We booked this hotel, took a 12 EURO taxi from our previous hotel, only to arrive and were told that the hotel had an electrical problem with only our room and that we were being relocated to another hotel in the city. When we asked how far it was- the woman said "Just 200 meters- really quick walk" Then her staff member proceeded to walk with us and our HEAVY bags for over 1 KILOMETER- completely sweating to our new hotel, which was ironically about 40 meters from our previous hotel. The new hotel tried very hard and was fine, but the service we received from Top Floor was shady, inaccurate and I cannot recommend their service. No one reimbursed us for our taxi fare, or our wasted time. Thumbs down.