레스토랑

하얏트 플레이스 샌안토니오 - 노스웨스트/메디컬 센터 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1010개 이용 후기 중 457개" "
평점 8 - 좋아요. 1010개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 127개" "
평점 4 - 별로예요. 1010개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 73개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

CLARA

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Este hotel tiene meses de estar en remodelación… solo un elevador funcionaba.. y a las 8am taladrando justo arriba de mi habitación…los accesos laterales cerrados, etc
2024년 3월에 3박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 28일
Greetings, Our renovation has taken a lot of attention at our property. Please understand this renovation is for our guest to enjoy great and new amenities. Look forward to seeing you in our future.

8/10 - 좋아요

Ma.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Confortable beds. Spacious rooms. Breakfast is not the best. Too much noise at night
2024년 3월에 2박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 28일
We appreciate your honest feedback, While renovations are ongoing and it increases the difficulty of the noise levels, It should never be so. You have my apologies. Our team is glad to have hosted you. We all look forward to seeing you again soon! Travel well.

8/10 - 좋아요

Christian

가족 여행
Entiendo que estaban en remodelación, falta mejorar aspecto de limpieza
2024년 3월에 2박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 28일
We appreciate your honest feedback. We seem to have dropped the ball with cleanliness, while renovations are ongoing and it increases the difficulty of the cleaning structure, It should never be so. You have my sincere apologies. Our team is glad to have hosted you. Travel well.

4/10 - 별로예요

Isabel

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to change rooms because the first room we got was disgusting. Our second room was also dirty, we even had cockroaches in our room. The property is under construction, and just waiting for the elevator was a hassle. Not using Hyatt Hotels anymore.
2024년 3월에 6박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 24일
We appreciate your honest feedback, I will address the staffs interactions policies with guests. We seem to have drooped the ball with cleanliness, while renovations are ongoing and it increases the difficulty of the cleaning structure, It should never be so.You have my sincere apologies.Our team is glad to have hosted you.Travel well.

6/10 - 괜찮아요

Ana

아이를 동반한 가족 여행, 가족 여행
Room was very good but property overall is poorly maintained on the common areas Staff only do their work but are not really friendly
2024년 3월에 2박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 24일
We appreciate your honest feedback, I will address the staffs interactions with guests. While renovations are ongoing, we expect to have the whole property completed by end of summer with minimal affect to the guest experience.Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

2/10 - 너무 별로예요

Amy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had an extremely bad experience at this hotel. I tried to leave after the first night & they wouldn’t allow me to. They wanted to charge me the 2nd night. I basically was forced to stay there. Some things that bothered me: customer service was rude, renovations going on, bfast was mediocre, cooks were rude, housekeeping didn’t come empty trashes, I had to tell them to come and bring towels and they did not, front desk didn’t answer when called, the elevator sounded like it was going to breakdown any moment and someone pulled the extinguisher causing us to exit the building. This is not a good place to stay. Save your money and stay somewhere else that’s worth it. The hotel did nothing to accommodate me. I HATED OUR STAY.
2024년 3월에 3박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 24일
Wow, were to begin, your inability to receive a refund for a stay would come down to you having booked through a third party's non-refundable rate for your stay.We of course would not stop anyone from leaving a hotel.Our breakfast has 13 different main food choices in buffet style setting. I am a bit unsure as to what more was expected.As per hotel policy since Covid times Housekeeping is down every two days unless requested at check-in. While renovations are ongoing items such as the elevators, do need to be out of service one at a time (we have 2), we cannot control service vendors schedules.The front desk stives to answer every call promptly, but during busy check-in times we may miss a call or two.The rude guest that pulled a Fire Extinguisher causing the hotel to be evacuated as a precaution, did disrupt the hotels operation. I do wish we could prevent these types of pranks, but they do happen once in a blue moon.You have my sincere apologies.Our team is glad to have hosted you.Travel well.

2/10 - 너무 별로예요

AMINE

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 24일
You left no feedback I cannot address you concerns.We all look forward to seeing you again soon to right whatever was wrong.Travel well.

2/10 - 너무 별로예요

Akber Ali

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
no breakfast
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 13일
Greetings,Our breakfast is served Mon-Fri 6:30-9:30 PM Sat-Sun 7-10

2/10 - 너무 별로예요

Osbaldo

아이를 동반한 가족 여행, 반려동물 동반 여행
Was unable to checkin to this property as they had a leak. Our reservation was moved to another hotel that was horrible.
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 3월 13일
Greetings,Apologies for the unplanned move. Our hotel in situations try our best to accommodate our guest to the fullest. We look forward to seeing you in our future.

6/10 - 괜찮아요

Vanity

가족 여행
별로예요: 숙박 시설 상태 및 시설
Informing of renovations going on during time of stay would have been nice to know before booking. Breakfast being offered was also not being kept up with very well, had to ask for food to be made instead of just being refilled.
2024년 2월에 1박 숙박함
답변 제공: M 님, 2024년 3월 13일
Greetings,We regret you were not satisfied with your stay. We are working hard to complete our new hotel for all guests to enjoy.

10/10 - 훌륭해요

John

2024년 2월에 2박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 24일
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

8/10 - 좋아요

Dean

2024년 2월에 5박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 24일
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

10/10 - 훌륭해요

robert 님, austin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is easy to access and easy to get to main highways to get anywhere in town in a reasonable amount of time.
2024년 2월에 2박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 2월 19일
Dear Valued Guest, thank you so much for leaving us your valued feedback. We are happy you enjoyed your stay with us and thank you for your business.We look forward to welcoming you back!

8/10 - 좋아요

Daniel Espinoza

2024년 2월에 3박 숙박함
답변 제공: Mr. Fenoff Task Force GM 님, 2024년 3월 24일
Our team is glad to have hosted you. We all look forward to seeing you again soon!Travel well.

2/10 - 너무 별로예요

Saahil

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is very unorganized shapeless, not needed and clean beds are bad. Overall one star review.
답변 제공: SuzieP, Director of Sales 님, 2024년 2월 19일
Dear Valued Guest, thank you so much for leaving us your valued feedback. We are happy you enjoyed your stay with us and thank you for your business.We look forward to welcoming you back!

10/10 - 훌륭해요

Ali 님, Katy

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Not the best. Just ok
2024년 2월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 2월 13일
Dear Valued Guest, Thank you so much for your valuable feedback. We thank you for your business and is happy you enjoyed your stay with us.We look forward to welcoming you back!

8/10 - 좋아요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location for our appointments etc. Only 1 elevator working thou. Staff was very polite and helpful when we had a question.
2024년 2월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 2월 12일
Dear Valued Guest, Thank you so much for taking the time to leave us your review. We loved having you as our guest and is happy you enjoyed your stay with us.We thank you for your business and look forward to welcoming you back!

8/10 - 좋아요

Jacqueline

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
My husband and I love staying at the Hyatt. Restful sleep and love the floor plan!
2024년 2월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 2월 8일
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
New & upkeep
2024년 2월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 2월 8일
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

8/10 - 좋아요

Noah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the area. Nice little dog park right next to it. Lots of bumps in the night and looks like the rooms could use a littlr touch up but other than that everything was nice
2024년 1월에 2박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 29일
Dear Valued Guest, thank you for leaving us your valuable feedback. As you saw, we are in the middle of renovation and is very excited to have share this with you upon your return.Thank you for staying with us. We appreciate you!

10/10 - 훌륭해요

Hector

좋아요: 청결 상태
답변 제공: s 님, 2024년 1월 29일
Dear Valued Guest, We are happy you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back.

6/10 - 괜찮아요

Liz

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Carpet and couch had stains. The AC leaked and carpet was wet.
2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 22일
Dear Valued Guest, thank you so much for taking the time to leave us a review, we sincerely appreciate this. We apologize for the inconvenience you suffered and will definitely discuss this with our team.We look forward to welcoming you back!

10/10 - 훌륭해요

Hugo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 1월에 3박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 17일
Dear Valued Guest, thank you for being our valued guest and thank you so much for your business. We are thrilled you enjoyed your stay and look forward to welcoming you back.

8/10 - 좋아요

Ricardo

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 17일
Dear Valued Guest, thank you so much for your feedback and thank you for your business. We look forward to welcoming you back.

10/10 - 훌륭해요

Ayaki

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the room. They put me in the room I wanted and answered all my questions patiently. The stuff seem all friendly and nice. We are be able to check in early. Thank you, Hyatt Place Medical Center/North West.
2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 16일
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

6/10 - 괜찮아요

Heather 님, Lexington

My room was not clean.
2024년 1월에 3박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 16일
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 - 훌륭해요

Deborah

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 16일
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

10/10 - 훌륭해요

Krista

2024년 1월에 2박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 2월 8일
Dear Valued Guest, thank you so much for taking the time off from your busy schedule to leave us a review. We thank you for your business and we are happy you enjoyed your stay with us.We look forward to welcoming you back!

10/10 - 훌륭해요

Gilberto

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 16일
Dear Valued Guest, thank you for being our guest. We value your feedback and thank you for your business. We look forward to welcoming you back.

4/10 - 별로예요

Xavier

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Not the cleanest hotel I ever stayed at and breakfast was okay. Other than that it was in a pretty good area and like 15 mins from downtown.
2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 9일
Dear Valued Guest, We are extremely sorry we failed to meet your expectations. As you saw while you were here, we are undergoing renovations to be the best hotel in our area and along with our excellent customer service, we will be the best! We hope you will give us another chance to be of service to you in the future.

10/10 - 훌륭해요

Nora

2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 10일
Dear Valued Guest, We are thrilled you enjoyed your stay with us. We thank you for your business and look forward to welcoming you back!

6/10 - 괜찮아요

Jean

가족 여행
좋아요: 직원 및 서비스
Esta en remodelación.
2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 8일
Querido invitado valorado: Lamento mucho que estemos en obras de renovación durante su visita. Lamentamos las molestias y esperamos darle la bienvenida pronto a nuestro nuevo hotel.

10/10 - 훌륭해요

Michael

좋아요: 편의 시설/서비스
2024년 1월에 4박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 8일
Dear Valued Guest, thank you so much for your feedback. We thank you for staying with us and sincerely appreciate your business. We are happy you enjoyed your stay and look forward to welcoming you back.

10/10 - 훌륭해요

Alejandro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Las cortinas de la ventana estaban rotas posiblemente el uso
2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 8일
Estimado invitado valorado, muchas gracias por sus comentarios. Actualmente estamos en reformas y se cambiarán las cortinas. Le agradecemos por quedarse con nosotros y apreciamos sinceramente su negocio. Nos alegra que haya disfrutado de su estadía y esperamos darle la bienvenida nuevamente.

4/10 - 별로예요

enrique

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 8일
Dear Valued Guest, We are terribly sorry we failed to meet your expectations. We hope you will give us a chance in the future to be of service to you again.Thank you.

10/10 - 훌륭해요

Sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was quick! Awesome service!
2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 4일
Dear Valued Guest, we thank you for your taking the time out of your busy schedule to leave us a review. We thank you for your business and is happy you enjoyed your stay with us. We look forward to welcoming you back!

10/10 - 훌륭해요

Francisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 1월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 4일
Dear Valued Guest, we thank you for your taking the time out of your busy schedule to leave us a review. We thank you for your business and is happy you enjoyed your stay with us. We look forward to welcoming you back!

10/10 - 훌륭해요

Nessrine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 4일
Dear Valued Guest, we thank you for your taking the time out of your busy schedule to leave us a review. We thank you for your business and is happy you enjoyed your stay with us. We look forward to welcoming you back!

2/10 - 너무 별로예요

Jerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Truck was broken into. I requested the camera footage and the hotel will only give it the the Police Department. They have night security walking the lot and I parked in the front were the cameras and lights are located and that did not prevent this. However, The front desk was helpful when this happened.
2023년 12월에 3박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 2일
Dear Valued Guest, Thank you for your feedback. We are extremely sorry for the inconvenience caused to you. It's a plague here with all the hotels that vehicles are being broken into. We are trying our best to curb ours by having new cameras installed as well as a Security guard patrolling the grounds.Thank you again for your business and we look forward to welcoming you back.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Old hotel
The hotel appears to be really old but has tried to make upgrades. There are only a few outlet. We had to unplug the lamps to plug anything in. The bed was hard as a rock so our backs, hips and shoulders were hurting. The bathroom was small and you had to stand next to the toilet to try to close the door. The closet was so small you couldn’t even put one suitcase in it.
2023년 12월에 2박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 2일
Dear Valued Guest, thank you so much for your your feedback. We are so sorry that we did not meet your expectations, we apologize for this. Some of the issues in your complaint are being taken care of during our renovations. We apologize again and look forward to welcoming you back.

10/10 - 훌륭해요

Raul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comodo y espacioso
Muy amables en recepción, cerca de six flags y mall cantera, si el plan es visitar parques es buena opción.
2023년 12월에 3박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 2일
Nos alegra que haya disfrutado de su estancia con nosotros. ¡Le agradecemos su negocio y esperamos darle la bienvenida nuevamente!¡¡Feliz año nuevo!!

6/10 - 괜찮아요

ANA M

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Buena ubicación
Me gustó la ubicación, las camas, la regadera pero de las 3 noches que me hospedé ningún día limpiaron mi recámara ni baño ni cambiaron toallas, al final me comentaron que tenía que dar la instrucción en el front desk pero no me lo advirtieron cuando hice mi check in
2023년 12월에 3박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 2일
Estimado huésped valorado, lamentamos mucho las molestias que haya sufrido. Su queja fue tomada en serio y será discutida con el equipo para que esto no vuelva a suceder. ¡Le agradecemos su negocio y esperamos verlo pronto nuevamente!¡Feliz año nuevo!

10/10 - 훌륭해요

Amit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 2일
Dear Valued Guest, thank you so much for taking the time to leave us a review. We appreciate your business and thank you for staying with us.We look forward to hosting you again soon!

10/10 - 훌륭해요

Luis 님, Edinburg

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of our go to spots in S.A.. Within minutes of our dining and shopping needs and always greeted by friendly staff.
2023년 12월에 2박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 2일
Dear Valued Guest, thank you so much for taking the time to leave us a review. We appreciate your business and thank you for staying with us.We look forward to hosting you again soon!

10/10 - 훌륭해요

Victoria

2023년 12월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 8일
Dear Valued Guest, Thank you for leaving your feedback for us. We thank you for your business and we are happy you enjoyed your stay with us. We look forward to welcoming you back!

10/10 - 훌륭해요

Kochukunju

2023년 12월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 2일
Dear Valued Guest, thank you so much for taking the time to leave us a review. We appreciate your business and thank you for staying with us.We look forward to hosting you again soon!

10/10 - 훌륭해요

Laura

좋아요: 편의 시설/서비스
Big space in room
2023년 12월에 2박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2024년 1월 2일
Dear Valued Guest, thank you so much for taking the time to leave us a review. We appreciate your business and thank you for staying with us.We look forward to hosting you again soon!

10/10 - 훌륭해요

Erica

2023년 12월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2023년 12월 13일
Dear Valued Guest, Thank you for your business. We are happy you enjoyed your stay with us and look forward to welcoming you back!

8/10 - 좋아요

Carlos

2023년 12월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2023년 12월 13일
Dear Valued Guest, Thank you for your business. We are happy you enjoyed your stay with us and look forward to welcoming you back!

10/10 - 훌륭해요

Sanjuana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was really nice and comfortable. No complaints
2023년 12월에 1박 숙박함
답변 제공: SuzieP, Director of Sales 님, 2023년 12월 13일
Dear Valued Guest, Thank you for your business. We are happy you enjoyed your stay with us and look forward to welcoming you back!