야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

물란픽 리조트 라맨틴 살리 여행 후기

5 out of 5
물란픽 리조트 라맨틴 살리
BP 2383, Saly Nord, Mbour

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 119개 이용 후기 중 61개" "
평점 8 - 좋아요. 119개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 119개 이용 후기 중 13개" "
평점 4 - 별로예요. 119개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 119개 이용 후기 중 5개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Byung je

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2021년 9월에 2박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2021년 11월 16일
Cher client, Nous vous remercions d'avoir pris le temps de partager votre expérience au Lamantin Beach Resort & Spa. Meilleures salutations,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay at Lamatin
Wonderful stay at the Hotel. Very clean and well manintained everywhere. Pool was very spacious and clean. No rush to take the sunbed. Breakfast was great with many to choose. Dinner was the best in Dakar/Mbour region. Great wine selections as well. Room was very spacious for two person. Bathroom with full bath-tub is very clean and modern finish with a bit of local touch. Security is somehow very tight but I felt more safer and is good for extra safety since the hotel is packed with many foreiners. I will definitely visit back soon.

8/10 - 좋아요

valerie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 étoiles africain
2024년 1월에 6박 숙박함
답변 제공: Movenpick Resort Lamantin Saly 님, 2024년 1월 26일
Cher Client,Nous vous remercions d'avoir partagé votre impression suite à votre séjour.Votre satisfaction reste notre priorité.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour encore plus agréable.

2/10 - 너무 별로예요

Francine

가족 여행
별로예요: 직원 및 서비스
300 euro was stolen from my room. This was not an opportunistic theft. The money was locked in my bag with a lock. So it took effort. I reported the theft and the procedure was explained but the outcome is nothing. 300 euro goes a very long way in Senegal so vacation budget gone to theft. On top of that the rooms are dilapidated. I have been stressed due to the theft my entire trip. All my items have been on constant lock yet they managed to steal.
답변 제공: Movenpick Resort Lamantin Saly 님, 2024년 1월 16일
Dear Guest,We acknowledge receipt of your comment and apologise for this unfortunate situation.We understand the impact this has had on your experience and we are currently investigating the incident.Your safety and satisfaction are our top priorities.We appreciate your understanding and patience while we work to resolve this situation.

8/10 - 좋아요

Qais

2023년 11월에 4박 숙박함

8/10 - 좋아요

Viren

출장 여행
좋아요: 숙박 시설 상태 및 시설
Nice
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful beachfront property with lovely rooms. Breakfast was terrific, and staff are friendly and multi-lingual. Highly recommend. The downside is that it's a long haul from the airport through marginally safe streets. Make sure you have a good car and driver. Taxi service is pretty sketchy. The hotel would do well to have an airport shuttle.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

papa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Fatou

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Succulent
Nous avons passé un excellent séjour au lamantin beach nous avons été bien reçu l’accueil est magnifique et chaleureux le personnel est au petit soin avec vous je remercie toute l’équipe et plus particulièrement sayda je vous remercie pour votre accueil votre sourire et la bienveillance envers nous j’espère y revenir très prochainement
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Babacar

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The location and property is okay. The service was slow at check in. It is outrageous that the hotel would even charge water in the restaurant. All surrounding hotels offer free drinks, including at the restaurant and bar.
2023년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel at a nice location, French required!
the hotel as such is very nice perfect, but as a foreigner (not speaking French) it is difficult to communicate. Check in took long, and we had a sick child. We were misinformed, which resulted in additional cost, then it took us quite some time to correct it, the transfer requested was not there/ nor where the cost correctly shared which all gave lot of problems and stress at check out.
2023년 8월에 2박 숙박함

4/10 - 별로예요

Florian

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not a 5 star level!
First the good points: The beach is nice and the airconditioning works. On an international basis this hotel would barely get 4 stars. It wasn’t particularly clean. One look behind the mattress ( which I always do to be sure there are no bed bugs) revealed loads of hair, dead insects and blossoms which the Hotel use as their decoration for the bed. In the closet wears trash from the previous guests which convinced me that no one cleaned the room properly after the last visitor. There was no “please don’t disturb” sign available and staff came a lot to ask for several things ( in a country that has high risk for malaria you want to keep the doors closed, the most ridiculous visit was from a guy, at night who wanted to spray my room with pest control spray. First of all, this visit did the opposite, let mosquitoes in, and what was he thinking? Spraying the room while I’m in there???) not even telling the staff from the front desk, to please not do my room helped. Topic “hygiene”: I only ate and drank in the hotel. No salad, no fruit no ice cubes, still I ended up with having the runs with fever…
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

marguerite

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice for family
2023년 4월에 3박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Dear guest,We are truly happy that you enjoyed your stay.See you again, very soon!

8/10 - 좋아요

Fatimata

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bon accueil
2022년 8월에 1박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2022년 8월 20일
Cher hôte, Nous vous remercions pour votre excellent commentaire. Au plaisir de vous accueillir à nouveau !Meilleures salutations

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함

8/10 - 좋아요

Jacqueline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoy keke professional service
2022년 6월에 2박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Dear guest, We apologize for the delayed response.It's a pleasure to know that your appreciated the professionnalisme of Kiki. We hope to see you again, very soon.

8/10 - 좋아요

YERYN

2022년 6월에 1박 숙박함

6/10 - 괜찮아요

IBOHN MENTI

별로예요: 직원 및 서비스
No matching between Quality and Price
Reception was a bit messy , no personal welcoming . Spa was overbooked , employees at the beach where missing . A part of that the place is super clean , nice pool and playground for the kids .
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

ESTELLE

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
HÔTEL EXTRÊMEMENT CHALEUREUX
Une fabuleuse expérience dans ce très joli hôtel typique de la région. Le personnel est au petit soin comme je ne l'ai jamais vu nulle part ailleurs. Le restaurant est d'un niveau gastronomique assurément. Les pâtisseries sont d'une très grande qualité également. Seul regret concernant le restaurant, les repas sénégalais ne sont au menu du buffet qu'une seule fois par semaine. Un corner avec des plats typiques comme le yassa devrait être accessible tous les soirs, c'est dommage sachant que nous sommes au Sénégal de manger asiatique 2 fois par semaine. Les salles de bain mériteraient un très gros rafraîchissement également, nous sommes tout de même dans un 5 étoiles. La propreté est quant à elle irréprochable, dans les chambres, dans les lieux communs, sur la plage, au bord de la piscine... Enfin et c'est plus que mérité, un très gros coup de coeur pour Amadou de l'accueil, Sayda, Gamou, Kiki ou encore Abdou à la piscine. Des personnes très chaleureuses qui veulent sincèrement vous faire vivre les plus belles vacances qui soient. Nous reviendrons l'année prochaine mais en famille cette fois-ci car cet hôtel s'adapte parfaitement à une configuration familiale. A bientôt!
2022년 1월에 5박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2022년 2월 5일
Bonjour ESTELLE, Nous vous remercions d’avoir choisi Lamantin Beach Resort & Spa pour votre séjour et de partager votre feedback. Nous sommes enchantés que l'expérience ait été à la hauteur de vos espérances et merci encore d’avoir écrit ce magnifique commentaire. Vos retours d’expérience sont essentiels car votre confort et votre satisfaction constituent pour nous une source de motivation et une belle récompense à nos efforts. C’est un réel plaisir pour nous de lire que nous avons contribué positivement à vos vacances et que vous êtes globalement content de l’ensemble de nos services, de nos installations et de nos équipes à qui nous transmettrons vos compliments. Concernant la suggestion de rénovation des chambres, nous l’avons entamé et procédons par blocs de logement raison pour laquelle elle n’est pas encore effective. Nous espérons vous revoir parmi nous très prochainement avec votre famille. Meilleures salutations

10/10 - 훌륭해요

ANN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was impressed by the staff. They address your issues effectively. Their English is better than any other facilities and hotels.
2022년 1월에 2박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2022년 2월 5일
Bonjour Cher client, Nous vous remercions pour votre retour à la suite de votre séjour au Lamantin Beach Resort and Spa. Notre équipe a été plus que content de vous avoir accueilli et c’est avec un immense plaisir que nous recevons vos compliments. Votre confort et votre satisfaction sont les plus belles récompenses pour notre personnel qui travaille chaque jour dans l'unique but de vous offrir un service sur-mesure et impeccable. Merci de nous avoir fait confiance et à très bientôt d'autres excellents moments. Meilleures salutations

6/10 - 괜찮아요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Très agréable mais sonore!
Bel endroit, direction à l'écoute, décoration et état général à revoir, dans les sanitaires. Personnel aimable, bien formé. Buffet varié et de bonne qualité. Piscine, jardins et plage, propres et bien entretenus. Gros bémol pour nous, la musique du petit déjeuner au diner, surtout le soir entre sono et concerts, impossible d'avoir une discussion à table. Mais peut-être ne nous étions pas suffisamment renseignés avant de venir.
2021년 12월에 7박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2022년 1월 7일
C'est un réel plaisir de lire combien vous avez apprécié le Lamantin Beach Resort and Spa, surtout la qualité de nos services, de nos installations, la propreté et le professionnalisme de notre personnel. Nous vous prions d'accepter nos sincères excuses pour les manquements notés. Ils ont été notés avec beaucoup d'attention. Notre restaurant est justement conçu pour avoir deux zones bien distinctes, une avec l’ambiance musicale, et le fond du restaurant parfaitement calme. Nous espérons que vous nous donnerez l'opportunité de vous accueillir et de vous faire profiter d’un dîner au calme comme bon nombre de nos clients qui justement apprécient le Lamantin pour son calme et sa sérénité.

10/10 - 훌륭해요

milan

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Personnel au top notamment Djibril Céline kiki … Repas variés et bien cuisinés Nous avons passés de très bonnes vacances entre amis
2021년 12월에 8박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2022년 1월 7일
Nous vous remercions d'avoir pris le temps de nous faire parvenir votre retour suite à votre séjour au Lamantin Beach Resort and Spa. Nous sommes ravis que l'expérience vous ait enchanté, particulièrement le professionnalisme de Djibril, Céline et kiki. Au plaisir de vous accueillir à nouveau !

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptionnel
Hotel splendide propre personnel agreable
2021년 10월에 9박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2021년 12월 28일
Nous sommes enchantés que l'expérience ait été à la hauteur de vos espérances et vous remercie d’avoir partagé ce magnifique commentaire sur le Lamantin Beach Resort and Spa.

10/10 - 훌륭해요

marie-noelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Avons apprecie le sejour et le personnel a l ecoute des clients Un peu derangeant les seminaires au buffet Dans l ensemble c etait bien
2021년 12월에 7박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2021년 12월 28일
Nous vous remercions d’avoir choisi Lamantin Beach Resort & Spa pour votre séjour et de partager votre expérience. Notre objectif principal étant d’offrir de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions vos critiques constructives. Nous sommes heureux de lire que vous êtes satisfait de votre séjour et de la disponibilité du personnel. Concernant vos remarques sur les séminaristes, nous avons pris bonne note et viellerons à y apporter des améliorations. Nous espérons vous revoir chez-nous pour vous offrir une expérience plus positive.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The check in experience was absolutely awful. First, no one acknowledged us for about fifteen minutes. Finally, the porter was so embarrassed that he called one of the reception staff over to help us. We arrived at 2pm and they said none of the rooms are ready until 3pm. I understand it takes time to clean the rooms but to have a standing policy at a supposedly high end hotel that no room will be available even if they are available is absurd. The French brunette at reception was exceptionally rude. There was no parking anywhere at the hotel and she stated that we could just find somewhere down the road and then move our car after all the day guests left. We have stayed at other hotels in the area like Royaum and Africa Queen and honestly the room was no better at Lamantin but they want to charge three times the price. The beach is very nice and clean but the hotel was an extremely disappointing experience. The entire reception staff should either be trained on customer service or replaced. I saw the French blonde manager walking around so she is clearly present but does not seem to be doing much to improve the standards of the hotel.
2021년 11월에 1박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2021년 11월 16일
Cher client, Nous vous remercions d'avoir pris le temps de partager votre expérience au Lamantin Beach Resort & Spa. Votre commentaire est très important et nous allons prendre en considération chaque point évoqué de façon à améliorer l'expérience de nos clients dans l'hôtel. Nous vous prions de nous excuser pour les désagréments que vous avez rencontrés durant votre séjour. Merci encore de nous avoir choisis lors de votre visite au Sénégal. Meilleures salutations,

10/10 - 훌륭해요

Saidou

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hôtel rien à dire mais les responsables pourrait être plus respectueux envers les personnels
2021년 10월에 1박 숙박함
답변 제공: Lamantin Beach Resort and Spa 님, 2021년 11월 16일
Cher client, Nous vous remercions d'avoir pris le temps de partager votre expérience au Lamantin Beach Resort & Spa. Nous sommes ravis de lire que vous avez apprécié notre hôtel et nous allons bien prendre en considération vos retours afin d'améliorer l'expérience de nos clients au sein de l'hôtel. Ce fut un plaisir de vous avoir accueilli et nous tâcherons de rendre votre expérience pleinement réussie lors de votre prochaine venue. Meilleures salutations,

8/10 - 좋아요

Binta Ndongo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Magagne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent sejour
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Sophie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magnifique week-end comme d'habitude. cadre enchanteur, personnel agréable.
2021년 8월에 3박 숙박함

8/10 - 좋아요

Papa Ibrahima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
chose à améliorer
le séjour était top, le seul bémol était l'attente à l'accueil à notre arrivé pour récupérer notre chambre (plus d'une heure) et la piscine inaccessible le soir à partir de 19h, je trouve ça très dommage car avec cette chaleur durant l'été, certaines personnes aiment bien la baignade nocturne .
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Chatlotte

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Cute hotel not so great customer service!
I reserved 3 rooms for a 3 ok check in. We got there at 4 pm and 2 out of the 3 rooms were dirty from the last guests when we walked in our rooms. They didn’t get us clean rooms till 7pm. Completely ruined our day. No one on their team is on the same page when it comes to communication. Half the team will tell you the pool closes at 7pm while the other half will tell you you can swim at anytime at your own risk. I was simply baffled by the lack of simple customer service etiquette and mediocre hospitality.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

MBAYE EL

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Desolationn
La réception a émis des doutes concernant la réservation faite en ligne. Après plusieurs minutes de conciliabules, j’ai du donner ma carte bancaire en garanti de la totalité du séjour. J’ai passé la nuit, je veut quitter mais la réception me dit que les vérifications se poursuivent toujours. J’attends toujours. Je conseille aux client de venir payer sur place.
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

Gueno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

Cheikh Mouhamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Check in and check out was a lengthy process as they were quite unorganized. Hot tub had mold growing in it
2021년 5월에 1박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Dear guest, We sincerely apologize for the delayed response and for any inconvenience you may have experienced during your stay. Please be assured that we made a lot of progress in our improvement process.We hope to see you again, in better conditions.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 연인과의 여행
별로예요: 직원 및 서비스
Extremely haphazard check in and check out. Service is good for food at restaurant but otherwise very slow. Staff is always distracted and doesn’t seem to know how to use technology well. Pool is clean but cold snd nobody comes to offer drinks or towels. Check out is very poor as well. Staff needs training, coffee and more people and probably better management.
2021년 5월에 2박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Dear guest, We apologize for the delayed response.Thank you very much for your review, it was of great help in our improvement process. We would like to let you know that we made a lot of progress ever since and all your remarks have been taken into consideration.We hope to see you again for a very nice stay.

6/10 - 괜찮아요

Olabode abiola

가족 여행
2021년 4월에 3박 숙박함

4/10 - 별로예요

Ndeyeamy

2021년 1월에 3박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Dear guest, We apologize for the delayed response.We would like to let you know that we made a lot of progress ever since and all your remarks have been taken into consideration.We hope to see you again for a very nice stay.

10/10 - 훌륭해요

christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Formidable
2020년 12월에 3박 숙박함

10/10 - 훌륭해요

nathalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel â la hauteur d'un 5 étoiles
Parfait séjour! Personnel aux petits soins et Excellents professionnels dans tout les secteurs: accueil reception service en chambres restauration plagistes... Mention spéciale pour les 2 responsables de la piscine : Mamadou et Marc!
2020년 3월에 8박 숙박함

8/10 - 좋아요

Marchioni 님, Saint Germain en Laye

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gentillesse extrême de tout le personnel Comme l’année dernière, quasi pas de wifi (en usage classique, on ne charge pas de films) dans la chambre , à peine mieux au bar. Pour un 5*, cela est affligeant !
2020년 3월에 6박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Cher client, Nous nous excusons pour la réponse tardive.Nous vous remercions pour votre commentaire, qui nous a été d'une grande aide dans notre processus d'amélioration. Nous aimerions vous faire savoir que nous avons fait beaucoup de progrès depuis lors.Nous espérons vous revoir pour un excellent séjour.

10/10 - 훌륭해요

Carlos

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Troisieme fois chez le Lamantin Je retourne sans hesiter l'ensemble tres positif
2020년 2월에 7박 숙박함

6/10 - 괜찮아요

Lisa 님, Los angeles

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The quality of this property has greatly declined in recent past. Staff need work on communication and hospitality. Food quality could be improved.
2020년 2월에 1박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Dear guest, We apologize for the delayed response.Thank you very much for your review, it was of great help in our improvement process. We would like to let you know that we made a lot of progress ever since and your remarks have been taken into consideration.We hope to see you again, very soon, for a very nice stay.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good food, terrible cocktails
Overall the hotel is quite nice, the rooms are big and comfortable, the beach is really nice and the food is good. However there are a number of things that let it down, the service is utterly terrible - it takes forever and is hit and miss whether things arrive or not; the cocktails were terrible and not cheap; and the "entertainment" on an evening is mixed.
2020년 2월에 2박 숙박함

6/10 - 괜찮아요

Juliette 님, Paris

가족 여행
별로예요: 직원 및 서비스
manque d’écoute et de disponibilité du personnel d’accueil
2020년 2월에 1박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Merci d'avoir pris le temps de rédiger cet avis.Veuillez nous excuser pour la réponse tardive.Votre commentaire nous a été d'une grande aide dans notre processus d'amélioration. Nous aimerions vous faire savoir que nous avons fait d'énormes progrès depuis lors.Nous espérons vous revoir pour un excellent séjour.

4/10 - 별로예요

W.issa 님, Gambia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That’s not a 5 star hotel is a max of 3 stars very expensive for the service and condition
2020년 2월에 1박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Dear guest, We apologize for the delayed response.Thank you very much for your review.We would like to let you know that we made a lot of progress ever since to improve the quality of our services.We hope to see you again for a very nice stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Bruit dans la marina a cause pompage du sable matin et apres midi
2019년 12월에 5박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Merci d'avoir pris le temps de rédiger cet avis.Veuillez nous excuser pour la réponse tardive et pour les désagréments durant votre séjour.Votre commentaire nous a été d'une grande aide dans notre processus d'amélioration. Nous aimerions vous faire savoir que nous avons fait d'énormes progrès depuis lors.Nous espérons vous revoir pour un excellent séjour.

10/10 - 훌륭해요

Penda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra
Ett dyrt och lyxigt hotell med en mycket trevlig och hjälpsam personal! Här gäller det att boka the bluebay eftersom rummen är bekväma och man får lugn och ro. Privat pool osv....Hotellet har också mycket gamla rum och sängarna är jättehårda. Maten är bra men dricka ingår inte....Allt är inte”All inclusive “.
2019년 10월에 7박 숙박함

8/10 - 좋아요

gaby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Equipement et situation de l'hôtel :) Ecoute et aide du personnel de l'accueil vraiment à revoir :(
2019년 7월에 2박 숙박함
답변 제공: Lamantin 님, 2023년 5월 26일
Merci d'avoir pris le temps de rédiger cet avis.Veuillez nous excuser pour la réponse tardive.Nous sommes ravis de savoir que vous aviez pleinement profité de votre séjour parmi nous.Nous aimerions vous faire savoir que nous avons fait d'énormes progrès depuis lors.Nous espérons vous revoir pour un excellent séjour.