슈피리어룸, 전망 | 테라스/파티오

NH 컬렉션 살라망카 팔라시오 데 카스테야노스 여행 후기

4 out of 5
NH 컬렉션 살라망카 팔라시오 데 카스테야노스
Calle San Pablo, 58, Salamanca, Salamanca

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 395개 이용 후기 중 289개" "
평점 8 - 좋아요. 395개 이용 후기 중 78개" "
평점 6 - 괜찮아요. 395개 이용 후기 중 22개" "
평점 4 - 별로예요. 395개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 395개 이용 후기 중 3개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanks for your kindness!
NH is always the best choice. Most of the things are much better than average. I don't remember the name of receptionist who wears glasses, she is amazing and kind. It was my birthday and they prepared for me pretty brownie cakes and wrote for me letter! Good view and good service but the outside is bit noisy.
2019년 1월에 1박 숙박함
답변 제공: Remedios Madrid 님, 2019년 1월 21일
Dear guest, Thank you so much for taking the time to share your impression about the hotel online It is a pleasure for me to read such a positive comment as yours. Providing our guests a great stay is our main goal and we feel really proud that the staff have helped to reached it. I will personally congratulate Elda. I am sure it will be the best motivation for his to continue providing same high level of service. We look forward to welcoming you again soon. Best regards,

10/10 - 훌륭해요

Sojeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
재방문 의사 있어요. 강추합니다
살라망카 중심에 위치한 고급스러운 호텔입니다. 산 에스테반 수도원 앞이라 시내전망방으로 신청하시면 유럽특유의 분위기도 즐길 수 있고요. 조식은 신청하지 않아서 모르겠지만 훌륭한 호텔이었어요.
2019년 1월에 2박 숙박함
답변 제공: Remedios Madrid 님, 2019년 1월 17일
Dear guest, Thank you very much for sharing with us your experience in our hotel NH Palacio de Castellanos. It´s a pleasure to know that you enjoyed our fantastic location in Salamanca, specially our rooms with views. We really hope you provide us a second change to welcome you soon back With kind regards

8/10 - 좋아요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

audra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Salamanca was just a stopping point for us in our way to Madrid. I am SO glad we did. This little walkable city was one of my favorite places in our 3 weeks of Spain and Portugal. I can’t say enough about the NH Collection Salamanca! It’s old but beautiful and the staff is top notch! The location can’t be beat and breakfast was great! We definitely hope to make it back for more than one night.
2024년 3월에 1박 숙박함
답변 제공: Remedios Madrid-General Manager- 님, 2024년 3월 8일
Dear AudraFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it. I am sure it will be the best motivation for them to continue providing same high level of service. We look forward to welcoming you again soon. Best regards,

8/10 - 좋아요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful building in a stunning location. Our room faced the convent and the view was wonderful. The room was large, well appointed and the bed comfortable. The breakfast buffet was good but sadly the tea and coffee arrangements weren’t that easy with him t water in a jug to make tea. Parking was expensive.
2024년 2월에 1박 숙박함
답변 제공: Remedios Madrid-General Manager- 님, 2024년 2월 29일
Dear ValeriaFirst of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us.. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it.We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A vista dos quartos para o mosteiro. Lindissima
2024년 2월에 2박 숙박함
답변 제공: Remedios Madrid-General Manager- 님, 2024년 2월 26일
Estimado SergioLe damos las gracias por su opinión y por recomendar nuestro hotel a otros usuarios.Nuestra mayor recompensa es ver que los clientes se marchan satisfechos y sorprendidos con nuestros servicios.Esperamos volver a verles de nuevo pronto en nuestro hotel.Reciba un cordial saludo

10/10 - 훌륭해요

Carl 님, Lancaster

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish I could give this place more than five stars.
2024년 2월에 2박 숙박함
답변 제공: Remedios Madrid-General Manager- 님, 2024년 2월 26일
Dear CarlWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

6/10 - 괜찮아요

MARTHA E.

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Howard

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely hotel. The front entrance however is not handicap accessible so be advised (there may be an entrance in the rear which is handicap accessible so I would check). The parking is in the rear of the hotel and a staff member parks your car--very, very nice.
2024년 1월에 4박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 2월 1일
Dear HowardWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - 괜찮아요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El hotel está muy bien , algunas cosas un poco viejas pero cómodo y bien atendido
2024년 1월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 17일
Estimado MartínMuchas gracias por su valoración y comentario sobre su reciente estancia en nuestro hotel. Aunque parece que hemos cubierto en parte sus expectativas veo que aún tenemos áreas de mejora y en ello nos esforzaremos. Muchísimas gracias por su ayuda. Saludos cordiales.

10/10 - 훌륭해요

Gilles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 25일
Dear GillesWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 - 훌륭해요

Manuel

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of our favourite hotels on our trip. Very friendly and efficient staff. The room was spacious and perfect for us (including our dog). We will defenitely make use of NH Collection hotels again
2024년 1월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 11일
Dear ManuelFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, and the staff have helped to reached it.I am sure it will be the best motivation for his to continue providing same high level of service. We look forward to welcoming you again soon. Best regards,

2/10 - 너무 별로예요

ortmans

2024년 1월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 12일
DearOrtmansThank you for choosing the NH Collection Palacio de Castellanos during your recent visit to Salamanca. One of our key priorities is to provide the high level of friendly and courteous service and we are truly sorry to learn that your stay with us is not as expected. If you could write more details in your feedback always help us to improve and give to future guest a high quality services.Have a wonderful day

10/10 - 훌륭해요

Isabel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous
NH is impecably clean, comfortable and great location, it could be a 5 star hotel.
2024년 1월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 16일
Dear IsabelFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 - 훌륭해요

sarah 님, los angeles

2024년 1월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 16일
Dear SarahWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards

10/10 - 훌륭해요

Jeanne Marie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with ideal location. Accommodating staff. Decent breakfast.
답변 제공: Remedios Madrid-General Manager- 님, 2024년 2월 26일
Dear JeanneWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Campos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 25일
We cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

6/10 - 괜찮아요

Miguel

2023년 11월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 25일
Estimado MiguelMuchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludo

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel in a beautiful city
Very nice hotel in a perfect location. If you are there as a tourist you couldn’t pick a better situated hotel within walking distance to the tourist sites. Salamanca is a beautiful city as is the hotel. We had a pleasant stay at the hotel in October, there was a delay in getting the heat on when it turned cold but it was resolved within a day.
2023년 10월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 26일
Dear DeborahFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.Remedios Madrid -General Manager

10/10 - 훌륭해요

Tony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First class hotel, great staff but parking is a nightmare!
2023년 12월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2024년 1월 26일
Dear TonyWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - 괜찮아요

Norma 님, Monterrey

단체 여행
좋아요: 편의 시설/서비스
Todo estuvo muy bien solamente el checking muy confuso porque traíamos carro y maletas y no sabíamos cómo hacerle para llegar al hotel al estacionamiento muy complicado nadie nos puede explicar y tuvimos que subir muchas escaleras con las maletas y traíamos mis maletas grandes puerto
2023년 11월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2023년 11월 20일
Estimada NormaMuchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer y poner atención en los aspectos que podemos mejorar. Lamentamos la impresión que se lleva de su estancia con nosotros, por lo que esperamos tener la oportunidad de mejorar su experiencia en un futuro cercano.Esperamos poder recibirle de nuevo en muchas otras ocasiones y poder proporcionarle una estancia memorable como nos gustaría. Atentamente

10/10 - 훌륭해요

Juan Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will stay again and again
2023년 11월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2023년 11월 13일
Dear Juan José,We cannot thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es precioso y muy cómodo. El servicio de desayuno estuvo fenomenal y los empleados encantadores.
답변 제공: Remedios Madrid -General Manager- 님, 2023년 11월 7일
Estimada MariaGracias por compartir con nosotros su opinión sobre su pasada estancia en nuestro hotel NHC Palacio de Castellanos, cada observación que nos ha dado como la ubicación, el desayuno, y el personal, son fundamentales para conocer cuál es la percepción que se llevan nuestros huéspedes tras su estancia en nuestro Hotel. Valoramos mucho su contribución y esperamos que a nuestros futuros huéspedes les sirva como guía para conocernos un poquito más. Esperamos que regrese pronto y le prometemos que continuaremos trabajando con el mismo entusiasmo para seguir ofreciendo estancias 100% recomendables.Reciba un saludo

10/10 - 훌륭해요

Francisco 님, Santa Cruz de la Sierra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just stay for one night, but the room was great with a very comfortable bed. The hotel is also very well located, in front of St Esteban’s church.
2023년 10월에 1박 숙박함
답변 제공: Remedios Madrid-General Manager- 님, 2023년 11월 6일
Dear FranciscoFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

6/10 - 괜찮아요

Åsa

별로예요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Remedios Madrid-General Manager- 님, 2023년 11월 6일
Dear AsaWe are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.

10/10 - 훌륭해요

Yakov

2023년 9월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager- 님, 2023년 11월 13일
Dear YakovThank you so much for taking the time to share your impression with Expedia Travelers.We are looking forward to welcome you back at NH Collection Palacio de Castellanos for leaving us take care of you during your next visit to Salamanca. Best regards,

10/10 - 훌륭해요

Amanda

2023년 10월에 1박 숙박함
답변 제공: Remedios Madrid-General Manager- 님, 2023년 10월 20일
Dear Amanda,Thank you very much for taking the time to share your pleasant experience and rating of the hotel. On behalf of the entire team, thank you very much for your generosity. It has been an enormous pleasure to have you stay with us and we can only hope to have the opportunity many more times. Until then, please accept our best regards

6/10 - 괜찮아요

John

좋아요: 청결 상태, 객실의 편안함
Overpriced
Good location.Surprised that guests think the breakfast is good as I found it poor-value compared to similar Spanish hotels.Interestingly front desk was more interested in selling breakfast than providing information.No replacement of room refreshments during the stay.Over priced compared to better hotels.
2023년 10월에 3박 숙박함
답변 제공: Remedios Madrid-General Manager- 님, 2023년 10월 20일
Dear JohnFirst of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 - 훌륭해요

andres felipe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 10월 9일
Estimado Andres Felipe,Apreciamos su fabulosa valoración sobre nuestro hotel NHC Palacio de Castellanos.Todo el equipo trabaja para ofrecer a nuestros clientes estancias 100% satisfactorias y puntuaciones como la suya son la perfecta motivación para continuar trabajando en la misma línea.Esperamos que ésta sea una de muchas mas visitas.Reciba un cordial saludo

8/10 - 좋아요

Daniel 님, Ottawa

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 10월 2일
Estimado Daniel,Muchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludoRemedios Madrid -Directora

8/10 - 좋아요

Ayala

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not too comfortable.
2023년 9월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 9월 26일
Dear Ayala,First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hermoso hotel
Es un hermoso hotel, céntrico, con personal muy amable y un desayuno rico. Lo recomendamos ampliamente
2023년 9월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 9월 22일
Estimada Adriana,Muchas gracias por compartir su experiencia con nosotros y con el resto de viajeros de la comunidad Hotels.com. Nos alegra saber que destaca nuestro trato por encima de todo, todo el equipo piensa que esta es la clave para que todos los huéspedes se sientan como en casa.Les deseamos una feliz semana.Atentamente,

10/10 - 훌륭해요

yves

2023년 9월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 9월 16일
Dear Yves,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

6/10 - 괜찮아요

실제 이용하신 고객

2023년 9월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 9월 13일
Estimado usurio Hotels.com,Muchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludo

10/10 - 훌륭해요

Miguel Ángel

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hay peros, excelente atención y magnificas instalaciones. El personal de terraza competente y presta un gran servicio de forma profesional.
2023년 8월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 9월 13일
Estimado Miguel Angel,Muchas gracias por compartir su experiencia con nosotros y con el resto de viajeros. Nos alegra saber que destaca nuestro trato por encima de todo, todo el equipo piensa que esta es la clave para que todos los huéspedes se sientan como en casa.Esperamos volver a contar con su confianzaAtentamente,

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Splendido hotel nella splendida Salamanca
Bellissima struttura,, un palazzo storico pieno di fascino. Hotel preso in offerta abbiamo alloggiato in superiore, situato in pieno centro vicino alla cattedrale e all'università. Camere spaziose e mo;to pulite. Per chi arriva in auto l`hotel non ha un park ma un park è situato a pochi metri dalla struttura. Ottima l`accoglienza, Impeccabile la reception. Abbiamo avuto un problema con l`aria condizionata ci hanno subito cambiato la camera senza alcun problema. Non abbiamo fatto colazione ma abbiamo utilizzato la terrazza che affaccia sulla bellissima piazza per un drink.
2023년 8월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 29일
Dear Antonio,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A gem of a hotel in a gem of a town
Lovely hotel in a lovely location. Staff were very helpful and friendly. Didn’t have to worry about parking car, it was all taken care of. I would stay here again.
2023년 8월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 24일
Dear Anthony,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Emilio 님, Freeport

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff, food, drinks, rooms.
2023년 8월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 24일
Dear Emilio,We can not thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We can not wait to welcome you back soon,Warm regards,

8/10 - 좋아요

Dominique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cet hôtel est très bien situé pour visiter Salamanque à pied. L’accueil et le service sont très corrects. La chambre et la salle de bain sont un peu vieillottes et demanderaient à être rafraîchies mais restent vastes et fonctionnelles. Le petit déjeuner est très varié et d’excellente qualité. Le principal problème de cet hôtel est l’insonorisation quasi inexistante et le bruit qui en résulte. De plus notre chambre était contre la buanderie (la 207) donc très bruyant à cause du ménage qui démarre très tôt ! Dommage….
2023년 8월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 21일
Cher Dominique,Tout d'abord, je tiens à vous remercier d'avoir pris le temps de commenter notre Hôtel et les services rendus. Nous apprécions grandement votre opinion pour le processus d'amélioration continue et comme base pour rendre le séjour de nos clients plus agréable à chaque fois. Nous sommes désolés de savoir que certains aspects n'étaient pas à votre entière satisfaction. Nous espérons vous voir dans un proche avenir et je reste à votre disposition pour tout ce dont vous pourriez avoir besoin. Mes meilleures salutations,

6/10 - 괜찮아요

Thomas 님, Woodbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No elevator from street up 20 steps to check in desk.
2023년 8월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 9일
Dear Thomas,Thank you for the trust you have placed in our hotel NH Collection Palacio de Castellanos and for taking the time to write to us in detail the problem you experienced whilst staying with us.Regret to know you didnt enjoy our beautiful and old palace because of the steps, we have photos in Expedia web where you could have seen the building and the entrance.We remain at your disposal for anything you may need. My very best regards,

10/10 - 훌륭해요

Stig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 3일
Dear Stig,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

gerardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 3일
Estimado Gerardo,Le damos las gracias por su opinión y por recomendar nuestro hotel a otros usuarios.Nuestra mayor recompensa es ver que los clientes se marchan satisfechos y sorprendidos con nuestros servicios.Esperamos volver a verles de nuevo pronto en nuestro hotel.Reciba un cordial saludo

8/10 - 좋아요

Laurence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal Salamanca hotel.
We spent two nights at this lovely hotel during our first visit to Salamanca. The palazzo has been beautifully renovated and is very comfortable. It is in a very convenient location close to all that is important to visit in Salamanca.
2023년 7월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 1일
Dear Laurence,I would like to thank you for sharing your opinion with booking travelers. It is very important for us to know our guest’s experiences, because all that information helps us to improve the quality of our service It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 직원 및 서비스
Buen hotel, buen equipamiento, sabanas buenas, toallas terribles, gente súper amable
2023년 7월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 8월 1일
Estimado Robert,Gracias por compartir con nosotros su opinión sobre su pasada estancia en nuestro hotel NHC Palacio de Castellanos, cada observación que nos ha dado como el equipamiento de nuestras habitaciones o la calidad de los amenities son fundamentales para conocer cuál es la percepción que se llevan nuestros huéspedes tras su estancia en nuestro Hotel. Valoramos mucho su contribución y esperamos que a nuestros futuros huéspedes les sirva como guía para conocernos un poquito más. Esperamos que regrese pronto y le prometemos que continuaremos trabajando con el mismo entusiasmo para seguir ofreciendo estancias 100% recomendables.Reciba un saludo

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 7월 28일
Estimado usuario Hotels.com,Primeramente, quiero agradecerle el haberse tomado unos minutos de su valioso tiempo en compartir su experiencia con otros usuarios. También nos sentimos felices de comprobar por su puntuación la gran estancia que disfrutó en nuestro hotel. Estaremos encantados de volver a recibirle en NHC Palacio de Castellanos en su próxima visita a Salamanca, ya sea por ocio o negocio. Reciba un cordial saludo

10/10 - 훌륭해요

jerome

2023년 7월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 7월 28일
Dear Jerome,We can not thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection Palacio de Castellanos is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We can not wait to welcome you back soon,Warm regards,

10/10 - 훌륭해요

shahram

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel & location
2023년 7월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 7월 25일
Dear Shahram,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 - 훌륭해요

Juan Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Precioso hotel y gran actitud de servicio del personal . El estacionamiento muy complicado para ir con autos grandes y después de las 9 no hay quien pueda auxiliar para el estacionamiento
2023년 7월에 1박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 7월 22일
Estimado Juan Carlos,Le damos las gracias por su opinión y su fantástica valoraciónNuestra mayor recompensa es ver que los clientes se marchan satisfechos y sorprendidos con nuestros servicios.Le pedimos disculpas por el inconveniente de nuestro parking, siempre que son vehículos grandes les ofrecemos distintas alternativas, como aparcar en el parking publico Reyes de España para evitar que ustedes tengan que maniobrar dentro del nuestro en caso de que lo hagan fuera de su horario de trabajoSerá un placer volver a recibirleReciba un cordial saludo

10/10 - 훌륭해요

Caitlin

2023년 7월에 7박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 7월 20일
Dear Caitlin,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 - 훌륭해요

Federico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic visit to Salamanca
It was the perfect location, very walkable to the Plaza Mayor & the Roman Bridge. Our view of the convent was amazing. However, we did have construction noise wake us up on a Friday morning at 8am. Luckily, there seems to be no noise on the weekends. The service at the hotel was excellent & we were able to enjoy valet parking. Highly recommend & we would definitely stay here again.
2023년 7월에 2박 숙박함
답변 제공: Remedios Madrid -General Manager 님, 2023년 7월 17일
Dear Federico,Thank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedback will encourage all the team to keep bringing excellence to hospitality.Best regards,