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나탈리즈 하우스 여행 후기

나탈리즈 하우스
Via Alessandro Santini, 90, Rome, RM

이용 후기

6.0
평점 10 - 훌륭해요. 4개 이용 후기 중 1개" "
평점 8 - 좋아요. 4개 이용 후기 중 1개" "
평점 6 - 괜찮아요. 4개 이용 후기 중 0개" "
평점 4 - 별로예요. 4개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 4개 이용 후기 중 1개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

6.6/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bellissimo appartamento collegato a metà strada fra il centro è i lidi. Dotato di tutto ciò che serve. Stanze fresche e livello di pulizia elevato. La signora Natalia persona gentilissima che ci ha messo subito a nostro agio. Di
2018년 6월에 1박 숙박함
답변 제공: Natalia 님, 2018년 6월 23일
Buonasera Jessica, grazie per avermi dedicato un po' del tuo prezioso tempo, per recensire Nataly's house. Siete una famiglia meravigliosa : ) Un abbraccio particolare al piccolo principe! Grazie , Natalia

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 2박 숙박함
답변 제공: Natalia 님, 2018년 12월 11일
Buongiorno, Vi ringrazio di essere stati nostri ospiti e di averci dato una buona valutazione. Mi auguro di rivedervi, con grande piacere, in altre date. un caro saluto a tutti, Natalia Crisciotti

2/10 - 너무 별로예요

jason 님, los angeles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst service in all of Italy
These clowns waited 6 hours before reaching out to tell me they overbooked. That means i spent 2 hours looking for a new place because we were already on the train when they mentioned this. Did I mention it was our honeymoon. Absolutely horrible businesspeople.
2018년 4월에 2박 숙박함
답변 제공: Natalia 님, 2018년 5월 12일
Dear Mr. Jason, I'm sorry for the incident. You have made a reservation with Expedia.com. in the morning of his arrival. As owner I immediately sent a message to Expedia.com, which I was overbooked  You have threatened me with a complaint to the police, for the credit card, which is responsible for Expedia.com. It was Expedia.com who had to contact her. I kindly warned her, by email, message and phone call; where she did not want to answer for not having costs. I asked for a refund for her. Regards Natalina Crisciotti

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
My experience was EXTREMELY disappointing. It was a bait and switch--my confirmed reservations were canceled for no apparent reason and with no warning. I was left in the position of accepting lodging in a substandard hotel--another property owned by the owner of Nataly's House. It did not at all meet the description of Nataly's House, even though I was told that they were very similar and very near each other. My experience was stressful, disappointing, negative and one that will not be repeated as I am pretty sure that I will not use Expedia or AARP for making arrangements of this type again.
2017년 9월에 1박 숙박함
답변 제공: Natalia 님, 2018년 6월 9일
Good evening, I'm sorry to read this review. I don't have another property, I am the only owner of Nataly's House and I manage only this accomodation. I don't read your name because the review is Anonymous so i can't know which reservation we are talking about. Anyway, i'm sure that Expedia, where you made the reservation, has agreed with you the other accommodation (that isn't mine). Best regards Natalia Crisciotti