2 개의 야외 수영장, 일광욕 의자

셀리테르 비스타 마레 - 프리 와이파이, 사마나 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 245개 이용 후기 중 128개" "
평점 8 - 좋아요. 245개 이용 후기 중 76개" "
평점 6 - 괜찮아요. 245개 이용 후기 중 23개" "
평점 4 - 별로예요. 245개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 245개 이용 후기 중 9개" "

9.0/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

LIDIA

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encantó la playa y la piscina. La decoración del apartamento. No me gustó que habían mosquitos.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

ana

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The place is terrific with a gorgeous view to the bay and the beach and pools are amazing. The only thing that dislike me was that the villa wasn’t very well cleaned. The bathroom toilet was dirty and the floor and walls dirty as well.
2024년 3월에 1박 숙박함
답변 제공: Xeliter 님, 2024년 4월 3일
Thank you for your comment!Everything was fix it.

10/10 - 훌륭해요

Anny

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
la vista
2024년 3월에 2박 숙박함
답변 제공: Xeliter 님, 2024년 4월 3일
Gracias por su comentario,esperamos que vuelvan pronto!

10/10 - 훌륭해요

Heidi

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is out of this world. Breathtaking views everywhere you go. The food, the service.
2024년 3월에 1박 숙박함
답변 제공: Xeliter 님, 2024년 4월 3일
Thank you for your comment!

8/10 - 좋아요

Tobin

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The private beach was stunning and a welcome break from the crowds.
2024년 2월에 1박 숙박함
답변 제공: Xeliter 님, 2024년 2월 22일
Nos alegra saber, Gracias!

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place nice people great views and the property is highly recommend well invested money
2024년 2월에 2박 숙박함
답변 제공: Xeliter 님, 2024년 2월 22일
Nos alegra escucucharlo,estamos a sus ordenes!

8/10 - 좋아요

Antonio

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay on this hotel was really good, the staff was very friendly and attentive and the overall hotel condition was good, but I what really impress me was the ocean view from my balcony and that was just priceless.
2024년 2월에 2박 숙박함
답변 제공: Xeliter 님, 2024년 2월 22일
Nos alegra escuchar sus palabras y saber que pudimos ser parte de su experiencia,gracias!

10/10 - 훌륭해요

Narciso

2024년 2월에 1박 숙박함
답변 제공: Xeliter 님, 2024년 4월 3일
Thank you for your comment!

8/10 - 좋아요

Omar

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena experiencia
2024년 2월에 2박 숙박함
답변 제공: Xeliter 님, 2024년 2월 22일
Nos alegra escucharlo,gracias!

10/10 - 훌륭해요

James 님, TAUNTON

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property nice beach incredible staff good restaurant inexpensive food great stay
2024년 1월에 2박 숙박함
답변 제공: Xeliter 님, 2024년 2월 22일
Muchas gracias!

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Xeliter Team 님, 2024년 1월 15일
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.We are very pleased to read that you liked the unit we accommodated you in and that you found it clean and comfortable at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 - 훌륭해요

Génesis Rodriguez De La

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Xeliter Team 님, 2024년 1월 15일
En primer lugar, nos gustaría agradecerle que eligiera nuestro Propiedad Xëliter para sus vacaciones y por la opinión que compartió, estamos encantados de saber su opinión sobre su estancia. Nos complace mucho leer que le gustó la unidad en la que le alojamos y que la encontró limpia y cómoda en todo momento.Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

6/10 - 괜찮아요

Werner 님, Hennef

Schöne Anlage mit guter Sicht auf Meer. Viele nicht Instand gesetzte Dinge: Toilettenspülung, Balkontürgriffe locker, nicht funktionierende Steckdosen, etc.
2023년 12월에 2박 숙박함
답변 제공: Xeliter Team 님, 2023년 12월 22일
Vielen Dank für Ihre Einblicke nach Ihrem kürzlichen Aufenthalt. Wir suchen stets nach einem Weg, uns zu verbessern und Ihre Kommentare sind für unseren zukünftigen Erfolg entscheidend.Wir möchten uns bei Ihnen für Ihren Hinweis bezüglich der Sicherheit am Pool bedanken und werden Ihre Kommentare an unseren technischen Service weiterleiten, damit er die Situation überprüft und an einer Verbesserung arbeitet.Wir möchten Ihnen nochmals danken, unser Hotel gewählt zu haben und uns Ihre konstruktive Kritik ausgedrückt zu haben. Wir freuen uns, Sie in nicht allzu weiter Zukunft erneut begrüßen zu dürfen und die Gelegenheit zu bekommen, Ihre Erwartungen zu übertreffen.

10/10 - 훌륭해요

Axel

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr ruhig.
2023년 11월에 7박 숙박함
답변 제공: Xeliter Team 님, 2023년 12월 6일
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.Our staff welcomes each guest with the Xëliter spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.Again, we thank you for this very kind review of our property and we look forward to serving you again in the future.

8/10 - 좋아요

yoly

단체 여행, 가족 여행
좋아요: 편의 시설/서비스
The value is in the view and the service! But they should really up their game in the maintenance of those beautiful apartments. Things like jammed doors, electronics keys that don't work, clogged toilets and burst pipes in the kitchen (it happened in our friends room) really can change the whole entire experience. They would send someone right away the fix things, but they should not happen in the first place in my opinion
2023년 11월에 4박 숙박함
답변 제공: Xeliter Team 님, 2023년 11월 15일
We greatly appreciate the time you spent reviewing your recent experience in our Property, at Xëliter Vista Mare we always strive to exceed guests' expectations and your comments will help our teams reach that goal. We appreciate your comments and every specific detail, please be assured that we will pass the information to the appropriate departments.Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future.

8/10 - 좋아요

Manuel

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Xeliter Team 님, 2023년 11월 13일
En primer lugar, nos gustaría agradecerle que eligiera nuestro Propiedad Xëliter para sus vacaciones y por la opinión que compartió, estamos encantados de saber su opinión sobre su estancia. ¡Esta ubicación estratégica nos permite tener una de las vistas increíbles desde cualquiera de nuestros apartamentos y áreas principales de la propiedad! Las deslumbrantes puestas de sol hacen de Xeliter Vista Mare un lugar ideal para enamorarse de la vida.Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

10/10 - 훌륭해요

Krystle

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This was a very beautiful spot to stay. The grounds were very clean and the staff were nice and helpful. The beach was so amazing. Very private. I’ll be back next year for sure.
2023년 10월에 2박 숙박함
답변 제공: Xeliter Team 님, 2023년 11월 8일
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

6/10 - 괜찮아요

Yessenia

가족 여행
The premises are stunning, boasting a beautiful and immaculate pool area, along with a friendly and helpful staff. However, the rooms/apartments require maintenance and upgrades. Many kitchen utilities, including the stove and washer, are non-functional. Additionally, the bathroom toilet was leaking, and the television connection is extremely poor.
2023년 10월에 3박 숙박함
답변 제공: Xeliter Team 님, 2023년 10월 10일
Thank you for your insights following your recent visit. We always look for ways to improve, and your comments are crucial to our future success.We are very sorry for the maintenance problems presented in the unit, we will be following up on the improvement issues and escalating your opinion to the corresponding persons.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 - 좋아요

giorgio

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Very nice lanscape
2023년 9월에 2박 숙박함
답변 제공: Xeliter Team 님, 2023년 9월 6일
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.we are very pleased to read that you liked the unit we accommodated you in and that you found it clean and comfortable at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 - 훌륭해요

alvaro

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and Quiet Natural Place
2023년 6월에 3박 숙박함
답변 제공: Xeliter Team 님, 2023년 7월 6일
Thank you for reviewing your recent stay on our Xëliter. It is wonderful to hear we were able to make your stay special and relax.We are also very pleased to read about your complete satisfaction with the comfort of the unit and common areas.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

2/10 - 너무 별로예요

Felix

2023년 7월에 1박 숙박함
답변 제공: Xeliter Team 님, 2023년 7월 24일
En primer lugar, nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en la propiedad Xëliter sólo a través de opiniones como la suya que somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes.Queremos disculparnos por no haberle hecho sentir apoyado ante cuelquier problema que pudo haber presentado. Trabajamos diariamente para ofrecer un servicio atento y personalizado dando todas las soluciones posibles para asegurarnos de que disfrute plenamente de su estancia con nosotros.Una vez mas, muchas gracias por elegir nuestro Propiedad en esta ocasión, esperamos volver a tener la oportunidad de servirla en un proximo futuro.

10/10 - 훌륭해요

Gustavo

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Servicio espectacular, lo único que mejoraría es el Wi Fi que casi inexistente y a la vez el sistema de televisión es muy complicado y la señal va y viene todo el tiempo
2023년 6월에 2박 숙박함
답변 제공: Xeliter Team 님, 2023년 6월 19일
Nos gustaría darle las gracias por elegir nuestro Propiedad Xëliter Vista Mare para sus vacaciones en Samaná, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros. El acceso a nuestro servicio de WiFi puede ser más lento durante las horas punta, cuando muchos clientes quieren conectarse a nuestra red. Sin embargo, vamos a transmitir sus comentarios a nuestro departamento técnico para la revisión y mejora.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.

10/10 - 훌륭해요

Dario

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful
2023년 5월에 2박 숙박함
답변 제공: Xeliter Team 님, 2023년 6월 5일
Thank you for your review, we are glad that you enjoy the property, and we are looking forward to welcoming you soon

10/10 - 훌륭해요

Jean Louis Santos

2023년 5월에 1박 숙박함
답변 제공: Xeliter Team 님, 2023년 5월 29일
Gracias por su puntuación, esperamos pronto volverle a recibir

8/10 - 좋아요

Joey

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Our 1-bedroom apt was really run-down. The East and West beaches were beautiful, and so were the hotel surroundings.
2023년 4월에 7박 숙박함
답변 제공: María 님, 2023년 4월 20일
We are sincerely grateful for the time you spent sharing your comments on your recent stay on our property your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future.

10/10 - 훌륭해요

Moises

가족 여행
좋아요: 청결 상태, 객실의 편안함
Vistas impresionantes
La villa con dos habitaciones, sala, estar y cocina, con un gran balcón con vista al mar fue fantástico. Recomendable llevar tenis para bajar más cómodamente a la playa, la cual es paradisiaca. Lugar excelente para descansar y desconectar
2023년 4월에 1박 숙박함
답변 제공: María 님, 2023년 4월 19일
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestra Propiedad Xëliter, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Estamos muy contentos de leer que le gustó la viata de nuestra hermosa propiedad, esperamos por su próxima visita

8/10 - 좋아요

Jenny

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was a safe place, a nice view and friendly people
2023년 4월에 1박 숙박함
답변 제공: Maria 님, 2023년 4월 19일
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared. It has been a pleasure to read it and we look forward to serving you again soon.

6/10 - 괜찮아요

Jj

2023년 3월에 1박 숙박함
답변 제공: E Concierge 님, 2023년 3월 29일
Gracias por su revision en relacion a su estadia con nosotros, esperamos recibirle nuevamente pronto!

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything excellent
2023년 3월에 1박 숙박함
답변 제공: E Concierge 님, 2023년 3월 20일
Le damos las gracias por compartir su opinión sobre su estancia en Xëliter.

10/10 - 훌륭해요

Ariel

단체 여행, 연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Los mejor
2023년 3월에 3박 숙박함
답변 제공: Econcierge 님, 2023년 3월 16일
Gracias por tomar de su tiempo para evaluar su reciente estadia con nosotros!Ha sido un placer recibirles, esperamos la proxima visita!

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over priced
2023년 3월에 2박 숙박함
답변 제공: E Concierge 님, 2023년 3월 14일
Gracias por su puntuacion respecto a su reciente estadia con nosotros!

4/10 - 별로예요

Chris

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Once we get here, there seemed to be blood colored stain on the hallway floor near our door. We than had to switch rooms because the A/C to our room wasn’t working and half the kitchen was dismantled from some work they never had finished. once we get to our new room, we realized there was no running water. Bathroom sink had hair in it and drainage was awful. We had to call reception everyday because running water was nonexistent at least once a day. Once we checkout I ask for some kind of discount for all the troubles we had to go through and they tell me I can get half of on my next stay, like I’m looking forward to going through this again. Staff is extremely nice and they try to be helpful. It’s unfortunate because this property can be great. Never seen a better view than this one but the property needs heavy updating
답변 제공: E Concierge 님, 2023년 3월 9일
Our guests' comments provide us with an opportunity to see our property through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the property. We apologize for the technical problems you encountered; there are no excuses for details to be overlooked as all apartments should be thoroughly checked daily. We will make sure that the procedure is reinforced.Please be assured that your comments will be taken into serious consideration and will help us improve our services.

10/10 - 훌륭해요

Alejandro

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2023년 2월에 2박 숙박함
답변 제공: E Concierge 님, 2023년 3월 2일
thank you for choosing our property for your holiday and very much look forward to serving you again in the future.

10/10 - 훌륭해요

Kristiana

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a fantastic time at Vista Mare, all the rooms had an ocean view and it was whale watching season, this place is perfect for that. It also has private beaches. I'd recommend staying here. The staff was lovely, but the food wasn't excellent would be the only downside but you have a kitchenette.
답변 제공: E Concierge 님, 2023년 3월 2일
Thank you for choosing our property for your holiday and very much look forward to serving you again in the future.

10/10 - 훌륭해요

Joachim

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We happened on this place after looking at maps of Vista Mar jutting out into Samana Bay, promising both sunrise and sunset from the same property. And that’s just what we got along with great daytime views of Samana Bay, occasional whale shows off shore, and the stupendous mountainous national parks lining the South side of the bay. And then there’s two idyllic private beaches. It’s a great Resort with all the service and amenities you could ask for as well as a wonderful home base to explore the beaches and mountains through the Samana Peninsula. We found the staff friendly and helpful, particularly the resident manager (Freddy), who responds and often anticipates whatever we needed.
2023년 2월에 10박 숙박함
답변 제공: E Concierge 님, 2023년 2월 20일
Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Xëliter property and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

8/10 - 좋아요

DAISY 님, Utica

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting and excellent service. Only one small TV problem. But I would stay again
2023년 2월에 1박 숙박함
답변 제공: E Concierge 님, 2023년 2월 20일
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.

6/10 - 괜찮아요

Mario

2023년 2월에 3박 숙박함
답변 제공: E Concierge 님, 2023년 2월 16일
Gracias por tomar de su tiempo para dejar una puntuacion a nuestra propiedad!

8/10 - 좋아요

lee

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The staff was so warm and welcoming. The restaurant was excellent and accomodated are requests for "Dominican " cuisine. However, the roo mhad many deficits: no place to put clothes. We lived out of our suitcase for a week. Shower head needed to be changed upo arrival. No hot water upon arrival. No instructions how to use the equipment, TV, oven. Lack of cooking utensils and pans for oven and microwave. . No soap , shower gel or shampoos until four days after we arrived. It seems as if no one checks the rooms after the previous guest leaves to make sure everything is working. Also we had to use a key to ope and close the safe since it was't possible to open the safe.
2023년 1월에 8박 숙박함
답변 제공: E Concierge 님, 2023년 2월 10일
Thank you for your insights following your recent visit. We always look for ways to improve; your comments are crucial to our future success.We want to thank you for the advice on the maintenance needed and passed your comments to our technical service so that they can revise the situation to study how this can be improved.Again, we thank you for this review of our property and we look forward to serving you again in the future.

10/10 - 훌륭해요

Magdalena

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
La cortesía del personal, instalaciones cómodas y limpias, hermosa vista desde las habitaciones
2023년 1월에 2박 숙박함
답변 제공: E Concierge 님, 2023년 2월 8일
Gracias por hacer enfasis en el trabajo tan arduo que hace nuestro personal para ofrecerles experiencias increibles.esperamos poder recibirles nuevamente.

2/10 - 너무 별로예요

JULIO

No water in shower
Stayed 2 days with no water on the shower, they made up a lot of excuses and never resolved the problem.
2023년 1월에 1박 숙박함
답변 제공: E Concierge 님, 2023년 1월 23일
Although we sincerely regret reading that your stay at our Xëliter fell short of your expectations, we are grateful for the time you spent to share this feedback on your overall holiday experience among us. We apologize for the technical problems you encountered; we had a last-minute breakdown that was solved in approximately 30 minutes, which does not coincide with what you described in your comment that you were 2 days without water, we are aware of the failure and because of this we compensate you with a free late check-out until 6:00 pm which normally has a cost of 80 USDWe sincerely lament reading that your stay was not as pleasant as it should have been, and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Xëliter holiday experience an unforgettable one for all the right reasons.

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: E Concierge 님, 2023년 1월 23일
Thank you for your feedback!! Has been a pleasure hosting you.

10/10 - 훌륭해요

Brent

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This a perfect place to just relax.
2023년 1월에 3박 숙박함
답변 제공: E Concierge 님, 2023년 1월 23일
We are thrilled you enjoyed your recent stay with us. Thank you for making us your best choice when visiting the area. We look forward to welcoming you back again very soon and extend you can invite to our other Xëliter Properties around other areas.

10/10 - 훌륭해요

Ana

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
답변 제공: E Concierge 님, 2023년 1월 16일
Gracias por puntual su reciente visita a nuestra propiedad.Ha sido un placer recibirle!

10/10 - 훌륭해요

Waldemar

2/10 - 너무 별로예요

JOSE MIGUEL

2023년 1월에 2박 숙박함
답변 제공: E Concierge 님, 2023년 1월 6일
Muchas gracias por su ayuda. Su evaluacion nos sirve de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima estancia.

8/10 - 좋아요

Darcel

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The view from our room was spectacular, very picturesque and breathtaking. The hotel is a good distance from Samana City which made options for food very limited. The restaurant on the hotel grounds, although the staff was amazing- the food was very mediocre. Other than that great hotel.
답변 제공: FV 님, 2023년 1월 5일
Thank you very much for your feedback!! We will try to do the corrections for your further stays.

6/10 - 괜찮아요

Diana

10/10 - 훌륭해요

Arron

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The views of this properry are absolutely gorgeous! 5 out of 5
2023년 1월에 1박 숙박함
답변 제공: FV 님, 2023년 1월 5일
Thank you very much!! We hope to see you soon.

6/10 - 괜찮아요

Luis

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Best views ever friendly staff apartments are nice but require updates clean yes some staff is lazy had air condition water isssues never solved a and the beach was unsusable but of coarse they dont ever mention this that was the modt upsetting thing!!! Food is too expensivevfor what it is!!!
답변 제공: E Concierge 님, 2022년 11월 14일
Thank you for your insights following your recent visit. We always look for ways to improve; your comments are crucial to our future success.

2/10 - 너무 별로예요

Carlos

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The pools were closed, no communication with the lobby, no water and no ligh in many occasions
2022년 9월에 2박 숙박함
답변 제공: Xeliter Team 님, 2022년 9월 20일
We are sorry to hear that this is the experience you took away from your visit to our property, however, we must clarify that at the time of your stay, the area and the country, in general, were affected by the passage of Hurricane Fiona, the reason why the pools were kept closed since as a company, the safety of our guests in this type of situation is our priority, also, the water and electricity cuts were a result of the damages we suffered due to the passage of this phenomenon, due to this you were granted a considerably low rate to extend your days at the property and not to take risks on the road as you requested being aware of the danger it represented.Regarding the communication with our staff, although communication was indeed lost due to a power and internet outage, it is also true that our Virtual Assistant was in communication with you at all times to keep us abreast of how you and your family were doing, to assist you in everything you needed.Again we regret the inconveniences presented during these days, but a hurricane is something out of our control, we can only work to keep our guests safe and that is what we did, we hope your visit is repeated and can improve your Xeliter experience.We remain at your service.