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레지던스 새들리버 바이 메리어트 여행 후기

3 out of 5
레지던스 새들리버 바이 메리어트
7 Boroline Rd, Saddle River, NJ

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 350개 이용 후기 중 184개" "
평점 8 - 좋아요. 350개 이용 후기 중 88개" "
평점 6 - 괜찮아요. 350개 이용 후기 중 37개" "
평점 4 - 별로예요. 350개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 350개 이용 후기 중 20개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Mun Suk

좋아요: 직원 및 서비스
2019년 5월에 2박 숙박함
답변 제공: ksutton 님, 2019년 7월 3일
Thank you for your recent response.We appreciate your recent feedback. Please let us know what we could have done to make your stay more enjoyable. We hope to see you in the near future. Best, Saddle River Team

8/10 - 좋아요

MINSOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and convenient for JFK airport
Comfortable stay and easy and fast to go to JFK airport.
2018년 6월에 1박 숙박함
답변 제공: Lori Brown 님, 2018년 6월 14일
Thank you you for staying with us and completing a survey of our hotel. Saddle River is a great area, quiet and convenient.

10/10 - 훌륭해요

Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice looking, large room, full featured kitchen. Bring water and snacks. Elevator was out of service.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tyler

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always stay here when I visit for training at the facility down the street. I never have had any bad experiences with this establishment. Thank you again.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Eulalia 님, HIALEAH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safety wasn’t quite there. Fire doors were left open, the building entrance doors were left open. Management stated they were in the process of repairing the doors. Otherwise was a really nice stay
2024년 3월에 6박 숙박함

2/10 - 너무 별로예요

Christina

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No hot water, lots of ants, not safe
We arrived late one night for a two night stay but ended up switching hotels. There was no hot water and we went to the front desk person who told us they would “restart” the boiler. Still no hot water and the next morning, we checked again and the front desk staff said they were getting a new boiler but the engineer wasn’t available for another day. No apologies, no sympathy, just statements. On top of that, there were ants all over the kitchenette. The staff said we could switch rooms but all bottom floors might have ants. Most card readers outside of the buildings were damaged, ans inoperable so anyone could access each building.
2024년 1월에 2박 숙박함
답변 제공: Stephanie Dietz 님, 2024년 3월 6일
We are so sorry that your stay was less than perfect. We apologize for our hot water problems. This was out of our control...but has been completely correct. Rest assured, if you give us another chance the shower will be wonderful

10/10 - 훌륭해요

Syed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay thanks
2024년 1월에 5박 숙박함
답변 제공: Stephanie Dietz 님, 2024년 3월 6일
Thank you for staying with us. We look forward to your return visit

10/10 - 훌륭해요

Stanley

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Stephanie Dietz 님, 2024년 3월 6일
Thank you for staying with us. We look forward to your return visit

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, the stay was fine.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Gary

2023년 10월에 6박 숙박함

2/10 - 너무 별로예요

Lonnie

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I was very dissatisfied with this property. I generally travel at least one time per month Rooms were unsafe toilets were low and there were no grab bars. Grab bars in shower were not ADA COMPLIANT There was only 1 bar in shower which made it exceedingly difficult and unsafe Toilet tissue was not available. There were no cleaning services so the garbage is not removed additional garbage bags were not available. When I called the desk, they told me that they don’t clean rooms unless it’s a stay is more than five days and then I could obtain the garbage bags if I came to the office which was in another building. We are 77 and 80 years old respectively, I am disabled, and I was never informed that I had to go to a different building to obtain services and that the rooms would not be cleaned or at least trash removed. This property needs a great deal of improvement and I’m disappointed that I spent over 700 for this stay.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Vanessa

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was not the cleanest facility. There was a distinct smell that permeated the building (especially the common areas) and while our room was otherwise clean, there was a significant amount of what looked like dog hair (2-3" in length, black and coarse). I noticed a number of folks with dogs on the property and I suspect that both the smell and the hair were the result of the dogs.
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Coral Lyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Just okay
The staff was just doing what they had to, no extra. The facility is a bit dirty and very old, not desirable for me to stay again.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Trash in hallway kinda smelled. No towels exchanged or garbage removed from room windows weren’t in tracks upon arrival. Had to reinstall them to close.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Santosh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not worthy
2023년 9월에 5박 숙박함

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Front Desk inattentive.
The front desk staff was extremely inattentive. They stood and chatted with a long line of people standing in front of them.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a very relaxing environment in a convenient location.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Susan

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love it there ! Wonderful staff and very helpful . Location perfect 👍 Rooms very big and clean . Kitchen perfect . Bed very good . Breakfast very very good !
2023년 8월에 8박 숙박함

10/10 - 훌륭해요

Shanna

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean grounds and rooms. The staff are friendly and helpful. The breakfast is great. Amenities are a good value. I’ve enjoyed my time here. I would definitely stay here again.
2023년 8월에 7박 숙박함

4/10 - 별로예요

Denise

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Location needs updating thru out
This Residence Inn is in need of some much needed updating. We had to switch from a studio with a separate bedroom to a room with no separation because only the bedroom area had any air conditioning. This is unacceptable in the middle of August. The breakfast area also was not air conditioned.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Tyler

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is great.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Verik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An A-plus experience!!!!!
Omg...Everything was awesome. The staff was very friendly, especially the front desk staff. I was going through a situation because of a reservation error that another hotel messed up on. They were very empathetic, understanding, and helpful. Everything from the lobby to the room was very clean, fresh, and comfortable. The pool was great and I loved that there was games for the kids to play. The food was very tasty and the staff kept the area clean. I will definitely be coming back. Thank you for everything.
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 22일
Thank you so much for the review, we are glad you enjoyed your stay! See you soon.

10/10 - 훌륭해요

Loay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 22일
Thank you so much for the review!

4/10 - 별로예요

Stephanie

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Diana

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Fatma 님, Detroit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We felt at home away from home
2023년 6월에 28박 숙박함

10/10 - 훌륭해요

Sorilbran

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it. It was a bit humid so the carpet stayed just a little damp and the floor of the kitchenette too. But it was a quiet, comfortable stay. Plus, fun activities for kids.
2023년 7월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 8월 22일
Thank you so much for the review! We are glad you enjoyed your stay!

2/10 - 너무 별로예요

John

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was rats and issues with the room and the customer service was disgusting. How a manger could listen to the issues I said including my kids eating food that the rats were in and not do anything besides call the cops on me for me being annoyed with how they treated us about the situation absolutely disgusting
2023년 7월에 2박 숙박함

8/10 - 좋아요

sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Could use some upgrading carpet bathrooms.
2023년 7월에 4박 숙박함
답변 제공: Front Desk 님, 2023년 7월 18일
Thank you for your feedback.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No elevators!
2023년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 7월 18일
Sorry you were not able to find the elevators which are located in the middle of each building.

2/10 - 너무 별로예요

Victor

2023년 7월에 2박 숙박함

4/10 - 별로예요

Sameh 님, Cairo

출장 여행
별로예요: 청결 상태
Had an attack of ants in the room that ruined all the food I prepped for the kids and it was all over my bag too. I complained but nothing was done so i left early. Also the room had a weird smell
2023년 6월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 7월 5일
Thank you for taking the time to write a review, the engineer did go the room and treat it for ants and we did offer a room change.

10/10 - 훌륭해요

Louis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was extremely nice and the rooms were clean. The staff were helpful and courteous.
2023년 6월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 7월 2일
Thank you so much, we are glad you enjoyed your stay!

2/10 - 너무 별로예요

Marlena

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Maria

2023년 6월에 1박 숙박함
답변 제공: FD 님, 2023년 7월 18일
Please reach out to the hotel to provide details for the poor review.

4/10 - 별로예요

Patricia

The room was damp. The halls smelled of cigarettes.
2023년 6월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 6월 27일
Thank you for the review, I wish we had been aware during your stay and could have remedied it for you. Have a great Summer!

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very clean and comfortable. The area outside was well kept and safe. My only complaint was the food served for breakfast. It was terrible. I was hoping for a good meal because I had a long drive ahead of me and didn't want to stop to get food. I couldn't find anything to eat that was acceptable. Even the pastries were awful.
2023년 6월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 6월 21일
Thank you for taking the time to review, our buffet breakfast has many options from fresh fruit to local baked items delivered daily, cereal, oatmeal and yogurt bar with all of the toppings and 3 hot items that vary daily from scrambled eggs to fresh toast and of course make your own waffles!

10/10 - 훌륭해요

David M.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 6월 17일
Thank you so much we are glad you enjoyed your stay!

8/10 - 좋아요

Damon

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The games and activities that were set up for the residents.
2023년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 5월 31일
Thank you so much for taking the time to write a review! We are so happy you enjoyed our Outdoor games!

10/10 - 훌륭해요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and affordable
Easy to find and very comfortable two bedroom, which was more economical than getting several rooms at a wedding venue several miles away.
2023년 5월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 5월 18일
Thank you so much for the review! We are glad you enjoyed your trip!

6/10 - 괜찮아요

Erica

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Not so good ...
The staff at the desk were all super nice and helpful, quick to offer up dining suggestions and help with info on our nearby activity plans. Once we got to our room things went downhill. We checked in late or else we would have complained and asked to be moved. There was hair in our bed. My husband talked me down by saying they were "fine body-type hairs" and that they probably stuck in the sheets while washing so I let that go. When I got out of the shower and opened up a towel to dry off there was a huge knot, tangle of women's hair stuck in my towel and it really grossed me out. We were very unhappy with the overall stay as the mattress was also horrible. Unfortunately, I probably wouldn't stay here again.
2023년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 5월 31일
Thank you for taking the time to write a review, I apologize we didn't live up to your expectations this time. As a teachable moment we have alerted housekeeping manager to address it. Thank you

2/10 - 너무 별로예요

Jasmine 님, briarwood

별로예요: 청결 상태, 직원 및 서비스
Bad customer service
2023년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 5월 10일
I am sorry you had a negative experience, can you provide further details so it can be addressed.

10/10 - 훌륭해요

Lucianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 5월 31일
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

10/10 - 훌륭해요

Takashi

2023년 4월에 14박 숙박함
답변 제공: Front Desk 님, 2023년 5월 31일
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

10/10 - 훌륭해요

Skye

2023년 4월에 4박 숙박함
답변 제공: Front Desk 님, 2023년 5월 31일
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

8/10 - 좋아요

Ariel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There's really nothing to do near the hotel it's for not kid friendly if you want to get away quiet no interruptions good place for that
2023년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 5월 18일
We would have loved to assist you in finding activities to do with your family, we have a list available at the front desk. Our hotel is on 10 acres with a basketball court, outdoor pool & outdoor games. We are within walking distance to trails and a bounce park and a short drive to America Dream which offers amusement park, ice rink, aquarium, water park and many other family activities.

10/10 - 훌륭해요

Jason

2023년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 5월 31일
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!

10/10 - 훌륭해요

Keith C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and location.
2023년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 5월 31일
Thank you so much for taking the time to write a review! We are glad you enjoyed your stay!