2 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

바이아 프린시페 그랜드 엘 포르티요 - 올 인클루시브 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 551개" "
평점 8 - 좋아요. 1000개 이용 후기 중 237개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 94개" "
평점 4 - 별로예요. 1000개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 69개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Guillermo Jose Rojas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hermoso lugar, playa y piscina compiten por atraerte. Hay algo que quiero reconocer y resaltar: La comida no solo era buena, era fresca y sin preservantes. Yo llevo tiempo con problemas con los sulfitos y en esos días nada me hiso daño y regrecé a mi casa muy bien de salud.
2024년 3월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 4월 17일
Estimado Sr. Rojas,En primer lugar, deseamos hacerle saber que su opinión tiene un gran valor para nosotros, es por ello, que nos sentimos sumamente orgullosos y satisfechos por haberles dejado un grato recuerdo. Apreciamos especialmente sus comentarios positivos sobre la calidad de nuestro servicio y nuestro personal¡Gracias por compartir tu experiencia, Guillermo José! Nos alegra mucho saber que disfrutaste de nuestro hermoso lugar y que pudiste disfrutar de la comida sin preocupaciones. Valoramos tus comentarios sobre la frescura de los alimentos y estamos felices de haber contribuido positivamente a tu salud durante tu estancia. Esperamos poder recibirte nuevamente en el futuro. ¡Gracias por elegirnos y por tu lindo comentario!Esperamos poder recibirles nuevamente en una próxima ocasión en Bahía Príncipe Grand El Portillo y poder tener la oportunidad de seguir brindándoles las más memorables vacaciones.Cordialmente,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

8/10 - 좋아요

nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
le spa excellent
2024년 3월에 4박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 4월 5일
Chère Mme. NancyNous vous remercions de nous avoir fait part de votre avis ! Nous sommes très heureux d'apprendre que vous avez apprécié votre expérience dans notre spa. Votre satisfaction est notre priorité et nous nous efforçons de vous offrir des services exceptionnels pour que vous passiez un séjour inoubliable. Vous êtes toujours le bienvenu pour profiter de nos services de spa à l'avenir et nous nous réjouissons de vous revoir bientôt dans notre établissement !Salutations distinguées,Nataniel Verneaux Relations avec le service clientèle - Bahia Principe Grand El Portillo

10/10 - 훌륭해요

Andrea

가족 여행
Evrethink
2024년 3월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 4월 5일
Thank you for your review, Andrea!We are so happy to hear that your stay was amazing and that you enjoyed all that our resort has to offer. Your satisfaction is our greatest reward and motivates us to continue to provide memorable experiences for our guests. We look forward to welcoming you back in the future for another wonderful stay. If you need anything else, please do not hesitate to contact us.Best regardsNataniel Verneaux Customer Service Relations - Bahia Principe Grand El Portillo

8/10 - 좋아요

Johanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 4월 5일
Thank you for your review, Johanna!We are so happy to hear that your stay was amazing and that you enjoyed all that our resort has to offer. Your satisfaction is our greatest reward and motivates us to continue to provide memorable experiences for our guests. We look forward to welcoming you back in the future for another wonderful stay. If you need anything else, please do not hesitate to contact us.Best regardsNataniel Verneaux Customer Service Relations - Bahia Principe Grand El Portillo

8/10 - 좋아요

Fabienne de

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Très belle plage personnel sympathique
2024년 3월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 3월 24일
Chere Mme. Fabienne. Quel plaisir de lire vos commentaires positifs sur votre séjour dans notre hôtel ! Nous sommes extrêmement heureux d'apprendre que vous avez vécu une expérience extraordinaire grâce à notre incroyable équipe dans tous les domaines du complexe. Nous nous efforçons de fournir un service exceptionnel et de faire en sorte que chacun de nos clients se sente comme chez lui, et nous sommes heureux d'apprendre que nous avons pu dépasser vos attentes.Nous apprécions grandement vos paroles aimables et la reconnaissance de notre travail acharné. Nous continuerons à nous efforcer de rester sur la voie du succès et d'offrir des expériences inoubliables à nos hôtes.Nous nous réjouissons de vous accueillir à nouveau à l'avenir pour un séjour tout aussi fantastique.Merci beaucoup et bonne journée ! Salutations distinguées,Nathaniel VerneauxDépartement des relations avec les clients - Bahia Principe El Grand El Portillo

10/10 - 훌륭해요

Ambrose

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing beach, hospitable staff, lots of fun, accommodated little kids well
2024년 3월에 6박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 3월 24일
Dear Mrs. Ambrose, How wonderful to read your positive comments about your stay at our hotel! We are extremely pleased to hear that you enjoyed an amazing experience thanks to our incredible team in all areas of the resort. We strive to provide exceptional service and make each of our guests feel at home, and we are happy to hear that we were able to exceed your expectations.It's great to hear that you found fun and entertainment for the whole family, from the little ones to adults of all ages. We pride ourselves on offering a wide range of activities and services to ensure there is something for everyone.We greatly appreciate your kind words and recognition of our hard work. We will continue to strive to stay on the path of success and provide unforgettable experiences for our guests.We look forward to welcoming you back in the future for another equally fantastic stay.Thank you very much and have a wonderful day!Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe El Grand El Portillo

10/10 - 훌륭해요

Larissa 님, Staten Island

2024년 2월에 9박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 3월 30일
Dear Mrs. Larissa,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We regret not having met your expectations. Please accept our most sincere apologies for any inconvenience experienced during your stay in our facilities.Best regards,Nathaniel VerneauxCustomer Relations Department - Bahia Principe Grand El Portillo

8/10 - 좋아요

Brandon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its a very nice place and the staff was great everywhere (front desk, bar, other restaurants and cleaning ladies) with the exception of the main buffet. Even with us tipping they did not want to get us water to drink or help in any way. the only other complaint was the water sports. They are sub contracted and they do NOT want to let you do anything especially the mini catamaran. the list of complaints 1. its too windy 2. its not windy enough 2. not today or tomorrow. It was very frustrating because it all boiled down to they did not want to work. Other than that this hotel was great. It was clean and with lots of good things to do. It was February so the pool was cold though. The Hotel activities booking desk also had great people and were priced really good. I do recommend this place.
2024년 2월에 6박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 2월 21일
Dear Mr. Brandon,Thank you for your comments about our hotel. We are delighted that you enjoyed the privileged location of our resort on the Samana peninsula. However, we regret that you found our a la carte restaurants mediocre and that your room was noisy due to the lack of soundproofing in the hallway. We will take your comments into account to improve our services.We are pleased to know that you enjoyed the quality and variety of our buffets, as well as the friendliness of our staff. We understand that the distance from the rooms to the beach can be an inconvenience for some guests. Indeed, a car is necessary to reach Las Terrenas.We take note of your comments and constantly strive to improve our offerings to provide our guests with a memorable experience. We look forward to welcoming you again in the future. Thank you again for your valuable comments.Yours sincerely, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo

10/10 - 훌륭해요

Denney

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super safe feeling family friendly place , staff were very accommodating and fun
2024년 2월에 6박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 2월 21일
Dear Ms. Danney,Thank you for your comments about our hotel. We are delighted that you enjoyed the privileged location of our resort on the Samana peninsula. However, we regret that you found our a la carte restaurants mediocre and that your room was noisy due to the lack of soundproofing in the hallway. We will take your comments into account to improve our services.We are pleased to know that you enjoyed the quality and variety of our buffets, as well as the friendliness of our staff. We understand that the distance from the rooms to the beach can be an inconvenience for some guests. Indeed, a car is necessary to reach Las Terrenas.We take note of your comments and constantly strive to improve our offerings to provide our guests with a memorable experience. We look forward to welcoming you again in the future. Thank you again for your valuable comments.Yours sincerely, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo que no me gustó nada es la poca coordinación en los horarios de la animación sobre todo en la tarde y noche. Cómo ejemplo, como es posible hacer un aerobic a las 3 de la tarde y a pleno sol cuando los clientes terminan de comer entre la 1'30 y las 2'30 o las 3. Por la noche en los espectáculos una descoordinación total de horarios y emplazamiento. Este comentario no afecta al personal de animación, si a la mala organización. Revisen esto por favor.
2024년 1월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 2월 3일
Estimado Sr. Juan,En nombre de todo el equipo de Bahia Principe Grand El Portillo, me gustaría expresar nuestras más sinceras disculpas por cualquier inconveniente que haya experimentado durante su estancia con nosotros.Nuestro principal objetivo es proporcionar a nuestros huéspedes experiencias memorables y sin contratiempos, y lamento profundamente que no hayamos cumplido completamente con sus expectativas durante su tiempo en nuestro resort.Nos tomamos muy en serio cada comentario que recibimos, ya que nos brinda la oportunidad de identificar áreas de mejora y tomar medidas correctivas necesarias para garantizar que futuros huéspedes disfruten de una estadía excepcional.Por favor, sepa que valoramos su retroalimentación y la oportunidad de corregir cualquier problema que haya enfrentado. Si hay algo específico que desee compartir con nosotros para que podamos abordarlo de manera efectiva, no dude en comunicarse con nuestro equipo de atención al cliente.Esperamos sinceramente tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle la calidad de servicio por la que somos conocidos.Atentamente,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

10/10 - 훌륭해요

marlene

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this resort, will come back.
2024년 1월에 6박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 2월 3일
We are thrilled to hear that you love our resort and that you plan to come back! Thank you for your kind words and your continued support. We look forward to welcoming you back for another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Until then, safe travels and we can't wait to see you again soon!Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

10/10 - 훌륭해요

Cesar

2024년 1월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 1월 14일
Estimado Sr. Cesar, Queremos expresar nuestro sincero agradecimiento por sus valoraciones y comentarios en nuestra página de Expedia. Es un placer saber que eligió Bahia Principe Grand El Portillo para disfrutar de sus vacaciones.Esperamos de corazón que haya tenido una estancia excelente y que todas sus expectativas hayan sido superadas. Valoramos su preferencia y nos complace saber que disfrutó de nuestro resort.Lamentamos cualquier inconveniente que haya podido experimentar durante su estancia y queremos asegurarle que tomamos en cuenta cada comentario para mejorar continuamente nuestros servicios.Agradecemos la confianza depositada en nosotros y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para brindarle otra experiencia inolvidable.¡Gracias por elegir Bahia Principe Grand El Portillo!Atentamente,Nathaniel VernmeauxEquipo de Servicio al Cliente - Bahia Principe Grand El Portillo

8/10 - 좋아요

christian

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La plage est exceptionnelle. Les resto à la carte sont "ordinaires" et le vin offert au souper et "très ordinaire" nous avons pu apporter des bouteilles que je suis aller à her à Las Terrenas
2023년 12월에 7박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 1월 14일
Merci beaucoup d'avoir partagé vos commentaires sur votre séjour. C'est merveilleux d'entendre que vous avez trouvé la plage exceptionnelle. D'autre part, je regrette d'apprendre que les restaurants à la carte et le vin offert au dîner n'ont pas répondu à vos attentes.Nous prenons en considération toutes les suggestions de nos clients pour améliorer constamment nos services. Il est génial que vous ayez trouvé une solution pour profiter d'un meilleur vin en apportant vos propres bouteilles à Las Terrenas.Si vous avez d'autres commentaires ou si vous avez des suggestions spécifiques sur la façon dont nous pourrions améliorer notre offre de restauration, n'hésitez pas à nous le faire savoir. Nous apprécions votre retour et espérons avoir le plaisir de vous accueillir à nouveau pour vous offrir une expérience encore meilleure.Merci d'avoir choisi notre établissement et de prendre le temps de partager vos impressions.Cordialement,Nathaniel VerneauxÉquipe de Service Client - Bahia Principoe Grand El Portillo

10/10 - 훌륭해요

Jacqueline

2023년 12월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 1월 14일
Estimada Sra. Jacqueline,Queremos expresar nuestro sincero agradecimiento por sus valoraciones y comentarios en nuestra página de Expedia. Es un placer saber que eligió Bahia Principe Grand El Portillo para disfrutar de sus vacaciones.Esperamos de corazón que haya tenido una estancia excelente y que todas sus expectativas hayan sido superadas. Valoramos su preferencia y nos complace saber que disfrutó de nuestro resort.Lamentamos cualquier inconveniente que haya podido experimentar durante su estancia y queremos asegurarle que tomamos en cuenta cada comentario para mejorar continuamente nuestros servicios.Agradecemos la confianza depositada en nosotros y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para brindarle otra experiencia inolvidable.¡Gracias por elegir Bahia Principe Grand El Portillo!Atentamente,Nathaniel VerneauxEquipo de Servicio al Cliente - Bahia Principe Grand El Portillo

2/10 - 너무 별로예요

Cliff

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 1월 14일
Estimado Sr. Cliff,Queremos expresar nuestro sincero agradecimiento por sus valoraciones y comentarios en nuestra página de Expedia. Es un placer saber que eligió Bahia Principe Grand El Portillo para disfrutar de sus vacaciones.Esperamos de corazón que haya tenido una estancia excelente y que todas sus expectativas hayan sido superadas. Valoramos su preferencia y nos complace saber que disfrutó de nuestro resort.Lamentamos cualquier inconveniente que haya podido experimentar durante su estancia y queremos asegurarle que tomamos en cuenta cada comentario para mejorar continuamente nuestros servicios.Agradecemos la confianza depositada en nosotros y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para brindarle otra experiencia inolvidable.¡Gracias por elegir Bahia Principe Grand El Portillo!Atentamente,Nathaniel VerneauxEquipo de Servicio al Cliente - Bahia Principe Grand El Portillo

8/10 - 좋아요

giorgio

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good quality and price
2023년 12월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 1월 14일
Dear Mr. Giorgio,Thank you for sharing your feedback! It's great to hear that you found a good balance of quality and price during your experience. If there's anything specific you'd like to highlight or if you have any further comments, feel free to let me know. We appreciate your time and hope to provide you with excellent service in the future as well.Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

10/10 - 훌륭해요

Miriam 님, camden

2023년 12월에 6박 숙박함
답변 제공: Nathaniel Verneaux 님, 2024년 2월 3일
Dear Mrs. Miriam,We would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay at Bahia Principe Grand El Portillo. Your feedback is incredibly important to us as it helps us improve the quality of service we provide.We deeply regret that your experience did not meet your expectations. Please know that we take your comments very seriously and are actively working to address any issues you encountered.We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations.Warm regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

10/10 - 훌륭해요

Janixa

2023년 12월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 12월 11일
JHOAN ES EL MEJOR...Julia CáceresJHOAN ES EL MEJORGestión de Respuestas11 Dec 2023Respuesta pendiente¡Es fantástico saber que tu experiencia incluyó a un miembro destacado de nuestro equipo, Jhoan! Agradecemos tu reconocimiento y tus amables palabras hacia él. Transmitiremos tus elogios a Jhoan para reconocer su dedicación y esfuerzo. Si hay algo más que podamos hacer para mejorar tu experiencia o si tienes alguna preferencia específica para tu próxima visita, no dudes en hacérnoslo saber. Estamos aquí para garantizar que cada momento contigo sea especial. ¡Gracias por compartir tu aprecio y por elegir nuestro servicio! Cordialmente, Nathaniel Verneaux Guest Relatios Department Bahia Principe Grand El Portillo

6/10 - 괜찮아요

ana

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We noticed that there's a differentiate treatment towards us because we're Dominican
2023년 12월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 12월 11일
JHOAN ES EL MEJOR...Julia CáceresJHOAN ES EL MEJORGestión de Respuestas11 Dec 2023Respuesta pendiente¡Es fantástico saber que tu experiencia incluyó a un miembro destacado de nuestro equipo, Jhoan! Agradecemos tu reconocimiento y tus amables palabras hacia él. Transmitiremos tus elogios a Jhoan para reconocer su dedicación y esfuerzo. Si hay algo más que podamos hacer para mejorar tu experiencia o si tienes alguna preferencia específica para tu próxima visita, no dudes en hacérnoslo saber. Estamos aquí para garantizar que cada momento contigo sea especial. ¡Gracias por compartir tu aprecio y por elegir nuestro servicio! Cordialmente, Nathaniel Verneaux Guest Relatios Department Bahia Principe Grand El Portillo

4/10 - 별로예요

Darwin

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there for 3 nights and our entire stay was super unpleasant. Check-in was disorganized, rooms were outdated with mosquitos and roaches everywhere, electrical issues in room, poorly air conditioned rooms, hard and uncomfortable mattress. This is the worst customer service I have received from staff at any resort I've been to, and I’ve been to over 25. They are more concerned with chit chatting among themselves than helping customers. The bars would continuously run out of things (like seltzer water and brugal, which is Dominican rum!!). The food at the buffet was a 5/10, got the job done but not great, the food at the restaurants was expected to be better but was also a 5/10. Even getting a cup of coffee in the morning was a 10 minute wait for someone to actually look at you and bring it over, because even if you asked it would take 10 minutes. Overall, the biggest downfall this resort will have is with their staff, super unfriendly, inattentive and not customer service oriented. At the time of booking it was approx. $600 for the 3 nights and I guess you get what you pay for. My expectations were low already but those weren’t even met. I would not recommend anyone to stay here. My family was part of the ”VIP” rooms and their experience was also below par, they was super disappointed.
2023년 11월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 30일
Dear Mrs. Darwin,I'm truly sorry to hear about the challenges you encountered during your stay, and I appreciate you taking the time to share your feedback. Your experience does not align with the high standards of service we strive to provide, and we sincerely apologize for the inconveniences you faced.We take your comments seriously, and I assure you that we will investigate the issues you mentioned, particularly regarding the condition of the rooms, insects, electrical problems, and the overall service quality. This information is valuable to us as we continuously work to improve our offerings.I apologize for the disappointment you and your family experienced, especially in the context of being part of the "VIP" rooms. We understand the importance of delivering a positive and memorable experience for all our guests, and it's disheartening to hear that we fell short in this regard.Please be assured that your concerns will be shared with the relevant departments for immediate attention and improvement. We appreciate your honesty and the opportunity to address these issues.Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portilllo

6/10 - 괜찮아요

Oksana

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 11월에 8박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 30일
Dear Mrs. Oksana,Thank you very much for your comments about your recent visit to Gran Bahia Principe El Portillo. We are truly grateful to you as our job is to make our guests happy.You don't know how happy we are to see that we have achieved your satisfaction and that above all, our employees have contributed to it by giving you a great service and making your stay really pleasant. For us it is a great pleasure to receive guests like you and your wife, who every day of your stay did not draw a smile on your face. Thank you for preferring us.Best regards,Nathaniel VerneauxGuest Relatiuons Departement - Bahia Principe Grand El Portilllo

10/10 - 훌륭해요

Charly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ariel en el restaurante gourmet fue excelente su servicio salvó la noche del sábado. Gracias por tu dedicación José Ramón en el bar de la piscina es el perfecto anfitrión aunque el área están muy concurrido siempre tiene tiempo para conversar y sonreír
2023년 11월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 30일
Estimado Sr. Charly,¡Agradecemos sinceramente tu comentario! Estamos encantados de saber que Ariel en el restaurante gourmet brindó un servicio excelente y que su dedicación salvó tu noche del sábado. Transmitiremos tus elogios a Ariel para reconocer su esfuerzo y servicio excepcional.Además, nos alegra saber que José Ramón en el bar de la piscina fue el anfitrión perfecto. Su capacidad para mantener un excelente servicio y ser amable, incluso en un área concurrida, es algo que valoramos enormemente. Agradeceremos personalmente a José Ramón por su atención y sonrisa constante.Estamos comprometidos a proporcionar experiencias excepcionales a nuestros huéspedes, y comentarios como el tuyo nos motivan a seguir brindando un servicio de calidad.Si hay algo más que podamos hacer para que tu estancia sea aún más placentera, no dudes en hacérnoslo saber. ¡Gracias por elegirnos y esperamos darte la bienvenida nuevamente en el futuro!Sinceramente,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 - 좋아요

sonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the workers, service is excellent. No internet in the room until the last day. Showers in the bathroom needs a deep cleaning on the walls. FOOD is great! Thanks!
2023년 11월에 4박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 30일
Dear Mrs. Sonia,Thank you for sharing your feedback! We're delighted to hear that you enjoyed the excellent service from our staff and that you found the food to be great.We apologize for any inconvenience regarding the internet in your room. We understand the importance of a reliable connection, and we appreciate your patience. Rest assured, we're continuously working to improve our services.Your note about the showers in the bathroom is duly noted. We'll make sure to address this issue and ensure a thorough cleaning to meet the highest standards of hygiene.If you have any further comments or if there's anything specific you'd like us to address, please feel free to let us know. We value your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing our hotel!Best regards,

2/10 - 너무 별로예요

Andy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The poor service at the front desk and guest service representative. They are so rude and there is a lack of real customer service.
2023년 11월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 24일
Dear Mr. Andy,We appreciate your feedback, and I sincerely apologize for the unpleasant experience you had with our front desk and guest service representatives. Providing exceptional customer service is a top priority for us, and it is disheartening to hear that we fell short of your expectations.Rest assured, we take your comments seriously, and we are committed to addressing these issues promptly. Here are the steps we are taking to improve our customer service:1. **Immediate Staff Training:** - We will conduct additional training sessions for our front desk and guest service representatives, focusing on enhancing communication, empathy, and problem-solving skills. - Emphasis will be placed on the importance of maintaining a positive and respectful attitude toward every guest.2. **Feedback Mechanism:** - We value customer feedback, and we are implementing a more robust system to gather insights into our guests' experiences. - Your specific concerns will be shared with our team to ensure they are aware of the areas where improvement is needed.3. **Supervision and Monitoring:** - We will increase supervision to monitor interactions between staff and guests, ensuring that our service standards are consistently met. - Regular assessments will be conducted to identify areas of improvement and recognize outstanding performance.4. **Guest Relations Team:** - We are establishing a dedicated guest relations team to address concerns promptly and provide personalized assistance to guests who may have encountered issues.5. **Reinforcement of Customer Service Values:** - We will reinforce our commitment to delivering exceptional customer service through regular staff meetings and ongoing communication. - Our team will be reminded of the importance of creating a welcoming and positive environment for all guests.Please accept our sincere apologies for any inconvenience caused. Your feedback is invaluable to us, and we are determined to make the necessary changes to ensure a much-improved experience for you and our future guests.If there's anything specific you would like to share or discuss further, please feel free to reach out to our guest relations team directly at [contact information]. We appreciate your understanding and the opportunity to make amends.Best regards,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 - 좋아요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 10일
Estimada Sra. Maria,Reciba un cordial saludo de parte de todo el personal que compone Bahia Principe Grand El Portillo.Agradecemos el tiempo tomado, para dejarnos saber mediante su valoraciones, la calidad del servicio que ofrecemos.Esperamos volver a darle una grata bienvenida en nuestras instalaciones.Saludos cordiales,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 10일
Estimada Sra. Maria,Reciba un cordial saludo de parte de todo el personal que compone Bahia Principe Grand El Portillo.Agradecemos el tiempo tomado, para dejarnos saber mediante su valoraciones, la calidad del servicio que ofrecemos.Esperamos volver a darle una grata bienvenida en nuestras instalaciones.Saludos cordiales,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

6/10 - 괜찮아요

Jennifer T

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Entertainment staff was excellent. Hotel rooms need updating (ac units, water systems - shower pressure & hot water). Overall we had a great time.
2023년 11월에 4박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 8일
Dear Mrs. Jennifer,First of all, we would like to let you know that your opinion is of great value to us, that is why we are very proud and satisfied to have left you with a pleasant memory. We especially appreciate your positive comments about the quality of our service and our staff.Comments like the ones you send us are what motivate us as a team to improve every day the quality of the service we offer.We look forward to welcoming you again on a future occasion at Bahia Principe Grand El Portillo and we hope to have the opportunity to continue providing you with the most memorable vacations.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

10/10 - 훌륭해요

Naomi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time. The beach was warm and clean (no seaweed). The food taste great. Drinks were good. The Brazilian restaurant was great.
2023년 11월에 4박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 8일
Dear Mrs. Naomi,First of all, we would like to let you know that your opinion is of great value to us, that is why we are very proud and satisfied to have left you with a pleasant memory. We especially appreciate your positive comments about the quality of our service and our staff.Comments like the ones you send us are what motivate us as a team to improve every day the quality of the service we offer.We look forward to welcoming you again on a future occasion at Bahia Principe Grand El Portillo and we hope to have the opportunity to continue providing you with the most memorable vacations.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

2/10 - 너무 별로예요

lina 님, Mahwah

The AC control was missing and the room was very cold! No parking and we have to pay per every day!
2023년 10월에 4박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 31일
Dear guest,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Bahia Principe Grand El Portillo

10/10 - 훌륭해요

Cesar 님, Santo Domingo

2023년 10월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 24일
Estimada Huésped,En primer lugar, deseamos hacerle saber que su opinión tiene un gran valor para nosotros, es por ello, que nos sentimos sumamente orgullosos y satisfechos por haberles dejado un grato recuerdo. Apreciamos especialmente sus comentarios positivos sobre la calidad de nuestro servicio y nuestro personal.Comentarios como los que usted nos envían, son los que nos motivan como equipo a mejorar cada día la calidad del servicio que ofrecemos.Esperamos poder recibirles nuevamente en una próxima ocasión en Bahía Príncipe Grand El Portillo y poder tener la oportunidad de seguir brindándoles las más memorables vacaciones.Cordialmente,Nathaniel VerneauxGuest relations Department - Bahía Principe Grand El Portillo

6/10 - 괜찮아요

Juan

가족 여행
The resort is far away from SDQ airport. Had to called several times to receptionist got problems with the air condition leaking. The need more bartenders
2023년 10월에 4박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 30일
Dear Mr. Juan,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Yours sincerelyNathaniel VerneauxGuest Relations Department Bahía Principe Grand El Portillo

6/10 - 괜찮아요

Margaret

가족 여행
Costumer service is friendly. Not too many choices for the transportation.
2023년 10월에 7박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 25일
Dear Mrs. Margaret,Receive a cordial greeting from the entire team that is part of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

6/10 - 괜찮아요

lisbeth

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 14일
Estimada Sra. Lisbeth,Agradecemos sus valoraciones en nuestra comunidad de Expedia sobre su experiencia en nuestro hotel. En Bahía Príncipe Grand El Portillo nos interesan al máximo las opiniones de nuestros huéspedes, tanto positivas como negativas.Sentimos mucho que no hayas disfrutado de tus vacaciones como esperabas, así como el hecho de que no hayamos cumplido tus expectativas en cuanto a algunas de nuestras instalaciones y servicios. Tenga en cuenta que sus comentarios han sido tenidos muy en cuenta. No obstante, somos una empresa que se preocupa por el bienestar de nuestros huéspedes y nos caracterizamos por ofrecer un servicio de calidad, y nos esforzamos por mejorar continuamente con el fin de que nuestros huéspedes no tengan que volver a enfrentarse a esta situación.Le expresamos nuestras más sinceras disculpas por los inconvenientes que ha tenido que afrontar.Atentamente,Nathaniel VerneauxDepartamento de Relaciones con los Huéspedes - Bahia Principe Grand El Portillo

6/10 - 괜찮아요

Elsa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff was friendly. No complaints from the food. It’s just the place needs updating. The ac barely kept room cool. Just overall worn out and old looking.
2023년 10월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 24일
Dear guest,Receive a cordial greeting from all the staff of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We regret not having met your expectations. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.Cordially yours,Nathaniel VernreauxGuest Relations Departnment - Bahía Principe Grand El Portillo

10/10 - 훌륭해요

Claudia

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always have a great time at Bahia Portillo. Staff are very friendly and food is always good...
2023년 10월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 16일
Dear Mrs. Claudia,Thank you very much for your comments about your recent visit to Gran Bahia Principe El Portillo. We are truly grateful to you as our job is to make our guests happy.You don't know how happy we are to see that we have achieved your satisfaction and that above all, our employees have contributed to it by giving you a great service and making your stay really pleasant. We are pleased to know that we have met your expectations. We completely agree with you, that the charm of our hotel is that we are a cozy and familiar hotel.We look forward to having you again in the near future at the Gran Bahia Principe El Portillo and take this opportunity to send you our warmest regards.Best regards,Nathaniel VerneauxGuest Relations Department Bahia Principe Grand El Portillo

10/10 - 훌륭해요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent for short vacations.
2023년 10월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 16일
Dear Mr. Alexander,First of all we would like to thank you for choosing us as your vacation destination, as well as for taking the time to leave us your comments about your experience at our hotel.We would like to apologize for any inconvenience you may have experienced during your stay.Likewise, we regret not having met your expectations; and you can be sure that your comments help us to improve every day the quality of the service we offer.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 - 좋아요

Catherine

단체 여행
좋아요: 편의 시설/서비스
The staff service and kindness
2023년 10월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 16일
Dear Mrs. Cacterine,We hope you had a good trip back home. Thank you very much for your nice comments about our hotel. We will forward your kind remarks to the corresponding departments.We are glad to know that we have achieved your satisfaction, as that is our main goal. We look forward to welcoming you again very soon here at the Grand Bahia Principe El Portillo.Best regards,Nathaniel VerneauxGuest Relations Department Bahia Principe Grand El portillo

10/10 - 훌륭해요

Michael

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful stay
2023년 10월에 7박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 16일
Dear Mr. Michael,Thank you very much for taking the time to write this review of our hotel!!!!We are very happy that you enjoyed your vacation in El Portillo and at the Gran Bahia Principe El Portillo.You don't know how happy we are to see that we have achieved your satisfaction and that above all, our employees have contributed to it by giving you a great service and making your stay really pleasant. We are pleased to know that we have met your expectations.We look forward to welcoming you back to the Gran Bahia Principe El Portillo and thank you in person. Greetings,Nathaniel VerneauxGuest Relations Departemet - Bahia Principe Grand El Portillo

8/10 - 좋아요

amany

2023년 10월에 7박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 11월 2일
Estimada Sra. Amany,Gracias por la valoraciones de nuestro servicio,Esperamos poder volver a recibirle en nuestro pequeño paraíso.Cordialmente,Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo..

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Adeptes du calme, fuyez
Si vous cherchez un endroit calme pour vous reposer, fuyez. Il n'y a pas un seul coin au calme dans cet hôtel (sauf la chambre et encore...). Musique a fond dans la piscine principale, musique très forte dans tous les bars/restos. Même la piscine "relax"est envahie par les touristes qui ne respectent pas les règles du calme, et personne ne leur dit rien. Beaucoup de groupes en voyages organisés. Les buffets sont médiocres et le restaurant "gourmet" français était très très décevant, pas bon du tout. Sans compter que nous étions malades pendant 3 jours à cause de la nourriture. C'est dommage, la plage est belle, mais même en faisant du snorkeling on entend la musique... Bref, plus jamais...
2023년 10월에 4박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 12일
Chere cote,Tout le personnel du Bahia Principe Grand El Portillo vous salue chaleureusement.Nous vous remercions pour vos commentaires. Nous regrettons de ne pas avoir répondu à vos attentes. Veuillez accepter nos sincères excuses pour les désagréments subis pendant votre séjour dans nos installations.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Nathaniel VerneauxRéputation en ligne Bahia Principe Grand El Portillo

8/10 - 좋아요

lilibeth

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was good. I liked the options of food and the personal was good as well. Had a great time.
2023년 9월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 30일
Dear Mrs. Lilibeth,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Yours sincerelyNathaniel VerneauxGuest Relations Department Bahía Principe Grand El Portillo

10/10 - 훌륭해요

sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best beach
2023년 9월에 3박 숙박함
답변 제공: Yodalys Antúnez 님, 2023년 10월 5일
Dear Mrs. Sandra,We are greatly appreciating your comments. Our goal is to achieve the maximum satisfaction of our guests. We hope to welcome you again at Bahia Principe Grand El Portillo.Best regards,

2/10 - 너무 별로예요

Priscila

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me maltrataron y me dineron claro que no les importa lo vip
2023년 9월에 3박 숙박함
답변 제공: Yodalys Antúnez 님, 2023년 10월 3일
Estimada Sra. Priscila,Reciba un cordial saludo de parte de todo el equipo humano que forma parte de Bahía Príncipe Grand El Portillo. Muchas gracia por dejarnos saber su experiencia en nuestro hotel. Permítanos informamos que lamentamos cualquier incidencia que se haya podido presentar durante estancia en nuestras instalaciones, ya que siempre velamos por cumplir con cada uno de los servicios contratados a través de la agencias.Una vez más le ofrecemos nuestras sinceras disculpas.Cordialmente,

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I stayed At El Portillo for 8 nights with my family. The hotel is beautiful but needs major renovation specially the hotel rooms, they are outdated, old, towels in rooms are extremely old and dry. Also the quality of the drinks are poor. Overall had a great time. The beach is beautiful and there are lots of chairs and space. Staff is friendly, and helpfull. Will go back.
2023년 9월에 8박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 10월 1일
Dear Mrs. Angela,Receive a cordial greeting from the entire team that is part of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

8/10 - 좋아요

Smarlin 님, Punta cana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena gastronomia, zonas piscina y playa excelentes.
2023년 9월에 3박 숙박함
답변 제공: Yodalys Antúnez 님, 2023년 9월 27일
Estimada Sra. Smarlin,Muchísimas gracias por sus comentarios sobre su reciente visita al Bahía Príncipe Grand El Portillo. Le estamos realmente agradecidos, ya que nuestro trabajo consiste en hacer felices a nuestros huéspedes.No sabe como nos alegra ver que hemos conseguido su satisfacción. Esperamos volver a tenerle en un futuro próximo en el Bahía Príncipe Grand El Portillo.Cordialmente,

8/10 - 좋아요

Scarle

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Yodalys Antúnez 님, 2023년 9월 27일
Estimada Sra. Scarle,Muchas gracias por puntuarnos. Es un placer saber que disfrutó de estancias con nosotros. Aprovechamos para ofrecerle nuestras sinceras disculpas por cualquier inconveniente ocasionado durante su estancia.Esperamos darle la bienvenida nuevamente.Cordialmente,

10/10 - 훌륭해요

Mercedes

좋아요: 청결 상태, 직원 및 서비스
Property and Staff very friendly rooms need update
2023년 9월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 9월 26일
Dear Mrs. Mercedes,Receive a cordial greeting from the entire team that is part of Bahía Príncipe Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

10/10 - 훌륭해요

DAISY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 9월 25일
Estimada Sra. Andrada,En primer lugar, deseamos expresarles la valoración la cual tiene un gran valor para nosotros, es por ello, que nos sentimos sumamente orgullosos y satisfechos por haberles dado un Grand servicio.Apreciamos especialmente su valoración positiva sobre la calidad de nuestro servicio y nuestro personal. Comentarios como los que ustedes nos envían, son los que nos motivan como equipo a mejorar cada día los servicios que ofrecemos.Esperamos tenerle nuevamente de visita en nuestro paraíso tropical.Cordiales saludos desde El Portillo.Nathaniel VerneauxGuest Relations Department - Bahía Principe Grand El Portillo

10/10 - 훌륭해요

Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 9월 23일
Estimado Sr. Antonio,En primer lugar hacerles saber que su opinión tiene un gran valor para nosotros, es por ello, que nos sentimos sumamente orgullosos y satisfechos por haberles dejado un grato recuerdo. Apreciamos especialmente sus comentarios positivos sobre la calidad de nuestro servicio y nuestro personal. Comentarios como los que ustedes nos envían, son los que nos motivan como equipo a mejorar cada día la calidad de servicio que ofrecemos.Esperamos poder recibirles nuevamente en una próxima ocasión en Gran Bahía Príncipe El Portillo y poder tener la oportunidad de seguir brindándoles las más memorables vacaciones.Sinceramente, Nathaniel VerneauxGuest Relations Department - Bahia Principe Grand El Portillo

8/10 - 좋아요

VERNON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There needs to be more activities for younger guests. Pool tornaments Soccer Water volleyball
2023년 9월에 5박 숙박함
답변 제공: Nathaniel Verneaux 님, 2023년 9월 22일
Dear Mr. Vernon,Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo. Grand El Portillo.Thank you very much for your comments. We are glad to know that you enjoyed your stay in our facilities. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities.We look forward to welcoming you back to our facilities very soon.Cordially yours,Nathaniel VereneauxGuest Relations Bahía Principe Grand El Portillo