외관

아덴 에이커스 이그제큐티브 스위트 & 코티지스 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 646개 이용 후기 중 326개" "
평점 8 - 좋아요. 646개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 646개 이용 후기 중 63개" "
평점 4 - 별로예요. 646개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 646개 이용 후기 중 64개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Julian

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Great place but very dirty .. ceiling fans were caked with dirt and just not very clean.... Great for extended stay and Vicki the manager was great and accommodating
답변 제공: Vicki 님, 2023년 1월 1일
We are sorry for your experience and will work hard on the issues mentioned

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vickie who works the front desk was very rude.
2022년 12월에 3박 숙박함
답변 제공: Vicki 님, 2022년 12월 16일
We are sorry you were unhappy

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just like a vacation rental.
This is just like a vacation rental. It's cozy, clean, and safe. But nothing is within walking distance, so a car is highly recommended. Plus you get to park in front of your cottage. But bring a hair dryer.
bedroom
Living room
kitchen
Bathroom
2022년 11월에 3박 숙박함
답변 제공: Vicki 님, 2022년 12월 3일
We are so happy you enjoyed your stay! Thank you!

10/10 - 훌륭해요

Mack

10/10 - 훌륭해요

lawana

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peace
Very comfortable and cozy
2022년 11월에 2박 숙박함
답변 제공: Vicki 님, 2022년 12월 2일
Thank you!!

10/10 - 훌륭해요

Simone

2022년 11월에 1박 숙박함
답변 제공: Vicki 님, 2022년 12월 2일
Thank you!

10/10 - 훌륭해요

lawana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 5박 숙박함
답변 제공: Vicki 님, 2022년 12월 2일
Thank you!

2/10 - 너무 별로예요

Amanda

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I was locked out no one sent the code to the lock box I'm still outside in the cold an I paid for this room I'm very disappointed an I been calling emailing texting no response nice cottage but I didn't get to enjoy it at all .
2022년 11월에 1박 숙박함
답변 제공: Vicki 님, 2022년 11월 27일
We are sorry this happened and will make it right

4/10 - 별로예요

janice

별로예요: 직원 및 서비스, 편의 시설/서비스
When I arrived at the gate, the keypad didn’t{t work. I texted the manager and they said [Use the other gate[. It was dark with no signage. I drove around until I saw an unmarked gate and keypad and it did work. Once I found the cottage, there were no instructions as to how to check out, where to leave the key, and which gate to use to exit the property.
2022년 11월에 2박 숙박함
답변 제공: Vicki 님, 2022년 11월 14일
We are very sorry for your experience and will work hard to fix the issues mentioned

8/10 - 좋아요

Loraine

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Totally unexpected, but a gem in the rough! Not in the most expected area, but nestled quietly and safely. The host Vicki, was very accommodating and a pleasure to work with!
답변 제공: Vicki 님, 2022년 11월 8일
Thank you! We are happy you enjoyed your stay

4/10 - 별로예요

vanessa

2022년 10월에 1박 숙박함
답변 제공: Vicki 님, 2022년 12월 2일
Thank you

2/10 - 너무 별로예요

Stacy

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no staff on the property at all. We were told keys would be left for us in the unit and there were none. Called staff many times with zero response. Had to lock belongings in the car while we went out and hope no one broke in while we were sleeping. Staff responded very late the next day and were very unhelpful
2022년 10월에 1박 숙박함
답변 제공: Vicki 님, 2022년 10월 31일
We are very sorry that you had a bad experience and will work hard to fix the issues you experienced

4/10 - 별로예요

Melanie

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property manager was helpful. However as a solo female traveller I would not advice this location as the homelessness and drug users all around this block even up against the fence . It was not safe to walk around and Uber would not come get you . The mobile home not cabin were comfy but there was layers of dust on fake plants . And dirty towels on outside of the “cabin” The good thing was that the property is gated and the towels and bed were clean and comfy . It states there is a gym but I could not find one . Be very cautious booking this place is you have kids or traveling alone . You are not able to walk safely to anything if you don’t have a car
2022년 10월에 4박 숙박함
답변 제공: Vicki 님, 2022년 10월 19일
Thanks for feedback

2/10 - 너무 별로예요

Sean

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Although the expedia app did not mention that this would happen, I was charged the full amount for the stay before I had even arrived at the property to check in. I was then told over the phone that this was the apps fault and I was supposed to be charged for the full amount early, and that I could not get my money back. I was told that If I gave information for a second card, then the charge could be reverted on the first, but the property was obviously trying to scam me further by charging two cards simultaneously. The property was not as advertised, it was just a trailer park, with none of the "cottages" looking like the pictures, inside or out. The cottage I was told to wait in before check in was filthy. There was dog feces on the floor, dirty linens piled up, the toilet was clogged, and food scraps were strewn on multiple surfaces.
2022년 10월에 4박 숙박함
답변 제공: Vicki 님, 2022년 10월 12일
Lets be honest here, you knew your reservation for that particular weekend could not be cancelled. I agreed to credit the other card as discussed, Then you started cursing at me and continued to do so You never even showed up at our property! i Your review is dishonest

8/10 - 좋아요

Julia

좋아요: 청결 상태
별로예요: 직원 및 서비스
The actual cottage itself was cute! Perfect for what we needed! Area around it is a little sketchy though but I was happy to see it was gated. Wifi in our cottage didn’t end up working so we had to use the next doors wifi, tried calling the front desk to fix it and got no answer, texted the number that texted me the gate code too and got no answer. Was a little strange not having any contact with the staff at all for check in and check out but overall the stay was fine and the place was clean.
2022년 10월에 1박 숙박함
답변 제공: Vicki 님, 2022년 10월 12일
I text everyone all check in information the morning of your reservation. If you didn't receive it then make sure your booking with the correct phone number, We are glad you were happy for the most part.

10/10 - 훌륭해요

Nelson 님, Las Vegas

2022년 9월에 2박 숙박함

6/10 - 괜찮아요

HAI HSING

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a mobile home park
2022년 9월에 2박 숙박함
답변 제공: Vicki 님, 2022년 10월 3일
Tiny modular homes

2/10 - 너무 별로예요

Justina

Bad neighborhood
2022년 9월에 2박 숙박함
답변 제공: Vicki 님, 2022년 10월 9일
I can not control that

2/10 - 너무 별로예요

jesse

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wi/f did activate no one at office they accidentally charge me twice and made my bank account to be overdrawn there was bad communication on phone bad service
2022년 9월에 2박 숙박함
답변 제공: Vicki 님, 2022년 10월 3일
We are sorry this happened and will figure out what happened.

8/10 - 좋아요

Jon

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Vicki 님, 2022년 9월 9일
Thank you!

10/10 - 훌륭해요

Isabel

2021년 2월에 2박 숙박함

8/10 - 좋아요

Veston

가족 여행
Quiet
Ever talked to a human while on the property.
2022년 8월에 2박 숙박함
답변 제공: Vicki 님, 2022년 8월 23일
We are happy you enjoyed your stay!

4/10 - 별로예요

Reiko

별로예요: 편의 시설/서비스
Air conditioner wasn’t working properly. It was too hot to sleep in a room without air conditioner installed. No oven & stove fan wasn’t working. Very small place.
2022년 7월에 2박 숙박함
답변 제공: Vicki 님, 2022년 8월 23일
We are sorry you were unhappy! We will work on the issues you experienced as soon as possible

4/10 - 별로예요

Marissa

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Yikes. I mean I definitely was a little freaked out driving past the homeless shelters to get here. There's a gate around the community because it's obvious the area gets a little sketchy at night. Would definitely not have stayed here without my boyfriend. It's obvious they try to make it clean and offer everything you need but it's just not a great location.
2022년 8월에 1박 숙박함
답변 제공: Vicki 님, 2022년 8월 9일
We understand that homeless people are everywhere, That said, we are gated and have cameras on site from the time you drive up to the time you leave. This gives others that have stayed with us the security and feeling of safety.

10/10 - 훌륭해요

TEE

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It wP
2022년 8월에 1박 숙박함
답변 제공: Vicki 님, 2022년 8월 8일
Thank you

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very comfortable and quiet. Gated community for privacy. Would recommend the others.
2022년 8월에 2박 숙박함
답변 제공: Vicki 님, 2022년 8월 8일
Thank you! Hope to see you again soon!

2/10 - 너무 별로예요

Naomi

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The name and description were deceiving. I have stayed in low-cost motels nicer than this. There was a large burn on the floor. The furniture was cheep, the floor boards felt weak in spots, and the closet door was broken. The shower floor was filthy, the counters had a film, and the flooring throughout had a layer of dirt. The door was held together with what appeared to be twisted paper towels. The location is nestled between a dumping ground for Goodwill and a small homeless encampment.
2022년 7월에 1박 숙박함
답변 제공: Vicki 님, 2022년 8월 1일
Why didn't call me if you were unhappy? Instead you just give us a terrible review?

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy spot
The cottage was cozy and clean; excellent price.
2022년 7월에 3박 숙박함
답변 제공: Vicki 님, 2022년 7월 31일
So happy you enjoyed your stay!!!! Hope to see you again soon!

2/10 - 너무 별로예요

Meanna

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Precious

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

MARTY

2022년 7월에 4박 숙박함
답변 제공: Vicki 님, 2022년 7월 31일
no review left??

6/10 - 괜찮아요

Jeff

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Good Place to Sleep
While there are definitely no executives staying in these cottages, they were a perfectly fine place to stay for 1 night. It seems people are living here as well. My biggest complaint is that the Air conditioning was not very good and could not keep the place comfortable. The front room had no AC and No fan which was a big problem making for a very uncomfortable night.
2022년 7월에 1박 숙박함
답변 제공: Vicki 님, 2022년 7월 26일
We are sorry for this and will work hard to fix the issues you experienced.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room had spider webs in the corners thru out the location, homeless person knocked on our front door at 3am
2022년 7월에 1박 숙박함
답변 제공: Vicki 님, 2022년 7월 18일
We are sorry and will work hard to fix the issues you experienced.

2/10 - 너무 별로예요

Jennifer

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The nightmare
The lady Vicki got upset becuz I told her I didn’t feel safe due to drug activity and homeless that surround the place She wouldn’t even open the gate for me basically said I lied when I said the room wasn’t supposed to be refundable She cursed at me left me in my car for 4 hrs trying to resolve the issue I spoke to 9 different people from hotel .com half of them she wouldn’t answer the phone for I drove all the way home to San Francisco due to the only solution hotel.com could find was refunding money which takes up to 12 days which left me outside to fend for myself I couldn’t even get a courtesy room for all the hours I spent dealing with this It was a disaster
2022년 6월에 2박 숙박함
답변 제공: Vicki 님, 2022년 7월 5일
Wow! A bit extreme don't you think? Had you not been so ugly upon arrival I may have let you in. How is it that you can treat people as you did me and think its OK?

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Vicki 님, 2022년 6월 13일
Sergio, Thank you!!!

2/10 - 너무 별로예요

Taha S

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No! Never!
Dirty rooms with fleas everywhere. Bad smells. Neighborhood is very shady. Stay away at all costs
2022년 5월에 1박 숙박함
답변 제공: Vicki 님, 2022년 6월 10일
Wow! Fleas? First time Ive heard of this. if it was so awful why didn't you contact me ? What happens outside our gates I have no control over!

10/10 - 훌륭해요

Rodney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked that the property had utensils for cooking. It was a cozy place. The only thing I did not like was you could tell there had been pets in the place because we ended up with animal hair all over our clothes. Overall the property was great and I would definitely stay there again.
2022년 5월에 3박 숙박함
답변 제공: Vicki 님, 2022년 6월 13일
We are happy you enjoyed your stay! I will bring the dog hair to housekeepers attention. Appreciate the feedback!

6/10 - 괜찮아요

Ginger

가족 여행
좋아요: 직원 및 서비스
It wasn't up to the standards that I'm used to when booking a 3 star place. It was ok being a mobile home rental (but I didn't realize it was a mobile home until the day before our trip.. so I didn't have time to look for another 2 bedroom location). the 2nd bed was more comfy than the one I was sleeping in. The floors were creaky and we had a dead crane fly hanging on our living room light. The floors were wood, and made our socks pretty dirty. The plugs in the backroom didn't seem to work well. my charging plug easily slipped out of the plug. The fridge worked great. The couch wasn't that comfortable and the back of it wasn't too sturdy.
2022년 5월에 2박 숙박함
답변 제공: Vicki 님, 2022년 6월 10일
We are sorry you were unhappy and will work hard to fix these issues

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
These small houses were very cute. All appliances work well. However shower was very very small and uncomfortable for shorter customers. Bed had many blankets to keep warm but made a lot of noise.
2022년 5월에 1박 숙박함
답변 제공: Vicki 님, 2022년 6월 13일
Jamie, We appreciate your feedback and will do our best to fix the issues mentioned. Thank you!

8/10 - 좋아요

Carlos

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Was nice to stay in the property! Great rest!
2022년 5월에 5박 숙박함
답변 제공: Vicki 님, 2022년 6월 13일
Carlos, We are happy you enjoyed your stay and were able to rest! Hope to see you again soon!

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely cottage Very quiet and well maintained. Would recommend
2022년 5월에 2박 숙박함
답변 제공: Vicki 님, 2022년 6월 10일
Thank you! Hope to see you again!

2/10 - 너무 별로예요

Jonathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay
It was a scary and horrible experience I felt unsafe for my family. There was homeless encampment outside, doing drugs and acting erratic. The room was super dirty and smelled like cigarettes. There were hairs on the toilet seat and shower was full of mold. The bathroom didn’t have a door for privacy. In addition, the blankets and pillows were dirty with brown stains and lots of hairs from past guest. Lots of spider webs were all over the premises and my daughters feet were all black from her walking around barefoot. We had to leave that location as fast as possible. Would never recommend or go back again.
2022년 5월에 2박 숙박함
답변 제공: Vicki 님, 2022년 6월 10일
Wow! First time hearing all of this. If things were as you stated then why didn't you contact me? I seriously doubt that what you said about mold and hair were true as my housekeepers are very good at what they do.

2/10 - 너무 별로예요

Steven

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Vicki 님, 2022년 6월 6일
We are rated a 2 without comments?

2/10 - 너무 별로예요

Wayne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
"trailers" look nothing like the pictures! extremely bad ghetto neighborhood complete with homeless encampments and a trash dump on the street. there are fences around the "park" that can be easily scaled by the area homeless. or they can wait for the slow electric gate and walk in! it has weak A/c that could not keep up on an 80 degree day. anyone that has given more than 2 stars must either be paid or own/work there! lesson learned look at reviews from several sites!
2022년 5월에 2박 숙박함
답변 제공: Vicki 님, 2022년 5월 27일
I'm curious as to how you can post a review for the outside of the property and down the street when you didn't even stay in our cottages. That said, I don't work for the City but can assure you, they hear from us almost daily. In case you haven't noticed, there are homeless all over California and it gets worse all the time. Perhaps you can talk to our Governor to see why this is happening?

8/10 - 좋아요

ROBIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Sarah

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the layout of the litte house, but the name is misleading. It's a mobile home, in a mobile home park. The A/C never worked and it was roasting the whole time. Also, the water pressure was horrible. It literally took me 30 minutes to run a bath. Not enough kitchen equipment provided. The bed was comfy though, and it was close to the downtown area where we spent significant time, and which is VERY lgbtq and POC friendly.
2022년 5월에 2박 숙박함
답변 제공: Vicki 님, 2022년 5월 27일
I wish you had reported these issues to me as I could have moved you to a different unit. If i don't, know how do I fix if?

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great idea to covert the manufactured homes to cottages. Quaint and very quiet! Vicki was a breathe of fresh air during check in process. Thank you!!!
2022년 5월에 1박 숙박함
답변 제공: Vicki 님, 2022년 5월 27일
Thank you! We hope you will be back to see us soon!

2/10 - 너무 별로예요

jackie

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a mobile home park, and not cottage as advertised. Homeless tent around the hold area outside gate. It was terrible place.
2022년 4월에 3박 숙박함
답변 제공: Vicki 님, 2022년 5월 1일
We are sorry you were unhappy, While we cant control what happens outside our community we can control who comes in and out. We are gated and have 24 hour surveillance which gives our guest peace of mind. Thanks for your feedback!

10/10 - 훌륭해요

Sabrina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My boyfriend and I traveled from Los Angeles to go to a festival near by and that’s when we booked this place. We were so amazed! It’s gated which we loved and you basically get your own studio/one bedroom all to yourself! I loved being able to have that privacy! Parking was included so no extra fee for that and we arrived very late and Vicky was SO accommodating to that. It was pet friendly as well so it was nice waking up and people walking there dogs in the morning. Felt more like a little home then hotel and we’re all for that! We already said we are re booking this place next time we come to this area! It was a steal!
2022년 4월에 2박 숙박함
답변 제공: Vicki 님, 2022년 4월 25일
Thank you Sabrina! We were happy to have you here and look forward to seeing you again real soon!

2/10 - 너무 별로예요

Harpreet

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함