They were made aware that the reservation was for my son and his family. They would be there until the 24th or so.They returned late at night with the kids. Unable to use the key card. I was on video chat with them so they can get one. Still gave a difficult time. Stated my daughter in law could be a stalker. Was over charged on my card. For 5 people, only 2 towels were given.
I told them not to use the card on file, i was on the way. They tried charging it 4 times. Hours after leaving i was sent an apology letter. Yet having to pack up a family of 5 and look elsewhere. The new motel is pet friendly and doesn’t charge the extra $50 fee, nor the $10 daily fee on which 10 was kept.