Cleaning service did not clean the room the second or third night I was there, I had even informed the front desk on the first night then the 2nd night I spoke to the manager, she could only offer to switch rooms or have someone come to my room to clean it, it was 9pm at night, neither choice was good for me and my mother with whom I had come to help her get her house in order after her husband just passed away so we were not in our room all day every day and just got the room to sleep in at the end of very long and tiring days. The manager asked if I would allow the front desk personnel to come video my room which I allowed and also took my own video. Beds were not made or partially made, hair in the sink and in the bathtub, trash not removed. Overall experience was poor. I had to stay an extra night and so they said I had to check out then check back in the next day and I was shocked, the beds were good but there was still hair in the shower. I can only assume that my concerns about cleanliness were not taken seriously and that whoever cleaned was the same person and no one bothered to check behind them.