The staff were super friendly & very accommodating. The room was as advertised. The beds/pillows were incredibly comfortable! The fridge was cold and so was the AC. The bathroom is small with only a shower insert. Decent sized TV with basic channels & coffee maker in the room, There are also adjoining rooms available if you have a large family/group (that wasn't well advertised but I often look for that). Only one elevator, so it was quite busy at check-in/check-out time, but our stay was quiet and relaxing. Breakfast area only has 6-7 tables so you might need to wait or make a tray and head back to the room. Coffee/tea/juices/milk, waffle station, sausages & eggs, bagels/toast/english muffins, yogurts, fruit, & cereals too. Try Old Chicago as a close restaurant/tap house for dinner. Very close by and great food. I'd stay here again.