We booked in part because of rave reviews about the host & the breakfasts. However the owners were away & breakfast is not served on Xmas (not disclosed until after we made our non-refundable reservation). Instead we found 2 plates in our frig, with an untoasted English muffin, slice of ham lunchmeat, HB egg w/no salt or pepper, grapes, & 2 grocery-store mini-muffins. Not exactly the 3-course hot homemade breakfast advertised.
Location is great, room (Hummingbird)clean & spacious, & bed comfy with nice linens. Location on the first floor in back makes it private & quiet (except for trains at night) but also means one enters from a rather shabby back porch directly off the parking lot & has to go outside & walk around the house to reach the dining room. That porch contains a hot tub & ice maker (both out of order), bistro table with 3 chairs (1 with a cushion), & some wilted plants & empty pots, & had not been swept recently, based on the dead leaves. It does not make a welcoming impression to an inn that aspires to be upscale & charges accordingly.
Our interactions with the staff were rather brusque, consisting of her telling us she had forgotten to make decaf at breakfast (despite asking our preference at checkin), & reminding us as we left the dining room that it was time to check out. It felt like the bum's rush.
Overall, while there are positives, we were disappointed, given the cost relative to value received. We did not feel welcome at Brackenridge House.