The hotel is nice. It's convenient, because it's across the street from a bus stop, and it's about a 15 minute bus ride to the city center. It was about 105% when I was there, so the location of the hotel was a plus. It's also a block away from a coffee shop. Customer service was there, if needed. The front desk staff was friendly, and spoke English to me when my broken Italian wasn't cutting it. Overall, a nice stay. There's also a mini fridge for you to store water bottles, or takeaway food. For the price, I have no complaints. Plus they were the only hotel during my Europe trip that changed the towels daily, provided us new soap and shampoo.