Dear Kathleen, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the elevator being out of service, as well as the cleanliness of the stairwell and the issue with your room keys. Guest satisfaction is important to us, and we are addressing these issues with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Ethan, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the hotel's cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

Dear Brent, We sincerely apologize for the inconvenience you encountered during your stay. Maintaining a clean and pleasant environment for our guests is paramount to us. Your feedback will be shared with our team, and we will take appropriate steps to address the issues mentioned. We regret that we did not meet your expectations. Please know that we value your insight and will strive to improve. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Clint, Thank you for your recent stay at our hotel. We apologize for the inconvenience you experienced during your stay. Providing the room type you reserved and ensuring cleanliness are our top priorities. We regret that we fell short of meeting your expectations in these areas. Your feedback is valuable to us, and we will address these issues with our team to prevent recurrence. Please accept our sincerest apologies for the inconvenience caused. We hope to have the opportunity to welcome you back and provide you with a superior experience. Sincerely,Hotel Management

Dear Addison, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Darrel, Thank you for sharing your feedback with us. We're glad to hear that you found value in your stay despite your expectations regarding the area. We understand the importance of providing a comfortable experience and appreciate your perspective. Your comments are valuable as we continually strive to enhance our offerings. We hope you'll consider staying with us again in the future.Sincerely,Hotel Management

Dear Priscilla, We're deeply sorry for the unsatisfactory experience you had during your stay. Cleanliness and guest satisfaction are our top priorities, and we regret falling short of your expectations. Your feedback is concerning, and we're taking immediate steps to address this issue with our housekeeping team to ensure it doesn't happen again. We also apologize for the lack of attentiveness from our front desk staff and assure you that we're reinforcing our commitment to providing exceptional service. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Kim, We apologize for the inconvenience caused by the out-of-order elevator and any impression of the property feeling worn. Ensuring a comfortable and pleasant stay for our guests is our priority, and we regret falling short of your expectations. Your feedback is valuable, and we will address these issues promptly to improve our facilities. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our friendly front desk, please give us another occasion to host and give you the flawless stay you deserve!Sincerely,Hotel Management

Dear Alex, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Richard L , Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Samantha, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we are sorry for the extended wait you experienced during check-in. Rest assured, we will address this appropriately to prevent such occurrences in the future. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Mark, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Deborah, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Guest, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Your satisfaction and comfort are valuable, and we're genuinely sorry for not meeting these expectations. We have taken note of your concerns and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Susan, Thank you for being our guest. It is nice to know you had a pleasant time and were pleased with many aspects of your stay, including the location. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Raquel, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we apologize for your allotted suite not being up to your expectations and our front desk agent's response. Your experience does not meet our standards of service, and we understand your decision to cancel your second night. This situation should have been handled more professionally and with empathy. Please accept our sincerest apologies, and we appreciate your feedback as it helps us improve. We hope you'll consider giving us another chance in the future, as we aim to provide a better experience.Sincerely,Hotel Management

Dear Catherine, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort, and we understand your disappointment regarding our breakfast. Your feedback is valuable, and we're genuinely sorry for not meeting your expectations. Rest assured, we're taking steps to address these issues promptly. We look forward to welcoming you back and providing you with the exceptional hospitality you deserve. Sincerely,Hotel Management

Dear Carina, Thank you for taking the time to share your review about your recent stay with us. We are sorry that your room was not ready for occupancy when you arrived, and we apologize for the frustration and inconvenience due to how our associate handled the situation. We are sorry that this incident compromised your plans with us, and we regret that you had to leave sooner than anticipated. Please rest assured that we are evaluating the concerns you mentioned and will take appropriate measures to address the problem and prevent future occurrences. Thank you for bringing this to our attention, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Lynnette, We sincerely apologize for the disappointing experience you encountered during your stay. The situations you described do not align with the level of service and cleanliness we strive to provide. It's clear that we fell short in several areas, from check-in to maintenance issues and breakfast offerings. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We hope you will consider giving us another chance to provide a more positive stay.SincerelyHotel Management

Dear Kim, We appreciate your feedback and apologize for any inconvenience you encountered during your stay. Your comfort is important to us, and we will share your comments with our team to ensure we continue improving. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.SincerelyHotel Management

Dear Roberta, We appreciate your feedback and hope your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

Dear Merilee, Thank you for evaluating your recent stay with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your valuable feedback; without it, we cannot improve. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Melissa, Thank you for choosing our hotel. We appreciate you mentioning your love for our attentive service. However, we apologize for the concerns that impacted your experience. We agree our hotel is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. In the meantime, our housekeeping staff is committed to keeping our facilities clean and well-maintained throughout our hotel. Therefore, we genuinely regret this was not your impression. Thank you for bringing this to our attention so we can address it appropriately. We hope you will consider giving us another opportunity to welcome you back and show you the seamless stay you deserve.Sincerely,Hotel Management

Dear Lynzi, We apologize for your disappointing experience during your first solo hotel stay. We understand the importance of cleanliness and comfort, and we are sorry for falling short in these areas. We take your feedback seriously and will address this with our housekeeping team to ensure our rooms meet the highest standards. We also apologize for the disturbance caused by the loud people in the hallway and slamming doors. We understand how frustrating this can be and will take extra measures to ensure a peaceful and comfortable stay for our guests. Your feedback is valuable to us and will help us make the necessary changes for improvement. We hope to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Lisa, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Kathy, Thank you for taking the time to review your time with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear David, Thank you for including Extended Stay America in your travel plans and sharing your experience. We are glad you enjoyed most of your time here with us and apologize for any concerns that may have kept you from having an outstanding stay. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Cody, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your feedback has been shared with our team for immediate review and action. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management