My experience had highs and unfortunate lows. The sweet lady doing housekeeping was wonderful, i wish I remembered her name. She brought warm blankets to my room with a smile and friendly conversation. The front desk evening person I was less than impressed with. At check in she stated "if you need anything I will get it for you, if I'm able." As in please don't bother me. Both evenings in my coming and going from the property not only was she kicked back with her feet up, she never looked up from her phone, not once, I came and went at least 3 times each evening, totalling 12 missed opportunities to be the friendly face of your chain, sadly that was not the case.