암막 커튼, 무료 WiFi, 침대 시트

홈타운 스튜디오 바이 레드 루프 세일럼, 오리건 여행 후기

2 out of 5

이용 후기

5.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 126개" "
평점 8 - 좋아요. 1000개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 230개" "
평점 4 - 별로예요. 1000개 이용 후기 중 176개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 236개" "

6.0/10

청결 상태

6.6/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Kathryn 님, 2024년 3월 24일
Thank you for staying with us! We hope to see you again.

4/10 - 별로예요

Ramzi

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price.
2024년 2월에 7박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 26일
Dear Ramzi,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the room rate. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

4/10 - 별로예요

aivie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sticky floor, you can hear noises.
2024년 2월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 23일
Hi Aivie,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salem, OR. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 - 너무 별로예요

Balraj

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 9일
Hello Balraj, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Jose

2024년 1월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 9일
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2023년 12월에 7박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 30일
Hello Timothy, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Salem, OR. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red roof team as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 29일
Hello Stephen, The staff at the HomeTowne Studios by Red Roof Salem, OR and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Clarice

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 29일
Hello Clarice,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Salem, OR. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable
2023년 12월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 2일
Hello Stephen,Thank you for taking a moment to share your feedback regarding your recent visit at the HomeTowne Studios by Red Roof Salem, OR. It is so rewarding to read that you enjoyed the comfortability of your room. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management

10/10 - 훌륭해요

Isiah

2023년 12월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 19일
Hi Isiah,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salem, OR. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 - 훌륭해요

Charles

2023년 12월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 13일
Thank you, Charles, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Salem, OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 20일
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Girlie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet big rooms
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 19일
Dear Girlie,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Salem, OR. I'm so glad we earned your 4/5score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our quiet and big room. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Kasondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 18일
Hello Kasondra, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

DORINA

좋아요: 직원 및 서비스
Exelenteeeeee nice and clean , thanks to who ever clean this to Amazing
2023년 9월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 26일
Hello Dorina,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Salem, OR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the spotlessness of your room. I am glad that you had a extremely pleasant stay, prompting your 5/5 score. Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Vinton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Upon checking I informed the front desk the bed side lamp did not work, and that the toilet was leaking around the base and it ran water all night and all day. These were never fixed nor was I offered an alternate room.
2023년 9월에 5박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 9월 21일
Dear Vinton,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALEM OR. I am sorry that your experience did not meet your expectations due to the issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jeremy

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
even mopped the floors. Cheap, old, uncomfortable sheets and beds. No working ice machine. Staff were rude and unprofessional. WORST place I' ve ever stayed in the entire state.
2023년 8월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 9월 7일
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Salem, OR, Jeremy. I am sorry that your experience did not meet your expectations. You stated that the faulty ice machines and the old sheets, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays at ant of out Red Roof locations.Very truly yours,XaoRediResponse Specialist

8/10 - 좋아요

Ava

2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 25일
Thank you for taking a moment to leave a review, Ava. The staff and I at the HomeTowne Studios by Red Roof Salem, OR appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
better for longer stays
Be ready to pay 100$ deposit that will later be returned to you. no breakfast but there is a kitchenette. I only stayed one night, driving through, so I haven't used it.
2023년 8월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 31일
Dear valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. We appreciate your 3/5 rating. Our deposit policy is for incidental purposes. I'm sorry you weren't able too utilize our kitchenette, hope you'll be able to on your next visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed here multiple times and have never been disappointed. Excellent staff, clean room and reasonable weekly rates. Will definitely stay there again.
2023년 8월에 5박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 30일
Hi John,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Salem, OR. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our staff, rooms cleanliness and reasonable rate. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,OnielRediresponse Specialist

4/10 - 별로예요

Tim

별로예요: 청결 상태
2nd time staying here. A bit cleaner, but still very dirty. As in hair in the shower that isn’t mine. But at least the floors have been cleaned and aren’t sticky.
2023년 8월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 28일
Hello Tim,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. I'm happy you see our strides to improve our quality. It's saddening to hear that you stay fell short of your expectations due to the indicated unclean shower. Please know that we do value your business and will take your comments into consideration so that we may improve our quality.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

8/10 - 좋아요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was good except for the people above us was loud and was thumping around very loudly all night long which made it not so fun
2023년 8월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 28일
Hello Diana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. I'm glad you were pleased with your stay, resulting in a 4/5 rating. I'm sorry to hear that the room above yours was disturbing. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

8/10 - 좋아요

Mariah

2023년 8월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 9월 7일
I appreciate the time that you took to share your sentiments with us, Mariah. Our team at the HomeTowne Studios by Red Roof Salem, OR appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you at Red Roof again, should you require lodging in the future.With gratitude,XaoRediResponse Specialist

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is absolutely wonderful. Helpful and friendly. Small maintenance request was dealt with quickly and with minimal inconvenience. Would definitely recommend.
2023년 8월에 7박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 8월 25일
Dear John,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that the staff was absolutely wonderful, helpful and friendly. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Jeff

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 8월 22일
Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 - 훌륭해요

Jessie

2023년 8월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 9월 10일
Hello Jessie,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Salem, OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

10/10 - 훌륭해요

John

2023년 8월에 7박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 9월 5일
Dear John,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Salem, OR. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Ashley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean, the staff was always very friendly and helpful, No complaints here!
2023년 8월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 8월 12일
Dear Ashley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. It’s great to hear that you found our property to be clean in addition to our staff being very hospitable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

10/10 - 훌륭해요

Melinda

2023년 7월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 8월 22일
Hello Melinda, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 - 너무 별로예요

Ben

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing, Don’t trust the images and reviews!
This description for this hotel in no way matches with what you actually experience. The photos make it look very clean and spacious for a suite. These are not true suites, they are small rooms with a small kitchen setup and a fridge. The beds are very small and uncomfortable. The room is rundown and quite dirty, stains on walls and vents are filthy. The door to my room looked as though a crow bar broke it open. Behind the hotel, people are sleeping/living in their cars.
2023년 7월에 3박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 7월 28일
Hi Ben,Thank you for your recent review of your stay. You indicated you were unsatisfied with the size of the room, the size of the beds, the lack of cleanliness in the room amongst other things. Please accept our most sincere apologies for the impact it had and the impression it left with you. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us and for choosing HomeTowne Studios by Red Roof Salem, OR. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

4/10 - 별로예요

Ronald

좋아요: 청결 상태
I have never been required to sign an agreement that allowed the house to enter my room. I was today.
2023년 7월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 7월 23일
Hello Ronald,The feedback provided in your review is much appreciated. I am sorry to hear the issue you described the policies at our location hindering your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,Toni-AnnRediResponse Specialist

6/10 - 괜찮아요

David

2023년 7월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 20일
Hello David,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the HomeTowne Studios by Red Roof Salem, OR. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

4/10 - 별로예요

Michael

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No ice machine or coffee maker. Resident left dog poop in front of my door and smoked near the front of my door. People were gathering after dark in the parking lot. It appears this hotel could have housed the homeless. I would insist on being notified prior to booking if the homeless or indigent people reside there so I could choose whether or not to stay there.
2023년 7월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 16일
Hello Michael,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salem, OR. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. You indicated that there were no ice machine or coffee in the room, our apologies for any inconvenience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

Tito

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
Hotel staff are helpful, room is clean and simple,price hotel is reasonable and convenient for short stay
2023년 7월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 9일
Dear Tito,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our helpful staff, our clean rooms and all the other kind remarks highlighted are truly appreciated. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 7월 6일
Hello Danielle, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRediResponse Specialist

8/10 - 좋아요

Sheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 7월 7일
Hello Sheryl, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRediResponse Specialist

4/10 - 별로예요

Barbara

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Supposedly pet-free & smoke-free…someone had a dog that barked quite a bit, plus people were smoking outside their rooms. Every time I open our door, smoke drifted in. Also marijuana is supposed to be prohibited. Three people were smoking it two doors down from our room. For studio rooms, why aren’t there any utensils? Plus no coffee pot or hair dryer. And then linens are only replaced once a week! Motel 6 definitely has better service!
2023년 6월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 3일
Dear Barbara,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SALEM OR did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRediResponse Specialist

6/10 - 괜찮아요

Don

2023년 6월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 3일
Hello Don, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 6월 29일
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

4/10 - 별로예요

Eva

2023년 6월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 6월 22일
Hello Eva,Thank you for taking a moment to complete our survey regarding your recent stay at the HomeTowne Studios by Red Roof Salem, OR. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스
na
2023년 6월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 21일
Thank you for sharing your 5/5 rating with us, Mike. Our staff at the HomeTowne Studios by Red Roof Salem, OR was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

4/10 - 별로예요

DORIE

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property sits right on interstate 5. The room window couldn’t close properly so it was extremely loud. Multiple people sitting in the parking lot smoking. Although room was supposed to be not smoking it stunk of cigarette smoke. Property is old and outdated.
2023년 6월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 6월 19일
Hello Dorie,Thank you for your feedback following your stay with us at the HOMETOWNE STUDIOS SALEM OR. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that your stay was less than ideal. You indicated the room smelled like cigarette smoke and the window did not close properly. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRediResponse Specialist

4/10 - 별로예요

Amelia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 18일
Hello Amelia,Your review of the HomeTowne Studios by Red Roof Salem, OR was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

2/10 - 너무 별로예요

Virginia

2023년 6월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 6월 8일
Hello Virginia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Leilani

Room was small. Not very many amenities. Off the beaten track.
2023년 6월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 6월 5일
Hello Leilani,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. It's disheartening to hear that your experience didn't meet your expectations due to the size of our rooms not to your liking neither with the amenities. We will work to improve the quality of our service with your feedback in mind. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,RecordoRediresponse Specialist

4/10 - 별로예요

Tessa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible. DIRTY floors (I had to wear shoes the whole stay), blood stained bath mat, super strong fragrance, bathroom sink leaked and couldn’t be repaired until day two so I couldn’t use it, no screen in the window….I spent the whole first night itchy as can be and didn’t think I’d make it thru night two but they wouldn’t even entertain the idea of a refund. Would never stay again, and would never recommend. Worst 200.00 I’ve ever spent.
2023년 6월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 6월 10일
Dear Tessa,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SALEM OR did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRediResponse Specialist

8/10 - 좋아요

Lizet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing didn't expect not to have bath towels, and soap for shower nor shampoo, also it didn't have an iron😞
2023년 5월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 5월 17일
Dear Lizet,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALEM OR. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as a lack of toiletries and in room amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 - 좋아요

John

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 6월 2일
Hello John,I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

2/10 - 너무 별로예요

Kimberli

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
I was surprised upon my arrival with the notification that I had to pay a $100 deposit. It said nothing of the deposit in the online description and if it had I never would have chosen your hotel. The bathroom was not clean and the stopper in the bathroom sink was broken. I bed was lumpy and very uncomfortable. I didn’t sleep well at all. The freeway traffic kept me awake most of the night. Horrible experience.
2023년 4월에 1박 숙박함
답변 제공: Kathryn 님, 2023년 4월 28일
Dear Kimberli,Thank you for reaching out and letting us know about your experience here at HomeTowne studios. I apologize you did not have a pleasant experience with us. I will speak directly with the staff regarding this to ensure we get this taken care of as this is not how we run this hotel. Cleanliness is very important to us for the safety of our guests. All reservations require a deposit they have it stated in the fine print on the third party booking sites. I will reach out to the third party you booked with and see if they can post it where it is easier to find.

10/10 - 훌륭해요

Jennifer

2023년 3월에 7박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 4월 18일
Thank you for rating your stay at the HomeTowne Studios by Red Roof Salem, OR, Jennifer. The staff and I appreciate your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist