 1 night in Mar 2024

8/10 Good

Lydia, Ancaster

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Giovanni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For is excellent, and next to the airport
Stayed 2 nights in Feb 2024

6/10 Okay

Susan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Internet code was not available in the room, I had to go to the front desk to get an unsecure service. Small bottles of water cost 3 Euro unless you were a Hilton Member.
Stayed 1 night in Feb 2024
Response from Laura on Mar 5, 2024
Dear Susan, thank you for being our guest and for posting your review. Free Wi-Fi connection is available in all hotel public areas. Complimentary in-room Wi-Fi is also available for all Hilton Honors members when booking directly. Make sure you enroll to the programme for free and start enjoying all the benefits as from next stay.Looking forward to welcoming you back again soon.With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Judith, Hemet

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and our transportation to cruise port. Very comfortable room. Staff was great and very helpful. We had a wonderful dinner in the hotel restaurant.
Stayed 2 nights in Feb 2024

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Aly

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 1 night in Feb 2024

10/10 Excellent

kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport
Stayed 1 night in Jan 2024

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food quality. Restaurant service could have been more attentive.
Stayed 1 night in Feb 2024

8/10 Good

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient adequate hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Anfisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect considering this is airport hotel.
Stayed 1 night in Feb 2024

8/10 Good

Mary

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place Attached to the airport in Rome
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good food in the restaurant
Stayed 1 night in Jan 2024

2/10 Terrible

Jan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel cancelled reservation without notice. Had to make new reservation at higher cost and hotel wouldn't honor previous rate.
Stayed 1 night in Feb 2024
Response from Laura Bolzoni on Feb 19, 2024
Dear Jan, thank you for posting your review. We are really sorry that the low rating is related to a reservation issue. Unfortunately, not having your reservation details I am unable to respond exhaustively to your concerns. Just on a side note, when making a pre paid booking a credit card is required to process a deposit. If the credit card does not authorize the charge for any reason the reservation is cancelled. However, an email is sent to the guest to advise about cancellation. Rates vary greatly according to availability and terms and conditions and it might happen that when making a new booking same rate is not available. We really hope we will be able to regain your trust in our services on the occasion of a future visit.With kind regards.Laura BolzoniExecutive Office

8/10 Good

KENNETH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the airport. Great for an overnight stay.
Stayed 1 night in Feb 2024

10/10 Excellent

William

Traveled with partner
Liked: Staff & service, property conditions & facilities
It’s an older property, but very, very convenient for overnight layover. Excellent breakfast with a lot of options.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proxmimity to airport
Stayed 1 night in Feb 2024

6/10 Okay

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was average. For a Hilton hotel it was pretty dated, nothing special... also there was no free wifi as you had to pay for it in your room. The main reason for the booking there was the convenience of being able to walk to the airport. The restaurant had decent food although the sea bass fish was not worth the 32 €. The piece of fish was rather small making it but the star of the dish. The room was suitable for the purpose but the hotel could use a big remodel.
Stayed 2 nights in Feb 2024
Response from Laura Bolzoni on Feb 13, 2024
Dear Joy, thank you for being our guest and for taking the time to post your review. We have taken note of all your comments and you can rest assured that it will be taken into the greatest consideration to further improve our guest experience. As to the internet charge, please be advised that in-room free Wi-Fi connections is available for all Hilton Honors members when booking through the official Hilton channels. Free Wi-Fi connection is however available for all guests in the hotel public areas.We really hope we will have the pleasure of welcoming you back again in the future. With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Feb 2024

8/10 Good

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated paying 13.00 euros to park a rental overnight.
Stayed 1 night in Jan 2024

6/10 Okay

George

Traveled with partner
Liked: Cleanliness
convenient location, and your typical airport Hilton. The worse feature was the restaurant: poor menu and what we ordered (pasta/mussels and pizza) was the worse meal we had during our 10-day vacation. In addition, it was the only restaurant in Italy/Sicily that we visited where the server expected a tip (only place with that item on the bill and the waiter explained that we should tip in cash).
Stayed 1 night in Feb 2024
Response from Laura Bolzoni on Feb 8, 2024
Dear George, thank you for being our guest and for posting your review. We are sorry to learn that the overall rating was negatively influenced by the restaurant experience. We have shared your comments with the Executive Chef for his further review and actions.We really hope we will have the pleasure of welcoming you back again in the future.With kind regards.Laura Bolzoni

10/10 Excellent

Antonio

Liked: Amenities
I found an hair in the bathroom sink, the rest looked clean enough, dinner was good, staff excellent
Stayed 1 night in Feb 2024

6/10 Okay

Marjorie Erika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was that there was only one power outlet in the entire room and it was in the bathroom.
Stayed 1 night in Jan 2024
Response from Laura on Feb 8, 2024
Dear Erika, thank you for being our guest and for posting your review. We are sorry that the overall experience has not been totally satisfactory. We have taken your comments into the greatest consideration and will certainly help us to take the necessary corrective actions.We look forward to welcoming you back again in the future. With kind regards.Laura BolzoniExecutive Office

10/10 Excellent

Kristine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was connected to the airport and they offered us private transportation (to pay), and drove us where we wanted to go. We were very grateful.
Stayed 1 night in Jan 2024

8/10 Good

Lorenza

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024