책상, 무료 유아용 침대, 무료 WiFi, 침대 시트

수퍼 8 바이 윈덤 우드번 여행 후기

2 out of 5
수퍼 8 바이 윈덤 우드번
821 Evergreen Road, I-5 at Woodburn Exit 271, Woodburn, OR

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 277개" "
평점 8 - 좋아요. 1005개 이용 후기 중 348개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 193개" "
평점 4 - 별로예요. 1005개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 73개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

MINYUN

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
수박 비 추천
10일 미국 서부 여행중 묵었던 숙박 시설중 제일 낙후되고 서비가 안 좋은 숙박 시설임. 우드번 쇼핑을 위해 1박 숙박을 하였음. 수영장이 있어 아이들에게는 좋음. 단지 방에 있는 변기,세면기, Bath 배수가 막혀 있음...3가족 3룸을 예약 하여 이용하였으며, 1방은 세면기 막힘, 1방은 변기 막힘, 1방은 Bath가 막힘. 더욱 가관은 로비에 인폼을 하였으나, 어쩔수 없다고 그냥 사용 하라고함...서비스 꽝임. 숙박은 절대 비 추천.
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

Silvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, clean and quiet
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Silvia,Thank you for your great feedback. We're thrilled to hear that you found our hotel to be nice, clean, and quiet during your stay. Providing a peaceful and comfortable environment for our guests is always our goal. We hope to have the pleasure of welcoming you back for another enjoyable experience soon!Sincerely, Hotel Manager

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Julie,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager

8/10 - 좋아요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good rates
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Eugene,Thank you for your glowing feedback. We're delighted to hear that you found our rates to your liking! Providing competitive rates is important to us, as we strive to offer excellent value for our guests. We understand the importance of affordability without compromising on quality and service. We're thrilled that our pricing met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Janice

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Got ants in the room
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Janice,Thank you for your kind feedback. We apologize for any inconvenience caused by the presence of ants in your room. This is certainly not the experience we want for our guests. Our team will address this issue promptly to ensure it doesn't happen again in the future. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

8/10 - 좋아요

Angel

가족 여행
Muy tranquila y limpia excelente personal solo una cosa el desayuno que tenga más opiniones
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Angel,Thank you for your kind feedback. We're delighted to hear that you enjoyed a quiet and clean stay with us and that our staff provided excellent service. Your feedback is greatly appreciated. We understand that opinions may vary regarding breakfast, and we welcome any suggestions or preferences to improve our offerings. We hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Cristian

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Aketzalli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
thank you for cleanliness and the safe and family environment.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Guest,Thank you for your kind words regarding our cleanliness standards and the safe, family-friendly environment we strive to maintain. Providing a comfortable and welcoming atmosphere for our guests is always our priority, and we are delighted to hear that you enjoyed your stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Nicole

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In room fireplace did not work, in room jetted tub did not work, the room itself is very outdated and poor/mismatch repairs, also smells like cigarettes due to the old carpet and wallpaper I assume.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Nicole,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the fireplace and jetted tub, as well as the outdated condition of the room. Your feedback regarding the smell is concerning, and we will address it immediately. Please know that this does not reflect our usual standards, and we will take steps to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Christiane

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I felt a bit cold even with the heater on. The blanket on the bed could be warmer. The breakfast was minimal, the bananas were green, only one yogurt in the fridge, no eggs or toast.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Christiane,Thank you for your kind feedback. We apologize for any discomfort you experienced due to feeling cold despite the heater being on. We'll certainly look into ways to improve the warmth and comfort of our bedding. Additionally, we apologize for the limited breakfast options you encountered. Your feedback is valuable, and we'll work to ensure a more satisfying breakfast experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Eric 님, Richland

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Eric,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

10/10 - 훌륭해요

Cristian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Cristian,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 - 훌륭해요

Jhovana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Jhovana,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 - 별로예요

jaime

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Combinian
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear jaime,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

4/10 - 별로예요

Amber

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in was promising, very friendly, helpful staff. Room is full of cobwebs, there was an ant infestation by the door and it smells like old, stale cigarette smoke. Patches in the wall, hard beds. Can’t figure out what channels are available on the tv - we found maybe a dozen that we could watch out of the hundred or so listed. Road noise is bad. Positives: location is good for shopping purposes - Walmart is walking distance, outlets are close by. Pillows are soft.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Amber,We're glad to hear that you found our staff friendly and helpful and that the location and pillows were positive for you. However, We are truly sorry to hear about the disappointing aspects of your stay. Your experience does not meet the standards we strive for, and we apologize for the issues you encountered with cleanliness, pests, odor, bed comfort, TV channels, and road noise. Your feedback is invaluable, and we'll address these concerns immediately to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Yan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient location. Nice staff. No clock in the room. Use the clock on the microwave instead.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Yan,Thank you for your kind feedback. We're glad to hear that you found our location convenient and our staff nice! We apologize for the inconvenience of not having a clock in the room. Thank you for your understanding, and we appreciate your suggestion to use the microwave clock. We'll consider adding clocks to our rooms for the convenience of our guests. We hope to welcome you back for another pleasant stay soon!Sincerely, Hotel Manager

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Steve,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 - 별로예요

Joel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty(floors,walls)with what looked like blood and dirt. There was no trash can in the bathroom.The pool smelled heavily of chlorine that our eyes were burning ,mold/rust in the pool area ( along the wall and windows). The only thing offered for breakfast were yogurt, oatmeal and bananas . The only good thing about this place was the staff who were very kind. The reviews and pictures were very misleading.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Joel,Thank you for taking the time to your comments about our hotel. We are glad you like our hotel staff. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager

8/10 - 좋아요

Amarjit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
very small rooms. i just stayed passing through.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Amarjit,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kortney

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had ants all over our room. In the bathtub, crawling on the beds. In the bathroom, it looked like mold all over the ceiling. The walls in the room were dirty and the overall appearance was nasty. Definitely don’t recommend staying here
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Kortney,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

8/10 - 좋아요

Maribel

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Maribel,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 - 좋아요

Don 님, Vancouver

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front staff very nice
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Don,Thank you for your wonderful feedback. We're pleased to hear that our front staff made a positive impression on you. Providing excellent and friendly service is a priority for us, and we appreciate your acknowledgment. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Melinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 29일
Dear Melinda,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Kyunghoon

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Transportation, Cleaness
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 28일
Dear Guest,It's great to hear that you found the transportation and cleanliness to be positive aspects of your stay. Cleanliness and convenient transportation are important factors for a comfortable hotel experience. If you have any more feedback or specific comments about your stay, please feel free to share. Your input can be valuable for both the hotel management and future guests.Sincerely, Hotel Manager

10/10 - 훌륭해요

NACOLE

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 29일
Dear NACOLE,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 - 괜찮아요

SOKHA

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Inside safety door lock missing, the washroom sinks not working.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 25일
Dear SOKHA,Thank you for your kind feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we take these concerns seriously. We will immediately address the issues with the missing safety door lock and non-functional washroom sinks to ensure that such lapses do not occur in the future. We hope to have the opportunity to make amends on any future visits.Sincerely, Hotel Manager

10/10 - 훌륭해요

Roxanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really impressed with the cleanliness. Staff was friendly and knowledgeable. Me and my daughters went to the outlets and because the weather we decided to stay instead of driving too late too tired. I immediately jumped on Expedia to find something in the area, booked a double queen non-smoking for 86 bucks and some tax. Honestly, I was pretty impressed with the cleanliness amenities and location right next to food, gas and coffee. Definitely worth the value.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 22일
Dear Roxanne,Thank you so much for your wonderful feedback! We're thrilled to hear that you were impressed with the cleanliness of our property and that our staff was friendly and knowledgeable. It's fantastic that you found our location convenient, especially being close to food, gas, and coffee.We're glad we could provide a comfortable and accommodating stay for you and your daughters after you decided to stay due to the weather. We appreciate your positive comments and look forward to welcoming you and your family back in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jeniece

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was great! The hotel I was comfortable, clean and had everything I needed for the night.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 19일
Dear Jeniece,Thank you for your great feedback. We're delighted to hear that your stay with us was great! It's wonderful to know that you found the hotel comfortable, clean, and equipped with everything you needed for the night. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Xingyao

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

6/10 - 괜찮아요

Bernadette 님, Clovis

연인과의 여행
좋아요: 직원 및 서비스
We needed to stop our travel on the I-5 and find a place to stay during the ice storm. They were the only affordable vacancy and we were very thankful for that. Room was decent. We just needed a safe place to sleep and this was good enough. Beds were just ok, shower pressure ok, and cleanliness good. Close to the interstate, Wal-Mart, and fast food restaurants. There was a grab and go breakfast included which was just “ok” (granola bars, unripe green bananas, oatmeal packets, and yogurt).
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 20일
Dear Bernadette,We appreciate you taking the time to share your experience. It's great to hear that our hotel provided you with a safe and affordable option during your travel stop. We understand the importance of a comfortable and convenient stay, and we're pleased that our location met your needs. Your feedback on the room amenities and grab-and-go breakfast is valuable, and we'll use it to enhance our services. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 - 좋아요

Lisa

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 17일
Dear Lisa,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 - 좋아요

Gregory

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 16일
Dear Gregory, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Mary

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 15일
Dear Mary,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 - 별로예요

eunjin

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room was very dirty and smelly.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,We are sorry to hear about your experience. A dirty and smelly room is unacceptable, and I apologize for the discomfort this caused during your stay. Your feedback is important, and we take it seriously. We'll investigate this matter to ensure improvements in our cleaning procedures and maintain a pleasant environment for our guests. We hope to have the opportunity to make things right if you consider staying with us again in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Amit

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Amit,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Receptionist was very personable! We’re seniors and she guided us to a pleasant restaurant.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Dan,Thank you for your stay. It's fantastic to hear that the receptionist was personable and provided helpful guidance, especially in recommending a pleasant restaurant that suited your needs as a senior. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

beatriz

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 1일
Dear beatriz,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 1일
Dear Guest,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the 10 --stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 - 별로예요

Jim

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 29일
Dear Jim,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Leianna

아이를 동반한 가족 여행
I booked a 4 night stay with my grandchild. We checked out after only one night because of an emergency regarding our safety and a protective order. The hotel has not refunded my credit card the other 3 nights, even though I have sent an email and Expedia has also reached out to the hotel. This was an emergency and I should get a partial refund. I am very disappointed with them!
답변 제공: Hotel Manager. 님, 2023년 12월 30일
Dear Leianna,We sincerely apologize for the challenges you faced during your stay. Your safety is our top priority, and we're sorry for any inconvenience caused. We are actively investigating the situation and working to process a partial refund for the remaining three nights. Thank you for your patience and understanding.Sincerely, Hotel Manager

10/10 - 훌륭해요

Gis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
i liked the stay was very comfortable and was always cleaned with washed towels,will be stay again:)
2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Guest,Thank you for your stay. We're delighted to hear that you found your stay comfortable and enjoyed the cleanliness of your room, including the fresh towels. Your positive feedback means a lot to us, and we're thrilled to know you're considering staying with us again! We look forward to welcoming you back for another pleasant experience. Sincerely, Hotel Manager

10/10 - 훌륭해요

Jeniece

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Jeniece,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

ernesto

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 20일
Dear ernesto,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 - 좋아요

June

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and clean room. Hot tub is nice! Breakfast was underwhelming.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 18일
Dear June,Thank you for your kind feedback. We're delighted to hear that you found our staff friendly and the room clean. It's great that you enjoyed the hot tub; we strive to provide amenities that enhance our guests' comfort. However, we apologize if the breakfast did not meet your expectations. Your feedback is valuable, and we'll use it to improve our offeringsSincerely, Hotel Manager

8/10 - 좋아요

Kris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel but....
This is a nice hotel, clean, well situated, friendly staff and has a indoor pool and hot tub. Two big drawbacks, the continental breakfast leaves much to be desired, just 4 items. Also, the cable tv package is very very limited. If you are counting on watching sports, prepare to be disappointed.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 16일
Dear Kris,Thank you for your positive comments about our hotel, cleanliness, location, and friendly staff. We appreciate your feedback on the continental breakfast and cable TV package. We're sorry for any inconvenience and will consider your input for future improvements. We hope to welcome you back for an even better experience. Sincerely, Hotel Manager

8/10 - 좋아요

Maria Salome

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was just an overnight stay . Very close to the freeway and the premium outlet!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 18일
Dear Maria Salome,Thank you for your kind feedback. We're pleased to hear that our location, close to the freeway and the premium outlet, was convenient for your overnight stay. If you ever find yourself in the area again or need a stopover, we'd be happy to welcome you back. Sincerely, Hotel Manager

10/10 - 훌륭해요

Velma

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, towls could be bigger
답변 제공: Hotel Manager. 님, 2024년 2월 6일
Dear Velma,Thank you for your kind feedback! We're pleased to hear that you enjoyed your room. Your comment about the towels is valuable, and we appreciate your input. We'll certainly consider that as we strive to enhance our guests' experiences. We hope to have the pleasure of hosting you again.Sincerely, Hotel Manager

8/10 - 좋아요

Raul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 11일
Dear Raul,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Jasmit

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Jasmit,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Julie 님, Raleigh

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Julie,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager