조감도

레인보우 루이루 리조트 여행 후기

3 out of 5
레인보우 루이루 리조트
Thika Super Highway, 10km from Nairobi, Ruiru

이용 후기

5.4
평점 10 - 훌륭해요. 17개 이용 후기 중 2개" "
평점 8 - 좋아요. 17개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 17개 이용 후기 중 2개" "
평점 4 - 별로예요. 17개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 17개 이용 후기 중 5개" "

6.4/10

청결 상태

6.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Jackline

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms are run down for the price I paid and the bed was squawking with every turn I made. The bath tab had molds. I have spent the night in a cheaper and much better hotel in Ruiru.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

NICHOLAS

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TERRIBLE
Garbage hotel had booked 13 nights and just stayed one. Nothing is as advertised. Deluxe room with no microwave and no mini fridge. No safe in the room and they post signs in the room that they are not responsible for your belongings. You can hear sounds from rooms 3 door down. STAY AWAY!!!!!
2022년 12월에 13박 숙박함

6/10 - 괜찮아요

Fahad

좋아요: 청결 상태, 직원 및 서비스
It was ok but bathing water was just warm next mng
2022년 9월에 1박 숙박함
답변 제공: Rainbow Ruiru Resort 님, 2022년 9월 22일
Hi Fahad, thank you for staying with us it was a pleasure hosting you.

2/10 - 너무 별로예요

DAVID

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Forced to park way too far from the property, literally deep in the woods, and walk to the hotel. Due to the fact that the bar open to public and there are live performances they get priority not the residents. Had to beg for the assistance to bring luggage to my room, the sleeping front desk personnel protesting she was working “ alone” I don’t do the staffing, so can not help how many staff are on duty.
2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Daniel

2021년 9월에 1박 숙박함
답변 제공: JC 님, 2021년 9월 19일
Hello, Please share with us the challenges you are facing.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent.agood place to be and relax and to refer people to.
2021년 3월에 1박 숙박함

8/10 - 좋아요

Sven

좋아요: 직원 및 서비스, 객실의 편안함
Ok place to stay, not rushing back to stay again
The resort is in need of updating, no hot water, no fridge, in general it was ok, clean and comfortable for the price....
2021년 2월에 1박 숙박함
답변 제공: JC 님, 2021년 2월 21일
Thank you for taking the time to review our property. We will work on the issues highlighted to ensure you have the best stay.

2/10 - 너무 별로예요

Maryann 님, Germany

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE WORST CUSTOMER SERVICE EVER. THERES A BROWN LADY WITH SHORT HAIR THAT TREATS PEOPLE WITH SO MUCH HATE. MY HUSBAND AND I WILL NEVER STAYING THERE AGAIN. ROOM SERVICE TAKES TWO HOURS LONG.
2019년 10월에 1박 숙박함
답변 제공: JC 님, 2019년 10월 19일
Thank you for taking the time to review our property. We apologize for the terrible experience faced. We will certainly work on improving the issues raised.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worst customer service I have ever experienced. When checking out they act like you’ll run away with their little money even though they have your credit card on file. If you’re white they treat you like a god. But if you’re African you’re discriminated against. Pathetic place to stay. I won’t recommend it to my worst enemy. Stay away
2019년 10월에 1박 숙박함

4/10 - 별로예요

Raymond

별로예요: 직원 및 서비스
Run down bad service
Had to argue that I got free breakfast as that’s what i booked. Service was poor at best. Took too long to get my food and never saw a waiter until I had to flag them down to get my check.
2019년 6월에 1박 숙박함
답변 제공: RW 님, 2019년 6월 24일
Hello Raymond, Thank you very much for taking your time to give us your feedback.We apologize that you did not get the services as per your expectations.We are however going to ensure that this is checked into and it will nit happen in future.

4/10 - 별로예요

실제 이용하신 고객

2019년 5월에 1박 숙박함
답변 제공: RW 님, 2019년 6월 24일
We appreciate you for taking your time to review our property.We hope that you got the services as per your expectations and we look forward to hosting you some other time.

10/10 - 훌륭해요

Dominic

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was kind and polite. The rooms were clean and at a fair temperature.
2019년 4월에 5박 숙박함
답변 제공: Rainbow Ruiru Resort 님, 2019년 5월 5일
Thank you Dominic. It was a pleasure hosting you at our hotel. We hope to welcome you back soon.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No showers. Moldy bathrooms. The cold water faucet in the tub was broken. Property is beginning to display a run down state. Staff not very helpful. Very disappointing
2018년 11월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Decent value option in Ruiru. Cleanliness of rooms was acceptable for the price. Convenient location for business at Kenyatta University or JKUAT along the Thika Highway. Several shopping malls within a few minutes' drive.
2018년 11월에 1박 숙박함

8/10 - 좋아요

Madeleine

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Chose this hotel for a team facilitating a workshop at JKAUT. The hotel is reasonably close (15 mins by taxi) and not expensive. The restaurant and bar were more than OK - the gym and spa were friendly and provided a good basic service. Did not use the large outdoor pool because it was rather cool. The hotel has a bit of wear and tear and needs a bit of modernising. For instance the shower was one that you have to hand hold while crouching in the bath. The wife was fine most of the time. Occaissionally flaky in the rooms it could always be accessed from the main lobby area. The road to the hotel is unpaved but all signs were that it will soon become a tarmac road. Good choice for a business trip involving JKAUT. As the hotel is on the Thika road - it is about 30 mins away from Thika and associated tourist attractions. Traffic in any direction is prone to jams during peak hours. Would use again.
2018년 8월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함