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시날레이 리프 리조트 & 스파 여행 후기

4 out of 5
시날레이 리프 리조트 & 스파
Siumu, Siumu

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 179개 이용 후기 중 115개" "
평점 8 - 좋아요. 179개 이용 후기 중 37개" "
평점 6 - 괜찮아요. 179개 이용 후기 중 19개" "
평점 4 - 별로예요. 179개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 179개 이용 후기 중 5개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

A A

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we booked to stay at Sinalei we read that we could expect 'outstanding service' and we definitely recieved that from Sio and most of the restaurant staff. Unfortunately we found the reception staff to be rather unhelpful and found if you didn’t specifically ask the right question, you didnt get advice. We stayed during March and the place was pretty empty when we first checked in and we felt a little bit like we were an inconvenience with lots of things we wanted to do either not running ornnot available. We were hoping for some tips on best ways to do things but found this was lacking until we met Sio who really made our stay and holiday.
2024년 3월에 6박 숙박함

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Gardens were amazing, restaurant location was awesome though the the food was could have been better. Cocktails were good, the Bed was real comfy and check in/out was smooth and easy. Thankfully there was good aircon in the room as it was real hot day and night. Staff were lovely and helpful. Didn't get to snorkel but the beach looked lovely and the pool was beautiful. Room was real nice though could use a little R&M.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Alexia Sandano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our second time staying at Sinalei, and we will be back again. This place is heaven! Special thank you to Sam and Tasi who made our stay extra special with their warm, friendly, professional and knowledgeable help every day! The rooms are really comfortable, landscaping and property are stunning, food is delicious, and such wonderful staff at the restaurant. We look forward to seeing you again soon!

2/10 - 너무 별로예요

vendella

별로예요: 청결 상태
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Moleli

2023년 12월에 1박 숙박함

4/10 - 별로예요

Glynis

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No wifi which was advertised apartments very tired only one restaurant with not good food terrible presentations a lot unavailable and usually cold and a long waiting time considering resort not like others we visited was empty
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Sam 님, Corlette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay here with my 2 teens. Love everything about Sinalei.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스

6/10 - 괜찮아요

Amani 님, Auckland

좋아요: 청결 상태
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Sue

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were amazing and couldn't do more for us. Beautiful property and great location on the beach in a beautiful bay.
2023년 10월에 6박 숙박함

10/10 - 훌륭해요

Franco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the place was lovely and the staff were very friendly and made the experience an enjoyable one
2023년 10월에 6박 숙박함

10/10 - 훌륭해요

James Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful staff and a lovely quiet pretty location. We had a great few days.
2023년 10월에 6박 숙박함

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Beautiful grounds and beach and fantastic staff but the food, though delicious, was over priced as were the local tours
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

shirley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful beach , but the pool area was terrible, pool was green. The food was very average, poor quality and lacking variety.
2023년 9월에 4박 숙박함

2/10 - 너무 별로예요

Sally

연인과의 여행
별로예요: 편의 시설/서비스
Way overpriced. Lack of amenities included in price. No wifi. Dirty pool. Had a better stay in a fale with a generous feed for breakfast and dinner.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Jiaqing

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Cath

2023년 8월에 6박 숙박함

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Magical holiday
A beautiful place to stay with lovely staff and a great setting. The hotel accommodation we had was a little tired so a refresh would be good but don't let this put you off as it is a wonderful place to be. And look out for the turtles 100m from the beach.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Ngaire 님, Auckland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the atmosphere, it was quiet. Beautiful beach and pool area too. Dining there was great too, lovely staff and hosts.
2023년 8월에 3박 숙박함

8/10 - 좋아요

Julene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff where very obliging. the location was lovely but you do need transport.
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

Trent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

chantel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay! All the staff were lovely (thanks Tammy :), the resturant had fantastic food and drinks and the breakfast and afternoon tea that was catered was great. We loved all the gardens and privacy. Safe drinking water was provided by the bar which was awesome, so we didnt have to buy any water while we were there. The beach front is beautiful with sun loungers, kayaks and stand up paddle boards available for use. They have a traditional cultrual show and samoan buffet night which we unfortunately missed but it sounds amazing and the staff perform which is great because you get to know them. Highly recommend especially if you want a luxury kind of holiday.
2023년 6월에 4박 숙박함

6/10 - 괜찮아요

Neil

2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Seth

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Janice

2023년 6월에 7박 숙박함

8/10 - 좋아요

Boyd

2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Bridgitte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 10박 숙박함

10/10 - 훌륭해요

Christa

2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Amy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic stay, will return. Received airport transfers and breakfast included everyday which wasn’t advertised
2023년 4월에 7박 숙박함

10/10 - 훌륭해요

Bridgitte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Private and friendly service
2023년 2월에 7박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Worst hotel management I have ever encountered
First of all, please check all my other reviews and you will see I very rarely rate someone very low. This is my worst experience ever of all the 40 countries I have been to. Expect Z-E-R-O accountability from the management of this place when things go wrong. I made a booking for an amazingly great rate for 6 nights. Then 4 weeks later I get an email from them via the Hotels.com messaging board saying and I quote exactly: "Hello there, I hereby advise this booking is being Declined as the rates are not wright." Now, who is responsible for posting the correct rates? Of course Sinalei is responsible for that. When do they respond to me? 4 weeks after making the reservation and paying for it. In the meantime the prices have gone up everywhere else and availability has gone down. Did Sinalei offer an alternative a discount or a reduced rate to compensate for their stuff-up? Definitely not. I contacted them asking to at least keep three of the six nights that I initially booked for. How did Sinalei respond?? By completely ignoring my messages. Nothing, zero replies from what they claim is the #1 resort in Samoa. What makes this worse is that this wasn't an emergency where they had to resolve the problem right away and where the manager was not available. No, this took nearly two weeks of contacting them and not getting a single reply, nothing, absolutely nothing whatsoever. Be aware that if anything goes wrong at this place you can expect zero accountability from this resort
2023년 1월에 6박 숙박함

8/10 - 좋아요

Dave 님, Auckland

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The Staff very Friendly especially Cialea, Micheal, Tena and Tina. great location , beach etc, swimming with turtles right off beach,sports equipment old/broken or lack of it, water pressure in room poor,chef not quite on the mark compared with neighboring resort But great place to unwind.
2019년 12월에 7박 숙박함
답변 제공: Sinalei Support 님, 2020년 1월 7일
Talofa Dave, Thank you for taking the time to share your review. Happy to hear that some key personalities shone through during your visit but do apologize for some of the less than satisfactory experiences had. I can assure you that we continue to work on areas of both service and offering as outlined and thank you once again for assisting us in doing so. Hope to have you visit with us again sometime in the near future. Much alofas, Your Sinalei Aiga

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sinalei was quiet, beautiful and you could happily spend the whole holiday there relaxing, enjoying the provided activities and cultural tours and singing along with the AMAZING staff band! If you want to explore, it’s within easy access to everything and the resort has vehicles to hire for a range of prices to get you where you want to go! It was a bit pricier overall than we would usually spend but we loved it and can’t recommend it highly enough!
2019년 12월에 7박 숙박함
답변 제공: Sinalei Support 님, 2019년 12월 26일
Talofa Dear Guest, Wishing you a belated merry Christmas. We thank you kindly for taking the time to share this wonderful review. We are blessed to have had you visit with us and delighted to hear that everything was to your liking and some. Look forward to welcoming you back hopefully soon. Alofas, Your Sinalei Aiga

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 6박 숙박함
답변 제공: Sinalei Support 님, 2019년 12월 9일
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 5박 숙박함
답변 제공: Sinalei Support 님, 2019년 12월 9일
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdoor bathrooms are fun but they retain the heat from the day.
2019년 10월에 6박 숙박함
답변 제공: Sinalei Support 님, 2019년 12월 9일
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Paradise for the adults. Top rate services, with great food, all set in a peaceful part of paradise.
2019년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful location, blue sea, wonderful grounds, good size room with stunning views, just perfect for total relaxation. Staff were lovely, very friendly and keen to help. Stand outs were Jela (reception) and Beta (bar / restaurant) ...... hope I got the names correct as they deserve a special mention. On the downside, not major, the bathroom had a glass ceiling, which was great for light and the night sky, but so very very hot.
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

Natalie 님, Auckland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sinalei is beautiful, natural and delightfully Samoan rather than a hotel-style, Western type of resort. The staff is fabulous - friendly, helpful and gorgeous. The food is exquisite. Beautiful fresh food from their village gardens, meals cooked to perfection. Breakfast and daily home-baked, delicious afternoon tea included. Would be good to have had “real coffee” on offer for the afternoon teas. Lovely beach with good swimming at mid-high tide. The corals are only just starting to regrow and repair following the devastation of the tsunami and cyclones but we still saw fish and turtles in front of the resort. Definitely worth going to the Giant Clam Sanctuary just 15-20mins down the road to snorkel and see outstanding fish varieties, turtles, fabulous corals and of course, gigantic colourful clams! Sinalei is close to the famous To Sua trench which is well worth visiting. We had a beautiful 1 Brm Ocean View Villa and it was stunning. Fabulously comfortable bed! Excellent amenities in the room. One or two areas could do with little bit of N upgrade, but nothing too bad at all. We had a couple of chipped tiles in our bathroom, so it was minor! The gardens and grounds are beautifully kept. We absolutely loved our time at Sinalei.
2019년 8월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great holiday. The resort is in a great spot and has everything you need, including swimming and snorkeling. Staff were wonderful and food was great. We went with no TV or wifi for the week and this just added to our relaxation. Would absolutely recommend Sinalei.
2019년 8월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting. Piece of paradise. Beautiful staff who show the true warmth that is Samoa.
2019년 7월에 4박 숙박함
답변 제공: Sinalei Support 님, 2019년 8월 29일
Talofa Dear Guest, Thank you for choosing to visit with us. We hope to have you stay with us again one day soon. Warm regards, Your Sinalei Aiga

8/10 - 좋아요

renata

좋아요: 직원 및 서비스, 객실의 편안함
Great but needs upgrading
really enjoyed our stay, the beach was great and swimable and the food was excellent. We splashed out a little by staying here, it cost more than we would normally spend, and was a bit more exclusive. We had stayed the previous year at a large chain resort that was cheaper and in good condition but really busy. So was interesting to find the guttering was rusty so when it rained, and it did a lot, we had to dodge the drips getting into our room. The white sheets werent white, nor were the towels ( especially noticed as the odd white piece of linen would occasionally pop up). The beach/pool towels were like hens teeth, never any around. The snorkelling gear would run out and was also in poor condition. In the rooms things were a little shabby, wall sockets that were loose. Lights that didnt work. A fridge that would make a clicking noise every hour. Despite all this we adapted and really enjoyed our stay. Just think would be nice to see that some money could be spent by the owners on some basic upgrades, maybe new washing machines etc
2019년 7월에 1박 숙박함
답변 제공: Sinalei Support 님, 2019년 8월 29일
Talofa Dear Renata, Thank you for taking the time to share your review. We are delighted to hear that your stay was enjoyable despite the warn appearance of amenities and facilities. We assure you that renovation and upgrades are in the works and hope to be able to share this new and improved experience with you in the near future. Stayed tuned. Much alofas, Your Sinalei Aiga

10/10 - 훌륭해요

실제 이용하신 고객

2019년 6월에 18박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most beautiful gardens I've seen at a resort. Staff was super helpful and friendly. Free use of kayak, paddle board and snorkel. Would go back in a heart beat
2019년 6월에 2박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stay
The trip was great and hotel was perfect.
2019년 6월에 1박 숙박함

8/10 - 좋아요

NB 님, Auckland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting, friendly staff, loved the outdoor showers and the spa was amazing.
2019년 6월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We chose this property for 2 reasons: the location / high standard of comparable amenities, and that children under 12 are not permitted. This made our stay very relaxed and enjoyable. The staff were attentive, knowledgeable, and always welcoming - in particular Nelson, Tina and Napa.
2019년 5월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing location, beautiful gardens, crystal clear water!
2019년 4월에 5박 숙박함
답변 제공: lei 님, 2019년 5월 7일
Talofa and Greetings from Sinalei! Your Sinalei family would like to thank you for sharing your holiday experience with us. We sincerely hope that your expectations have been well exceeded and that your visit has left you feeling relaxed, rejuvenated and ready to take on reality. We hope it will not be too long before we can welcome you back to our beautiful shores. Again, thank you for your visit. With smiles and alofas, Your Sinalei family

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A slice of Samoan paradise
We were upgraded to the ocean view villa with a separate bedroom after Hotels.com made a booking mistake. This is an outstanding resort where you meet the local people, on a quiet and sunny side of the island. Wonderful food, lovely beach and swimming pool. Excellent choice for adults, very relaxed atmosphere in the lush gardens. Turtles swim in the bay of the resort, so you can meet wildlife in their natural habitat.
2019년 4월에 8박 숙박함
답변 제공: Lei 님, 2019년 5월 7일
Talofa lava and Greetings from Sinalei! Your Sinalei family would like to thank you for sharing your holiday experience with us. We sincerely hope that your expectations have been well exceeded and that your visit has left you feeling relaxed, rejuvenated and ready to take on reality. We hope it will not be too long before we can welcome you back to our beautiful shores. Again, thank you for your visit. With Smiles and Alofas, Your Sinalei Family.