Dear Tom,Thanks for the positive review. We keep on trying to improve and impress all the time. Hope to see you again soon.Regards

Dear Melissa,While apologizing for the experience regarding the chlorine and the jets, we are happy to hear that your overall experience of the stay was positive.We hope to see you soon again to offer you a better experience.Regards.

Dear Gwen,Thanks for the review. It was a pleasure having you with us.Regards.

Dear Joanna,It was a pleasure having you with us. Our team at CISappreciate your positive review regarding your time with us. We wish you the best in all your endeavors and look forward to have you with us soon once again.

Dear Nicholas,We apologize for your disappointment during your stay with us.

We apologize for the inconvenience experienced by you during your recent stay with us.

We have noted your review with great concern and taken action against the personnel responsible.Kindly accept our apology for the inconvenience caused.

Dear Valentino,Thank you for your response to the online review of your recent stay with us. We look forward to impress you further at your next visit and improve on our ratings.Regards,

Dear Donna,We greatly appreciate your dedicating time to pen a few lines for us. The pleasure of having you with us was ours.Wishing you the very best in everything.

Dear Neil,We are really sorry to hear about your disappointment regarding the pool. The management has taken very serious note of it and we are working to remedy the issue.Regards

Dear Stephen,We appreciate your comments very much. Our team will be waiting to do even better the next time around.Hoping to see you again soon.

Dear Steve,Thank you for appreciating our beds and staff. Hope to serve you better again next time.

Dear Judith,We are truly sorry for your unsavory experience.We can only beg with you to give us another chance by experiencing the whole new controls structure put in place by the TOP management to prevent such incidents repeating itself. Regards and best wishes.Andrew

Dear Aden,Thank you for your feedback. The management has taken note of your concerns and acted upon them.Regards & best wishes

Dear Amy,Thank you for your review. We will be looking forward to improve on our service delivery at your next visit and score 5 out of 5.Thanks for patronizing us.

Dear Amanda,We have taken very serious note of your comments and would kindly like to have more details of the incident. The number in the file goes un-answered. I would appreciate if you would call me during the day on any day of the week to seek some clarifications.

Dear Amber,We regret the experience you had to go through during your recent stay. Measures have been put in place to prevent any repeat of such an instance. Please accept our sincere apologies.

Dear Mary,It's a pleasure to hear that you enjoyed your room at your recent visit. Your positive review is much appreciated by our team.We are looking forward to your next visit soon.

Dear Roxanne,Your feedback has been noted with very grave concern. We are extremely sorry for your bad experience. However, the management will take necessary action to remedy the situation. Your next stay with us will definitely be a whole new experience. Regards and best wishes

Thank you for bringing this to our attention. We do apologize for the inconvenience that you had during your stay. I will escalate this to our maintenance department so that we can get the issues resolved.