도서관

모텔 6 샌 안토니오, 텍사스 - 프로스트 뱅크 센터 여행 후기

2 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 298개 이용 후기 중 52개" "
평점 8 - 좋아요. 298개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 298개 이용 후기 중 49개" "
평점 4 - 별로예요. 298개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 298개 이용 후기 중 96개" "

5.8/10

청결 상태

6.4/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and it was clean
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 13일
Dear Jose,We're thrilled to hear you had a pleasant experience with our friendly staff and found the motel clean. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Nubia

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Nubia,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Cherry

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Cherry,Thank you for your feedback and rating. We appreciate your input, and if there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience during a future visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Cherry

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Cherry,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty ass place
I paid for my room online and used my credit of $12.83 and ordered a fridge and microwave and the room they gave me didn't have either or not lock on the door which looked like it had been kicked in roaches everywhere and I'm pregnant n wasn't feeling so good and in the am I'm sleeping there banging on the door like the police told them I was gonna renew jus waiting for my check to hit my card and gave me attitude and den it's about 1125 I go to pay and they refused service for renewal and then was told to pack up so I did took me a quick shower and their staff lady banhs on door yells at the top of her lungs that she has called the cops and I shouldn't not of token a bath at all should been the hell out of there since 11 am and for someone to give her her cell phone to call the cops again that she could have me arrested for trespassing and treason and I'm like wow really when ur the ones who decided not to let me renew all last minute never in my life have I ever mistreated by a hotel staff never again
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 20일
Hi Jessica,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 - 좋아요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear Jesus,Thank you for your rating. If there are specific areas where we can enhance your experience and earn a higher score on your next visit, please feel free to share your thoughts. Your feedback is valued and helps us continually improve our services. We hope to provide you with an even better stay during your next visit.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Rigo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Scary place to stay
Scary place to stay, seems like there's something going on at this place at night, I'm not going to elaborate. We step into the room and we walk out right away. I spoke to the clerk to get a refund and she refused.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 11일
Dear Rigo,Thank you for your stay at our hotel. We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely investigate or verify the reality and take actions to prevent such happenings in future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,Hotel Manager

10/10 - 훌륭해요

LAWRENCE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 29일
Dear LAWRENCE,Thank you for your fantastic rating! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We greatly appreciate your positive feedback and the recognition of our efforts. If there is anything else we can do to make your future stays even better, please let us know. We value your patronage and look forward to welcoming you back for another exceptional experience.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Priscilla

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 29일
Dear Priscilla,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Rosa Maria

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This property did not honor our reservation and said people should not make reservations on-line but in person as rooms are often not available. This property is in poor shape and you have to deal with people through a small window and when we arrived to check at the designated time, the lady said rooms are not finished yet. Then we found out about our reservation. Awful experience.
2023년 5월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 6월 14일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Negative
Didnt stay. Hotel was in no condition for occupancy. Created a safety and health hazard. Was extremely hot. Construction was not complete. Elevator was out. No amenities
2023년 5월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 6일
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 - 괜찮아요

ANABEL

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 29일
Dear ANABEL,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

Frankie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 29일
Dear Frankie,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Gerardo

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seemed liked a hang out with drinking music outside and large dogs on chains walking around Checked in and checked right out
2023년 4월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 24일
Hi Gerardo,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Miranda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Was given a dnr due to not checking out at 11 but they didn't knock on our door until 12
2023년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 24일
Hi Miranda,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

2/10 - 너무 별로예요

Rashal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms not ready at check-in A/C loud/ didn’t blow cold air TV didn’t work Water not hot
2023년 4월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 4월 24일
Hi Rashal,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very accommodating and nice but the facility is run down. It has seen better times but in relation to other places in San Antonio it isn’t the worse. It was clean, staff was nice but the facilities could really use an overhaul. Towels and pillows were limited due to availability, not sure if limited quantity or because they were busy.
2023년 4월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 4월 12일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Ok
What you pay is what you get…very simple room. Bed, TV & restroom. Nothing fancy.
2023년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 4월 12일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 - 좋아요

Victoria

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly
2023년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 3월 27일
Hi Victoria,Thank you for positively rating your stay!!Maz K.#Team6

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stuck in the 90’s
The hotel was quite run down feeling. The sheets had holes in them. The floor felt sticky. Some of the outlets did not work.
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 30일
Dear Guest,We apologize for the issues you encountered during your stay. It's disappointing to hear that the hotel felt run down and that the sheets had holes in them. We also apologize for the sticky floor and the non-functional outlets. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate your feedback and hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Emilio

좋아요: 청결 상태
별로예요: 직원 및 서비스
I rented a room for 2 people there was no furniture only the bed and TV 1 chair when I asked for another chair they told me no that it was only 1 chair per room they think I'm only going to lie down there are no other furniture in other hotels for the same price There is more furniture and where to sit, even a small table to eat and here it was missing, you had to eat in bed
2023년 2월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 16일
Hi Emilio,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

8/10 - 좋아요

Cheryl

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No frills but clean. Laundry facilities are out of order.
답변 제공: Brand Experience Team 님, 2023년 2월 16일
Hi Cheryl,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 - 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Better options nearby
This hotel was interesting. When I arrived, I noticed It had dirty/sticky floors, a cracked TV screen, a used soap bar left in the shower, hair on the sheets/pillows, and also the towels did not smell clean. Will never go back to this location.
2022년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 16일
Hi Robert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 - 별로예요

Guillermo

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fatal no dormí los vecinos muy ruidosos y muy sucio todo e inseguro peleas y mas
2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 16일
Hola Guillermo,Lamentamos saber que no disfrutó de su estadía con nosotros y nos disculpamos por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor visite de nuevo.Lilith#Team6

2/10 - 너무 별로예요

Kristina

반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's nothing like the pictures so don't go by the pictures. It's worse. No amenities so don't forget your own toiletries. You're given very small bars of soap, toilet paper and that's about it. No mini fridge but a nasty microwave. It's cheap so I guess you get what you're paying for which is pretty much nothing. Stains everywhere. Basic definition of a roach motel without the roaches.
2022년 8월에 5박 숙박함
답변 제공: Brand Experience Team 님, 2022년 9월 12일
Hi Kristina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 - 별로예요

Michelle

별로예요: 직원 및 서비스
2022년 8월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2022년 9월 12일
Hi Michelle,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 - 별로예요

Shandj

별로예요: 청결 상태, 편의 시설/서비스
2022년 7월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 30일
Dear Shandj,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

4/10 - 별로예요

Brayan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was really dirty, no housekeeping
2022년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2022년 7월 20일
Hi Brayan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 - 너무 별로예요

Hali

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible
2022년 7월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2022년 7월 20일
Hi Hali, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 - 괜찮아요

chris w

별로예요: 직원 및 서비스, 편의 시설/서비스
2022년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 30일
Dear Chris W,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 - 괜찮아요

Lamarschaun

It was okay
2022년 6월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2022년 7월 20일
Hi Lamarschaun, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

6/10 - 괜찮아요

Lynn

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Bed mattress was thin and not comfortable at all. The floor was very dirty. The room was not very clean either
2022년 6월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2022년 7월 20일
Hi Lynn, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 - 너무 별로예요

adrian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
one of the worst hotels
very dirty hotel i have staid at other hotel 6 hotels before and its not like this. they had one pillow per bed and they said at front desk that they couldn't get me more the restroom door didnt close and had a big hole in it that was repaired with cardboard there was people smoking weed on the property and people actually living in the rooms there was also a creepy guy looking inside all the vehicles in the parking lot
2022년 5월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2022년 7월 20일
Hi Adrian, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 - 너무 별로예요

Danni

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was filthy and hang members outside the residence scoping out the cars. We checked in and immediately checked out. The front desk told us she would refund the room, but no refund has been issued. Beware!
2022년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 7월 20일
Hi Danni, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 - 너무 별로예요

Nataliya

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely nothing to like. Everything to dislike.
2022년 5월에 2박 숙박함
답변 제공: Nancy Y. 님, 2022년 5월 24일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

8/10 - 좋아요

Dawn

2022년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 5월 24일
Thank you for positively rating your stay!! Nancy Y. #Team6

6/10 - 괜찮아요

Iris

단체 여행
별로예요: 청결 상태
The staff in the office were very nice and the young man on the property wan also very nice and helpful. The bathroom floor was not clean and on Saturday, when we returned to the room, it had not been cleaned. We had to ask for fresh towels.
2022년 5월에 3박 숙박함
답변 제공: Nancy Y. 님, 2022년 5월 24일
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

10/10 - 훌륭해요

Alicia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 5월 24일
Thank you for the perfect rating!! Nancy Y. #Team6

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Hidden Gem…and Cheap!
I was very pleased to discover, soon after checking in, that this motel does not discriminate against sex workers, including Trans women. Adding to the ambiance was this location’s libertine cannabis use policy and a sparkling clean pool! A hidden gem!
2022년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 5월 24일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Nancy Y. #Team6

2/10 - 너무 별로예요

Shelby

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no hot water no shampoo or any conditioner. But I also got charged twice for the room once online and then once when I went to go check in to my room so im currently waiting for a refund for one of them back
2022년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 5월 24일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 - 훌륭해요

Stacy

2022년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 30일
Dear Stacy,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Tamanika

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The hotel itself was not bad. It was clean it was comfortable but they didn’t provide enough towels or pillows. Other than that I will stay again. I just know to bring my own pillows blankets and towels
2022년 4월에 7박 숙박함
답변 제공: Nancy Y. 님, 2022년 5월 24일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

10/10 - 훌륭해요

Kourtneydior

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 1일
Dear Kourtneydior,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager

8/10 - 좋아요

Joe

2022년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 5월 24일
Thank you for the wonderful rating!! Nancy Y. #Team6

2/10 - 너무 별로예요

RAUL

Pésimo hotel
Muy mal estado de las instalaciones, sucio, lleno de cucharachas.
2022년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 19일
Estimado Raul, Aquí en Motel 6, siempre estamos tratando de hacerlo mejor. Lamentamos saber que no disfrutó de su estadía reciente y nos gustaría disculparnos porque su experiencia no fue tan buena como podría haber sido. Nos encantaría tener la oportunidad de compensarte, así que esperamos volver a verte pronto.

2/10 - 너무 별로예요

Diana

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
The room was not mopped no smoke detectors wires hanging from the ceiling. Dog prints on the floor, flooring missing the bathtub did not drain pee on the wall sheets had blood and black spots holes on the comforter from cigarettes socks were dirty after walking on the floor. There is more. I left my expensive pillow by accident but I decided it was not worth going back for. I have never slept in a hotel that nasty ever and will never go back to that chain of hotels again. Photos are showing the condition of the room.
2022년 4월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 19일
Dear Diana, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

6/10 - 괜찮아요

Gregory

2022년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 19일
Dear Gregory, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you.

4/10 - 별로예요

Marisela

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room was dirty and smelling
2022년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 19일
Dear Marisela, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

2/10 - 너무 별로예요

Preston

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Filthy sheets with cigarette burns, broken fixtures, dangling light, neighboring rooms were definitely smoking inside (weed and cigarettes-we literally both woke up with a headache from the smell as our room smelled of both), several roaches, neighbors were noisy (walking and otherwise), and to top it off, sketchy, random people were knocking on doors claiming they “worked for the hotel”. Absolutely would never stay at this place ever again. I mean, you get what you pay for, but good lord the minimal effort made in everything was astounding.
2022년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 19일
Dear Preston, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

2/10 - 너무 별로예요

Casper

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I booked it for 2 nights not only one
2022년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 19일
Dear Casper, From everyone at Motel 6, we’d like to apologize for any error on our part that may have led to reservation issues or a less than perfect stay.