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예약 가능 여부 확인

홀리데이 인 익스프레스 & 스위트 샌안토니오 노스웨스트 - 메디컬 센터 에어리어, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 샌안토니오 노스웨스트 - 메디컬 센터 에어리어, IHG 호텔
102 Spencer Lane, San Antonio, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 359개" "
평점 8 - 좋아요. 1002개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 148개" "
평점 4 - 별로예요. 1002개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 89개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Daymond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 4월에 3박 숙박함
답변 제공: Thomas Medrano 님, 2024년 4월 7일
Daymond Thank you for the 5/5 rating we look forward to seeing you again.

8/10 - 좋아요

MaTeresa

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Thomas Medrano 님, 2024년 4월 2일
Thank you for rating us a 4out of 5. We look forward to any future visits

10/10 - 훌륭해요

Emmanuel

2024년 1월에 2박 숙박함

8/10 - 좋아요

ROBERTO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the hotel, it’s in great condition but in the outside there’s people who doesn’t seem to be doing something productive/positive. Maybe it’s just my perception.
2023년 11월에 1박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 11월 20일
Roberto thank you for your recent stay. Your feedback will be passed along to the appropriate team members.

8/10 - 좋아요

Belinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would recommend the facility
2023년 11월에 1박 숙박함
답변 제공: Jonathan Gann, Administrator 님, 2023년 11월 13일
Belinda thank you for your recent stay and hope to see you again in the future soon!

4/10 - 별로예요

Maria

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
First day elevator not working. “Hot” water in shower was barely room temp. When reported they said they would check and tried to tell me it was kind of warm. I do not like cold showers. Room smelt very moldy.
2023년 10월에 2박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 10월 30일
Holiday Inn Express NW Medical offers their sincere apologies for your recent experience.

10/10 - 훌륭해요

Maria Daisy Gretsel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access
2023년 10월에 1박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 10월 16일
Maria, thank you for your recent stay and hope to see you again soon.

10/10 - 훌륭해요

Francisco

2023년 10월에 1박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 11월 1일
Francisco, thanks for staying with us and your 5/5 rating.

6/10 - 괜찮아요

Tania

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 10월 6일
Tania, on behalf of the staff from Holiday Inn Express NW Medical we want to thank you for your recent stay and hope to see you again soon.

10/10 - 훌륭해요

Martin

2023년 9월에 1박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 9월 18일
Martin, thank you for staying with us and hope to see you again soon.

8/10 - 좋아요

Aidé

가족 여행
좋아요: 편의 시설/서비스
Ubicación : excelente Limpieza : está limpio, pero si ya somos meticulosos, dejan pasar varios aspectos importantes Atención : buena Regresaría ? Sí
2023년 8월에 3박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 8월 29일
Thank you for your stay and kind review. We look forward to seeing you again!

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 8월 15일
Kimberly, the staff at Holiday Inn Express NW Medical thanks you for your stay and kind rating of a "10". We hope you will visit us again soon.

10/10 - 훌륭해요

Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked everything ,no more comments
2023년 7월에 1박 숙박함
답변 제공: David Tomak, General Manager 님, 2023년 7월 31일
The staff at Holiday Inn Express NW Medical Center appreciates your business. Please consider us for future hotel accommodations. Safe travels!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay Away
Several homeless people walking around the area of the hotel. To me the area, in general, felt a little sketchy. Upon entering the lobby the floor was disgustingly filthy. The temperature of the hotel was sooo hot. On the 4th floor the thermostat read 87 degrees at one point...it was horrible. Room smelt musty, air con did not cool room down, pretty sure there were bed bugs....woke up with itching all over body. Water pressure was pretty bad. We ended up checking out a day early and booked another hotel because we were so uncomfortable here.
2023년 7월에 2박 숙박함
답변 제공: David Tomak, General Manager 님, 2023년 7월 31일
Holiday Inn Express NW Medical is offers their sincere apologies for your recent experience.

8/10 - 좋아요

Bianey

2023년 7월에 1박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 8월 15일
Bianey, thank you for your recent stay and hope you come see us again, from the staff at Holiday Inn Express NW Medical.

10/10 - 훌륭해요

Ana

2023년 7월에 1박 숙박함
답변 제공: Jonathan Gann, Admin 님, 2023년 8월 15일
Ana, thanks for choosing Holiday Inn Express NW Medical and the amazing 5/5 review! We hope to see you again soon!

8/10 - 좋아요

Brenda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice and clean, the breakfast and coffee were really good, AC in my room was an old unit and and very difficult to set to a comfortable temperature.
2023년 6월에 4박 숙박함
답변 제공: David Tomak, General Manager 님, 2023년 7월 31일
The staff at Holiday Inn Express NW Medical appreciates your business. Please consider us for future hotel accommodations. Safe travels!

10/10 - 훌륭해요

Pat

2023년 7월에 1박 숙박함
답변 제공: David Tomak, General Manager 님, 2023년 7월 31일
The staff at Holiday Inn Express NW Medical Center appreciates your business. Please consider us for future hotel accommodations. Safe travels!

10/10 - 훌륭해요

Rocio

가족 여행
Everything is ok
2023년 6월에 1박 숙박함
답변 제공: David Tomak, General Manager 님, 2023년 7월 31일
The staff at Holiday Inn Express NW Medical Center appreciates your business. Please consider us for future hotel accommodations. Safe travels!

4/10 - 별로예요

Marlin

It's disappointing that they charge $250 deposit for those that live within 50 Mi radius of the hotel
2023년 6월에 1박 숙박함
답변 제공: David Tomak, General Manager 님, 2023년 7월 31일
Holiday Inn Express NW Medical offers their apologies for your recent experience; however the deposit is posted on both the Expedia website and the hotels direct website.

4/10 - 별로예요

john

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we checked in @ 3:30 we were told our room wasn't ready (had reservations) and it would be about 45 minutes or we could take another room, ok. The room was dirty. Had to call housekeeping to clean up hair on the floors. No clock or phone in the room, and not alot of lights. Shower head was broke and no stopper for the tub to take a bath. Was not comfortable at all. Sorry about this review because I do like your hotels, but this was bad. And the window shades were broke, couldn't open them.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Overall, our stay was good. Comfortable beds and mostly clean. Our shower didn’t drain and the breakfast didn’t have a lot of options though.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Diedra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

gloria

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
VERY helpful, friendly front desk clerks and housekeepers(although ALL our HKs spoke extremely broken or no English) We were able to check in a little earlier. Housekeeper service every 5 days, we stayed 3 nights and were able to REQUEST and RECEIVED any cleaning/items needed. Wish free breakfast lasted during the entire morning at least until 11am. Carpet stained, bedspreads had small stains. Dont leave beverage cups on nite stand - overflow of ants. All in All, I will stay again.
2023년 3월에 3박 숙박함

6/10 - 괜찮아요

Ndidikanma

출장 여행
좋아요: 직원 및 서비스
The room was really nice except the air conditioning unit had a really bad mildew smell. I tried to get another room but nothing was available and the hotel receptionist mentioned they would send a mechanic but never did. Now I’ve been sick since leaving the hotel and I have a feeling it’s from the hotel room. The service and staff was great but they need to do something about cleaning the air conditioning units because now I have an infection that started during my stay.
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Kristofer 님, Torrance

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Never got to stay since they cancelled our reservation without notifying us. They said there was an issue with the credit card and instead of retrying, they just cancelled our reservation.
2023년 3월에 2박 숙박함

4/10 - 별로예요

Grace

가족 여행
별로예요: 청결 상태, 직원 및 서비스
The first floor near the exit doors it’s impossible to stay in. The exit door it’s very loud when people go in and out. Disturbing Higher floor was better…. Coffee maker was not working, they gave me a serving one that didn’t work either 😢 thanks for the employee of the morning shift that was able to switch rooms for us.❤️
2023년 2월에 4박 숙박함

8/10 - 좋아요

Belinda

연인과의 여행
좋아요: 청결 상태
Property meet basic needs. Clean facility , plenty towels & working AC.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything good
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Renee

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Vicky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
was good experience
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Ernesto

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Anastacia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
It was very clean and comfortable did not have any problems. Staff was friendly and helpful. Breakfast was great and the time to check out 12 A+ thanks for the hospitality. Would definitely come back again.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Ramiro

2022년 12월에 1박 숙박함

8/10 - 좋아요

Adda Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Margie H

가족 여행
Did not stay there—-did not get past he front desk clerk! Awful!
2022년 11월에 1박 숙박함

8/10 - 좋아요

Mike

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I had to tighten the connections on the back of the TV for a better reception. The coffee maker didn’t work.
2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Chip

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property needs to be upgraded for what it cost. Not their fault, but they had water issues because of the city. Could not access hotel with key from back door.
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Eunice

2022년 8월에 2박 숙박함

10/10 - 훌륭해요

brenda

2022년 10월에 2박 숙박함

8/10 - 좋아요

Carla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good
I really liked that my room had a separate living area. We stayed on the third floor and it smelled like wet carpet, well not sour but musty or something. We used a diffuser to help with smell. The hotel was clean, had a nice breakfast. Staff was friendly. It was quiet.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely recommend
Have no complaints. Would definitely stay here again. Best hotel we have stayed in in a long time in San Antonio.
2022년 8월에 1박 숙박함

4/10 - 별로예요

JOHANNA

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
walked in room and smelled musty, not too bad but enough to notice every time walked in room
2022년 8월에 2박 숙박함
답변 제공: /rr 님, 2022년 8월 19일
Hello Johanna,I thank you for your review of our property. I thank you for being our guest. I am very sorry to hear that you did not have a pleasant experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concerns to our attention so they can be addressed immediately. Again, my sincerest apologies to you.

10/10 - 훌륭해요

Alfonzo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

ramiro

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The location was good. Unfortunately the property itself is very dirty. Our room was still dirty and there was a particular smell coming out of the AC. It was like a mold or a mildew smell. The carpets were badly stained and our toilet didn't work properly.
2022년 8월에 1박 숙박함
답변 제공: /rr 님, 2022년 8월 15일
Hello Ramiro, I thank you for your review of our property. I thank you for being our guest. I am sorry to hear that you did not have a pleasant experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concerns to our attention so they can be addressed. Again, my sincerest apologies to you.

10/10 - 훌륭해요

Robert

2022년 8월에 2박 숙박함

8/10 - 좋아요

Luis

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buen Hotel
Estancia Cómoda, y excelente ubicacion
2022년 7월에 1박 숙박함
답변 제공: /rr 님, 2022년 7월 19일
Hola Luis, Le agradezco su revisión de nuestra propiedad. Te agradezco por ser nuestro invitado. Es muy agradable saber que tuvo una excelente experiencia en nuestra propiedad. Le agradezco sus amables palabras. Me aseguraré de compartir con todo nuestro equipo. ¡Esperamos su próxima visita!

4/10 - 별로예요

Elias

연인과의 여행, 가족 여행
별로예요: 편의 시설/서비스
Definitely not worth the price, the room smelled musty like the hallway, the water pressure was a joke, the a/c was lackluster, the pillows were shoddy and the carpet was staind. Never seen a place that didn't serve waffles or pancakes til this stay. Would not recommend and will not be returning, even if it was comp
2022년 6월에 2박 숙박함
답변 제공: /rr 님, 2022년 6월 27일
Hello Elias, I thank you for your review of our property. I thank you for being our guest. I am very sorry to hear that you did not have a good experience at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do thank you for bringing your concerns to our attention so they can be addressed. Again, my sincerest apologies to you.