Dear Brittany, Thank you for choosing Extended Stay America. We appreciate your high rating and hope that you had an overall pleasant stay with us. In addition, we appreciate your input regarding our breakfast. We will share your feedback with our leaders to consider our guests' preferences and improve our future breakfast choices. Thank you once more, we look forward to hosting you again on your next visit.Sincerely,Hotel Management

Dear Robert, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable environment, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

Dear Kayla, Thank you for sharing feedback about your stay. We sincerely apologize for the inconvenience and discomfort you experienced with the lack of staff availability at the front desk, the smoke smell, and the maintenance and cleanliness issues in your room. This falls well below the standard of service we aim to provide, and we understand your disappointment. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We value your patronage and hope you consider giving us another opportunity to provide you with the excellent experience you deserve. Sincerely,Hotel Management

Dear Brittany, Thank you for sharing your feedback regarding our complimentary grab-and-go breakfast offerings. We appreciate your suggestion for expansion and will certainly consider it as we continually strive to enhance our guests' experience. Your input is valuable to us as we aim to provide a variety of options to cater to everyone's tastes. We hope to have the opportunity to welcome you back and offer an even more satisfying breakfast experience in the future.Sincerely,Hotel Management

Dear Stacy, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for anything other than a completely satisfying stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. While we know this cannot change your recent experience with us, please know that our front desk is available at any hour to help make you as comfortable as possible for future visits. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

Dear Tj, Thank you for reviewing your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Anna, We're delighted to hear you had a clean stay at Extended Stay America! Providing a comfortable and tidy environment for our guests is our priority. Your satisfaction is our greatest reward, and we appreciate your kind feedback. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Brittany, Thank you for choosing us for your recent visit. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Tonia, Thank you for sharing your observations. We appreciate your understanding of the diverse guest arrangements in extended stay accommodations. Our goal is to provide a comfortable and inclusive environment for all guests, whether short-term or long-term. Your comfort is important, and we look forward to hosting you again for any future travels.Sincerely,Hotel Management

Dear Emily, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Further, we regret the discomfort caused by the fire alarm and the smoke smell. Allow us to investigate this further so that it is not repeated. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Sterling, Thank you for sharing your concerns. We are deeply sorry for the issue you had with your reservation and how it was handled. We appreciate you bringing this to our attention and your patience with us. We will review your comments with our team. We would like to make it up to you and show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

Dear Joe, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately.Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Rochelle, Thank you for evaluating your stay. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Linda, Thank you for sharing your review of our hotel. We understand how disappointing it can be when things don't go as expected, and we apologize for your experience. We hope you will allow us another chance to replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Jan, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry for not meeting your expectations regarding the condition of our property. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. Though we're glad you received your refund, we will share your comments with our team to ensure our future guests are not similarly impacted. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Grissel, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

Dear Kelvin, Thank you for sharing your feedback. We're glad to hear that you had a good rest overall despite the disturbance from a heavy walker above you. We apologize for any inconvenience caused by this noise. Our team is committed to ensuring a comfortable stay for all guests, and we appreciate your understanding. If you encounter similar issues in the future, please don't hesitate to inform our front desk, and we'll do our best to address the situation promptly. We look forward to welcoming you back for an even more pleasant stay.Sincerely,Hotel Management

Dear Michael, Thank you for your positive feedback! We're thrilled you had a nice experience at Extended Stay America. Our team strives to provide excellent service, and we appreciate your acknowledgment. If you have any suggestions for improvement or if there's anything specific you enjoyed, we'd love to hear it.Sincerely,Hotel Management

Dear Tj, Thank you for being our guest and for your valuable feedback. We are glad to read your positive comments about our staff. It was an honor to host your visit at Extended Stay America, and we hope you will give us another chance.Sincerely,Hotel Management

Dear Aurelio, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

Dear ARACELI, Thank you for reviewing our hotel. We appreciate you pointing out areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Erdal, We are sorry to hear about your dissatisfaction, and we appreciate you sharing your concerns. We take all feedback seriously and apologize for any inconvenience you experienced. Please feel free to provide more details if there's anything specific you'd like us to address or improve upon. Your comfort and satisfaction are important to us; we'll do our best to address any issues. Thank you for your feedback, and we hope we can better meet your expectations in the future.Sincerely,Hotel Management

Dear Scott, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Eric, We appreciate the excellent review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely,Hotel Management