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멩거 호텔 여행 후기

3.5 out of 5
멩거 호텔
204 Alamo Plaza, San Antonio, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 2768개 이용 후기 중 1758개" "
평점 8 - 좋아요. 2768개 이용 후기 중 609개" "
평점 6 - 괜찮아요. 2768개 이용 후기 중 221개" "
평점 4 - 별로예요. 2768개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 2768개 이용 후기 중 83개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very cute place, comfy beds, clean, good service
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
awesome history
2024년 4월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 18일
Dear Emily,Thank you for taking the time to give us feedback from your recent stay. We are delighted to hear that you enjoyed the rich history our hotel has to offer. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Perfect stay
2024년 4월에 2박 숙박함

4/10 - 별로예요

Ezequiel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were rude and very unwilling to cooperate. There was a foul odor in one of the elevators.
2024년 4월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 18일
Dear Ezequiel,Thank you for taking the time to give us feedback from your stay. Providing excellent service and a comfortable environment for our guests is our top priority, and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and will address the issues you mentioned with our staff, to ensure that future guests do not encounter this issue. Thank you for bringing this to our attention and hope to have the opportunity to welcome you back for a much-improved experience!

10/10 - 훌륭해요

Judy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk to waiters to house keeping were all amazing.
2024년 4월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 16일
Hi Judy,Thank you for taking the time to leave us such positive feedback. We're delighted to hear that our team made your stay memorable! Providing exceptional service is always our top priority, and it's fantastic to know that everyone from our front desk to our housekeeping staff exceeded your exceptions. We'll be sure to pass along your kind words our hardworking team members. We would love to welcome you back for another enjoyable stay, should your travels bring you back to San Antonio!

10/10 - 훌륭해요

Hope

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quaint. I love the history of the property
2024년 4월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 16일
Dear Hope,Thank you for taking the time to leave us a review from your stay. We are thrilled that you enjoyed the historic charm of our hotel. We hope to welcome you back for another journey through time, in the near future.

10/10 - 훌륭해요

Fernando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location was perfect due to proximity to Alamo & Riverwalk.
2024년 4월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 15일
Hi Fernando,Thank you for taking the time to give us feedback from your stay. We're thrilled to hear our location was ideal for your visit! Being close to attractions like the Alamo and the Riverwalk is certainly a plus! We hope you had a memorable time exploring the area, and we'd love to welcome you back for another great stay!

10/10 - 훌륭해요

Anna

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 16일
Hi Anna,Thank you for taking the time to leave us a wonderful rating from your most recent stay. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The convenience and accessible to the area we visited was what we liked. It also had a great historical aspect that was unique and appealing to the area. The only negative thing was the construction around the area but it didn't interfere with our stay.
2024년 4월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 15일
Hi Jose,Thank you for your great feedback from your stay with us! We're glad to hear that you appreciated the convenience and historical charm of the area. Though the construction was nearby, we are delighted to hear it didn't interfere with your stay and we too are excited for when they will be done, and our Alamo Plaza area will be enjoyable again! We look forward to hosting you again, should your travels bring you back to San Antonio!

10/10 - 훌륭해요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aloha, we enjoyed our stay at the Menger Hotel. Great bar too. Mahalo
2024년 4월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 14일
Dear Robin,Thank you for taking the time to leave us a rating from your most recent stay. We are pleased to hear that you enjoyed the Historic features and bar of our Hotel. Should your travels bring you back to San Antonio, we would love to host you again!

8/10 - 좋아요

Dorothy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Loved the historical part of the hotel. It was interesting and had a nice feel.
2024년 3월에 3박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 14일
Dear Dorothy,Thank you for taking the time to leave us a review from your most recent stay. We are pleased to hear that you enjoyed the Historic features of our Hotel. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 - 훌륭해요

Ramiro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice I would recommend it to anyone
2024년 4월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 15일
Dear Ramiro,Thank you for taking the time to leave your fantastic review. We are thrilled to hear that you enjoyed your stay with and look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at the Menger Hotel. Check in staff were exceptional… very gracious and accommodating. We enjoyed staying in the older part of the hotel, our room was clean and well appointed. Hope to visit again!!
2024년 4월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 13일
Hi Lynn,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our front desk staff to be exceptional! Here at the Menger we take great pride in our rich history, and we are delighted to hear you enjoyed the historic charm of the original section of the hotel. We can't wait to welcome you back for another wonderful stay!

10/10 - 훌륭해요

kaye

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 14일
Dear Kaye,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 14일
Dear Michael,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 13일
Hi Amy,Thank you for taking the time to leave us an outstanding rating from your stay! We look forward to welcoming you back again, should your travels bring you back to San Antonio!

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful old hotel, but major renovations outside in Alamo plaza interfere with the vibe.
2024년 4월에 3박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 12일
Dear Stephen,Thank you for taking the time to leave us a review from your most recent stay. It's a shame when renovations disrupt the ambiance of a historic hotel. Hopefully, once completed, they'll enhance the area without overshadowing the hotel's charm.

10/10 - 훌륭해요

Mika Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The building was historic and beautiful, and everything in the room was very comfortable. We did not get the breakfast because it was quite expensive and not included, but there are so many affiliated bars and restaurants nearby. The only downside was all the construction making walking around very confusing and sometimes taking a long time. Also, the entrance is through the valet, not the main doors, which was a bit annoying and confusing.
2024년 4월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 12일
Dear Mika, Thank you for taking the time to leave us a review. We are very pleased to hear that you enjoyed the historic nature and comfort of our hotel. We are hopeful that the construction will be done with our Plaza by the end of 24'. Should your travels bring you back, we would love the chance to host again.

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and unique property full of history. Amazing!
2024년 4월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 12일
Dear Jane,Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed our unique property as well as the history. Should your travels bring you back to stay with us. We would love to host again.

8/10 - 좋아요

Dianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself is lovely and historic. The only thing that we didn't enjoy was the construction that we had to circumvent in order to get to the River Walk which is actually very close and the reason we chose it. Also the price was pretty extravagant. They probably raised it because of the Eclipse.
2024년 4월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 12일
Dear Dianne,Thank you for taking the time to leave us a review. I do apologize for the inconvenience of the construction in front of our hotel. We are hopeful our Plaza area will be done by the end of 24'. Should your travels bring you back to our hotel. We would love the chance to host again.

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice hotel with a lot of history.
2024년 2월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 11일
Dear Dawn,Thank you for your positive feedback! We're glad you enjoyed the charm of our historic hotel. Should your travels bring you back to San Antonio, we would love host you again!

10/10 - 훌륭해요

stephen

연인과의 여행
This is an absolutely lovely hotel. Everything is perfect.
2024년 4월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 11일
Hi Stephen,Thank you so much for your glowing review! We're delighted to hear that you had a perfect experience at our hotel. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We look forward to having you back again soon for another wonderful stay!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was like a destination itself. Wonderful place to stay.
2024년 3월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 11일
Hi John,We greatly appreciate your kind words from your most recent stay. Providing a wonderful experience for our guests is what we strive for, and we're glad that we met your expectations. We hope to welcome you back soon for another memorable stay!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 11일
Hi Robert!Thank you for your taking the time to leave us a great rating from your stay! We look forward to welcoming you back, should your travels bring you to San Antonio!

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a beautiful hotel that is located close to everything on the Riverwalk. The staff was super friendly and the room was gorgeous.
2024년 4월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 10일
Hi Maria,Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful and conveniently located near the Riverwalk. Providing friendly service and comfortable accommodations is our top priority and we are delighted that this was your experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the near future!

6/10 - 괜찮아요

Morgan

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 10일
Dear Morgan,Thank you for taking the time leave us a rating from your most recent stay. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 - 훌륭해요

pamela

Unfortunately because of a medical issue we were unable to stay at Menger Hotel. They were kind enough to refund our money. We will stay there in the future.
2024년 4월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 10일
Dear Pamela,We're truly sorry to hear about the medical issue that prevented your stay with us. Our utmost priority is the well-being and comfort of our guests, and we're glad we could accommodate your situation with a full refund. We look forward to welcoming you back and providing you with a wonderful experience.

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service. This hotel is beautiful and in an excellent location but above all I thought the service was outstanding.
2024년 3월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 10일
Dear Suzanne,Thank you so much for your glowing review!! We're delighted to hear that you had an excellent experience with us. Providing exceptional service is always our top priority, and we're thrilled that our team exceeded your expectations. Your satisfaction means the world to us, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 - 훌륭해요

Kim 님, Uvalde

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 10일
Hi Kim,Thank you for taking the time to leave us a great rating from your most recent stay. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 - 훌륭해요

Janet 님, Bend

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful architecture & decor inside.
2024년 4월에 2박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 10일
Hi Janet,Thank you for your kind words! We're thrilled to hear that you appreciated the architecture and decor of our hotel. Our team takes great pride in creating a welcoming and visually appealing atmosphere for our guests to enjoy. We hope to have the pleasure of welcoming you back again soon!

8/10 - 좋아요

Patricia 님, Spokane Valley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a unique place to visit and it colorful takes you back in time Historically! Beautiful garden to enjoy also pool area was good too
2024년 4월에 4박 숙박함
답변 제공: Front Office Manager, Alisen Garcia-Teniente 님, 2024년 4월 6일
Hi Patricia!Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your visit to our hotel and found it to be a unique and historically rich experience. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!

6/10 - 괜찮아요

patrick 님, Arlington

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Pillows were lumpy, air conditioning vent blew air in my face all night, so I woke up with a sore throat and a cough, which I could’ve done without. very tiny room. Very over priced breakfast Buffay. For $25, I expect more than what I get free most other hotels. Great location, and very quaint for being a historic hotel. $45 for parking seems a bit excessive. I come to San Antonio a lot for business and this is my first time staying here. I probably won’t again.
2024년 4월에 2박 숙박함
답변 제공: Front Office Manager, Alisen Garcia-Teniente 님, 2024년 4월 6일
Dear Patrick,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn that your stay did not meet your expectations. Rest assured; we will address these issues promptly! Your comments are invaluable to us as they help us identify areas for improvement to better serve our guests. We hope you will consider giving us another opportunity to exceed your expectations, should your travels bring you back to San Antonio!

10/10 - 훌륭해요

Lisa

가족 여행
If you want to stay in an historic hotel right next to river walk and the Alamo, this is the spot for you. Our suite was very nice and I appreciate the architecture and details. Love the Menger Bar!!!
2024년 4월에 1박 숙박함
답변 제공: Xylina Hernandez - Assistant Front Office Manager 님, 2024년 4월 5일
Dear Lisa,Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the historic charm and great location of the hotel near the River Walk and the Alamo. Your positive experience with the suite and appreciation for the architecture and details highlights the unique appeal of staying there. The Menger Bar sounds like a delightful addition, offering a memorable experience during your stay.

10/10 - 훌륭해요

Mark Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A wonderful Historic Hotel in a prime location.
2024년 3월에 4박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 4일
Dear Mark Joseph,Thank you for taking the time to leave us a rating from your most recent stay. We are pleased to hear that you enjoyed the Historic features of our hotel. Should your travels bring you back to San Antonio, we would love to host you again!

2/10 - 너무 별로예요

Taryn

2024년 3월에 2박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 4일
Dear Taryn,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 4일
Dear Edward,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

6/10 - 괜찮아요

Brandy

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Our room had a straw from a previous guest in the floor. The plugs in the lamps between the bed did not work. Liked the double room with patio a And pool access. Great location for walking to everything.
2024년 3월에 3박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 4일
Hi Brandy,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your room and the convenience of the location for exploring the area. We sincerely apologize for the oversight regarding the cleanliness of your room and the malfunctioning in the lamps. This falls short of the standards we strive to uphold, and we have addressed these issues with our housekeeping and maintenance teams. Should your travels bring you back to San Antonio, we hope to welcome you back for a more seamless experience in the future.

10/10 - 훌륭해요

Diana

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it!
2024년 3월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 4일
Dear Diana,Thank you for taking the time to leave us a review from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the history of the hotel!!! And the location.
2024년 3월에 5박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 4일
Dear Valerie,Thank you for taking the time to give us such wonderful feedback from your stay. We're delighted to hear that you appreciated the rich history of our hotel and enjoyed its prime location. Preserving and sharing the heritage of our establishment is something we take great pride in. Thank you for choosing to stay with us and for taking the time to share your positive experience! We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Darlene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Th e staff was excellent! Loved the history about the hotel
2024년 3월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 4일
Dear Darlene,Thank you for taking the time to leave us a rating from your most recent stay. Our staff is pleased to hear that you enjoyed the Historic features of our Hotel. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 - 훌륭해요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place has to have the friendliest staff in Texas. Everyone from the front desk, valet, housekeeping, and bar staff were amazing and helpful. The room was clean and the pool is beautiful. I will definitely be back!
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 4일
Dear Vicki,Thank you so much for your glowing review! We're delighted to hear that you found our staff to be the friendliest in Texas. Providing exceptional service is our top priority, and we're thrilled that everyone from our front desk to our housekeeping, valet and bar staff exceeded your expectations. Your kind words mean a lot to us, and we're excited to welcome you back for another wonderful stay in the future. If there's anything specific, you'd like us to arrange for your next visit, please don't hesitate to let us know. Until then, safe travels, and we can't wait to host you again!

8/10 - 좋아요

Misty

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Great location and great history. It’s a bit dated but that may also be a bit of the motif however our drapes had small tears, the shower temperature fluctuates between hot and scalding hot and the wait staff by the pool is hit or miss. The pool are is nice as is the gym but it is small. I think it’s fair for the price.
2024년 3월에 7박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 4일
Dear Misty, Thank you for your detailed feedback. We're glad to hear that you appreciated our hotel's great location and rich history. Your comments about the condition of certain aspects of the room, have been duly noted, and we apologize for the inconvenience this may have caused during your stay. While we strive to maintain a balance of preserving our historical charm and providing modern comforts, we understand that there may be areas for improvement. Your feedback is invaluable in helping us make necessary adjustments. We hope to have the opportunity to welcome you back for an improved experience in the future!

10/10 - 훌륭해요

Theota

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to Riverwalk and everything
2024년 3월에 1박 숙박함
답변 제공: Alisen Garcia-Teniente, Front Office Manager 님, 2024년 4월 4일
Dear Theota,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the convenience of our location, and you enjoyed your stay! Should your travels bring you back to San Antonio, we would love to host you again!

10/10 - 훌륭해요

Susana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 4일
Dear Susana,Thank you for taking the time to leave us a rating from your most recent stay. We are pleased to hear that you enjoyed the Historic features of our Hotel. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 - 훌륭해요

chunhong

2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Angelica

2024년 3월에 3박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 4월 18일
Dear Angelica,Thank you for taking the time to leave a rating from your most recent stay. Should your travels bring you back to San Antonio. We would love to host you again.

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice area & staff.
2024년 3월에 1박 숙박함
답변 제공: Xylina Hernandez, Assistant Front Office Manager. 님, 2024년 3월 29일
Dear Larry,Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed our area and staff. Should your travels bring you back to San Antonio. We would love to host you again.

10/10 - 훌륭해요

Kenn 님, Rochester

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel with fabulous history and great, modern rooms. Staff is friendly and professional; amenities are also superb. We always stay here when in San Antonio.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager, Alisen Garcia-Teniente 님, 2024년 3월 28일
Dear Kenn,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and appreciate your loyalty as a returning guest. Your compliments about our staff and amenities mean a lot to us, and we look forward to welcoming you back on your next visit to San Antonio!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
The contruction in front without being told was very annoying. The hotel was very amazing
2024년 3월에 4박 숙박함
답변 제공: Front Office Manager, Alisen Garcia-Teniente 님, 2024년 3월 27일
Dear David,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel amazing, however, we sincerely apologize for the inconvenience caused by the construction nearby. We understand how frustrating unexpected disruptions can be. Your feedback is valuable to us! We hope to have the opportunity to welcome you back and provide you with a more seamless experience!

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location of this beautiful hotel is perfect for enjoying everything downtown San Antonio has to offer. Everything is within a five minute walk away. Extremely spacious rooms with very personable front desk, housekeeping, and valet employees!
2024년 3월에 2박 숙박함
답변 제공: Front Office Manager, Alisen Garcia-Teniente 님, 2024년 3월 27일
Hi Erin,Thank you for sharing your glowing review! We're thrilled to hear that you enjoyed the perfection location of our beautiful hotel and that it allowed you to easily explore downtown. It's fantastic to know that our spacious rooms and dedicated team, from the front desk to housekeeping and valet, contributed to making your stay memorable. Providing exceptional service and comfort is our top priority, and we're delighted to hear that we met your expectations. We can't wait to welcome you back for another enjoyable stay!