고급 침구, 객실 내 금고, 책상, 노트북 작업 공간

살렘 워터프론트 호텔 & 스위트 여행 후기

3.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 600개" "
평점 8 - 좋아요. 1003개 이용 후기 중 258개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 92개" "
평점 4 - 별로예요. 1003개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 25개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great choice for us while in Salem. We walked almost everywhere from this central location and it was very close to the water. The hotel restaurant was closed but since there are some nice places to eat close by that wasn't a huge issue. They are clearly renovating because there were workers on site most days, though we were gone. The wifi was spotty, but again we were gone exploring. There are no refrigerators in the rooms so don't bring back your leftovers from dinner. Other than that minor issue we enjoyed our stay and would stay here again if in Salem. Recommended.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Armis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was beautiful and the staff was very nice
2024년 4월에 2박 숙박함

8/10 - 좋아요

Claire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Hotel was great. The only thing I would say is that the restaurant was being refurbished and so for the length of our stay, we had to order Room Service for breakfast (which we'd paid in advance at the time of booking). That's not really an issue in itself, and the breakfast was tasty. However, they still charged us the Room Service Charge, which is pretty bad form, considering we had no choice.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Christopher 님, Macungie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 3박 숙박함
답변 제공: Guest services 님, 2024년 4월 14일
Thank you for staying with us!

10/10 - 훌륭해요

Christina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was gorgeous, and clean and the staff was very friendly. It was close to the beach and walking distance to many shops and restaurants. Will definitely be staying there again on my next trip to salem.
2024년 4월에 2박 숙박함
답변 제공: Guest services 님, 2024년 4월 14일
Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. We take pride in providing a clean and welcoming environment for our guests, and our staff is dedicated to ensuring a pleasant experience for all. We are glad to hear that our convenient location near the beach and local amenities added to your overall satisfaction.We look forward to welcoming you back on your next trip to Salem. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Lisa

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Brittany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very walkable to all the historic things around town. It was very quiet and the staff was friendly!
2024년 4월에 2박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
Thank you for sharing your positive experience! We are glad to hear that you found our location convenient for exploring the historic sites and that you enjoyed a quiet and friendly atmosphere during your stay. Your feedback is greatly appreciated.

4/10 - 별로예요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No dine in option at the hotel.
2024년 3월에 2박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
We apologize for any inconvenience caused by the temporary lack of a dine-in option at our hotel due to ongoing restaurant renovations. We understand the importance of providing dining facilities for our guests and are working diligently to restore this service as soon as possible.

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The phone is one of the rooms was not working
2024년 3월에 1박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
We apologize for the inconvenience caused by the non-functional phone in your room. Thank you for bringing this to our attention.

4/10 - 별로예요

Anna

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So very disappointed. Hotel was under construction; no restaurant, no gym, not any of the extras experienced at Halloween. Staff not friendly or helpful. Housekeeping basically only makes your bed. Not at the service or high quality experienced in the past. Will certainly try other places for next trip. TV had minimal services during the week. No streaming, no gaming, internet sketchy with phones. Over weekend TV was up to full capacity. Booked room with water view was told only King bedrooms get a water view. Vending machine was broke, tons of sodas were at the bottom blocking and one from obtaining their purchase. Very disturbing for a blind convention attendees unaware of where their purchase went. Reported to a Crystal who refunded our funds. She was consistently more professional & helpful than other staff. No directions provided at checkin no book left in the room for guidance on hotel policies. Lacked the friendliness I've come to expect at this hotel for the price you pay. Bragged to friends it was the best in all of Salem but truly disappointing. Hotel had about 3 months to warn us they would be under construction but failed to update us that service would be limited. Based on the lack of cheer the staff presented one can only assume they are unhappy and not treated well by employer. Curious if their are new owners. Was very bespoke in the past now just a typical Sheraton vibe.
2024년 3월에 3박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. We understand your frustrations with the ongoing construction, limited amenities, and service quality that did not meet your expectations. Your feedback is invaluable to us, we addressed these issues with our team to ensure that we provide a more enjoyable and seamless experience for all our guests in the future.We regret any inconvenience caused by the TV services, vending machine issues, and lack of clear communication regarding room amenities. We will work to improve these areas to enhance the overall guest experience. We appreciate your recognition of Crystal's professionalism and helpfulness, and we will ensure that your positive feedback is shared with her.Please know that we take your comments seriously and will use them to make necessary improvements. We hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for sharing your concerns with us.

8/10 - 좋아요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bel endroit propre et tranquille. Un seul bémol, le restaurant fermé le lundi et mardi soit qu'on en soit avisé.
2024년 3월에 4박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
Thank you for sharing your positive feedback about our establishment. We are pleased to hear that you found our place to be nice, clean, and quiet. We appreciate your understanding regarding the restaurant being closed on Mondays and Tuesdays. We will take your feedback into consideration as we strive to provide a seamless experience for our guests. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Peggy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, spacious rooms, friendly staff
2024년 3월에 2박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our great location, spacious rooms, and friendly staff during your stay. Your kind words are truly appreciated, and we will make sure to pass on your compliments to our team. We strive to provide a comfortable and welcoming experience for all our guests, and we are thrilled to hear that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Yin 님, Livingston

가족 여행
Everything under construction.
2024년 3월에 2박 숙박함
답변 제공: Derek Vance 님, 2024년 4월 10일
Good Afternoon Yin,The property is nearly complete with our top to bottom renovations to bring a whole new guest experience to travelers visiting the Salem area! I am sorry to hear this impacted your stay with us, and we hope to have the opportunity to welcome you back the next time you visit salem.Yours in Hospitality,Derek Vance

10/10 - 훌륭해요

Carrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so friendly and helpful. Everything was wonderful during our one night stay!
2024년 3월에 1박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
Thank you for sharing your positive experience with us! We are delighted to hear that our staff's friendliness and helpfulness contributed to a wonderful stay during your visit. Your feedback is greatly appreciated, and we will be sure to pass along your kind words to our team. We strive to provide exceptional service to all our guests, and we are thrilled to hear that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Edward

2024년 2월에 2박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
Thank you for choosing to stay with us!

10/10 - 훌륭해요

Jeremy

2024년 2월에 1박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
Thank you for your 5 star review!

10/10 - 훌륭해요

Culley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Updated rooms!
2024년 2월에 1박 숙박함
답변 제공: Derek Vance 님, 2024년 4월 10일
Good Evening Culley,We are so happy to hear our fully renovated rooms had a positive impact on your stay with us! We look forward to welcoming you back again soon.Until next time,Derek and the Salem Waterfront Team

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was one of the most beautiful rooms I’ve ever stayed in. Decor was so nice, new, and clean! Great location to walk to everything in Salem. I will stay here when I return.
2024년 2월에 1박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
Thank you for your kind words! We are delighted to hear that you enjoyed your stay in one of our beautiful rooms and found the decor to be to your liking. We take pride in providing a clean and comfortable environment for our guests. It's wonderful to hear that our location was convenient for exploring Salem and that you plan to stay with us again in the future. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!

10/10 - 훌륭해요

Martha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean. Very nice!
2024년 2월에 1박 숙박함
답변 제공: Derek Vance 님, 2024년 4월 10일
Dear Martha,Thank You so much for taking time to provide this feedback. We are thrilled you enjoyed your stay with us here in Salem, and I will be sure to give a shoutout to our Housekeeping team for a job well done. Until next time,Derek Vance

10/10 - 훌륭해요

Claire

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for an overnight stay to explore Salem. Staff very helpful. Hotel room had been newly renovated. Breakfast was good. Easy parking.
2024년 2월에 1박 숙박함
답변 제공: Guest services 님, 2024년 4월 14일
Thank you for your positive feedback! We are glad to hear that you enjoyed your stay at our hotel. We take pride in our convenient location, helpful staff, newly renovated rooms, good breakfast, and easy parking. We appreciate your kind words and hope to welcome you back in the future.

10/10 - 훌륭해요

William J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great staff, very satisfied with stay.
2024년 2월에 2박 숙박함
답변 제공: Guest services 님, 2024년 4월 14일
Thank you for your feedback! We are pleased to hear that you enjoyed our great location and staff during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest services 님, 2024년 4월 8일
thank you!

10/10 - 훌륭해요

AMY

좋아요: 편의 시설/서비스
Great location. Nice hotel and friendly service
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Carol 님, Canton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Janine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
House keeping left our door ajar and unattended for hours, room service orders were wrong, they forgot to give me the breakfast voucher, indoor pool was closed all weekend with no explanation or anticipated opening date, coffees not restocked in room, renovations on floor above us without informing us or posting on website, plus other things I could nit pick but I don’t have too. Over all, terrible and expensive stay considering no amenities were available.
2024년 1월에 3박 숙박함

8/10 - 좋아요

Jackie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Kelly

가족 여행
별로예요: 숙박 시설 상태 및 시설
The location is great. The day staff at the desk was great,as was the restaurant staff. The night staff at the desk, not so much. The heater in the room was nonfunctioning (it ran but you couldn't control the temperature, so it just blew cold air). We were also forced to park offsite, even though I have a handicap permit. Overall, we will not return and I cannot recommend.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

kristen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Cynthia

2024년 1월에 3박 숙박함

8/10 - 좋아요

Amber

좋아요: 청결 상태, 직원 및 서비스
The remodeled room was wonderful. Unfortunately the pool was closed for maintenance, even though we had called to check it would be open before booking 2 days prior to our stay. Kids were happy just playing in the room.
2024년 1월에 1박 숙박함

4/10 - 별로예요

AnneMarie

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Check your credit card
My credit card was charged for 2 extra nights instead of one. This staff charged me numerous times including an additional charge for $117 all for asking to stay one extra night.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room on the 4th floor was perfectly quiet and well appointed. The only thing we would have liked to add was a fridge.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service! Clean rooms. And wobderful room service
2024년 1월에 2박 숙박함

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

8/10 - 좋아요

Margaret

2024년 1월에 1박 숙박함

8/10 - 좋아요

Sean

2024년 1월에 1박 숙박함

8/10 - 좋아요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. Superb location, can walk to many of the historic sites the city has to offer. Staff was welcoming and kind. Room was clean, comfortable, and nicely appointed. Enjoyed the pool! Would have liked a mini-fridge & microwave in the room. We missed having access to a complimentary tea/coffee bar in the lobby area. 4.5 out of 5 stars. Will stay again (and bring our cooler ;)
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Francisco

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
By far one of the best hotels we have stayed at in the last 5 years
2023년 12월에 1박 숙박함
답변 제공: Front desk 님, 2023년 12월 29일
Thank you for your kind words! Hope to see you back here soon!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Newly refurbished room on the 4th floor was modern, spacious and well-appointed. No fridge in the room, though, but plenty of ice available.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great stay at this hotel. Most attractions are walking distance from this location.
2023년 12월에 8박 숙박함

8/10 - 좋아요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean and quiet
We like to stay here when we come to visit family. Parking is easy . It is nice and quiet too. The only complaint was when the heat came on at night it was kind of loud. Other than that it was very comfortable. We would stay here again.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed twice off-season but on Holidays - Thanksgiving and Christmas. The facility is nicely managed and the room accommodations are above par - recommended.Salem is a walking town and many pleasant things are around. Many, along with good dining opportunities, are close by (walking). It is a solid place.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kris

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Dennis

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Madeleine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrific hotel in the heart of everything!
Very nice place, well located, ample sized room, friendly staff, clean, neat, restaurant attached to hotel- great stay!
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Vincent

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: MItchell Cox - General Manager 님, 2023년 12월 19일
Hello Vincent, thank you for the 10 out of 10 review. We are glad your stay was successful. We hope you get to visit Salem again soon.