로비

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
710 S Kerr Blvd, Sallisaw, OK

이용 후기

6.4
평점 10 - 훌륭해요. 308개 이용 후기 중 54개" "
평점 8 - 좋아요. 308개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 308개 이용 후기 중 62개" "
평점 4 - 별로예요. 308개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 308개 이용 후기 중 44개" "

6.4/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Jon

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The toilet was plugged, went to desk and they gave us a plunger? That plunger broke off in the toilet yhen they gave us another one? No maintenance available, no other room available, had to use toilet in the lobby for the night!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Jon, I'm sorry to hear about the inconvenience you experienced during your stay. We always strive to address maintenance issues promptly and efficiently. Your feedback will be shared with the team to ensure we improve our service. We appreciate you bringing this to our attention for future guests' benefit.

8/10 - 좋아요

Jesse

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was fresh and clean, everything has been updated beautifully.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Jesse,We are pleased to hear that you enjoyed the fresh and updated room during your stay with us. Our team works hard to provide a comfortable environment for our guests. If you have any future questions or concerns, please do not hesitate to reach out to us.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick and easy
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Steve,Thank you for your feedback! We appreciate your comments and are glad to hear that your check-in process was quick and easy. We strive to provide a seamless experience for all our guests. If you have any further suggestions, we would love to hear them.

8/10 - 좋아요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello robert, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 - 별로예요

Chas

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the most disgusting hotel I’ve stayed in. There was hair EVERYWHERE & the front desk lady was not the least bit polite.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Chas,Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the cleanliness issues you encountered. We appreciate you bringing this to our attention and we will address it with our housekeeping team. We aim to provide excellent customer service, so we apologize if you felt that our front desk staff was not polite. Our team is committed to ensuring a positive guest experience and we will use your feedback to improve our service.

2/10 - 너무 별로예요

Elijah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You get what you pay for here
Idk where to even begin. You are better off jumping in one of the lakes nearby. Tried to give the kiddo a bath, sprayed it out, filled it up, and there was like flakes from the pipes coming out. Need to shower? No water pressure. Cold room? Heater doesn’t work. Beard trimmings on the sink. If I didn’t have my kid, I would’ve slept in the parking lot.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Elijah,We apologize for the inconveniences you faced during your stay. Our team would appreciate the opportunity to address your concerns directly. Please contact our management so we can gather more information and work towards a resolution. We value your feedback and strive to provide a better experience for all our guests in the future.

6/10 - 괜찮아요

Shelley 님, Piedmont

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
In one of our rooms the beds had dirty stuff in the bed. In the other room the bathroom had a bunch of hair in it.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Shelley, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We take cleanliness very seriously and will investigate this issue further to ensure it is not repeated. We value your feedback and appreciate your understanding as we work to improve our services.

8/10 - 좋아요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Tamara,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another great stay!

2/10 - 너무 별로예요

Sherry

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Sherry,Thank you for choosing our hotel for your stay. We value your feedback and we strive to provide an excellent experience for our guests. If you would like to share any specific feedback about your stay, we encourage you to reach out to us directly so we can address any issues you may have had. We appreciate your rating and hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Felisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Greatest..
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Felisha,Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had such a positive experience during your stay. We strive to provide exceptional service to all our guests and it's great to know that we exceeded your expectations. Please do not hesitate to reach out to us again for any future visits.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet safe would stay again
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Richard,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our property to be quiet and safe. It's wonderful to know that you had a positive experience and would consider staying with us again. We appreciate your feedback and hope to welcome you back in the future.

4/10 - 별로예요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is fine, but Hotels.com “rewards” is not.
The hotel itself was fine. However, this was our first time using the “one-key”cash credit. After explaining to the front desk that we had already paid for the room, the person at the desk didn’t know how to deal with our situation. I showed the receipt I had from Expedia but that didn’t change her mind. She tried calling her manager but he was “out of town”. I tried sloving the problem through the website and the “virtual assistant” couldn’t help. In conclusion my complaint is not with the hotel, but the problem is the new way Hotels.com deals with “rewards”. Rewards are not rewards when they cause so many problems. We were billed and we paid twice for one room/one night. We paid Expedia when we reserved the room (using the credit) and we had to pay again (without the credit) when we checked out.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Robert,We apologize for the inconvenience you experienced with our payment system. We understand your frustration and will address this issue with our staff. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Donna

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Donna,Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your stay. We strive to provide exceptional service and are delighted that we met your expectations. Should you have any future travel plans, we would be delighted to welcome you back.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean room but really small.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello David,On behalf of our entire staff, we thank you for your business and for your comments regarding our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 - 좋아요

jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean hotel, staff was very good. area around hotel questionsble
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hi Jeffrey,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fast check in and clean room
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hi Steve,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our clean hotel with fast check in process. Thank you so much, waiting to serve you again!

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This could work
The room was small, but workable for one. It was clean and the staff I encountered were both very nice.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hi Ronald,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 - 너무 별로예요

Maria Victoria 님, San Diego

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Maria Victoria, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Taylor

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gross
The bathroom was disgusting. Had to go get cleaning products to even use it. And only used what we had to. So very gross. The bed comforters were stained. The whole floor smelt like smoke even though it was supposed to be a non smoking room. Would never stay there again.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Taylor,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

6/10 - 괜찮아요

Pablo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Staff was friendly. Bathroom was a little dirty.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Pablo, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 - 좋아요

Marlina

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful staff but the condition of the property was not worth the price.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Marlina,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff and price. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 - 너무 별로예요

Jazmin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was full of mold and smelled like mold. Major leak in the ceiling that continued all night. Floors were wet. Looks like they attempted to fix it but left the ceiling portion hanging. Can attach photos.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Jazmin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 - 너무 별로예요

Cameron

좋아요: 직원 및 서비스
별로예요: 청결 상태
The hotel room was humid, pet hair in the room, hair in the bed, dirt on the floor of the bathroom. Other than that the service was friendly and the bed was comfy.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Cameron, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Melissa

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hello Melissa,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - 별로예요

Kelly

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pillows are garbage I asked for 2 more pillows and still haven’t seen them. Room smell weird
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Hello Kelly, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Arthur

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 12일
Hello Arthur,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 - 별로예요

Shaci 님, Aztec

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Our room was dirty and sticky. Not worth $96.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 14일
Hello Shaci, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations. We hope to have another opportunity to turn this experience around.

6/10 - 괜찮아요

Diane

Standard Hotel
We stayed at many Quality Inn's and it was ok, the price was right for a no frills hotel. Some Quality on our road trip served a full breakfast, bacon, and real eggs. Because the Choice Hotels...Quality Inn, Comfort Inn, and Sleep Inn are Franchise, as long as they follow the guidelines the owners are not required to serve breakfast. The Sleep Inn in Gallup served a cook to order breakfast, and had many options to add to the omlette. Because we saved $$ on breakfast they will get an excellent rating .
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Diane,It means so much to have earned your business. We appreciate the feedback regarding our breakfast and comments about our price. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

Tm

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Tm,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Marc

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello Marc,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff banged on the door loudly then just tried to walk in, the walls were dirty and all scratched up. The room was dingy & cramped. It was like staying in someone’s junk room in their basement
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 31일
Hello Rebecca,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 - 좋아요

Cutberta

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 14일
Hello Cutberta,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 7일
Hello Debra,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 - 훌륭해요

Carl

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 28일
Hello Carl,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Shower had what looked like mold around the bottom of the shower
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 14일
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

8/10 - 좋아요

CHARLES

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and adequate.
2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 28일
Hello CHARLES,We appreciate that you've taken the time to share with us regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 - 별로예요

Demetreus

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bedding and towels were very stained. The whole hotel smelled stale. Overall, most everything in the hotel was outdated. Staff was friendly. Not the most clean hotel that I've stayed at.
2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 21일
Hello Demetreus, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

8/10 - 좋아요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the property was easy to find off the highway. I was very happy with the cleanliness of my room; it was tidy and clean. I was also happy to find they served a hot breakfast.
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 6일
Hello Brian,Know that your voice is of tremendous importance to us and we value your comments about our breakfast as well as our room. Please do consider us again on your next visit to the area.

2/10 - 너무 별로예요

jerry h.

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was tiny and the bed was not a king (just a double). The bed spread was dirty. Bathroom had hairs on the floor. The outside entrance to the hall had no lock. Will not stay there again.
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 21일
Hello jerry h., It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 - 별로예요

Juan

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was extremely dirty, there was lots of woman’s hair in the bathroom, the blankets were stained and we run into a cockroach in the hallway by the rooms door
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 25일
Hello Juan,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 - 훌륭해요

Brenda

2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 6일
Hello Brenda,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 - 훌륭해요

Mirna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent costumer service and rooms are super clean we recommend .. breakfast food so delicious
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 6일
Hello Mirna, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast and service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 - 훌륭해요

Geovanni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and quiet.
2022년 7월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 2일
Hello Geovanni, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

2/10 - 너무 별로예요

Lea

별로예요: 숙박 시설 상태 및 시설
NEVER STAY HERE!
This hotel was literally horrible. Not so much the inside of the hotel which was decent if you consider a 10 x 10 hotel room as amenable. The real issue was how sketchy the surrounding area was. This hotel is directly across the street from the casino. Had I known that in advance I would have never booked this hotel. But from the second I pulled in I knew something was really wrong. There were tweakers, shirtless and toothless people walking around the building all day and evening. They were all these people loitering in the lobby and outside, making me incredibly uncomfortable as a woman traveling alone. I was doing long-distance traveling and had a considerable amount of stuff in my car. When I walked across the street to grab something for dinner, I asked the girl who work there if she felt that this is a relatively safe area. She took a long deep breath before telling me that the area was weird AF and that when she lived in the building right next-door to the hotel, her car was broken into one night and everything had been stolen. When I got back to the hotel room, I packed up all my stuff, loaded up my car, and checked out. I’m not really sure what the woman at the front desk was thinking but when I told her that I couldn’t stay here any longer because I didn’t feel safe, she literally didn’t have anything to say to me. She just did whatever she needed to do in the computer and handed me a receipt. I got back in the car and drove 80 miles to Arkansas.
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 11일
Hello Lea,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 - 너무 별로예요

mayra

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We found cockroaches in the room and the sheets were dirty the smell was discussting
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 7월 25일
Hello mayra, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 - 별로예요

Guillermo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was unkept, leaking fixtures in bathroom air conditioning not working at its best.
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 26일
Hello Guillermo, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 - 좋아요

Neville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the fact it was very easy to park a large truck.
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 24일
Hello Neville, We appreciate that you've taken the time to share with us regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome!!
Awesome!! Great staff, and super clean room.
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 21일
Hello Thomas, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff as well as our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 - 좋아요

LORRAINE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 20일
Hello LORRAINE, On behalf of our entire staff thank you for staying with us and for rating your stay.,