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오라토르 호텔 사모아 여행 후기

3 out of 5
오라토르 호텔 사모아
Tanumapua Village Alafaalava Road, Aleisa, Apia

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 117개 이용 후기 중 32개" "
평점 8 - 좋아요. 117개 이용 후기 중 50개" "
평점 6 - 괜찮아요. 117개 이용 후기 중 23개" "
평점 4 - 별로예요. 117개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 117개 이용 후기 중 4개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Lusia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Didn't like how they set up for breakfast.. The toilet was dirty when we just arrived at the room. The staff was great.
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 11일
Thank you for your feedback and much appreciated. We will address this issue to with our housekeeping team.

6/10 - 괜찮아요

Joanne

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very helpful
2024년 1월에 8박 숙박함

8/10 - 좋아요

Roberta

좋아요: 청결 상태, 직원 및 서비스
There is a long driveway from the road that leads to the hotel property however there are no road side signs telling you where to turn in so even with GPS it's easy to miss.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Rosetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

8/10 - 좋아요

Terira

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Loved our stay at the Orator. The staff were so kind. Our dinner was delivered to our room. The breakfasts were great too. The staff were so helpful, as we had left some belongings in our taxi, and they put extra effort into assisting us. As for the property itself, its beautiful. However, it does need some TLC. Apart from that, it was a lovely stay!
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Lafitaga

별로예요: 직원 및 서비스
Our Stay was good breakfast was good .But the Reception Service was terrible.Our first week we ask them if we can extend our stay but No one get bck to us till the day we chk out.So terrible Manger Her Name is Tusi.Really terrible service by her .
2023년 4월에 5박 숙박함
답변 제공: Manager 님, 2023년 5월 2일
Thank you for your feedback and much appreciated. We will address this issue to with our Front Desk staff.

6/10 - 괜찮아요

Stephen

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The entrance and reception area of the hotel was impressive but as you walked into the property, the walkways were in need of repair, the rooms were tired and the most disappointing of all was that the swimming pools were out of order and had been for some time (water was green, unlike the pictures on Expedia). The surrounding gardens were nice though and the staff were really nice and tried their best to make us welcome. The food was better than expected, with buffet breakfast included.
2023년 4월에 4박 숙박함
답변 제공: Manager 님, 2023년 5월 2일
Thank you for your feedback. We are trying to remove all our photos of our pool pre-covid and we have also since taken away the pool availability and also made not available on the portal with Expedia for a while now. We will be doing our pool renovations this month of May to July. Our hotel is targeting Sept 2023 to have the pool up and running. Hence why we have discounted our villas due to the pool not available.Much appreciated the feedback for the future improvement.

4/10 - 별로예요

Noel and Vicki

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was fine we were expecting the pool to be swimmable but it was not and you can't be in Samoa with a pool not working
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 2일
Thank you for your feedback and much appreciated

6/10 - 괜찮아요

Aaron

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It should be made clear that our issue is less about the property and more to do with Expedia disingenuous advertising of its current amenities status. We understand and believe that the property owners have articulated to Expedia to update their profile accordingly, and Expedia have failed to do this. The property owners graciously gave us a full cash refund of what they received from Expedia - and I will be pursuing Expedia to return the commission they receive to me as well. I do not believe Orator was at fault, I believe Expedia was.
2023년 1월에 3박 숙박함

4/10 - 별로예요

FREDERICK

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 9박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place DEFINITELY DID NOT look like what was advertised online. The place as a whole looked very run down despite the fact that we saw many staff onsite. There were ants all over our room especially in the shower/bathroom area. We found a dead cockroach on the floor of our shower. It felt unsanitary to stay there and from the moment we walked through our room door, there was a foul smell that lingered for the duration of our 5 night stay.
2020년 2월에 5박 숙박함

10/10 - 훌륭해요

BELDOR

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I will say this.. the staff is the definition of Customer Service! We were treated with the utmost respect and care that is not normal from where im from, sadly. So amazing work to all staff! When we checked in we were greated with fresh orange juice and had two staff members carry all our luggage to our Villa. The room was just right for me and my family consisting of 4 others. Free breakfast everyday, I enjoyed the daily change up of the warm foods! We ordered food from the resturant and like others was not happy at all about the waiting time as being served almost an hour after ordering is "normal".. great food nonetheless! My daughter had a little mishap that required attention from staff and they attended and went above and beyond to make her feel better - even going as far as buying her a gift and giving us as a family of 5 a free lunch voucher - so damn amazing to the team for that! All in all, we enjoyed our time here. When we do visit Samoa again were set to stay again solely because of the Customer Service provided! Keep it up guys, you all are doing a great job. Thank you for having us - The Columbo Family.
2019년 11월에 6박 숙박함

10/10 - 훌륭해요

Mike 님, NZ

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful gardens. Friendly helpful fun staff. Shallow kids pool as well as adult options. Great breakfast.
2019년 9월에 2박 숙박함
답변 제공: Management 님, 2019년 11월 13일
Thank you very much for feedback and enjoy your weekend

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful. Beautiful environment with a lot of natural plants.
2019년 8월에 4박 숙박함
답변 제공: Orator Hotel 님, 2019년 9월 21일
Thank you very much for feedback and enjoy your weekend

6/10 - 괜찮아요

Diiiine

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
So much greenery everywhere & it makes it so beautiful. I also love the walkway to the villas. Even the entrance into the hotel is beautiful. Just beautiful. They just need to work on the cleanliness of the rooms. There are insects... ants & the bedsheets need to be cleaned. If there are stains that can’t be washed out, get news ones!!!
2019년 7월에 4박 숙박함
답변 제공: Orator Hotel 님, 2019년 9월 21일
Talofa Lava Thank you for review and will forward your complain with regards to linen to Housekeeping Supervisor. Blessed Weekend

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 7월에 2박 숙박함
답변 제공: Fani 님, 2019년 7월 30일
Thank you for your feedback, do not hesitate in letting us know if you have any queries regarding your stay. Thank you, RESERVATIONS

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: RESERVATIONS 님, 2019년 7월 30일
Thank you for your feedback, please do not hesitate in letting us know if you have any queries or detailed feedback which would help us greatly appreciate it. RESERVATIONS.

10/10 - 훌륭해요

Liz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Orator Experience June 2019
It was Excellent. The villa, pools, food, and service was GREAT, thanks to staff and faculty💖 I will be back!
2019년 6월에 4박 숙박함
답변 제공: Fani 님, 2019년 6월 30일
Thank you for your feedback. We are happy to hear you enjoyed yourself here with us at Orator Hotel. Fa'afetai tele lava.

8/10 - 좋아요

Naani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful setting, gardens and location. Pool very nice but needs a paint & was missing a ladder in the main part to get yourself out..? not sure why. Clean and tidy, fales very comfortable,gardens and planting lovely but some things a little bit random, like the pots etc and lacked a bit of style direction. The lobby had big high tables next to the low couches, big strange. good price. the breakfast offered could be to a much better standard. Nicer presentation of food, the table was not laid out very well, it just was'nt fit for purpose and the crockery/cutlery needs updating, selection was a big average, but you pay for what you get I suppose. The staff were super friendly and helpful! We ate at other places a lot but the couple of times we got bar food it was super super yummy so good job team.
2019년 4월에 2박 숙박함
답변 제공: Reservations 님, 2019년 6월 11일
Thank you, we appreciate your comments and feedback

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The villas are very roomy and surrounded by all sorts of tropical flowers, all staff are very friendly
2019년 4월에 9박 숙박함
답변 제공: Reservations 님, 2019년 6월 11일
Thank you, we appreciate your review

8/10 - 좋아요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel and staff. Clean pool, spacious rooms and quite setting. Lunch/dinner in the restaurant could be improved.
2019년 4월에 7박 숙박함
답변 제공: Reservations 님, 2019년 6월 11일
We appreciate and value your feedback

6/10 - 괜찮아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
One Night Too Long in Apia
The lobby is beautifully presented as are the grounds (although they could have turned on the ceiling fans in the lobby). The carpark is pretty rough though. The staff are very welcoming and friendly. My room had both A/C and a ceiling fan but not all rooms had both, I noticed. The room did not have a key which was a bit of a worry, but they said they'd get one from the cleaning staff, but it never appeared. The water pressure in my room was great - no hot water water. Friends next door had no pressure but hot water! I had to send a fried chicken meal back to the kitchen as some pieces of chicken were poorly cooked. They offered to cook it again but did not offer to delete it from the bill. There was a curtain miss from the full-length window beside my bed. Wifi wasn't cheap either. Great pools!
2019년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
The hotel is in need of some renovation around the pool and dining area and the rooms need proper maintenance work, not just temporary fixes. It is in a peaceful setting, the rooms are good size, the staff are friendly, and the food is good, although breakfast fairly average. If the owners give the place a bit of a facelift then you could say it is a value for money hotel.
2019년 3월에 4박 숙박함
답변 제공: Regards Management 님, 2019년 4월 9일
Talofa lava Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests

8/10 - 좋아요

Jess 님, Apia, ws

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Checking in was no problem. The girl at the front desk was very polite and prompt. I was checked in in about 10 minutes. She even walked to our room to turn on our ac. The room was clean. But when we got there, we had no curtains in front. No problem because we had to drop off a family member and asked that they hang them while we were gone. Which they did. We came back and relaxed. The porch has beautiful gardens in the front but make sure you have mosquito repellent if you’re not used to them. The room was very clean. Fully stocked. Huge bathroom but it’s not a complete door so people in the room can hear what’s going on in the bathroom. The tv was not working but someone came out to fix it later in the evening. The pool is nice. But i cut my foot on it. The floor is pretty rough and looks like it needs some tlc. Parts of it were worn down to brown. So if you see brown spots in the pool, it’s not dirty. The breakfast buffet was very limited. Only cereal, fruits, toast, muffins and they ask you how you want your eggs. And then of course coffee and juice. We ordered room service and I went down to order for it to be delivered. They called and told me that one of the items I ordered wasn’t available so instead of refunding us, we had to order stuff to make up the amount of the item not available. When we left the next morning, housekeeping came and cleaned our room, against our wishes which I thought was odd. They charged me for a wet bed and stained pillowcases upon check out
2019년 2월에 2박 숙박함
답변 제공: Regards Management 님, 2019년 2월 20일
Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very nice hotel experience. The Orator looks like it was once a 5 star resort but is a bit dated now - the swimming pool tiles have started to come away and it doesn't quite look like the pictures anymore but it's still very nice, probably a 3.5 - 4 star these days. The staff are friendly and helpful, beds super comfortable and it's nice and close to Apia. Great breakfast :) The only real downside is the shower, it was either boiling hot or cold, nothing in between. Not a big deal as a cold shower is quite nice in Samoa, but would've been nice to have a slightly warm one sometimes.
2019년 1월에 3박 숙박함
답변 제공: Management 님, 2019년 1월 21일
Talofa lava Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests Regards Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Convenient location, easy access to town,shops and airport
2018년 12월에 15박 숙박함
답변 제공: Management 님, 2019년 1월 21일
Thank you for your review

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2018년 12월에 6박 숙박함
답변 제공: Management 님, 2019년 1월 21일
Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautifull enviroment and very quite place,food excellent
2018년 11월에 2박 숙박함
답변 제공: Management 님, 2019년 1월 21일
Talofa lava Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

8/10 - 좋아요

Herbert john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and friendly people and shows polite and resp
2018년 10월에 7박 숙박함
답변 제공: Management 님, 2019년 1월 21일
Talofa lava Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

6/10 - 괜찮아요

Sisi

별로예요: 직원 및 서비스
Room for improvement!
Customer service was NOT great! Tea/Coffee making area should be made available for guests to make a 'cuppa' when they want to rather than having to wait for a slow waiter to get one for you. The room was poorly serviced. The bathroom shampoo and conditioner and soaps were not replenished each day; especially given there were a few of us in one room - they didn't cater to the number of guests. The toilet had not been cleaned since the day we checked in which I expected to be cleaned daily as part of the cleaning service. We had to ask for the right amount of towels for the amount of people in our room which is something they should have already sorted out based on the reservation made. Beach/Pool towels were not readily available to guests and again we had to ask for them. They did not promote their dinners at all - in fact there no promotions of anything at all. They could have sold some dinner reservations or room service meals if they had put some effort into promoting it; or promoted tourism within Upolu if they knew the tourist attractions in the area etc. Lots of missed opportunities to sell and promote products and services for the hotel as well as local businesses etc. They had a chalk board advertising the spa but again, there was no push or sell. We ordered food by the pool and there were cats eating our food when we went for a swim. There shouldn't be any animals allowed in hotels unless on a leash and with their owner..not hygienic at all.
2018년 10월에 4박 숙박함
답변 제공: Management 님, 2019년 1월 20일
Talofa Sis Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests Regards Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms are clean; lovely gardens, peaceful
Great place to stay away from the hustle and bustle of Apia but still close enough to get around...beautiful gardens and lots of spaces to enjoy around the hotel...pool is a real bonus for families. Shower a great bonus and rooms cleaned every day. Thank you.
2018년 9월에 6박 숙박함

6/10 - 괜찮아요

Rowina p 님, Auckland

Staff issues
It was okay. Staff responsible for cleaning the rooms & restocking supplies could do their job better. Overall staff pleasant. Breakfast satisfactory. It would have been nice to see scramble eggs & bacon, tomatoes some mornings. Salome who was there to do breakfast was lovely.😊😊
2018년 9월에 3박 숙박함
답변 제공: Management 님, 2018년 10월 8일
Hi Rowina Thank you for staying here at Orator. We appreciate your feedback. Looking forward for a return stay here at Orator Hotel.

8/10 - 좋아요

Christine 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel feature = STAFF
Enjoyed 8 days at this hotel, staff was amazing, very accommodating! Would definitely stay there again!
2018년 8월에 8박 숙박함
답변 제공: Management 님, 2019년 1월 20일
Talofa Christine Thank your for your staying here at Orator Hotel. We appreciate your feedback. Looking forward for a return stay here at Orator Hotel.

6/10 - 괜찮아요

FRED 님, Las Vegas

We made two reservations on Expedia for this hotel. The first one we booked for TONIGHT which happened to be a day earlier than the current date so we lost one of our nights. This cost us 125.00. Then we made a second room reservation for the following night and the site said 110.00 per night when we paid for the reservation it changed to 220.00 and confirmed the reservation without being able to cancel the charge. We wound up not using any of these reservations because the hotel was over an hour drive for our crew arriving late in the evening after flying a 10 hour delivery flight of a small aircraft to Faleolo. So we basically wasted 500.00. The hotel chose not to honor the first night date switch. Too bad. We rated the hotel neutral as we did not actually stay there
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Tanya 님, from new Zealand

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful pools and gardens. Tropical paradise.
Fabulous staff, so very helpful and friendly. Great breakfast, always different. Stunning tropical gardens, 10 minutes a way from the city. Would recommend highly. We loved it!!!
2018년 8월에 7박 숙박함
답변 제공: Management 님, 2018년 8월 26일
Talofa lava Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: Management 님, 2019년 1월 20일
Talofa lava Jason Thank you for taking the time to review our hotel. it has been a pleasure having you here. Looking forward to welcome you as return guest stay with us again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함

8/10 - 좋아요

Murphy 님, Australia and NZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel overall, close to town and nearby natural sights. Very peaceful, private and reasonable overall costs. We rate the free breakfast as very good, dinner menu and food was not so good and the pupu was oily and should not be served at all. The whole staff were beyond awesome; friendly, attentive and always welcoming,,,,,bravo to them. Thanks and keep it up Orator owners/management cos we're coming back.
2018년 7월에 7박 숙박함
답변 제공: Reservation Manager 님, 2018년 7월 19일
Talofa lava Murphy. Thank you for your review and it a pleasure having you stay with us at Orator Hotel any feedback is great feedback and we can only get better looking forward to having you come back to Orator Hotel.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Staff excellent.
Hotel needs a coat of paint.Food not so good.Stray cats looking for food. Rooms comfy.Hot water off then on. Tv not working. Staff friendly helpful and smiling. Service can be slow.But that is Samoa. Gardens lush and beautiful
2018년 5월에 6박 숙박함
답변 제공: Reservation Manager 님, 2018년 6월 1일
Firstly I would like to thank you for taking the time to advice of your recent stay at Orator Hotel. It is only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I so extend it with all sincerity. This is level of service is certainly not acceptable and will be addressed with the concerned party. Again, please accept my apology and I hope that this hasn't put you off a return stay with us again.

8/10 - 좋아요

Tony 님, Sydney, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, very quiet place. Staff very helpful.
I really enjoyed my time at the hotel. Staff are very friendly and helpful.
2017년 7월에 4박 숙박함
답변 제공: Management 님, 2017년 8월 5일
Talofa Tony, Thank you for your review and we will forward to our staff. regards

2/10 - 너무 별로예요

Rosa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Most horrible experience
Worst experience ever. They got our room wrong, transferred us to a Villa with dirty towels which had ants all over them, a TV without a remote. Unfriendly staff. Will never stay there again.
2017년 7월에 2박 숙박함
Talofa Rosa Ah Loe Thank you for your productive review and we will ensure to pass to our staff to better our product and service for future guests Regards Management

4/10 - 별로예요

annonymous 님, syd

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The staff were staring rudely when i was walking to my car, felt very uncomfortable

8/10 - 좋아요

Lopeti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend...
Great friendly place to stay with very warm and professional staff. The Orator was a terrific place to stay and would absolutely love to stay there again. Only 10mins away from town but far enough away to feel you're in your own idyllic island.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Second time and not the last
This is the second time i've been to the Orator and I've not yet had a bad experience. The property is a very well kept and professional environment with a big space to relax enjoy a real itropical holiday

8/10 - 좋아요

Cinthea 님, Melbourne, AUS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We'll be back
Right from check in the staff were helpful and went above and beyond normal customer service for our children.

8/10 - 좋아요

sarah 님, Auckland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relax in paradise
Super relaxing hotel, beautiful gardens, spacious pool area, charming villas in the local style and the best staff ever. This is the perfect hotel for those who want to unwind....definitely not for those who need to be close to the action.

8/10 - 좋아요

Matakana Family 님, Matakana nz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous gardens and fantastic food. great staff.
This place has really fantastic gardens. the rooms are pretty good too. Its a reasonable price. the chef has to be applauded as the meals are really fantastic. The fish dishes especially. Close to town and very quiet. Lots of mozzies though so be prepared. Would definitely stay again.

6/10 - 괜찮아요

Joan 님, Colorado

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Beautiful grounds.
When you enter the Orator the staff is very welcoming and the grounds beautiful. However, some of the furniture in the room was a bit tired and the lighting poor. The pool area was clean, but many of the lounge chairs were falling apart and for some reason, graffiti on pool tiles. Stray dogs are an issue in Samoa and there were two friendly ones hanging around when we were there. Since the custom of the country is to kick your shoes off before entering a residence we did so at the hotel to our free standing falle. In the morning a pair of brand new sandals were missing. The staff found them, but they were chewed up by the dogs. The hotel didn't offer to compensate us for the ruined shoes. We didn't mind the dogs, but felt that the staff should have warned us about keeping shoes inside. The restaurant was just ok.

10/10 - 훌륭해요

Palagi Wife 님, Utah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful place to stay!
Gorgeous resort with comfortable villas and delicious food! Had a problem with the air conditioner in our room and the staff relocated our things while we were away so it was no trouble for us at all. Will definitely go again!