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모텔 6 샌안토니오, 텍사스 - 포트 샘 휴스턴 여행 후기

2 out of 5
모텔 6 샌안토니오, 텍사스 - 포트 샘 휴스턴
5522 N Panam Expy, San Antonio, TX

이용 후기

6.0
평점 10 - 훌륭해요. 1000개 이용 후기 중 229개" "
평점 8 - 좋아요. 1000개 이용 후기 중 209개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 142개" "
평점 4 - 별로예요. 1000개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 310개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

4.6/10

친환경

이용 후기

4/10 - 별로예요

perla

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Estaba muy sucio el cuarto comúnmente me hospedo en Laredo en el motel 6 pero este de san Antonio estaba súper sucio y olía mucho a cigarro
2024년 4월에 2박 숙박함

4/10 - 별로예요

Gaelle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was by far the worst part of my stay (aside from the roaches, but that kind of stuff doesn't really bother me). It literally felt as though I was sleeping on a wooden plank with a sheet covering it. I couldn't properly sleep for the 2 nights I stayed there, and had constant body aches. Also, the shower didn't work. Everything else was good, the staff and people there were really nice. But, that bed . . . awful.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

ricardo

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible sucio parecía que nunca habían limpiado tuve que salirme
2024년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 17일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Julia

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 19일
Hi Julia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

Nancy

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here. There were gun shots heard, people arguing & making noise, not a safe place.
2024년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 17일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 - 좋아요

Adam

연인과의 여행
좋아요: 직원 및 서비스
Great staff doing an excellent job with what they have in a rough area.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team. 님, 2024년 3월 27일
Hi Adam, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 - 훌륭해요

Lori

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the cleaniness
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 27일
Hi Lori,Thank you for the perfect rating!! Maz K.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not Recommended.
This is one of the worst motels I’ve ever stayed at. Dirty. No towels in the room. Dirty sheets, dirty pillows, dirty floors, dirty walls. A ball of toilet paper stuck to the wall. Nasty. Front desk service was ok.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Francisco

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Shekeitha

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스
Im not happy
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 29일
Hi Shekeitha,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 - 너무 별로예요

Nazly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jazmin

별로예요: 청결 상태
It was dirty, bed sheets had stains. There was big spiders
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Joe

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
ROOM WAS DIRTY AND FELT NASTY, GOT A ROOM FOR 4 PEOPLE AND ONLY HAD ONE TOWEL IN THE ROOM AND WHEN I WENT DOWN TO GET MORE TOWELS THE LADY LOOKED AT ME UGLY AND GAVE ME 2 POOL TOWELS WHEN I ASKED FOR 3. THE ROOM SMELLED GROSS. AND IT WAS SO HOT THE AC DIDNT WORK.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 5일
We are so sorry to hear that but wish you could came down ask for different room and we could have make your stay more comfortable

2/10 - 너무 별로예요

Jean

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of cockroaches in the room
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 5일
We are sorry to hear that we will improve thank you

4/10 - 별로예요

Joanna

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 5일
Thank you for your feedback

2/10 - 너무 별로예요

Araceli

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty, really bad smell of cigarette and cockroach
Dirty, really bad smell of cigarette and cockroach
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 5일
We are sorry to hear that but will try to improve thank you

6/10 - 괜찮아요

Jose

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a little run down and the rooms ac wasn't working but the staff was great and they let us use the microwave in the front office. This place also has a pool, vending machines and a laundromat. Lots of places to dine and shop.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Thank you for your feedback will continue to update and keep the service great

8/10 - 좋아요

Fernando

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 23일
Thank you so much appreciate your feedback will keep working hard to keep it at standard.

2/10 - 너무 별로예요

Earl

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
worst trip ever
it was horrible, we didn't even complete our stay . The air conditions were hardly working, the heat was unbearable and the roaches greeted you at the door.
2023년 7월에 2박 숙박함

4/10 - 별로예요

Yoana

별로예요: 청결 상태, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Greg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Virginia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함

2/10 - 너무 별로예요

Tommy

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

tiffany

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Shannon

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was absolutely disgusting. Holes in everything. Bugs crawling all over the bed and the walls. I walked into the room and walked right back out.
2023년 4월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 10일
Hi Shannon,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 - 별로예요

Charles

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not satisfied with room
Well the room didn’t have no fridge or microwave the pillow cases weren’t very clean had stains on them the toilet didn’t flush very well there was homeless in the area pool was dirty….the plus is the area had lots of restaurants to choose from
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jose

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Solo llegué a la habitación abrí la puerta ,el AC roto como si estuviera golpeado
2023년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 17일
Hola Jose,Gracias por proporcionar comentarios. Su experiencia es importante para nosotros y le agradecemos que nos informe sobre sus inquietudes.Maz K.#Team6

2/10 - 너무 별로예요

Walter

2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Abraham

2023년 3월에 4박 숙박함

6/10 - 괜찮아요

Adriana

가족 여행
YOU GET WHAT YOU PAY FOR
YOU GET WHAT YOU PAY FOR.
2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

Rudolf

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you want to live with homeless people, than this place is for you. Otherwise make a big turn around this place. I left right after check in.
2023년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 3월 29일
Hi Rudolf, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon. Safe Travels!Maz K.#Team6

2/10 - 너무 별로예요

Maria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

SanJuanita

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay ever
Non smoking rooms and the rooms smelt like smoke one room ac didn’t work remote didn’t work dry blood on sheet smelt horrible no hot water on our last day in room 238 also had room 240 roaches on bed biting us while sleeping (not bed bugs) room smelt like smoke it was the WORST motel my family and I had ever stayed at while visiting SanAntonio!! I was so grossed out every time we left and came back cause the rooms smelt horrible and it just was an ugly vibe had Lysol and air fresheners and still stunk thankfully we take our own blankets to put on bed we don’t even use there sheets blankets nor pillows
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Shelli

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room had cigarette butts, roaches, burn holes in the bedding & bath tub.. we had to request a shower curtain, trash can, towels, toilet paper, batteries for the remote, the microwave did not work & we found trash from previous guests stay.. we were originally denied the towels.. the door jamm was broken & the smoke detector was removed because the battery needed replacing & the maintenance man didn't feel like dealing with it our entire stay.. we took a video.. the workers were rude & unaccommedating
2023년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 3월 29일
Hi Shelli,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 - 너무 별로예요

Sugey

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible hotel
We couldn’t sleep all night. Stay away from here. We were just taking a brake night from a long road trip and there’s was constantly disturbance over the night. Multiple police unit coming to the hotel over different domestic fights in rooms. Lots of noise all night. Don’t stay here if you really want to rest.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Olivia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible, smelled of smoke, unclean.
The room initially booked was the worst I’ve ever been in. It smelled of cigarettes, was not very clean…hot and small with no refrigerator. I complained and they offered me an upgrade for $25 which I took because the room had two beds, was cool albeit not very clean. I will never stay at this specific property again.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Christina

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WORST HOTEL IN SAN ANTONIO
Never in my life experienced anything is horrible as this stay. I was put in a filthy room that had no towels, toliet tissue and clearly not been cleaned I'm adding pictures of the room , I will spare the image of poo left in toilet . I had turned in key and requested refund for the room being dirty room and was denied my refund and denied re-entry to room. There was an event in town and most hotels were booked solid. 4 hrs later I was able to find a room to stay. 20 miles out my way and triple the cost.
2023년 2월에 1박 숙박함

6/10 - 괜찮아요

Bikyeombe

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
I don’t like this property because I see so many homeless around the property, and I feel so bad to see inside the room I was stay in was little be bad because the blanket it’s very terrible, stinks, whole
2023년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 23일
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 23일
Hi Traveler,Thank you for positively rating your stay!Lilith#Team6

6/10 - 괜찮아요

Nancy

연인과의 여행
별로예요: 청결 상태
The sheets were not clean, and there was a strange smell in the room.
답변 제공: Kat 님, 2023년 1월 11일
Hello Nancy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 - 너무 별로예요

Kelvin

2022년 12월에 1박 숙박함
답변 제공: Kat 님, 2023년 1월 11일
Hello Kelvin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 - 너무 별로예요

Lakisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Gross. Old. Terrible. Very depressing. Roaches. The room was dirty. Icbpught products to clean the room. No towels. I slept on top of comforter & sheets. Trying to leave photos and will not allow me to.
2022년 12월에 3박 숙박함
답변 제공: Kat 님, 2023년 1월 11일
Hello Lakisha,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 - 너무 별로예요

Raul B.

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When i arrived motel 6 front office. Went to another side night small box with window. Not in person enter front office. I checked in and gave my I'd card she said charged $65 i said no its not correct and i get my cellphone and show her hotels.com information then she made room #264 gave. Me hotel card and i went move in then i opened door and saw nasty room not cleaned then i went back office complaining about room #264 and the lady go checked room and saw nasty room so she switched different room to next room #265 the room cleaned and changed room key card. I moved in until next day Thursday morning after 11am checked out. But when i took bath and changed clothes after that i just pulled out all dirty bed sheets and towels on the floor. I found there bed mattress are ugly like dried blood on mattress never changed. I took pictures of them showed office but during daytime by 11 am front office still locked door wow its looks no good SMH
2022년 11월에 1박 숙박함
답변 제공: Kat 님, 2023년 1월 11일
Hello Raul,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 - 너무 별로예요

Heather

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a nonsmoking room, but as soon as we walked in, the smell of cigarette smoke slapped you in the face. While waiting to check-in, a roach crawled out of the microwave and another was crawling on the dryer. Th place was so disgusting we left. Motel 6 and Travelocity have been no help in getting our money back.
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

darlene

가족 여행
I lost my booking paid the hotel for nothing had to look for another hotel due to being charge $100for a security damage deposit quite embarrassing due to we only took was what necessary to stay and go to six flags with gas and eating
2022년 6월에 1박 숙박함
답변 제공: Mike 님, 2022년 10월 18일
We do not require 100 deposit it may be misunderstanding or wrong.

2/10 - 너무 별로예요

Jennifer

출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were cockroaches in the room, people that must "live" there tied their dog to the fence for hours letting it bark the whole time, room next to me had visitors at all hours of the night, disturbing me and my dogs. The water was shut off 3 times during my stay. The sink was clogged. Ice bucket cracked, towel racks broken, towels very old and raggedy.
2022년 9월에 6박 숙박함

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible place
Rooms reeked and for a non smoking room sure smelt like someone been smoking in it and leaving burn marks all over, ceiling was bubbling up from water leaks which adds to the mold smell and the ac was horrible… not safe and the owners or managers will wash their cars there but not clean their rooms. Also found cockroaches.
Ac fan blade and broke vent
Water damage that has been neglected.
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
The rooms were dingy and reeked, the outside was a wreck also. Don’t think I’ll be coming back!
2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 9월 22일
Hi Michael,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6