외부 세부 사진

로마 아트 호텔 여행 후기

4 out of 5
로마 아트 호텔
Via dei due macelli, 120, Rome, Rome

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 110개 이용 후기 중 36개" "
평점 8 - 좋아요. 110개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 110개 이용 후기 중 21개" "
평점 4 - 별로예요. 110개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 110개 이용 후기 중 11개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Mark 님, Ribchester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very well located and clean hotel. Great value for money.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Gaynor

2023년 11월에 3박 숙박함

8/10 - 좋아요

yaping

좋아요: 청결 상태, 직원 및 서비스

10/10 - 훌륭해요

Annalyra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfeito
Estadia muito agradável, localização perfeita, à 5 minutos da Fontana de trevi. Quarto espaçoso, limpo e confortável Funcionárias da limpeza super atenciosas e rápidas. Apenas o café da manhã deixou um pouco a desejar.
2023년 11월에 4박 숙박함

6/10 - 괜찮아요

Marko

가족 여행
좋아요: 청결 상태
Clean but small rooms. Very clean. The lobby is separated from some of the hotel rooms. Difficulties with check-in and a very late check in. On the other side, this is probably the best location in Rome.
2023년 11월에 4박 숙박함

6/10 - 괜찮아요

Louise

가족 여행
Hotel was clean. We stayed next door at the annex hotel which has a lot of stairs to get to lift which we were not told and a lot of stairs to get breakfast in another building which again were a lot of stairs that were not told to us. Stairs are uneven in both locations that were not easy for older couple
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Orit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación , todos muy amables!
2023년 10월에 5박 숙박함

4/10 - 별로예요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is not for guests with mobility issues. Too many stairs, lift not reliable if guests don’t close woden doors, bed are too hard, shower/bath to narrow & breakfast dining area very cramped and not a pleasant experience due to lack of space and no air conditioning. However the staff were super friendly and they helped with the baggage & great location for tourist attractions.
2023년 9월에 4박 숙박함

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very nice and spacious but unfortunately beds were very hard and there was a green blinking light on the ceiling above the bed which made it very difficult to sleep
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Kacie

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

mary 님, st james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice and comfy, location of the hotel is very central and convenient. Breakfast was full of variety and staff were friendly. We stayed one night and had a good experience. I definitely recommend this hotel.
2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Sain huoneen 5 kerroksesta, mutta hissillä pääsi vain 4 kerrokseen. Loput piti kiivetä kapeita portaita itse laukkuja raahaten. Huoneessa haisi vähän home? Mutta ilmastoinnin pito päällä vähän vähensi hajua. Sijainti loistava!! Kävelyetäisyys keskustan nähtävyyksistä ja metrolla pääsi riittävän lähelle juna-asemalta (ei taksia koko Rooman aikana). Aamiaishuone kuin palapeli, pöytiä, tuoleja ja ihmisiä pystyi liikuttaa vain niin, että kaikkien palojen piti synkronoitua ja auttaa toisiaan. Liian pienessä tilassa liikaa pöytiä.
2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Tiara

2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Alexandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, for a short stay was perfect
2023년 5월에 2박 숙박함

8/10 - 좋아요

Fitriany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

8/10 - 좋아요

yessenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Boutiqe hotel cemtrally located.
Rooms are small and clean. We were able to drop off our bags until our room was ready which was nice. Breakfast is not included but there is a cute cafe around the corner with great coffee! The hotel is located in a perfect spot to catch the metro or walk to many places.
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

arturo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 3월에 3박 숙박함

6/10 - 괜찮아요

Jason

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms are in a different building than the Reception area. We found several dead bugs on our bed and the washrooms were very dirty. We did not feel comfortable walking barefoot, or use the towels in the bathroom. Also the Air Conditioner never stayed on.
2022년 9월에 3박 숙박함

2/10 - 너무 별로예요

Gabriella

별로예요: 청결 상태, 직원 및 서비스
2023년 3월에 4박 숙박함

8/10 - 좋아요

Frances

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the surrounding area as it was very convenient to all of the tourist attractions in Rome. Our rooms were in an old preserved building across the street which was a bit inconvenient in the mornings going for breakfast. Out bedrooms located on the first floor were beautifully renovated with views out on to the local area. Unfortunately we had no hot water at times in the shower. Breakfast food was really good but the eating area was very small. Overall great value for money and within walking distance of all of Rome's tourist attractions.
2023년 2월에 3박 숙박함

8/10 - 좋아요

SIMONA ANNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Collocazione buona. Suggerirei di chiudere almeno una parte dell'armadio.

10/10 - 훌륭해요

Megan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely love this hotel. The location is excellent and the staff is so nice and helpful. I will certainly be back here!

10/10 - 훌륭해요

Timmie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함

2/10 - 너무 별로예요

cali

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I want to preface this by saying I have never left a bad review of a property ever, especially while traveling abroad. But the customer service at this hotel was so bad it left me physically shaking/ upset. I booked the Rome Art Hotel, we arrived and were taken to another hotel "Trevi Group Hotel" with no explanation (in hindsight it seems they overbooked the Art Hotel and brought us to the back up) which was fine for 1 night. When we arrived the room smelled heavily of heavy duty cleaning supplies, had a run down interior, was dirty (hair in shower) and was not overall not very nice - but it was tolerable and we didn't want to complain because we just needed to crash before a flight out. The shower head did not work and we had to use the hand wand to shower, and the wifi kept cutting out. Tried to call the front desk 7 times with no answer that night and in the morning. In the morning when I was checking out I tried to talk to the front desk agent "Sarah" - probably the worst hotel customer service representative I have ever encountered. She yelled at me repeatedly, did not apologize for the pretty extreme issues or offer any kind of explanation, and did not listen or attempt to rectify any of my concerns. (I was very calm and did not lose my cool or yell) No way I can recommend this Hotel because of terrible service- if mgmt is reading this please discuss with the desk rep. on Aug 15 at 7:30am - she needs some serious service training
2022년 8월에 1박 숙박함

8/10 - 좋아요

sue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and staff. Only I did not like that we needed to use the staires with baggages Location is perfect.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Christopher 님, Orlando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great hotel and helpful staff. Love Rome and will be back to this hotel.
2022년 6월에 1박 숙박함

8/10 - 좋아요

Johan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
De locatie in het centrum van Rome is prima. Het hotel is netjes en mooi ingericht. Echter er zijn wat mankementen in de kamers die met de ‘Franse’ slag gerepareerd zijn. In beide kamers die wij huurden was de normale douche kapot waardoor de handdouche gebruikt moest worden. Een kapot stopcontact was met een tape afgedekt. In een kamer lekte de douche waardoor na het douchen de hele badkamer blank stond. Dat bij elkaar maakte de beleving wat minder.
2022년 4월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is in an excellent location, within a short walk of attractions such as the trevi fountain, the Spanish steps and piazza nirvona. The hotel room was spotless.
2021년 10월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It is what it is.
Get what you pay for. Weird in many ways; rooms across the street, no phones in the room to call, no parking, weird reception. But it’s a good location, and not expensive. Room was clean, and bathrooms nice.
2021년 10월에 1박 숙박함

4/10 - 별로예요

Klaus

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Die Heizung im Raum ließ sich nicht regulieren. Am Abend brauchte man einen dicken Pullover, um im Zimmer nicht zu frieren oder morgens war das Badezimmer kalt (Ende Dezember). Im Frühstücksraum morgens laute Musik wie in einer Disco.
2019년 12월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cet hôtel est indiqué 4 étoiles sur la devanture, la chambre se situe dans l immeuble voisin et indique 3 étoiles ! A l arrivée le petit déjeuner pourtant compris lors de la réservation ne l était pas en réalité. Au vu du prix payé le personnel nous l a finalement offert.il y a de la moisissure dans la salle de bain, et la chambre donne sur une rue très bruyante sans aucune isolation (autant dormir dehors!) idem pour le bruit des chambres voisines! En bref, une vraie arnaque...
2019년 10월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 9월에 4박 숙박함

2/10 - 너무 별로예요

Jennifer

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

Jimi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien
Exelente
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 7월에 4박 숙박함

6/10 - 괜찮아요

B A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When the hotel is not what you booked
Despite getting confirmation 4 days prior when we arrived at the hotel they had no booking for us.They however did make great endeavours to find alternative accommodation and this was very good but in another part of Rome.In the fine print when we booked accommodation there was a note that that actual room was at another location!This was not on the initial booking reservation.We booked here because we wanted to stay here not somewhere else.However the staff were great in resolving the issue
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

niv

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
מצויין
מיקום מעולה !! מומלץ מאוד למי שלא רוצה להתחיל להתעסק עם תחבורה
2019년 2월에 3박 숙박함

10/10 - 훌륭해요

Richard

We really enjoyed staying here. The room was very spacious and very clean. We found the location suited us perfectly as it was a lovely walk from the hotel to all the main sights. There is a supermarket just over the road also, which was handy. We would stay here again.
2018년 11월에 3박 숙박함
답변 제공: Elisa C. 님, 2018년 12월 27일
Dear Guest, thank you very much for taking the time to share your experience at Trevi Collection Hotel. We are more than happy to read that you liked the room, the cleaning and the location which is actually in the heart of the city. We look forward to welcoming you again very soon. Kindest Regards,

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bait and switch
Hotel did a bait and switch - told us there was mechanical issue for several days but never called us prior to arrival to see if we wanted to switch. Clearly they just overbooked and moved people. Claimed they were moving us to "superior 4 star" but carpets were filthy, mold in shower and we picked hotel to be by Trevi fountain and we were moved 20 minutes away.
2018년 9월에 1박 숙박함

6/10 - 괜찮아요

Maurice 님, Oakville , Canada

별로예요: 직원 및 서비스
Location was good, took a day to get tv remote. Phone in room did not work to call front desk. Also no amenities in this building you have walk up street for breakfast or front desk.
2018년 9월에 2박 숙박함

10/10 - 훌륭해요

Tiesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last minute booking but awesome choice
I enjoyed the hotel. It was close to all the main attractions and reataturants. I would stay at the Trevor Collection again.
2018년 5월에 2박 숙박함

2/10 - 너무 별로예요

Eliana Dalila

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
quando la posizione non è tutto
reception: decadente, scomoda, il bagno dell'hotel è minuscolo, sporco con uno sgradevolissimo odore camera: ho soggiornato al trevi collection dependance, camera molto polverosa (mucchi di polvere accumulata vicino al letto e vicino agli armadi), all'accensione dell'aria condizionata c'era la scappare (evidentemente i filtri non venivano puliti da anni). Camera molto rumorosa visti i muri in carton-gesso. Bagno molto piccolo e con un cattivo odore, doccia e lavandino decadenti e mal funzionanti, set da bagno da hotel 2 stelle Anche se la posizione è ottima non tornerò più in questo 2 stelle venduto come 4.
2018년 5월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
Negativ. Es langet so danke ................. .............. ............. ............... ............. .........
2018년 4월에 1박 숙박함

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
The location of the Trevi Dependance hotel is different from where you go to check-in. This was a bit confusing; however, there was a sign on the door pointing us back to where we needed to go to check-in. Upon check-in, we were told that we had been upgraded from the Dependance to the hotel that was connected to where we check-in. Therefore, this review relates to the Trevi Collection Hotel. Overall, the location was great and the service was good. I didn't really like that the front desk controls the thermostat in the rooms making it necessary to call the desk to make any changes. We also got some push back when we asked to make the room cooler, but they did agree after some haggling (we asked for it to be put on 20 C; they eventually agreed to 21 C). Also, the bathroom was a bit dusty. We didn't have the breakfast so I can't speak to that. There was some painting and work being done to the property while we were there, but it was not an issue. The bed was not very comfortable in my opinion. The WI-FI was weak. Overall, great location, but as is typical in Europe, the rooms were small and a bit less comfortable than standard.

6/10 - 괜찮아요

Akam

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Ok
Det var et fint sted, men ikke 4 stjerner værdigt. Der var ok pænt og rent, men badeværelset lugtede og det skyldes at der var meget beskidt på bruseren og i kanter og hjørner af badeværelset.
2018년 2월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Everywhere in rome is walking distance. All the maps make it look much bigger than it is. Right near the trevi fountain and lovely restaurants.
2018년 2월에 3박 숙박함