Dear Hope,Thank you for taking the time to complete a guest survey of our Red Roof Inn San Antonio E-Frost Bank Center. You've expressed your displeasure in the sizing of the room and also the cleanliness of the room and the pool. Thank you for relaying this concern to us. We have made note of your comments and will use this to improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Querida Luz Divina,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el RED ROOF INN SAN ANTONIO E - FROST BANK CENTER. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con el mal olor, el baño sucio y la ducha antideslizante. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes.Gracias nuevamente por publicar tu reseña. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN SAN ANTONIO E - FROST BANK CENTER. Kassandra, I am happy to hear that our hotel met your needs and you found your stay to be enjoyable. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Kassandra, and can't wait to see you back at Red Roof soon, where we can continue to offer you an enjoyable stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN ANTONIO E - FROST BANK CENTER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for sharing your perfect rating with us, Carlos. Our staff at the Red Roof Inn San Antonio E - Frost Bank Center was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Hello Lonnie,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN ANTONIO E - FROST BANK CENTER and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Nelson,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN ANTONIO E - FROST BANK CENTER. It’s great to hear that found our property/room. On other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as unprofessional staff.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Valued Guest,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hello Drako,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello Abigail,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Brandy,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN ANTONIO E - NEAR AT&T CENTER. I am sorry your stay fell short of your expectations due to the stained linens and walls, the encounter you mentioned, and the other highlighted concern. Nevertheless, it's good to hear that you received new linens. As it relates to a refund, feel free to reach out to your direct booking source. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hello Joseph,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn San Antonio E - near AT&T Center and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

Hola Humberto,Gracias por tomarse el tiempo para contarnos sobre su experiencia en el Red Roof Inn San Antonio E, cerca del Centro AT&T. Estoy feliz de que haya encontrado este un buen lugar para quedarse.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y asegurarnos de que se sienta cómodo. Gracias nuevamente por compartir su experiencia con nosotros. Esperamos recibirlo nuevamente en el futuro.Sincerely,AbigailRediResponse Specialist

Hello Joseph,Thank you for taking the time to write a review of your stay at the RED ROOF INN SAN ANTONIO E - NEAR AT&T CENTER. You indicated that you were not pleased with the fact that we charge a deposit, we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

Dear Jason,I want to thank you for taking the time to post a review of your stay at Red Roof Inn San Antonio E - near AT&T Center. It's great to hear that everything was great. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine RediResponse Specialist

Thank you for taking the time to leave a review, Zeke. I appreciate your comments regarding your recent stay at the Red Roof Inn San Antonio E - near AT&T Center. It's great to see that you were satisfied with your stay, resulting in a 8/10 score. You mentioned that the bathrooms are nice, that the parking lot was well lit and that the other highlights mentioned were pleasing to you. However, you indicated that you found the check in process to be odd. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to write a review of recent experience at the RED ROOF INN SAN ANTONIO E - NEAR AT&T CENTER. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. You indicated that you were unsatisfied with the uncleanliness of your room and bed, the high volume of the TV you described and the lack of amenities in your room. Please allow me to extend my sincerest apologies for the inconveniences caused. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,LintonRediresponse Specialist

Hello Sandra,Thank you for taking the time to tell us about your experience. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with positive experiences and all the comforts of home, so I am disappointed to read the issue you described regarding your reservation and not being able to check in. Please accept our sincerest apologies.We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Toni-AnnRediResponse Specialist

Dear Elizabeth,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN SAN ANTONIO E - NEAR AT&T CENTER appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediResponse Specialist

Sorry about the customer service issue.

sorry about the issue but what is worng in cleaning are you talking about.

we already mentioned the website we required cash deposit and check in time we required so i think nothing wrong . but if you misc comunication say sorry about the issue.

Hello, Thank you so much for giving us the privilege to host your stay. If you have any additional comments or ideas; to help us improve then please, get in touch with us.

Hi Santos, On behalf of our entire staff, we are sorry for the inappropriate behavior shown by our staff and for the cleanliness issue you faced at our property. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

Hi Cassandra, We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement

Hi Jonathan, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

Hi Veronica, We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are investigating your feedback to take committed steps to rectify it and ensure this does not happen again.

Hi Heidi, We appreciate your 6-star rating and hope you had a nice stay. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

Hi Michelle, We are happy that you enjoyed most aspects of your stay, and that you found our hotel, rooms, and amenities to be perfect for your needs. We are also so pleased to read that you would return to stay with us again. Please do let us know if there is anything we can do to make your next stay even better. We are always here to help!