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레지던스 인 바이 메리어트 솔즈베리 여행 후기

3 out of 5
레지던스 인 바이 메리어트 솔즈베리
140 Centre Road, Salisbury, MD

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 206개 이용 후기 중 106개" "
평점 8 - 좋아요. 206개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 206개 이용 후기 중 27개" "
평점 4 - 별로예요. 206개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 206개 이용 후기 중 9개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Patty 님, 2024년 3월 15일
Thank you for staying with us. We appreciate your feedback and welcome you back again.

8/10 - 좋아요

Carl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast food had mold in the package that staff did not notice
2024년 3월에 2박 숙박함
답변 제공: Patty 님, 2024년 3월 14일
Thank you for your review. I am sorry that your experience with the Breakfast was not good! This is the first time I have heard of this issue. I have brought this to the attention of my Breakfast Staff and Management.

4/10 - 별로예요

John

가족 여행
Parking lot flooded, no hot tub as advertised. Breakfast was cold. They sent us to courtyard Marriott to use their hot tub and I could fart more bubbles than that thing put out.
2024년 3월에 2박 숙박함
답변 제공: Patty 님, 2024년 3월 11일
Thank you for your review. My apologies that your stay was not up to your standards and expectations.We have alerted the staff to your concerns to rectify these situations.

4/10 - 별로예요

Ivan

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Temperature was terrible. Could not get the room warm. Was cold the entire time.
2024년 1월에 1박 숙박함
답변 제공: Patty 님, 2024년 3월 11일
Thank you for your review. My apologies that your stay had some temperature issues. We have alerted the Engineering Staff to rectify this issue.

10/10 - 훌륭해요

Sue

2023년 12월에 1박 숙박함
답변 제공: Patty 님, 2023년 12월 14일
Thank you for your review. We hope to see you again in the future.

10/10 - 훌륭해요

Terrance

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Patty 님, 2023년 12월 14일
Thank you for your review. We hope to see you again in the future.

10/10 - 훌륭해요

edwina

2023년 10월에 1박 숙박함
답변 제공: Patty 님, 2023년 11월 2일
Thank you for your positive review. I hope we will see you again soon.

10/10 - 훌륭해요

Alfreda

2023년 10월에 1박 숙박함
답변 제공: Patty 님, 2023년 12월 14일
Thank you for your review. We hope to see you again in the future.

6/10 - 괜찮아요

pattie

출장 여행
별로예요: 숙박 시설 상태 및 시설
My stay was ok. Two things the bathtub and sink was not draining. The breakfast was not very appealing.
2023년 10월에 1박 숙박함
답변 제공: Patty 님, 2023년 10월 3일
Thank you for your review. I apologize that we did not meet your expectations and our Marriott Standards. I have advised our Chief Engineer about the sink in the room, so that it can be fixed. We are working on the quality and presentation of our Breakfast Buffet, thank you for your feedback.

6/10 - 괜찮아요

Maureen D.

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Patty 님, 2023년 9월 20일
Thank you for your review.

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was big and had a kitchen which we did not expect.
2023년 9월에 1박 숙박함
답변 제공: Patty 님, 2023년 9월 20일
Thank you for your review and response. Hope to see you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay except the TV is too small
Everything was great except the TV is too small for the room.
2023년 9월에 1박 숙박함
답변 제공: Patty 님, 2023년 9월 13일
Thank you for your review and comment. We are in the process of purchasing new TV's for the hotel.Hope to see you again in the future.

10/10 - 훌륭해요

MARK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Patty 님, 2023년 9월 11일
Thank you for your review. We hope to see you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean but the window curtain had tacks holding the room darkening pieces in place. Suite utensils and kitchen was nice and clean. Quiet as well.
2023년 8월에 2박 숙박함
답변 제공: Patty 님, 2023년 9월 11일
Thank you for your review and for staying with us. We will look into the curtains and fix. Thank you. Hope to see you again soon.

10/10 - 훌륭해요

john 님, gloucester

2023년 7월에 5박 숙박함
답변 제공: Patty 님, 2023년 8월 24일
Thank you for your review. Hope to see you again in the future.

10/10 - 훌륭해요

Kristine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff. Accommodating and helpful!
2023년 7월에 6박 숙박함
답변 제공: Patty 님, 2023년 8월 24일
Thank you for our review. Hope to see you again in the future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ABSOLUTELY HORRIBLE BUSINESS
had a problem with this place from the day I booked online. Default was to automatically click the button for nonrefundable. even though I clicked pay later I was stuck with nonrefundable. Ok. wasn't planning on canceling anyways. Then the real problem...we were bringing our dog. I saw that there was a fee but couldn't find how much. We found it and it was $100 a night!!! WHOA!!! Usually this fee is $25-$35 a night. Then I get an email saying it's $150 a night!! Tried calling and talking directly to hotel...got a desk clerk who double talked us. Couldn't tell us when the manager would be there nor offered for them to call us. At that point we figured we'd handle at the hotel. Arrival at the hotel....we got there around check in. We were told they were completely filled and had to stay at their sister hotel... additionally they were booked since the spring - we booked maybe three weeks prior, had actual conversations and emails back and forth and weren't told this at all... they hid this fact from us. We were sent a few miles down the road to Courtyard. The staff was extremely warm and helpful..we were told our reservation was "Walked" over which meant, we were told, Residence Inn would cover all our expenses since we were being sent there... The room was not equal to the Residence Inn one we booked. There was no kitchen. This is no way for a company to do business. What a way to start a two week vacation celebrating our 45th anniversary…
2023년 7월에 1박 숙박함
답변 제공: Patty 님, 2023년 7월 21일
Thank you for your review. I do apologize that your stay was so unsatisfying. I feel that the information about the pet fee was incorrect. It is listed on our website as a one time pet fee of 150.00, not per day. I hope that in the future your stays will be more satisfying.

10/10 - 훌륭해요

Robert 님, Clinton

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious and comfortable room. There was a spot of ketchup on the floor from previous tenants that wasn't cleaned up and it got on our suitcases, and we had to get our key cards replaced a couple of times since they stopped working. But otherwise everything was great. Staff was very friendly and helpful.
2023년 7월에 1박 숙박함
답변 제공: Patty 님, 2023년 7월 17일
Thank you for your review. We hope to see you again in the future!Best Regards.

10/10 - 훌륭해요

Lauren

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great one bedroom suite for our family to stay overnight on a road trip from NY to NC. We were able to put our son down for bed and comfortably enjoy ourselves in the living area. It would have been nice for the pool to be open so we could swim after a long drive but we stretched our legs out anyway!
2023년 6월에 1박 숙박함
답변 제공: Patty 님, 2023년 6월 22일
Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again in the future.

8/10 - 좋아요

Louise V

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Patty 님, 2023년 6월 5일
Thank you for your review. We are constantly striving to provide the best service and comfortable stay.We hope to see you again in the future.

6/10 - 괜찮아요

Michele

2023년 6월에 1박 숙박함
답변 제공: Patty 님, 2023년 6월 5일
Thank you for your review. We are constantly striving to provide the best service and comfortable stay.We hope to see you again in the future.

2/10 - 너무 별로예요

sherelle

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I ARRIVED AND WAS TOLD THE ROOM HAD WATER DAMAGE AND WAS MOVED TO A LESS ACCOMODATING MOTEL , BUT WAS STILL CHARGED THE ORIGINAL PRICE!!!!!! AND THE MOTEL THEY MOVED ME AND MY FAMILY TO WAS NOT GOOD !!!
2023년 5월에 1박 숙박함
답변 제공: Patty 님, 2023년 6월 1일
Thank you for your review. I apologize that your hotel experience with us was not good. Did you speak with management about reimbursement of your stay? If not, please contact the hotel and ask to speak with the Assistant General Manager, Mary Minor. Thank you.

2/10 - 너무 별로예요

Dahlia

별로예요: 숙박 시설 상태 및 시설
The hotel is haunted. Room numbers missing. Very spooky place. Do not stay there.
2023년 4월에 1박 숙박함
답변 제공: Patty 님, 2023년 6월 1일
Thank you for your response.

8/10 - 좋아요

Vivian

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and the kitchen was well stocked with what you might need to make a meal.
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Aqiyla

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Joel

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just fine as a pine.
2022년 12월에 1박 숙박함

4/10 - 별로예요

LaShawn

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bring your fan with you because the air doesnt work. Limited towels, shower curtain had mildew. Floor was dirty. The lobby looks cozy but as soon as you walk into your hotel room the atmosphere changes quickly!
2022년 11월에 2박 숙박함

4/10 - 별로예요

Elfreda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
If you like hearing dogs barking constantly while you’re in your room, then this is the place for you. Pet friendly should mean pet owners get their own floor. Rooms need renovating, dishwasher didn’t work, water stains were on the ceiling and carpet torn. Not what we expected given the room rate we paid of $500/night.
2022년 9월에 4박 숙박함

6/10 - 괜찮아요

Makenna

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I first got their to check-in, the lady at the desk got my name and phone number and was saying that my room was canceled. It didn’t make sense, so I was checking my Expedia app realizing that I didn’t see anything saying my room was canceled. She was coming off extremely aggressive, because I was telling her it didn’t seem right. I tell her I know it wasn’t her fault, but I needed a room. She tells me I might have to call another hotel. As I get ready to call Expedia to see what is going on, she says that my room reactivated on the computer. Mind you, this was my first time at this hotel and I never got a message at all saying that my room was canceled, which I never canceled it. After that experience, I won’t be returning.
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Larina 님, Coventry

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We had a studio king and needed the pullout couch for our two kids to sleep on. There were no pillows or sheets available. We went to the desk three times. Finally a young man was able to get some bedding for the kids. Then although the thermostat was set to 72, the AC never turned off and by morning it was 60 degrees in the room. The breakfast was nice that they offered but the food was not good. Thank goodness we were only there one night. We will be finding another hotel in the area for next year.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Dawn

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was exhausted from my trip . They let me checkin earlier. That was nice ! I got to relax and rejuvenate for next day ! That was much appreciated after drivin 8 hrs straight .
2022년 5월에 1박 숙박함

8/10 - 좋아요

Megan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It accommodated my family of 5 comfortably
2022년 4월에 1박 숙박함
답변 제공: Waitman V. 님, 2022년 4월 18일
Thank you Megan for your 4/5 review. Safe Travels

10/10 - 훌륭해요

Kathy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great and loved the staff.
2022년 3월에 2박 숙박함
답변 제공: Waitman V. 님, 2022년 4월 18일
Thank you for your 5/5 Review. We look forward to your return.

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 3박 숙박함
답변 제공: Patty 님, 2022년 1월 4일
Thank you for staying with us! We appreciate your feedback, and we look forward in seeing you again!

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 21박 숙박함
답변 제공: Patty 님, 2021년 12월 16일
Thank you for staying with us! We appreciate your feedback! Have a Happy Holiday Season.

10/10 - 훌륭해요

Keshyra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My sisters and I enjoyed our stay. We felt so at home. Such a great experience
2021년 11월에 1박 숙박함
답변 제공: Patty 님, 2021년 11월 29일
Thank you for staying with us. We appreciate your feedback! Hope to see you again soon.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great first experience at a Residence Inn
This was our first experience at a Residence Inn by Marriot and it exceeded all of our expectations. Check-in took little more than a minute, our room was very nicely and comfortably furnished and had a “new” look and feel about it. The complimentary breakfast was one of the best my wife and I have ever had in any hotel chain. Finally, I cannot say enough about the friendly and professional staff. Everyone we met from the front desk staff to the people working in the breakfast area were absolutely great.
2021년 11월에 1박 숙박함
답변 제공: Patty 님, 2021년 11월 21일
Thank you for staying with us! We appreciate your feedback and welcome you back soon!

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

8/10 - 좋아요

Renee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great for what we wanted. We did notice that the light fixture above the bathroom sink and the bathroom vent needed to be cleaned.
2021년 10월에 3박 숙박함
답변 제공: Patty 님, 2021년 11월 1일
Thank you for staying with us! Your feedback is extremely important to us, and we will follow up on the item you mentioned.

10/10 - 훌륭해요

Rochelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleased with my first visit to this property
2021년 9월에 1박 숙박함
답변 제공: Patty 님, 2021년 9월 20일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Lillian

2021년 8월에 1박 숙박함
답변 제공: Patty 님, 2021년 9월 16일
Thanks for staying with us and we appreciate your feedback!

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property smelled horrible pool was closed and looked like a swamp. Staff wasn’t at front desk had to wait 20 minutes to check in.
2021년 6월에 1박 숙박함
답변 제공: Pat 님, 2021년 7월 28일
Thank you for your review. We are striving to improve our property during these unsettled times.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 3박 숙박함
답변 제공: Pat 님, 2021년 7월 28일
Thank you for your review. We are striving to make improvements daily.

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Patty 님, 2021년 6월 21일
Thank you for your stay.

6/10 - 괜찮아요

실제 이용하신 고객

2021년 5월에 1박 숙박함
답변 제공: Patty 님, 2021년 6월 21일
Thank you for your stay.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean!!! Super nice staff
2021년 4월에 1박 숙박함
답변 제공: Patty 님, 2021년 5월 3일
Thank you for your feedback. We look forward in seeing you again for your next stay!

6/10 - 괜찮아요

Sharon

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
his hotel is in need of renovations
The staff was nice and courteous and doing the best they can with their property that is in need of a major renovation. I am really starting to feel that when you get a room thru a third party that you will not get the best room. I was first put in a room with no AC. There were 2 fans already in the room. This was a sign that they knew the room did not have AC. I was quickly put in another room after calling the front desk. The mattresses need to be replaced and broken furniture throughout.
2021년 4월에 1박 숙박함
답변 제공: Patty 님, 2021년 4월 27일
Thank you for your response. Yes, we are working on the next step for renovation to the hotel. I appreciate your feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I only had stayed here once before. This time the room was dirty, phone broke, shower drip and bugs in the hall light fixtures. Worst thing is they did could not give me another blanket.. I had to go to Home Goods to buy a comforter. I wanted to complain to manager- yet they said they where busy and would call me back.. they never did.The time before which was 6 months ago was so much better ... not sure what happened.
2021년 2월에 3박 숙박함
답변 제공: Patty 님, 2021년 4월 6일
We apologize that you did not enjoy your stay. Please contact the hotel to discuss your issues with our General Manager.