Dennis, the “general manager” was present when I made my $100 deposit, informed me of conditions requiring a written receipt to have deposit returned. During the morning of checkout, 2 days later, I am unable to find the written receipt to me deposit, yet it was Dennis himself who was present and working and made the decision to NOT return my deposit even after he admitted he remembered me making the $100 deposit! Their policy being that little written receipt trumping a valid government ID, his own memory and poor work ethics to keep MY $100, is theft. I called customer service, they even admitted personally it is theft. This location, and I utilize many different locations for work and leisure, I’ve never experienced this before. This place is trash, only because of Dennis, the menace, there at that particular location. General manager my butt, his role to make a conscious, honest, and ethical decision to not return my deposit, even after admitting the deposit in fact belongs to me, decided to not because of a piece of paper!