숙박 시설 정면

스튜디오 6 새크라멘토, 캘리포니아 - 나토마스 & SMF 에어포트 여행 후기

2 out of 5

이용 후기

5.4
평점 10 - 훌륭해요. 1000개 이용 후기 중 137개" "
평점 8 - 좋아요. 1000개 이용 후기 중 177개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 206개" "
평점 4 - 별로예요. 1000개 이용 후기 중 202개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 278개" "

5.6/10

청결 상태

6.4/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Sanguk

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

patricia

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked that there was a kitchenette, matras was good and bathroom was nice but could have been cleaner.....fridge leaked water, when in need of new towels you have to bring it to the front desk and ask for new...???? We had one night so bad we couldn't sleep, neighbors definitely used something and kept screaming and bangin on the walls and floors, fighting his girl,called the front desk 3 times! Final call we said if they dont do it than we would call the cops ourselves. Finally at 7am those people left the room ...we had to get up at 8 so no sleep for us, but any compensation? Nope... I made a mistake with my booking so i didnt check out at 11 but came that evening, wanted to get it sorted because this was my mistake, they charged 40dollar late check out fee even though she said 20 in the beginning and they keeping my 100dollar deposit,plus i had to pay another 100 for an extra night, this when the room was 63 a night? So i said i would just pay the late fee and get my stuff,This was definitely a lesson and wont be coming back.
2024년 3월에 7박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 8일
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 - 너무 별로예요

Paulina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Nancy Y. 님, 2024년 4월 4일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Jose

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Isaac

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Basic but clean and nice
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 18일
Hi Isaac, Thank you for the perfect rating!Natalie #Team6

2/10 - 너무 별로예요

Dewitt

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in with two children. Why I was put on second floor was beyond me. Maria called after I just got off a ten hour shift saying a complaint from downstairs of noise. Which was not valid at all. Then called the police to get us out. Didn’t leave and can’t wait to speak with corporate. Read the reviews she been trying to rule with an iron fist.
답변 제공: Brand Experience Team 님, 2024년 3월 18일
Hi Dewitt, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 - 너무 별로예요

Rosy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
..
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 26일
Hi Rosy,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 - 괜찮아요

Chelsea

좋아요: 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for Aftershock weekend, felt super safe and comfortable and very satisfied with the complimentary breakfast and other food options within walking distance. Absolutely would stay here again!
2023년 10월에 5박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 4일
Hi Maria,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

2/10 - 너무 별로예요

Eric

2023년 12월에 5박 숙박함

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함

6/10 - 괜찮아요

Daniel

별로예요: 청결 상태
2023년 11월에 4박 숙박함

4/10 - 별로예요

Fred

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It said kitchenette but no plates or silver ware, As we were leaving a cockroach came from under the bed
2023년 11월에 5박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 28일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
Better Communication
I called to cancel my booking which the hotel told me they would cancel it. They failed to communicate that we would still get charged and they still checked in the room and charged as an accommodation and not as a No-Show. Front Desk also had little to no experience on booking business travels. Looks like hotel needs to put better effort on training front desk.
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 20일
Hi Traveler,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 - 좋아요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful
It was a nice stay it was nice and quiet
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

MURAKI

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Staff
Horrible staff and motel. Didn't even step foot into the property. Had to call my bank for a refund. What a waste of time.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 13일
Hi Charles,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 - 훌륭해요

Marriah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함

10/10 - 훌륭해요

Brandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Giacomo

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean & Convenient
Great location from the airport and close to a grocery store and lots of fast food. Our room was clean and the bed comfortable. No issues.
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 6일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 - 별로예요

Nicki

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk is very rude and the place wasn’t clean. Flood wasn’t swept and I found bugs.
2023년 10월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 30일
Hi Nicki,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 - 괜찮아요

Jorge

Thank you so much
They have walk-in showers and the front office has a really employees
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 30일
Hi Jorge,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

8/10 - 좋아요

Enrique Carlos

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The front desk people are attendable to your needs but sometimes or a bit Moody but overall they are nice okay people to understand your needs overall the place is okay but some things need to be better clean like the AC system bathroom vent. Five stars if this we're taking care of overall you guys are great
2023년 10월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 24일
Hi Enrique Carlos,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 - 괜찮아요

Courtney

좋아요: 청결 상태
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Brianna

2023년 10월에 2박 숙박함

4/10 - 별로예요

Jessica

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Beds are super uncomfortable for the price they charged us for the room.
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 10월 17일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 - 너무 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The floor was so dirty that my bare feet were black in 20 minutes.
2023년 10월에 5박 숙박함
답변 제공: Nancy Y. 님, 2023년 10월 17일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Less Lesa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean quiet
2023년 9월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 6일
Hi Less Lesa,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 - 좋아요

Vandaira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had to get new keys twice, otherwise nice stay
2023년 9월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 6일
Hi Vandaira,Thank you for positively rating your stay!!Lilith#Team6

2/10 - 너무 별로예요

Misty

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I was very unhappy when I arrived and checked in, to my 1-queen studio w kitchenette, to find only a full-size bed. This hotel advertises full-sized beds as queen-size. I measured the bed wit my iPhone measuring app to verify it was not just my eyes playing tricks on me. Not cool! I previously stayed in a double queen room at this same location and was very happy with that room. The beds were true to size queens and the double queen and very comfortable. This was a less expensive room then the studio mentioned above. Had I known what the studio was going to be like, I would have opted for the less expensive double queen. Immediately upon seeing the studio I called the front desk and expressed that I was not happy with the studio. They would not allow me to switch rooms to the less expensive double queen, which their website showed available units, but did offer me a full refund. Still, the refund took over a week to reflect back to my bank, I had to go through the trouble of finding another hotel last minute, and I had to spend extra money I wasn’t planning to spend. This would have been easily avoidable if Motel 6 had just provided what they advertised.
답변 제공: Brand Experience Team 님, 2023년 10월 6일
Hi Misty,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 - 너무 별로예요

Yvonne

별로예요: 직원 및 서비스
2023년 9월에 4박 숙박함

2/10 - 너무 별로예요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sucky prices
Well let me start off by saying it’s nice here but not for the price it’s asking I’ve got up to 115 a night and these rooms are not worth that price I had to ask for dishes and cooking stuff but when I booked I’m line it said I had a full kitchen which was a lie and I a h night just keeps going up and up I’m only here cause I’m waiting on my apartment to be ready and I’ve been here not even a week and cost about it maybe more than 1000
2023년 9월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 28일
Hi Amanda,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 - 괜찮아요

Kathleen

2023년 9월에 1박 숙박함

8/10 - 좋아요

Adan

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Terry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Topacio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean, but it had a humid smell that I was able to mask with air fresheners and Lysol ( just for my peace of mind). Only thing that comes with each hotel/motel was hearing loud slamming, and yelling on Saturday night but was able to fall asleep at 12:00 am.
2023년 8월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 28일
Hi Topacio,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 - 훌륭해요

Aline

Great location and wonderful customer service
2023년 8월에 6박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 21일
Hi Aline, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very nice and makes sure you are taken care of
2023년 7월에 5박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 21일
Hi Stephanie, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 - 훌륭해요

Aline

2023년 7월에 9박 숙박함

6/10 - 괜찮아요

vang

Was noisy
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 7일
Hi Vang, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함

4/10 - 별로예요

Casey

연인과의 여행
별로예요: 청결 상태
It’s was noisy and alarms were going off all night
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 25일
Hi Casey, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 - 괜찮아요

Nicole

연인과의 여행
좋아요: 직원 및 서비스
Room was ok with refrigerator/microwave and good counter space. Bed was comfortable. Bathtub had used soap left on the tub from previous renter. Saw one bug on the floor when I was leaving, told the front desk at check out so hopefully they spray. Would stay here again.
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 17일
Hi Nicole,We are glad you had a positive experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 - 너무 별로예요

Dakota

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함

4/10 - 별로예요

Isaac

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff rude,
2023년 4월에 1박 숙박함
답변 제공: Ali Team 6 님, 2023년 4월 22일
Hello Isaac we are very sorry to hear of this and take this very seriously. We thank you for taking the time to leave us a review and will be using your feedback to make the necessary improvements. Hope to give you a better experience in the future!

2/10 - 너무 별로예요

Kathleen

2023년 3월에 1박 숙박함
답변 제공: Ali Team 6 님, 2023년 4월 22일
We are sorry to hear that your experience wasn't what we hope it would be. We hope to be able to give you a 5/5 stay in the near future!

6/10 - 괜찮아요

marisa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I had a bad rash from bed bugs. However manager is really helpful
2023년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 3일
Hi Marisa,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 - 좋아요

Andre 님, Maple Heights

2023년 3월에 1박 숙박함
답변 제공: Ali Team 6 님, 2023년 4월 4일
Thank you Andre for the review!